Cleanaway

Several times they missed bin collection and even though it was reported they never collected rubbish in mandatory three days after missing collection. The most recent incident on 26 Feb 2026.

Dear Cleanaway Team, I am writing this to a review as I couldn't find any email to write regarding the unacceptable and dangerous behaviour of one of your truck drivers this morning. Between 9:15am and 9:30am today, while driving from Knox Road towards the Woolworths Depot in Eastern Creek, a Cleanaway truck driver drove aggressively and… Read more

dangerously close behind my car, attempting to intimidate me. When I looked in my side mirror, the driver began using abusive language and making offensive hand gestures (including showing the middle finger).

As I turned from Knox Road onto Eastern Road, the driver continued to act recklessly — attempting to cut into the right lane from the ending left lane without allowing other vehicles to give way. I was extremely frightened and remained anxious all the way to my office until the truck turned left towards either the Woolworths Depot or the new DFO construction site.

Unfortunately, I was unable to capture the number plate details as the driver was behind me, however I saw the Cleanaway logo on the truck.

I urge Cleanaway to investigate this incident urgently, as such behaviour poses a serious risk to road safety and is completely unacceptable from a professional driver. Please confirm that this matter will be looked into and advise if any further details are required from me.

Absolute pack of pigs! Terrible attitude, cheeky and rude. The guys need sacking. Our council rates at work. (Hobson's Bay Hard Waste pick up). Will be visiting the council to make a formal complaint in person and recommend they change company for collection.

At approximately 11h45am, 24 Sep 2025. Your truck driver in XN10CZ. Hooted at a female driver who on the Mile End Road Rouse Hill round about rightfully stopped for a vehicle already on the round about approaching her vehicle. Why did he hoot and go on and on at this lady. What did she do wrong. The lady driver got nervous and confused and… Read more

she blindly drove on almost hitting the vehicle already on the round about. All this non sensical aggressive driving and behaviour caused an unsafe drama fest with your branding to be seen.

To the degenerate who can't do the simplest of jobs and that's picking up the bins along the road. Especially on Thompson Rd Greenbank Past the point of accidentally missed 4 times in the space of 2 months. Obviously deliberate for whatever reason. Maybe you didn't like my skin colour when I politely acknowledged you when you did your job. You're a pos Can see why cleanaway has 1.1 stars lol

The absolute worst. It's been four weeks in a row that cleanaway have only collected half the contents in our red bin. I have complained to the Hill Shire Council who are investigating the matter. Even after complaining to cleanaway this still continues. The Council needs to take their business elsewhere. It has become a serious health and safety issue and cleanaway just don't care. Done with Cleanaway.

We cancelled our Cleanaway service at the end of April 2025 and despite multiple phone calls and lodging disputes, they continue to send us increasing bills. Each time we’re told it will be fixed, yet nothing changes. Their inability to process a simple cancellation is beyond frustrating and shows a complete lack of competence. If you value efficiency or basic customer service, look elsewhere.

If I could give a negative for this company I would. One young man David is always polite and tries but I think the systemic problems don’t help. Some of the young ladies are condescending and snooty in their manner. However their billing system is dreadful. Little charges get added on and when they make errors are made , Eg I needed a time… Read more

for pickup, was told 9.00am but they came at 7.00am and charged me for non pickup. Charged for two pickups on the same day and got told the driver probably pushed the wrong button ! They will probably adjust that, they said. I am only one customer, how many other mistakes are made? Every single time I have contacted this company in the past couple of years has been for a problem. Try another company, give this one a wide berth.

Communication with this company was the worst I have ever dealt with. Upper management needs to know. Re-training with a focus on customer service is required. The call center is a fob off mechanism. Middle management at the call center are not interested in addressing normal inquiry. I believe this is where the problem lies. The company needs a big shake up. A bad work culture has set in.

The shonkiest, most dishonest company I have dealt with in ages. The rep told us we could cancel our contract any time, he lied through his teeth. The driver broke the bin and they charged us for the damage. Charges were always creeping up and at least 3 or 4 times over 2 years I had to question why the rates went up almost every time the bin was collected. Just a complete bunch of crooks.

Unfortunately my local Council uses this company. In breach of their contract and direction from Council staff, they regularly work noisily in residential areas before 6.00am. This has been going on for months despite Council intervention and this morning it was 450am. Steer clear if you need a service that will actually do what you have asked them to do.

