AI reviews summary
Overall sentiment towards Coles is significantly negative, primarily driven by systemic failures in the online delivery service and perceived poor value for money. While isolated instances of friendly in-store staff and specific product lines receive praise, these are overshadowed by recurring reports of missing items, delivery to incorrect addresses, and a customer service process described as dismissive or unreachable.
Pros
Cons
Verdict
Coles is currently failing to meet consumer expectations for reliability and service, particularly within its digital and delivery ecosystems. While in-store shopping remains a viable option for those seeking specific home-brand values, the online service is currently too inconsistent to be recommended for essential or time-sensitive grocery needs.
Coles sent a Promo Code to get me to order online Promo Code didn't work Was $20 off is you spend minimum $50 Rang Coles online woman tried to transfer to fix issue She couldn't get through to anyone They just sent same Promo Code through But still invalid Honestly Coles get your act together Stop wasting loyal Customers time Think I will shop at Woolies Too much time wasted!
Recently, we have experienced issues with missing items in our last three online orders from Coles Park Centre in Victoria Park, WA. I would like to propose that Coles implement a double-check system, where one staff member collects the items and another verifies them before they are prepared for collection. This approach would enhance customer… Read more
service and ensure a more reliable shopping experience. Additionally, it seems that the quality of the food pickers currently employed may not meet customer expectations, as we have received subpar apple in my order.
In June 2026 I bought Coles made easy slow cooked lamb shanks. The box said: 'In aromatic red wine sauce...selected for quality...perfectly created and ready to enjoy...serve and enjoy!' I didn't want c to give it any stars - I added one because it's a required field! The package picture looked great. But that's as far as it went. The product… Read more
did not smell good. The sauce, if that is what you call it, was watery and thin. I added my own flour slurry and heated it on the stove top just to create a decent sauce!! It was very disappointing, so much so that I will not - cannot - eat the rest of it despite my dislike for wasting food.
I will not buy this product again!!! A while ago I bought a slowcooked lamb shank in red wine sauce from IGA Prospect, and it was much better!!!
Reviews with attachments
- +2
My Manager ordered me some flowers to be delivered to my workplace today for my birthday ( uber eats delivery) The flowers looked somewhat tired & you could tell they were days old.... however when I got them home & unwrapped them they were even worse... absolutely disgusting! They smelled, the flowers were old soggy & shrivelled up, others were… Read more
flopping over at the top and some of the leaves had dark black spots on them. These were hidden under the carefully placed wrapping. I called customer service and I could give them the order name and where they were delivered to, but as they were a gift I don't have the order number, so they don't want to know about it. Shame on you Cole's.
I gave Coles Online another chance because of a $20 voucher, despite having a disappointing experience previously. Unfortunately, it reminded me why I stopped using the service. One example was the bok choy I received. If I were shopping in-store, I would place fresh produce in a bag for hygiene and protection. Instead, it arrived unwrapped,… Read more
dirty, and covered in soil (see photo). It certainly wasn’t presented in a condition I would have chosen myself.
To make matters worse, I ordered chicken as part of my weekly groceries. The payment was deducted at checkout, only for me to receive an email later saying the item was out of stock. This means waiting several days for a refund on money that should never have been charged in the first place.
I was also automatically charged $2 for bags. My order arrived with only three bags, which at $0.25 each should have cost $0.75. I cannot understand how the charge reached $2.
Between the poor produce presentation, charging for unavailable items, delayed refunds, and questionable bag fees, I cannot recommend Coles Online. I’ll be returning to shopping in-store where I can personally select the quality of the products I’m paying for.
Bought product today (coles kichen real fast food chipotle cheese Guacamole & corn chips) pull plastic back to half way and the plastic wouldn't come off. I pull until it rip off with all the biscuits flying everwhere. So I didnt get to consume most of the product, very disappointing. I will never repurchase it. Coles needs to do better. From Joshua Tidy [Content Removed] Show details
I pay a lot of money for organic bananas that are mostly rotten in a couple of days. They were good months ago. This week alone I've had to throw out maybe 10 bananas which were very black. $$$ 6.50 a kg.
Don't buy any electrical item from Coles – I bought Thomson 12L AirFryer from Coles and after 3 months here we are. Nothing works other than digital displays and lights. The warranty says to return it to the place of purchase, and it was 86 days; but Coles don't accept it. If they can't handle returns for electrical products (at least within 3 months), they shouldn’t sell them. I am… Read more
contacting the THOMSON AirFryer company and going through it, what a waste of time and money!
Update: THOMSON support team is far hilarious. They expect me to drive 20km and courier the air fryer at my expense.
