AI reviews summary
Pros
Cons
Verdict
Overall sentiment leans negative, primarily driven by frustrations with online ordering, delivery reliability, and customer service responsiveness. While some consumers value the convenience of home delivery and express satisfaction with specific store experiences, recurring challenges regarding stock availability, item accuracy, and refund processes remain a persistent concern.
coles castle tower being ridiculous today. Mia, the employee all of sudden without explanation just scan some of my items and look at me suspiciously as if I am about to steal and she didn’t do that to all customers. Is this new policy? if coles doesn’t trust the customer they should eliminate self check out and to be fair, they supposed to do to everyone. Its very offensive
Don't buy the Carrot cupcakes from Coles. I purchased a 4 pack the other week and they were almost raw on the bottom and after I ate one I was extremely sick with food poisoning for almost 3days. The bottom had an eggy gooey texture and their quality control team advised it was just moisture released during baking and after baking. What was in the bottom of my cupcakes wasn't moisture, it was almost raw batter!!
Extremely disappointed with the quality of delivery. Heavy 2L juice bottles were thrown on top of chips, completely crushing them. Worse, powdered detergent was packed in the same bag as fresh food items like ice cream and cheese, creating a serious chemical cross-contamination risk. To top it off, I was charged for bags despite the complete lack of care. Unsafe and careless handling—would not recommend.
Reviews with attachments
- +2
My Manager ordered me some flowers to be delivered to my workplace today for my birthday ( uber eats delivery) The flowers looked somewhat tired & you could tell they were days old.... however when I got them home & unwrapped them they were even worse... absolutely disgusting! They smelled, the flowers were old soggy & shrivelled up, others were… Read more
flopping over at the top and some of the leaves had dark black spots on them. These were hidden under the carefully placed wrapping. I called customer service and I could give them the order name and where they were delivered to, but as they were a gift I don't have the order number, so they don't want to know about it. Shame on you Cole's.
I gave Coles Online another chance because of a $20 voucher, despite having a disappointing experience previously. Unfortunately, it reminded me why I stopped using the service. One example was the bok choy I received. If I were shopping in-store, I would place fresh produce in a bag for hygiene and protection. Instead, it arrived unwrapped,… Read more
dirty, and covered in soil (see photo). It certainly wasn’t presented in a condition I would have chosen myself.
To make matters worse, I ordered chicken as part of my weekly groceries. The payment was deducted at checkout, only for me to receive an email later saying the item was out of stock. This means waiting several days for a refund on money that should never have been charged in the first place.
I was also automatically charged $2 for bags. My order arrived with only three bags, which at $0.25 each should have cost $0.75. I cannot understand how the charge reached $2.
Between the poor produce presentation, charging for unavailable items, delayed refunds, and questionable bag fees, I cannot recommend Coles Online. I’ll be returning to shopping in-store where I can personally select the quality of the products I’m paying for.
Bought product today (coles kichen real fast food chipotle cheese Guacamole & corn chips) pull plastic back to half way and the plastic wouldn't come off. I pull until it rip off with all the biscuits flying everwhere. So I didnt get to consume most of the product, very disappointing. I will never repurchase it. Coles needs to do better. From Joshua Tidy [Content Removed] Show details
I pay a lot of money for organic bananas that are mostly rotten in a couple of days. They were good months ago. This week alone I've had to throw out maybe 10 bananas which were very black. $$$ 6.50 a kg.
Don't buy any electrical item from Coles – I bought Thomson 12L AirFryer from Coles and after 3 months here we are. Nothing works other than digital displays and lights. The warranty says to return it to the place of purchase, and it was 86 days; but Coles don't accept it. If they can't handle returns for electrical products (at least within 3 months), they shouldn’t sell them. I am… Read more
contacting the THOMSON AirFryer company and going through it, what a waste of time and money!
Update: THOMSON support team is far hilarious. They expect me to drive 20km and courier the air fryer at my expense.
Cole's at Miranda Westfield was placed on hold after 17 minutes l hung up to redial, dialled again still no one taking the transfer call when she got back on phone l told her to go to the deli to find out that took another ten minutes,still couldn't give me answer.. That's why people take their custom elsewhere.
