Cleanaway

Cleanaway missed our bins again so rang the 1800 number. Apparently too bad. The driver must be blind and couldn’t see the bins even though he drove straight past them, and so I requested a supervisor to call back. We all requested that the street’s bins be picked up today. Got met with attitude from the team leader ‘she’s not a driver’ and… Read more

doesn’t know why he missed us all. Apparently, they couldn’t come back when informed at 1 o’clock in the day to pick up the missed bins, on their way back to the depot. That would be too hard because it’s against policy. Might be picked up Monday. Are you serious? Shocking customer service. Do your job Cleanaway!!

Seriously DO NOT go with this company. They are so unreliable and inconsistent. Can't even book for a bin that didn't get collected because they're only in the area once a week. Rang the company and told the receiver to make sure it gets collected, it didn't get collected. Utterly annoyed by their service!!!!!!!!

Placed the yellow recycle bin out in the kerb for collection, but Cleanaway didnt pick it up. I placed a work order for "missed bin" on their portal the following morning, which should have ensured collection sometime that day (the day following our regular collection day). By 6pm that evening it still had not been collected, so I called their… Read more

1800 number. I was assured that it would be collected the following morning. The following day at midday it still had not been collected - this was now 2 days after the regular collection day - so I called the 1800 number again. The person I spoke with stated that the order had been given to a unit & it would be collected some time that day. A truck finally arrived at our house around 3pm, however, by that time, other people had been using our recycling bins as a free for all rubbish bin & had placed their own rubbish into it. Some of that rubbish was obviously non-recyclable, and as a result the garbo placed a sticker on our bin & didnt collect it! To say that I am upset is an understatement! If our bin had been collected when it was supposed to have been, it wouldnt have been sitting on our kerb for 3 days & other people would not have been able to put their crap in it!

20 years service with company.fet stood down amd made redundant.cleansway have shut down 5 c&d business units..with no compsssion.i was stood down because I got upset and angry.after being told,gates are shutting.and national manager of c &d was… Read more

making cracks about us having donuts.been stood down for 2 weeks so far.segregared from unit.u didn’t know that he business partner and national manager of managers could make health assessment if employees with no qualifications.i have not been shown true care amd respect I have not been shown inclusiveness and I’ve been harassed whole stamdown.cleanaway breaking Thier own core values.ceo [Name Removed] cut all workers bonuses last year.closing down c & d units across Australia.while he earn millions p/a.peofits before people,corporate bullies.well cleanaway you have broke your contractual obligation and also failed to proved a duty of care to employees…they make it look good on paper but they are toxic as f**k. if you have contract with cleanaway.i would cancel them asap

Very rude truck driver. Broke wheel off my bin and blamed me for putting them too close to each other. BUT last night was so windy that was obviously the reason for bins being close to each other. Don't yell at me from your window. I don't yell when I have to pay my rates.

Might want to fix the oil leaks on their trucks. They are an absolute disgrace, spewing oil all over the road. Oh and by the way, drivers, the curbs are not part of the road.

Several times they missed bin collection and even though it was reported they never collected rubbish in mandatory three days after missing collection. The most recent incident on 26 Feb 2026.

Dear Cleanaway Team, I am writing this to a review as I couldn't find any email to write regarding the unacceptable and dangerous behaviour of one of your truck drivers this morning. Between 9:15am and 9:30am today, while driving from Knox Road towards the Woolworths Depot in Eastern Creek, a Cleanaway truck driver drove aggressively and… Read more

dangerously close behind my car, attempting to intimidate me. When I looked in my side mirror, the driver began using abusive language and making offensive hand gestures (including showing the middle finger).

As I turned from Knox Road onto Eastern Road, the driver continued to act recklessly — attempting to cut into the right lane from the ending left lane without allowing other vehicles to give way. I was extremely frightened and remained anxious all the way to my office until the truck turned left towards either the Woolworths Depot or the new DFO construction site.

Unfortunately, I was unable to capture the number plate details as the driver was behind me, however I saw the Cleanaway logo on the truck.

I urge Cleanaway to investigate this incident urgently, as such behaviour poses a serious risk to road safety and is completely unacceptable from a professional driver. Please confirm that this matter will be looked into and advise if any further details are required from me.

Absolute pack of pigs! Terrible attitude, cheeky and rude. The guys need sacking. Our council rates at work. (Hobson's Bay Hard Waste pick up). Will be visiting the council to make a formal complaint in person and recommend they change company for collection.

