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Clearlight Infrared Saunas
No Information about pricing etc on website,
Looking seriously at getting a sauna. Had read the technical specs. So clicked on get price button. No prices at all. In this section there is a blurb about respecting aboriginal elders past and imaginary, or some such rubbish. No prices given, no prices available anywhere. Perhaps one should contact aborigainal elders.
Then reading the review by Saz, and the somewhat ordinary response by the CEO, I have gone elsewhere
- 3 reviews
Love it!
Have had the sauna (3 person Sanctuary I think) for over 5 years and love it. We did a lot of research before buying it and it seemed far better than any others. It is well made, with a good finish, and we use it about 5 times a week. Recently the control panel was not working properly and the sales people were incredibly helpful and efficient at diagnosing the issue and sending replacement parts. Also in following up on how things have turned out. We live in SA so fixed it ourselves, but instructions were very clear and it was pretty easy to fix. We appreciate the lifetime guarantee and certainly after over 5 years it was a smooth process.
- 2 reviews
Exceptional warranty and post sales support
I e had my sauna for more than 4 years, sauna has worked perfectly but I’ve had small issues even up until now. Manufacturer has been providing post sales support throughout, this company really loves its customers and backs it’s own product.
- 2 reviews
- 2 likes
- Verified
DO NOT BUY A CLEARLIGHT SAUNA
DO NOT BUY AN OUTDOOR SAUNA!!!!. Firstly, [name removed] would be the worst company sales person ever. I had to chase all the time for information. It took at least a month to get all the answers I needed to make an informed decision to buy. Worst sales team ever and no after sales follow up !!
I waited 5 months for the sauna, despite being told it would take 2-3 months. I chased often for an update with no reply. I had to call to get anyone to update me on delivery.
When the sauna arrived, the external panels didn't fit, so they just used sili...
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- 26 reviews
- 16 likes
Exceptional built, quality and after sales services
I bought the 3 person Clearlight Sanctuary Saunas - True Full Spectrum infrared sauna back in July 2017. I have done a lot of research of different leading brands of infrared sauna after deciding to purchase this sauna based on their company background, quality of woods and materials, performance, warranty and overall health benefits.
I bought this sauna for around $11,500. My family were gym addicted and loved to use the traditional sauna at the gym for muscles and after long run.
Communication was brilliant from the start and we actu...
Read moreally made some physical visit to couple beauty salons/gyms in Melbourne before deciding to buy these. Ordered was smooth and packaged delivered on time. My husband and I built it together which took us about 2 hours which wasn’t bad. You can ask them for referral too if you’re not confident to build it yourself. We have electrician installed a proper power point and cables with individual switch to support this sauna which cost us $750 back in 2017.Hi Winnie,
Thanks for the positive review! We love hearing from our customers – especially when our saunas are able to make a positive difference to them and their lives. ...
Read more I know our Customer Care Team put a lot of work into ensuring the best post-sales support, so I’ll be sure to pass your kind words to them. Thanks again, and we hope to assist you again soon should you require! With thanks, Charity - GM ClearlightQuestions & Answers
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Hello Sarah,
Read morexpectations in this instance. Clearly, we fell short, and I apologise sincerely for any inconvenience caused.First off, thanks for sharing your thoughts, candid feedback is vital for any company that strives for continuous improvements. I’m really sorry that you don’t feel Clearlight met your e...