A big thanks to The Coles procurement team for getting into their supermarkets Destination Italy Pizza's. I am not one to give reviews, but honestly purchased one today on sale for $10, heated it up, sat down and ate it and I was blown away, felt like we were out for dinner at a authentic Italian pizzeria, so good, just had to share with the audience. Would absolutely recommend and rather look forward to my next one. Show details
I visited the Coles Liverpool store early Saturday morning and enquired about the Lamb forequater chops price being $24 a kilo when they were advertised at $16 a kilo on the website (refer website screenshot) - staff told me this was an online price i checked again and raised my concern as it was not an online price with the manager showing my… Read more
mobile phone which clearly showed Lamb forequarters chops advertised at $16 a kilo the manager stood firm $24 a kilo even though Coles advertised price is $16 a kilo and this is not online price as per the attachments - Coles Liverpool failed to honor an advertsised price and i asked several staff - The attachment says it all
I’m extremely disappointed to learn that Coles has been selling tomato products labelled as Australian or Italian grown that independent testing (Four Corners) has shown actually come from China — including Xinjiang. This is a serious betrayal on multiple levels: • It betrays Australian farmers who do the right thing, follow strict regulations,… Read more
pay fair wages, and try to compete on a level playing field.
• It betrays customers who specifically choose “Australian grown” products because they want to support local growers and higher standards.
• It betrays the wider community by undermining trust in food labelling and devaluing genuine Australian produce.
• Most concerning of all, a significant portion of these tomatoes have been linked to Xinjiang, a region with well-documented forced labour and human rights abuses.
Consumers deserve honest labelling. When a product says Australian grown, it should actually be Australian grown. Anything less is misleading and unfair to both farmers and shoppers.
I expect much better from Coles - officially boycotted
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I rang and emailed about how to purchase a product and have never received an answer
It's really out of control regarding fruit and vegetables. They clearly are stored for ages, dropped to stores, looks good on outside, but rotten once you cut open. Purchased yesterday, looks okay , but rotten inside. Ordered by Uber Hope Island store.
This is the type of stunt Coles pulls all the time. Cover a cheap cut of steak with the label. Put a decent looking one that can be seen and sell the customer this! They don’t even look like they’re from the same planet! So sick of these stunts
Latest follow-ups
I have just had my order cancelled because their attempt to charge my card failed. When I fixed the problem with the card Coles refuses to try charging the card again And I can’t just order the order again because the order was placed on last weeks… Read more
specials and I can’t get those specials again if I order again now because the specials changed today
And Coles refuses to give me a credit for the $65 that stuff up by Coles has cost me
And they wasted my time for four hours on the phonetrying to resolve that problem
Follow-up · It was a replacement card because some thief hacked my PayPal account The replacement card was supplied locked and the card issue didn’t make that clear Yes I use them again
Once again Cole’s lying thru there teeth again .the old down down . Catch cry what an absolute joke upping the cost then reducing the same price which is dearer talk about the treatment of the consumer whist POEPLE are are trying to put food on the table & the prices are thru the roof shame on you can’t wait for the class action. Show details
Follow-up · All I do is walk in to either greensbourough or diamond creek and the same high prices hit you now there game is ucant buy your favourite treat like sweet or savory biscuits you now have buydouble the amount fruit and veg $3.99 for lettuce Aldi price $is half that . I pushase some pears 4 days ago the are still hard as a rock and the skin is going… Read more
I purchased two ham hocks and made stock that was going to be used in soup I had a bowl of the slow cooked prepared stock and with two hours became extremely unwell I was experiencing tremors a severe headache & emotional agitation after a difficult… Read more
night I recognised my body had experienced some kind of toxic overloading from the ham hock stock upon researching the ingredients in Cole’s ham hocks to my dismay I discovered the food additive 626 MSG & an enormous amount of salt .. Again I am disappointed in the extremely poor quality of meat offered for purchase at Coles Supermarkets the antiquated methods of production and a complete lack of duty of care to their customers . I will not ever shop at a Coles Supermarket again this product is unfit for consumption..