Cleanaway has the contract for Street Sweeping in City of Marion Council in SA. The streets are supposed to be swept every 6 weeks. They don't get anywhere near that. Tons of leaves and rubbish gets washed into St Vincent's Gulf and Marion Council says it is Cleanaways problem. Ratepayers are being charged for services that are not being provided. And the environment suffers.

If I could give a 0 star I would. Cleanaway changed service collection day with only 5 days notice. From a Thursday to a Monday. Due to this change we are unable to get the bin out as we travel to Peter Mac on a Sunday for Monday appointments as I have a terminal illness. So we needed to cancel our service this was done by phone and at no time… Read more

during that call was I informed of any charges to cancel the service. Cleanaway have slugged us with a $234.08 fee to collect the bin and to close our account. This amount is pretty much the same as the 3 monthly service and pick up charge. I have never been behind with payments to them and have been a long term customer. I have never had a written contract with them. if I had been aware of the charges we would of returned the bin to them as their Depot is close by.

Lack of communication about fees and charges, Charges for bins not emptied then changes days of pick ups with a few days notice to one day a week, then I try cancel and receive a charge of $66 cancellation fee and $165 for 240L bin removal to take the bin 10 mins away and had picked up multiples on that day. So they made their money have reported… Read more

to ACCC as their charges are unreasonable to say the least. Only ended up with them after they bought our previous supplier. Definitely avoid at all costs.

Former employee: Staff members are very supportive they teach you how to do the job in the way the company wants it to be done. They have a friendly attitude towards all employees. The team spirit is very warm and nuturing, especially the team leader and the managers. Upon resignation they pay you all according to the Australian law.

Terrible service. Charging full rate to collect empty bins consistently. I still strongly suggest looking elsewhere if you are considering waste and rubbish removal. Especially for small business

Truck crashed into our car – They crashed into car when I wrote to them about the incident they never responded. My insurance company is going after the driver.

Not impressed – Would not recommend at all 2 weeks in a row my bin still half full common senses dictates that the driver has not shaken it enough ring the office and they say that the trash needs to be loosen that is not my job the driver needs to shake it more easy do your job

Angry Staff – Would love to see your Company Policy and Proceedures on running down motorcycles I was lane filtering because by law I am allowed to but your dumb truck operator sitting in his aircon truck stuck in traffic took it apon himself to swerve as I approached besise his truck because he was in traffic and not moving. Pitty I'm not working at that place that has big yellow earthmoving machines as I would ban your trucks on all sites around Australia

Atrocious conduct – We have 5 confidential bins in our office. When they last came they were instructed to leave two more because of an excess of documents. Instead, they took two away. Now we have 3 bins, already full again the next day, as well as 20,000+ legal documents that are waiting for a bin. They advised me that they cannot complete the service until after… Read more

the 6th of January, and this error was made in the first week of December.

Atrocious support, no accountability, no compassion.

Terrible business !! – I live very rural and have no council pick up. I called Cleanaway and 2 of their reps came out to my home. The main one was lovely and he told me it would be sorted. I was to pay a weekly fee of $5 and a pick-up fee of $85 every 8 weeks. Even though apparently in the contract it refers to a limit of 80 kg he told me to fill the bin because it… Read more

would be cheaper for them to empty a full bin. I asked them to tell the driver to call 1/2 hr before pick up. On the day of first pick-up driver didn't call and arrived at 6 am !! Moved my trailer and didn't inform me. I got a bill for double the amount due to it being apparently overweight with no proof of how much overweight it was. I complained and got multiple service people who had no clue as to who my rep was !! They then decided to drop my contact with no looking into the fees and slugged me another $150 to pick-up the bin !!! DO NOT TRUST THIS COMPANY !! THEY DO NOT CARE !!

Worse experience in my entire lifetime – I would never recommend your Cleanaway to anyone. 5x in 3 months Cleanaway left garbage in our red bin. I had to contact Hills Shire Council to complain. I spoke to a staff member from cleanaway about the truck driver's constantly leaving garbage out bin. This is a clear Health and safety issue and they don't seem to give a toss. Rate clearaway a well deserved 1/5 rating.

Worst Service – Worst ever service, even when you ask them to cancel the service they charge and doesn't reply back for credits to be organised. Wish had choice to give Zero star.