Coles own "Made Easy" brand beef stroganoff. 500g. What a sad excuse for a meal. What was in a plastic bag was little more than a can of braised steak and onions. Literally a bit of meat with dehydrated vegetables and a sauce runny and nothing like hearty. I had to pad it out with some extra veg of my own to make a meal of it. Fortunately it was… Read more
marked down and I didn't have to pay the exorbitant price these " ready to heat & eat" meals retail for.
Don't give it a second look. Very disappointed.
- +4
The reviews are for 1. Coles Spencer St Melbourne store manager receipt: coles3000-[Name Removed]-#4221 store # 559 2. Coles Customer Care 1800 061 562 ref:09062026-[Name Removed]-1127am-call ========= This afternoon, 09.06.2026 1:50pm. I came in to speak to the store mgr, after my call with the Coles Customer Care staff refused to refund… Read more
me the dodo mobile prepaid sim cards which i bought from his store was useless and not working,
As I needed the refund urgently for my mobile data which is running low atm.
DoDo misleading terms n conditions !!! 1. NO LOCK IN CONTRACT, yet needs bank cc card to activate sim card
2. 4 hours to activate time, but after 3 days, the prepaid sim card still NOT activated
3. 9.6.2026 I was shocked to receive text msg on my mobile that they are sending me another “NEW Sim card”, instead of activate the serial number of the prepaid sim card which i bought from coles, somehow they altered my prepaid sim card activation to post paid plan !!!!!!
4. DODO deducted $1 from my ANZ cc card I have to cancel my cc card to STOP them charging without my consent
5. I found DODO’s useless, deceptive product services with misleading terms n conditions.
****** 1st time I bought dodo prepaid sim card, I didn’t know it just didn’t work n All the terms n conditions were to force me to give them my cc card details,
despite of this is a NO LOCK in contract n the prepaid card i bought was $33 (on discount n I paid $10 each) X 3!!!! n they got my cc details n they could deduct any time, apparently i need to give them at least 7 days notice to cancel the mobile service on day 21st of 28 days period. then lose all the data n service. …
[Name Removed] the store mgr was VERY, VERY NASTY ! he wasn’t interested in hearing what i have to say, despite of i handed him a stack of documents n evidence n the prepaid sim card packs n receipts. He never apologised for any inconvenience caused, time wasted n the anxiety that I have!
He certainly owed me a duty of care, but he negligently, angrily walked away from the refund counter, despite of I left ALL the documents, 3 prepaid DODO sim cards paid n receipt n ALL my personal contact details on the refund counter, he utterly refused to offer me any help!!! Claimed that he will throw them away like rubbish.
For this wicked behaviour as a store manager to lead “Coles Spencer St, Melbourne” Store , I am asking the Coles Group CEO to sack him, demote n transfer him out of this store, as he is UNFIT to be the store manager n couldn’t provide a minimum customer service to help customer like me who urgently need his help to step in.
A store mgr who is supposed to lead with care, sympathy, friendly n helpful to his customers, especially I was their regular customer, ALL his store team members were friendly n helpful to me EXCEPT him when I needed help!!!! . This is NOT acceptable ! I believe they deserved a better, well mannered Store Manager to lead the store, put a smile on their faces n not treating them like self serving machines to slot monies for his KPIs performance !!!!
NOW, he owed me my $30 refund for X3 DODO prepaid mobile sim cards packs.
see attachments !!
——— Another complaint was for the Coles Customer Care, Ref:[Name Removed]-1800061562-11:27am
1. incompetent 2. she claimed there were no other co workers or managers that i could speak to assist me for the refund!!!! despite of i told her that i urgently need the money to purchase another mobile provider sim card!!! 3. I asked for her email address or email me, so that i could forward her ALL the evidence!!! she refused!!! 4. despite of i have provided her my personal contact, legal name, mobile numbers, email address, etc 5. she couldn’t understand the problems i described to her, even i gave her the serial number of dodo sim card i used. 6 I asked for ref no for the call, she said there is NONE !!!!
I would like to ask Coles, how could you deny the refund when the service or product sold through your store was deceptive, useless with misleading terms n conditions?!!!
Im waiting for Coles Group to investigate n resolve the matters ASAP !
OZESAUSE Is the only tomato sauce that is 99% Australian the rest are less that 10% and the other is made in Poland. You can no longer buy OZESAUSE at coles anymore. That is extremely sad . Shame on you COLES. Show details
I put my order in at 11.23am today for rapid delivery. They said 100 minutes, It has been 5 hours now, and I am still waiting. I called them - 5 times, because the first 4 calls never picked up and I ended up with a recorded msg telling me to try again later. When I did get through, I was told that me order had been prepared and has been waiting… Read more
for the uber driver to pick it up. I have fresh chicken in that order. The one that's been waiting for 4-5 hours to be picked up. The Coles guy on the end of the phone didn't give even an apology, let alone any sort of 'customer service'. It is abysmal. My neighbours tell me they no longer use Coles Rapid Delivery - that it's quicker to lock in one of their standard delivery slots. The neighbour on the other side of my house tells me they no longer use Coles and have gone over to Woolworths. Think I will be following them. Screenshot attached at 4.26PM - and I am still waiting.