Follow-up · I will not shop in the meat section of Coles supermarkets ever again ! The Poor quality of the protein offered the poor production practices the over use of plastic in there packaging policies make Coles meat an extremely poor choice of protein . Bring back the local butcher shop
Positive reviews
I had the very best experience with online, click & collect recently. While part of my Order was 'missing' Coles Online Support and the stores' Click & Collect Team flew into action, and gave 200%+ in immediately remedying this genuine mistake. I cannot thank them enough. I am.actually pleased that this happened because, believe it or not, it was exactly what I needed to restore my faith. -
Coles Peanut cookies have a good crunch and taste with a good peanut to cookie ratio. They need to improve the packaging more times than not the majority are broken in the packet.
I bought a Urbanworx cordless blower in March at Coles Oakleigh and it didnt come with a battery, I went to the manufacturer, and they were hopeless, so I come to Coles for an exchange, and they were great, out with the old and in with the new, Eleni, the worker which I was served by, was fabulous, and she did a great job exchanging my product… Read more
from the Best Buys section, and was also so nice to me and I really enjoyed being served by her and her amazing service aswell!
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Negative reviews
Missing & damaged items. Despite having CCTV, there was refusal for credit or any resolution as they blamed the third party delivery service. After buying from Coles for many years for a large family, will definitely not use Coles Online again as I have absolutely no confidence we will receive what we ordered or that it arrives in a consumable condition.
How much longer do you think you will be able to gouge Australians? The profiteering is beyond a joke. The only reason Australians continue to shop with Coles and Woolies is the monopoly (It is not a duopoly as they are owned by the same US hedge funds). The psychology you employ to hide price increases - virtually doubling a products price and… Read more
then stating that it is on sale when a price increase is baked in, is unreal. In a cost of living crisis, the callousness is palpable. All while ripping off the farmers too in order to control the food supply.
Really disappointing experience with Coles Online. I went to place a grocery order and there were no fresh berries available online at all. For a major supermarket, I find it pretty ridiculous that basic fresh produce like strawberries, blueberries and raspberries aren’t available to order. What makes it more frustrating is that Woolworths has… Read more
fresh berries available online without any issue. If Coles wants customers to use its online shopping service, basic everyday produce should actually be available.
Recent reviews
Delivery has items missing and damaged items. Contact customer support who won't replace or refund the items and blames delivery person. After listening to all the people involved play the blame game for over 1 hr I ended up with no replacement or refund.
Missing Items, replacement items that dont make sense cat mince for dog treats then hung up on me 6 times before a long wait for credit approval, Not sure how wollies goes But thats enough Coles Delivery for me, Never again.
After many years of shopping at Coles I have now decided that the one stop shop convenience that I used to make my way to the stores for is no longer in existence. The continual loss of lines and the pricing policies along with the fruit and vegetables that just don’t last at home (including meat products that I never buy from Coles anymore)… Read more
compared to other suppliers means I am shopping more and more at other stores like IGA and other independents to get fresh and the quality lines I need.
The one stop shop is now gone!
The latest is the removal of a line of green pepper corns.
I have been told by Coles employees that any jared or tin versions are no longer stocked by Coles. This along with a number of other lines that have disappeared, more than likely due to suppliers not accepting the pricing structures that Coles force upon them, means I will go elsewhere.
TO THE Board, Management, buyers and marketing; your failed policies and the chasing of profits leaves me cold.
Final thoughts; what used to be a superb lesson in retailing for small business and any service based business for that matter by Coles, has vanished into a mediocre generic shopping experience that does not come close to even shopping at a well stocked 24 hour service station.
Another lost customer who will tell his friends and family about your poor approach to business and retailing. Good bye Coles
Oh BTW your complaints contact form is another genius that limits your complaint to 500 words! Another example of you not listening, hence I am posting here.
I had some good experiences but a fair few times not so good. Last night was the worst. I went to the window to look for delivery as I could see on the tracker there were coming in about 5 min. I could see the outside and there was no one in the vicinity. I came out a min before the tracker said delivered. Nothing was ever delivered. I have… Read more
security cameras and it never was delivered anywhere near here. I went to my neigbour thinking they made a mistake and they didn’t have it. I called Cole’s online and they told me it was too late and their team went home so I had to wait until 9 am next morning. So we didn’t have any of our food. No dinner just frozen food. I noticed there was a signature. This is not my signature. The driver was uber.
I'm so sick of calling due to missing items and being told that what I didn't receive was sold out Which is obviously not true since I've accepted to receive alternatives Just sick of it
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