ALDI Cocoon Security Cameras
Verified123 reviews
It was was reasonably good & still is except for the fact that it only goes to the 31 Dec 2025. At midnight on that date it jumps back to Jan 2008. Wish I could update the system software to a recent version but the only recent edition available is for windows & I want to update the software on Box. Show details
Do not even consider buying this product, Unless you read the books well, you don't realize that your only option for cloud storage is their ridiculously expensive cloud storage alone. The battery life is terrible. At the beginning you'll be lucky to get 6 months from there. It's downhill. Connectivity is rubbish, constantly offline. No way to… Read more
get them back online without having to physically go and manually reset them as if you're going to do that every time when it's so regular. I got these from Aldi cuz Aldi usually has good quality products was bitterly disappointed.
Main hard drive unit burned out within 6 months. Didn't have a receipt so Aldi wouldn't refund me. Now I just leave the cameras up as a security theft prevention measure. Nothing is working. Show details
Reviews with attachments
TRASH!!!! Im writing another review because I can. I just charged these cameras for 13hrs!!!!!! And when turned on, all 4 were only at 70% and 2 have since DIED in less than 48hrs. I want a full refund. Absolute trash product. STEER CLEAR!!!! VERY CLEAR Show details
It's not a Cocoon, its a lemon – No wonder Aldi has discontinued the Cocoon security products. The cameras have been a constant source of grief. Wouldn't work with new WiFi & took days & many phone calls to our provider (wasn't their fault) to rectify. After 12 months, the cameras won't charge quickly or even charge, including overnight. The service centre does not return calls… Read more
at all. Have to jump through hoops via email. On the contrary, there is no goodwill or willingness to help resolve the ongoing problems. Completely incompetent, do not buy
Worst Product – Worst Customer Service. I have not been able to connect with my phone application when connected to mobile network or any other network. It only works when connected to home network. It's very obvious that I don't need to check camera when I'm at home. I will need to check when I'm away which I can not view as it doesn't connect when connected to… Read more
different network in mobile. I tried multiple of times with help desk but they are not able to help to resolve the issue and directing the issue to Internet provider. I even contacted to internet provides as well but there is nothing wrong from internet provider. The problem is in the cocoon settings which the help desk didn't able to resolve.
Bought the product from Aldi in March 2024. Worst product ever. Spend a lot money in installation and it didn't worked out.
Wouldn`t waste my money – ALDI`s brand 'cocoon' wi fi outdoor security camera was a disappointment.It started from even opening the casing to finding the operating on /off switch. I found batteries died after 6 months .The picture quality resolution was abvery low & pixelated. Show details
Do not BUY. I came on this site just to save one person – It doesn’t work. There.every time I click on the app to view cameras at least 2 of 4 won’t show. Lost the receipt too so now I’m stuck with junk. Show details
Latest follow-ups
It worked fine for a couple of years. Then that dreaded constant tone from the DVR and all cameras are dead. Cannot even access the system thru the TV, to try to see what the problem is. Don't even get me started on their customer support. Have… Read more
called five times and left messages as requested, but they don't return calls. All I wanted, was to purchase a replacement DVR, but even that doesn't entice a return call out of them. I think I'm done with Cocoon. Problem is, I have a full install of cameras and was wondering if a different DVR would work with them?
Follow-up · I got my system working again, by purchasing a different set of power packs from JB hifi. The original DVR is working fine again now. The staff at JB knew instantly what the problem was. I still have heard nothing from the Cocoon support people one month later....
Recent reviews
Absolutely trash cameras. Take 12hrs to charge, and you'll be lucky to get 2 weeks of life if you have a high traffic area... motion sensor just kills the battery. Sometimes, they just shut off and dont turn on until you manually turn it off and on again. Sometimes I charge them, and they just die and need recharging within a few days. Unreliable… Read more
and don't even pick up motion half the time and when they do, nothing is even there. Worst cameras to date!!! Do not recommend whatsoever.
This System is a slug. Better Software is available from the Zosi Website. The download is slow but better. Cocoon Software is CocooonHD_2-1-1.exe from Zosi it is AVSS.2.2.2.exe and the same software. The extra version number means I can actually close the software on windows 11 without it crashing my system. I have done an image search for the… Read more
boot screen of the sofware but cannot find anyone else that uses this software that might have a more up to date version. I dabbled with alternative software like Blue Iris but nothing so far. Thank you for the person from below who gave the heads up about Zosi. This is for Model number CE220633 02/24 8 Channel It keeps recording if the internet goes down but it does not reconnect to the network when it comes back up. Annoying but I attached a google plug power point so it is just hey google turn the power off / turn the power on etc. and it will reboot and recoonect. I installed the Android Zosi app and OMG it is so much better than the Cocoon App. Zosi has been updated and seems to be up to date. Watching Playback is so much easier and the cameras by default are HD and not Low res by defalt like Cocoon. Have not tried the Zosi IOS apps yet.
