CNC Wheels

Poor Quality Control and Dishonest Business Practices – I spent in excess of $4200 for an online purchase of 5 x 17-inch wheels and tyres combo from CNC Wheels in NSW. When the wheels arrived, I noticed they were stamped as -12 offset. I had, in fact, ordered 0 offset wheels. CNC Wheels advised that they had machined the wheels to a 0 offset but had forgotten to change the description. I then delivered… Read more

the wheels to a local tyre fitment facility to have the wheels fitted on to my late model Toyota Prado. The wheels did not fit the vehicle due to the bore size on the wheels being incorrect.

I persistently notified CNC Wheels of this over several days, however, they did not respond to my emails or text messages despite their vehicle fitment guarantee. I subsequently raised a dispute with PayPal to intervene. CNC Wheels then contacted me and asked me to drop the claim as they would pay to have the problem rectified in Darwin. In good faith, I agreed to do so and provided CNC Wheels with 3 engineering quotes to which they accepted one and provided me with the authorisation to have the wheels machined to the correct bore size at their cost.

Upon completion of the job, I provided CNC Wheels with the invoice from the engineering firm. The engineering firm had carried out the work as authorised by CNC Wheels at the agreed cost. The wheels were found, not only to have different and inconsistent bore sizes, but varying offsets as well. I constantly followed up with CNC wheels to please pay the $465.41 they had promised to pay. I also had to pay an additional $150 to the tyre fitment facility to remove, refit and rebalance the wheels as the machining could not be done whilst the tyres were fitted to the rims. After persistent messaging to CNC Wheels, they advised that payment would be made to my account that day. Over the next several days, the money had still not been deposited and CNC Wheels were again ignoring my emails.

I find it disappointing that CNC Wheels have dishonest business practices and do not honour their vehicle fitment guarantee or their promise to pay for the costs of rectifying incorrectly supplied wheels. I would also advise potential customers to be wary of purchasing wheels online from CNC Wheels to avoid poor quality control, significant additional expenses as well as disgraceful customer service and deceitful business practices.

New wheels and tyres for the Next Gen Ranger – Got a set of Black Rock Gunner and Falken wildpeaks in 18s they look awesome!! Love the quality and the look of them, they totally transformed the Ranger into a beast. Super friendly and knowledgeable staff, explained everything I needed to know before making my final decision. Will be back to the CNC team for more upgrades in the future. Thanks guys very happy!!

Excellent service from the team! – Got new wheels and tyres fitted on my new Ranger by CNC Wheels and the service and the results were well above my expectations. Will be back again in the future.