At approximately 11h45am, 24 Sep 2025. Your truck driver in XN10CZ. Hooted at a female driver who on the Mile End Road Rouse Hill round about rightfully stopped for a vehicle already on the round about approaching her vehicle. Why did he hoot and go on and on at this lady. What did she do wrong. The lady driver got nervous and confused and… Read more

she blindly drove on almost hitting the vehicle already on the round about. All this non sensical aggressive driving and behaviour caused an unsafe drama fest with your branding to be seen.

To the degenerate who can't do the simplest of jobs and that's picking up the bins along the road. Especially on Thompson Rd Greenbank Past the point of accidentally missed 4 times in the space of 2 months. Obviously deliberate for whatever reason. Maybe you didn't like my skin colour when I politely acknowledged you when you did your job. You're a pos Can see why cleanaway has 1.1 stars lol

The absolute worst. It's been four weeks in a row that cleanaway have only collected half the contents in our red bin. I have complained to the Hill Shire Council who are investigating the matter. Even after complaining to cleanaway this still continues. The Council needs to take their business elsewhere. It has become a serious health and safety issue and cleanaway just don't care. Done with Cleanaway.

We cancelled our Cleanaway service at the end of April 2025 and despite multiple phone calls and lodging disputes, they continue to send us increasing bills. Each time we’re told it will be fixed, yet nothing changes. Their inability to process a simple cancellation is beyond frustrating and shows a complete lack of competence. If you value efficiency or basic customer service, look elsewhere.

If I could give a negative for this company I would. One young man David is always polite and tries but I think the systemic problems don’t help. Some of the young ladies are condescending and snooty in their manner. However their billing system is dreadful. Little charges get added on and when they make errors are made , Eg I needed a time… Read more

for pickup, was told 9.00am but they came at 7.00am and charged me for non pickup. Charged for two pickups on the same day and got told the driver probably pushed the wrong button ! They will probably adjust that, they said. I am only one customer, how many other mistakes are made? Every single time I have contacted this company in the past couple of years has been for a problem. Try another company, give this one a wide berth.

Communication with this company was the worst I have ever dealt with. Upper management needs to know. Re-training with a focus on customer service is required. The call center is a fob off mechanism. Middle management at the call center are not interested in addressing normal inquiry. I believe this is where the problem lies. The company needs a big shake up. A bad work culture has set in.

The shonkiest, most dishonest company I have dealt with in ages. The rep told us we could cancel our contract any time, he lied through his teeth. The driver broke the bin and they charged us for the damage. Charges were always creeping up and at least 3 or 4 times over 2 years I had to question why the rates went up almost every time the bin was collected. Just a complete bunch of crooks.

Unfortunately my local Council uses this company. In breach of their contract and direction from Council staff, they regularly work noisily in residential areas before 6.00am. This has been going on for months despite Council intervention and this morning it was 450am. Steer clear if you need a service that will actually do what you have asked them to do.

Cleanaway has the contract for Street Sweeping in City of Marion Council in SA. The streets are supposed to be swept every 6 weeks. They don't get anywhere near that. Tons of leaves and rubbish gets washed into St Vincent's Gulf and Marion Council says it is Cleanaways problem. Ratepayers are being charged for services that are not being provided. And the environment suffers.

If I could give a 0 star I would. Cleanaway changed service collection day with only 5 days notice. From a Thursday to a Monday. Due to this change we are unable to get the bin out as we travel to Peter Mac on a Sunday for Monday appointments as I have a terminal illness. So we needed to cancel our service this was done by phone and at no time… Read more

during that call was I informed of any charges to cancel the service. Cleanaway have slugged us with a $234.08 fee to collect the bin and to close our account. This amount is pretty much the same as the 3 monthly service and pick up charge. I have never been behind with payments to them and have been a long term customer. I have never had a written contract with them. if I had been aware of the charges we would of returned the bin to them as their Depot is close by.

Lack of communication about fees and charges, Charges for bins not emptied then changes days of pick ups with a few days notice to one day a week, then I try cancel and receive a charge of $66 cancellation fee and $165 for 240L bin removal to take the bin 10 mins away and had picked up multiples on that day. So they made their money have reported… Read more

to ACCC as their charges are unreasonable to say the least. Only ended up with them after they bought our previous supplier. Definitely avoid at all costs.

Former employee: Staff members are very supportive they teach you how to do the job in the way the company wants it to be done. They have a friendly attitude towards all employees. The team spirit is very warm and nuturing, especially the team leader and the managers. Upon resignation they pay you all according to the Australian law.

Terrible service. Charging full rate to collect empty bins consistently. I still strongly suggest looking elsewhere if you are considering waste and rubbish removal. Especially for small business

Truck crashed into our car – They crashed into car when I wrote to them about the incident they never responded. My insurance company is going after the driver.