Absolute rubbish - DO NOT WASTE YOUR MONEY. This brand is CCC, (Cheap Chinese Crap). DVR unit will not connect to the internet. Only works about 10% of the time no matter how many times you reset it. Their software loads on my laptop but it won't load on my 2 y.o. Android phone - I receive a message, this software is no backward compatible with… Read more
your OS version, despite it being up to date. I suspect that couldn't be bothered keeping their software compatible with any Android software version older than the latest version. It's a load of rubbish and I've since replaced the DVR with another brand. The cameras were ok. ALDI should be ashamed of themselves for selling this garbage.
Find out how ALDI Cocoon Security Cameras compares to other Surveillance Systems
Know better, choose better.
Purchased Adli Cocoon security camera.Worked for a few weeks then stopped and would not reset. After a lot of messing around I sent the item back to the distributor (not Aldi). After many weeks and many emails, I was sent a new camera. This camera is now working, however the batteries only last three days, so I am forever removing the camera to recharge it. Terrible product, would not recommend. Show details
DVR stopped working before 8 months. Tried getting support from Cocoon. Nobody would speak on the phone. I was asked the same questions over and over on email. Recommendations given costed me more money on power supplies and HD. Calls were closed without a fix. Absolutely pathetic support and product. Would not recommend to purchase. Show details
We purchased the Cocoon Wireless Solar Panel security camera from Aldi a couple of weeks ago. Set-up was easy, installing camera & solar panel easy. Charging the batteries not so easy. Solar panel in a great full sun position, internal batteries in correct polarisation, but still wouldn't charge. Tried using the supplied USB cable, still wouldn't… Read more
charge. I rang the Support team 3 times on 3 consecutive days, no call back! I again tried charging with the supplied USB cable & found the USB port on the unit is dodgy. I fixed the problem with gaffer tape. I won't purchase Cocoon products again.
We have the cocoon 8 camera system. I did have a problem with the hard drive not initializing, however, Michael sent me a link and the cameras a working perfectly, day and night. I found the Company to be very helpful, and prompt in their reply. Show details
WORST CCTV SYSTEM EVER – This cctv system was the worst the field of view was rubbish and the ir had to end up putting up 2 of these systems so i can fully see my 534 m² house this was a major waste of money and all cameras stopped working in 2 years Show details
Poor customer service – Customer service is pathetic. Returned my cameras as they don't connect to my phone. Sent numerous msgs and when it got too hard, they ignored me. Useless company
Waste of hard earned money – Bought 3 sets for $900.00. All 3 DVR's started to beep after a year. Tried all actions as advised by customer service but nothing worked. Aldi should call back the cameras and refund money. Should I take this to one of the news channels?
Crap cameras – WOW, what a waste of money, these cameras are discontinued and yet Aldi sold them- had a power outage and batteries died- Cocoon won’t unbind the bloody cameras so I can a least try and reconnect them- don’t bother trying to get your money back as once you have binded them with an account, your screwed. Long and short be careful what you buy electronic wise from Aldi. Just more Chinese crap on the market. Show details
Rubbish support from Cocoon Service – Bought a Cocoon Camera System way back in 2016 from ALDI at Dural NSW - worked fine with a few problems - decided to use the Online Viewing facility when I went overseas in 2024. Spoke to service people who got me to install the phone app and PC app. The Service people were located at https://support.cocoonproducts.com.au/hc/en-au. The PC app… Read more
never worked and even they couldn't get it to work on their system. The phone app worked for a week or so and then never worked again. The service people kept telling me that the technical support was working on the problem till I arrived back in Australia and then told me that both the phone app & PC app were discontinued. Great support Cocoon, I don't think.
Find out how ALDI Cocoon Security Cameras compares to other Surveillance Systems
Know better, choose better.
Continuing camera failure – I reiterate other reviews in giving this product a zero rating. We had a qualified electrician install the Cocoon 8ch 1080P security camera system in 2023, and started experiencing camera dropout after a few months. Contacted Cocoon in 2024 who advised purchasing new mains adaptor $39.95 and digital 2 TB $92.00 which was installed by same… Read more
electrician with same outcome - I.e it worked for a short period and then the cameras started to drop out one by one again. The original tech adviser at Cocoon had left and the new adviser had no records of previous correspondence so we had to start the whole process again. After many emails I have been advised to get power surge protector board despite electrical contractor advising that this is not problem. Costs and frustrations of rectifying this issue for a small community hall are out of proportion and Aldi of no assistance in getting a refund. Will persist but advise anyone to stay well clear of this product.
Total Disappointment – Had the unit for 3 plus years without a problem until now it just beeps continuously now no picture just the beep got on to the pro's and they knew nothing and wanted my credit card to get information on how to rectify the problem got to love that I will not purchase another cocoon product again and I advise those thinking about getting one not to… Read more
as they are cheap and chitty and the backup service stinks to high heaven this is not a fake Review is total fact
Great improvement 2024 model – 2024 version huge improvement. Has everything I wanted. Solar panel deals with battery life. SDCard storage and cloud options. Good app easy to use and set up. $200 approx cost equivalent for me for electrician to set up wired option with storage around $4000. No comparison when this does the job I need. Had it a month picture quality is good… Read more
and it’s been weather proof and the solar panel has got it back to 100% charge regardless of weather. So very impressed with this particular product. Don’t know about the others in the range but this 2024 version was a huge bargain.
