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Coles

Coles

Online, Supermarkets (See All)
2.0 from 4,271 reviews · View Statistics
See the Best Supermarkets in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Coles

Reviews

  • Value for Money
    2.0 (1,809)
  • Product Quality
    2.2 (1,753)
  • Return Claim MadeYes (183) · No (1,740)
  • Shipping
    1.8 (689)
  • Customer Service
    2.7 (581)
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Julia
JuliaGreater Melbourne (Outer), VIC
  • 3 reviews
  • 2 likes

Hit and miss

published

I've used coles online for a while now and when it goes well it's fine and the delivery drivers are always polite and on time. However when it goes wrong the customer service is atrocious. For example I wanted a refund for a error in their system. I had to demand a refund. Then was told to go to store. Then told by the staff in store that Coles online are meant to issue the refund (not the store). Thankfully the staff in the store were much more helpful. After continuingly complaining to Coles online they finally issued the refund. They also haven't been replacing basic items, for example vanilla ice cream when one isn't in stock. I have used Coles online for a while but I'll be giving Woolworths a shot for a while.

Value for Money
3/5
Product Quality
4/5
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Donna Garrett
Donna Garrett
  • 2 reviews
  • 1 like

This order came melted god only knows how long it was in the truck for

published

Order came melted supplied photos to the sms but they could not care they have there money I am in happy if they didn’t already owe me money for products they didn’t have I would be pulling card from there system

Incentivised Review No
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Rod
RodMetropolitan Adelaide, SA

Poor delivery

published

Delivered to the wrong address, mailbox with numbers stand out like dogs balls and goes to wrong house! Late as well.

Incentivised Review No
Return Claim MadeNo
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AFWULL

published

wont ever use this trash service again terrible you send me a bag full of random stuff i did no order half of the things i did order aren't there TERRIBLE TERRIBLE TERRIBLE

Value for Money
1/5
Product Quality
1/5
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mark
markSydney Surrounds, NSW
  • 5 reviews
  • 4 likes

Pathetic service

published
Value for Money
1/5
Product Quality
1/5
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Chantal R.
Chantal R.South East Queensland, QLD

Coles online - bad meat

published

Do not order from Coles online. Twice now i've received meat with 2 days expiry and borderline rotten fruit. After calling Coles to complain they say they are legally allowed to do this.

Value for Money
1/5
Product Quality
1/5
Incentivised Review No
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Stan R.
Stan R.Metropolitan Adelaide, SA

I would give a zero if I could

published
Value for Money
1/5
Product Quality
1/5
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Sunnyday
SunnydaySouth East Queensland, QLD
  • 4 reviews
  • 7 likes

Wow, what happened coles online?

published
Incentivised Review No
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Michael
MichaelPerth, WA
  • 2 reviews
  • 4 likes

Submitted an order online that was cancelled an hour after successful submission.

published

Cant give a review without using aggressive language I'm afraid , so I will make it short and simple....Terrible, I made many telephone calls and was told my order had been sorted; but it wasn't.

Value for Money
1/5
Product Quality
1/5
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Benita
BenitaGreater Melbourne (Metropolitan), VIC
  • 4 reviews
  • 2 likes

I feel so ripped off by Coles today.

published
Value for Money
1/5
Shipping
1/5
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Ash
AshVIC, 3429
  • 19 reviews
  • 18 likes

UNBELIEVABLE! I KNOW - BUT TRUE! NEVER EVER EVER DO IT AGAIN. BE WARNED

published
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Value for Money
1/5
Product Quality
3/5
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Kxl
Kxl
  • 2 reviews
  • 1 like

Can't pay for order "Something went wrong" message

published

Created my order and then Coles won't accept payment. It seems that their system is suddenly offline. This is the 4th time this has happened this year (2022). Hello Woolies.

Value for Money
1/5
Incentivised Review No
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Amanda
Amanda
  • 2 reviews

Rotten Chicken

published

On Friday 24th June 2022, I purchased a 2kg bag of chicken legs from Coles Elizabeth store. On arriving home today, Monday 27th June 2022 to prepare my families dinner, I open the bag of chicken to be met with a rotten smell. I then check the expiry on the chicken as I had just bought it Friday, the use by date was 27/06/22. The chicken was refrigerated the whole time it was in my possession. I wouldnt dare to feed to my family, I am now left with NO Dinner to feed my family. I am not happy. I did not keep my receipt, however did scan my flybys card at the time of sale. I don't know what I paid for the chicken but would expect to be compensated for my inconvenience.
Let's see if I get any response.

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Incentivised Review No
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Happy customer
Happy customer Greater Melbourne (Outer), VIC
  • 2 reviews

Moist and tasty coles banana caramel muffins

published

I brought these new Coles Banana Caramel muffins 2 pack to try. They are a new line and at $5 thought it was a reasonable price. Tried it and it is tasty and moist.

Value for Money
4/5
Product Quality
5/5
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Andrew B.
Andrew B.Greater Melbourne (Inner), VIC

Let me check and pay

published

I can’t check out and pay for my goods. I don’t want more goods suggested for purchase. Is there a glitch? Does the website struggle with smart phones?

Incentivised Review No
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Questions & Answers

Jeffa
Jeffaasked
Coles Supermarkets

Where is my ice cream? No more Caramel and Macadamia the best ice cream you can buy. I think maybe the competitors were worried they were losing market share and told Coles to remove it, otherwise why get rid of such a great product?

No answers
N S H
N S Hasked
Coles

I tried Coles for Kale and baby spinach after disappointment in another shop. I have been left with the same question...where is the kale in the "Kale and baby spinach bag"? I buy this for the kale but its filled with spinach. I am sad because this is just a touch of where I come from where I ate kale everyday of my life :(

No answers
Daphne M
Daphne Masked
Online

Do you stock Kaffir Lime Leaves please

No answers
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Get an answer from our members and Coles representatives

Coles

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