At around 7.30pm, after holding on the line for the Coles Online customer service (not the store… Read more
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Don’t buy the Coles brand Beef Stroganoff in Creamy Sauce it had several bones in it with one being quite large. The best they could do was tell me to return it to the store for a refund. Show details
Customer service on online live chat is appealing. Doesn't even answer the question you ask and after waiting 5-10m for a response they close the chat immediately..
Prices going up every week Pasta salad used to be $5 couple of month ago. Two weeks ago price $6 today I bought it $6,5 why? Sometimes they show rice discounted & when you go for payment they charge extra I call assistant she says they didn't pass discount to register till I get the photo to show her then she change it Do many times happen but… Read more
didn't give attention Last week capsicum price $7 a kilo just I found the shopping too expensive Today I paid $163 unbelievable cost of living
Latest follow-ups
I like Coles Supermarket very much, there’s an excellent range of food products, fresh fruit and veg, deli food, and household needs. Their stores are clean and tidy, much appreciated. Also the staff are very helpful. They responded most positively… Read more · 1
a few years ago when there was a crisis in terms of cost-of-living expenses. They developed an excellent wide range of home-brand foods which are much cheaper and better than the big brands! Find them often on the lower shelves or simply labelled ‘Coles’. Generally, they have less sugar content than the known brands, eg love their breakfast Cornflakes, Wheat Biscuits, plus Condensed Cream of Chicken Soup, Pineapple in Juice, Tuna, Pasta; just a few regular buys. Lately, their ‘Yellow Label Simply Coles’ products are excellent value too: pasta sauce, cheese, washing powder, cling wrap, foil. The savings are very significant. I’m sorry they have been caught in the business of promoting discount prices which are not actually discounted. I’m not a fan of buy 2 for a perceived discount, eg Tim Tams 2 for $7. I have a designated amount that I spend on food and household per week. It’s just in my nature from my upbringing to do that. Whereas I might buy one packet of Tim Tams, I will not purchase two as it puts a hole in my weekly budget for a non-essential. I believe it’s tough on lower-income families, when they have to buy two to achieve a fair discount. Coles, think of your family heritage and serve your customers well, especially those who are struggling. You remain my favourite supermarket.
Follow-up · Coles supermarket responded very promptly and favourably to my issue of having to purchase two same products to achieve a discount, instead of one product at a discounted price. I wrote about this since it's tough on families with a fixed weekly budget to buy two. I gave an example of Tim Tams, a great treat for all the family. Since I wrote,… Read more
Well, fancy getting your glass container home and realize that its not what it was cracked up to be. In Curtis blurb, its designed for cooking, serving and storing. But wait, in the fine print, shock , horror, it states, micro safe WITHOUT, lid ,… Read more
basket and divider. SO, we now have a glass container, absolutely false advertising. Silly me, i was thinking, i will go for the large container as it would be perfect for multiple veggies to microwave. WHY?, would you put none microwave parts in these containers, how difficult is it you may well ask. Cost or just stupidity. So, i see you can put the lid, divider and basket in a dishwasher, but not in a microwave. What a joke, Coles and Curtis Stone. Now shopping at Aldi and Woolworth's, they don't belong to the false advertising brigade.
Follow-up · I dont use it and no one wants it !!!!
I was issued with a raincheck for six items by Coles. On the final day of its validity I went into the store and there were only two items on the shelf. I bought and paid for those items. Then I requested a raincheck for the four remaining… Read more
unavailable items.
The store employee altered the "6" (number of items) to read "4" and gave me back the raincheck.
I was happy with being given the ability to buy the remaining items later and asked for the date on the raincheck to be altered to give me a further 30 days to buy the unavailable items.
Coles refused to extend the date so now I have a raincheck that expires at the end of today and is therefore useless after that.
This kind of abysmal customer service from an organization that benefits from my spending thousands of dollars each year does not engender goodwill.
In the past, Woolworths in a similar situation, has happily given me a new raincheck valid for a further 30 days for me to purchase the unavailable, remaining items.
Follow-up · No reason was given. I contacted Coles Head Office and was told: As soon as a raincheck is used if there are not enough items on the shelf (and you do buy the fewer items) a replacement raincheck for the "missing items" to purchase later will not be issued. However if you decide not to purchase any items at all on that day of raincheck expiry,… Read more
Positive reviews
Last week, I got my first Coles online order. I'm dealing with medical issues. I used my phone without any problems. The order was perfect and so easy and convenient. The messages to update delivery details are welcome. Thank you kindly you are a wonderful service❣️
Store:4091 served by: Chloe Register:007 Date: 20/05/2026 I just wanted to thank Chloe again, My shopping is for my aging brother, my special niece and myself oh and the dog every fortnight, so it can be a challenge to accommodate all. I shop with 2 trolleys trying to stay out of the road of other shoppers while not missing items I need,,,, to… Read more
go back and get something can be a mission.