Purchased the 3 Wireless Camera with solar panels 2023!shame have to give a star to do review – In doing this review see the Cameras were discontinued 2021 why Aldi still selling them in 2023 Not wireless they drop out of connectivity from the router regularly have to get ladder to take the camera down and reset,hubby is 72!!! Not a sercurity option. Show details
waste of time, money and energy – Had nothing but issues since buying them. Had 1 replaced by Cocoon within a few months because it wouldn't recognise sd card any more. Can't retrieve video of sd cards after incident on a computer and phone app only shows some incidents. Will capture and record cat peeing on car wheel but did not capture house getting broken into and car being… Read more
stolen. So they may be cheap but will cost you thousands in the end. As the sayings go "Caveat emptor"(buyer beware) and "Si verum nimis bonum sonat, verisimile non est"(If it sounds too good to be true, it probably isn't).
Bad purchase – 2 months over warranty and both units failed 16 cameras out of action. With so many negative complaints about this product why did Aldi not do a recall? They should do a recall immediately. Show details
Wot a bucket of proverbial this is – Have a cocoon spotlight cam won't record but can stream find cocoon help desk then put through to an expert so have to pay hand over cc details wot aoad crock Show details
cheap Chinese spycam designed to upload data to Chinese servers – Bought a few of these. They come in pairs. They take SD cards and will record images in encrypted form on the SD card. The user cannot view the files directly from the app. All data is uploaded to the Chinese servers You must read the privacy and terms of use in the App and you will understand that these are Chinese data collection cams and that… Read more
Chinese laws apply to the data collected and cocoon can use the data as they please including the use of facial recognition algorithms. WITH SD CARD INSTALLED: If WIFI is present it will store files on SD card and upload on the Chinese server. When activated the camera will record many short bursts of video up to 10 seconds long. This means that if someone is at your door for 2 minutes it will record 10+ short videos all in different directories that make it impossible to sequentially order the files without using the app. When activated the camera connects to the server and takes the time that it will imprint on the video, however, most short recordings don't have the correct time but 1970 01 01 because it takes time for the camera to connect to the server. After 10 to 20 seconds the following video files do have the correct time. If the WiFi works it will record the short multiple videos in many separate directories on the SD card and you will be able to view them through the app. They are in an encrypted form (why???) and you need special software to hack the files and see the videos after spending considerable time ordering them in the right sequence. NOTE if the WiFI is off, the camera will record videos when activated, however the user cannot access these videos which are uploaded to the server once the connection is established. the user can only view the videos that are taken when WIFI is working. At times I turned off the cameras only to find that the camera turns itself back on! If you want to really turn them off you MUST remove both batteries. If the WiFi is off, the cam will try to connect to the WiFi for 30 seconds as soon as the battery is inserted. If no WiFi is found it tries again after 5 minutes, then 15 minutes, then every 30 minutes. Every time the camera tries to find the WiFi it turns on the cam for approx 30 seconds and this uses up the SD card space and battery. Remember all the recorded photos and videos recorded when the WiFi is off are not accessible to the user but are uploaded to the Coccon Chinese server. The width angle of the lens is good, however the camera often does not record when it detects movement. There is a long delay. If a burglar turns off power to the WiFi , the camera will not record, making these cameras TOTALLY USELESS for security. Note that the camera records bursts of videos and not one continuous video for the duration of the activation. The app has the possibility to download the video or photos to your phone but it is via a recording of your screen, NOT the file on the SD card
ALDI sells a version of these cameras every year so they are NOT discontinued They should be banned for sale in Australia
Works ok after finding alternative software – This is no more or less difficult to install than other camera systems, however the app that is recommended is awful. After some searching there is another app called "Zosi Smart" that works well. The picture quality is no worse than any other 1080p camera and the price is good. If you are not a practical person steer clear of this, but if you possess some handyman skills you should be fine. Show details
It’s a crap don’t buy it – I bought this unit last September when it was on sale at Aldi, a qualified electrician installed it for me two weeks ago, - Since installation, the flood lights are ON all time until I switch it off from the main switch - The Camera is pointing to the ground all the time and doesn’t keep the direction I want to focus on I did all what I could… Read more
do, I reset it few times and made the adjustments, no luck I contacted Cocoon by email, after 3 business days, they replied after 3 business days saying that the light sensor is triggered by anything moving including bugs, they forgot to include an answer for camera always pointing down - making the whole unit useless from security perspective- I paid $149 for the unit and $200 to get it installed. I did a mistake by not reading reviews before buying it
Terrible product – DVR constantly beeps and reboots requiring and email to support and wait days for a patch you have do from a USB despite being on network. Poor live stream via the phone app. Not recommended. Show details
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Cocoon products may be purchased via ALDI stores or direct at Cocoon. The problem I had was with… Read more