So by the time I get to the checkout,, on a good day,,, its a relief. Having 2 full trolleys I let other customers with smaller amounts of items go through first, we can take time. I tried self service once but I just have too much to juggle in the small space provided. So there was one checkout open with a couple of customers waiting and our 2 trolley train, a staff member opened up next to the other open one, I waved others to go ahead, then another staff member said to us to come through while she was opening up the register, I said we were 2 trolleys and she smiled and said no worries come on through.
We worked great as a team and got through with different bags for each of us and paying separately, I thanked her for helping us by opening up She said thats ok and could I put up the register closed sign,,, so she really did just open just for us,,,,
and that my friend is what real service is!!
Thank you to Coles and Chloe!!!
Chrissy Melville
Why Don't Coles Albany Creek keep more 13 LOR Capsules in stock . I love these capsules and they are often NOT in stock . Surely if they are a good seller you would stock more of them . If I have to go elsewhere to shop for them I may not come back to Coles and you may miss our business . Please order more of this Ultimo13 for us as we love this store and the Staff are excellent .
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Negative reviews
So I did an online order all good . Then I said substituted of 2 products that were lesser value of my order all fine . I picked up my order . Next day they took out $154 out of my account instead of re embursing me difference ! I have contacted Coles no answer and now I’m going through my bank to get back my money . Shocking ! For privacy purpose I will not put up my bank statements as proof
Terrible client support! It took me almost a day just to talk about my refund request. I finally got 1 refund for an uncollecter order and had to forfeit a smaller refund of the unsatosfied subatitute in another order as I couldnot bear to wait for their response on the chat.
Is it true that you sneak BOVAER additive in your beef supply chains to reduce cattle methane?? If so, I'm disgusted!! Why are you sneaking additives like this in the meat we consume? If you choose to use additives you should clearly state on your packaging that you use synthetic additives with questionable effects on humans so consumers can go elsewhere. People, don't buy meat from Coles. Don't mess with your health. Go elsewhere.
Recent reviews
So bad I have not been able to log in to my Cole’s account for over 12 months they say call office witch is hard for me as I am very deaf ..on Sunday 7 June I did a st^pid thing I was on facebook and seen a ad For some glass containers from reject shop I new it was to good to be true BUT it got me I placed a order for $20 pay by PayPal I had just… Read more
reopened after years should have known better ..so later on I get messages from Cole’s SAYING i just paid for groceries for $270 in .SA .BUT I LIVE IN QLD .HOW DID THEY GET MY COLES ACCOUNT ACTIVATED AGAIN I WANT TO KNOW ..BUT WE ARE TALKING ABOUT COLES A DEAF MAN CAN NOT CONTACT THEM THEY LIKE IT LIKE THAT ..COLES HATE YOU .
They have charged my credit card for an order I never received due to their incompetence (it never left the store as they could not get a driver). I have been in touch with their "Customer Care" team about 4 times now and for the first few times I was promised they would rectify it. The last time, when I said I would be forced to dispute the… Read more
credit card transaction if they didn't rectify it, they said they would "pass on my message to the right team". Well, I am now in the process of disputing the credit card transaction with my bank as they still have not reversed the transaction. And I love the way their "customer care" team always finish off by asking if there is anything else they can help with and then immediately end the chat. That behaviour speaks volumes of the culture in that place. Makes me wonder how many other times they have ripped me off as I have never audited all the past promises of putting a credit on my account or refunding my card when there are missing items on my order. Will not be doing online orders again from these crooks.
I was extremely disappointed to find a cockroach inside a sealed packet of sugar. This is a serious food safety and hygiene concern that has completely undermined my confidence in the product and your quality control processes. I expect this matter to be investigated urgently and would appreciate a prompt response outlining the actions being taken to prevent this from happening again. Show details
Hi, I won 5k with Comes Online lady Thursday on SUNRISE CHANNEL 7. I haven't heard anything from Coles. I am utterly disgusted that you can run this competition and have 20 Coles staff in my front yard but don't hear anything from you. The dopey Comes lady said I would be emailed. What a load of sh.... Not happy Coles or Sunrise..If I could give zero I would.
What an absolute useless joke is Coles so-called Customer Care team. They don't give a d#mn about their customers. They don't take accountability. They don't follow up on promises. And their processes are awfully inadequate. Woolworths does every aspect of the process so much better.
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more than a week n still haven’t got my refund !!! really poor management!