Coles Mundaring 4 Hour Cooked Chicken "Discount Rule policy" Non Existence. Poor Food Safety Standards. Manager Rude.
Coles Mundaring refuse to adhere to food safety standards and instead of Responding to Customer request to discount their cooked chickens after the 4 hour rule, prefer to steal them from customers and state "not good enough for sale not allowed to, only allowed to be used for shredding in deli". So can be resold shredded at higher price.! Management agree with this "Coles policy" yet seems only To be found at this store. Small town syndrome. Stay away. Go to Woolworths where they DO implement this "Policy" at ALL LOCATIONS INCLUDING SMALL TOWNS.
Recycled dirty shopping bags used
I was disgusted when I realised my shopping was packed in used very grubby lack lustre, dusty and torn bags. I had paid my 15 cents each. Even my own used bags look better. My shopping was packed by Coles Bassendean store WA. I am also fed up with out of stock items.
Terrible service and out of date policies...
Terrible service...wouldnt honour an online price Instore, even after calling a manager. Catchup to the 21st. Woolworths next door and bought there at the matches price. Coles loosing the plot
- Verified customer
Disgraceful Coles! Left high and dry!
I have been ordering with coles online for a few years and always put up with the substitutions...but this is this last straw, their service has rapidly declined and I will no longer be a coles customer in store or online...
The most recent issue was due to a lot of terrible substitutes, that did not come close to the product I had ordered, when I received the email to inform of the substitutes, I called customer service and the only solution they were able to offer me was drive 30 minutes and take the product back ourselves, or leave the prod...
No insurance cover .they are terrible
There's no cover.they won't help you.they refused to look at my claim.They also make there own rules and leave you in the darkness.no support or will not help...no help at all
Coles brand pork sausages
I don`t understand why coles changed their pork sausages. The previous coles brand had a more meat to filling ratio. This new recipe was very dry, and not much pork meat. Coles have definitely opted for a cheaper option as the sausage is made up of filler and not a whole lot of meat. Overall very disappointed and definitely would not be buying these every again
Was great till today..
I've been a loyal Coles customer for the past 10 years since moving here from the UK, never had a bad experience till today. Today I was falsely accused of shoplifting $1 Tic Tacs AFTER literally just purchasing them at the self serve checkout along with my other items infront of lots of other customers. I was showing all the proof of me NOT shoplifting while still being accused infront of everyone. I was so shocked and confused and asked if I could see this "footage" so we went to the office and I saw the footage of me putting the Tic Tacs in ...my BASKET and then taking my phone out of my handbag before going to checkout. The staff member realised they were wrong, blamed the blurriness of the footage and apologised but the whole thing was handled so unprofessionally and has left me feeling so disheartened. Be careful when shopping guys and be mindful of where your hands are and what you're doing when using your personal belongings so you don't get mistaken for shoplifting. Aldi here I come!
Worse online shopping
3 days and still waiting on a refund only to find out today that they didn't process the refund absolute joke never doing online shopping again 3rd time I've had missing items.
sick of broken eggs. two in the latest carton.
at least half of the coles free range 700 g eggs seem to have broken ones in them. I asked a friend to pick some up for me so didn't do the normal check. You guessed it. Two broken eggs stuck to the carton and had to be discarded.
I am a fish lover , so when I was doing the shopping today I purchased some Saddletail Snapper from my local Coles for my Dinner I'm so disappointed it was tasteless crap . The Chips were by far the best thing on my plate NEVER AGAIN !
Delivery on time and friendly
Shopped with Coles online for first time and found the initial shop time consuming, however next time will be much easier as it saves item previously purchase in app. Delivery was free and on time. Only downsides are that Coles doe not do rainchecks on specials that are out of stock, these are just removed from the order and they do no accept egiftcard or voucher s. Debit/Credit card or PayPal only.
The reviewer stated that an incentive was offered for this review
Last few times items were missing that they'd charged us for. Then some items were damaged. This time, night before we're meant to receive our delivery, we receive an email saying order has been cancelled. So disappointed.
- Coles Supermarkets
- Verified customer
Coles is my go-to supermarket to purchase my daily needs. Starting from milk, bread, snacks, frozen food, cleaning products, personal hygiene products, fruits, veggies, toiletries, flowers, mags, giftcards I buy them all from Coles. After living in UK, I was so used to purchasing from TESCo and in Australia Coles works the same except for they don't have huge format stores. But it suits me as there is a store closer to my work, n y way home, a shopping center near my home.. Coles is everywhere and I enjoy shopping at Coles. They have promotions and discounts all through the year.
I orderd online, realised i made a mistake with it,so i tried to call and have it fixed up, but spent such a long time waiting for service and when i did get through they put me back on hold , eventually i spoke to staff member, she sorted the order out and i was charged again, and was also charged more because the price of some items changed from the day before..specials, i raised that up with them ,saying to them that i didnt think that was fare ,that when i put in the order ,thats what i paid for ,why should i pay more now just because im ...changing deilvary...anyway ,on day of delivary its didnt arrive,so i contacted help line,they said my order wasnt complete and not paid for ,going back and forth with them and i still never got my goods or any real help,was on the help line for 40 mins, and also left number for them to call back, i paid for the order twice and still no goods and no one has got back to me to sort all this out....even when i mentioned that i wont be using this service anymore they didnt care...WOW DISAPPOINTING. .
Hi Coles, Woolworths sends you a big thank you, I was just about to switch from them to you but after finding out about you removing your advertisements from Alan John's 2GB program it's back to Woolworths
Don't make false promises.
Coles advertised that they would deliver to your door. They did but stopped. Said they don't drive on gravel roads. Said they would replace out of stock items with a substitute for the same price e.g. vinegar they didn't.
Because the road on our property is not on goggle maps they couldn't the property. Yet they had delivered here before. Online manager not truthful and tried to be deceiving while on the phone to me. Obviously didn't what the business.
Poor Quality Fresh Produce
Why is the quality of the fresh (?) produce so poor? This morning I bought 4 Marsh yellow grapefruits. I hadn't seen them for a while and although they looked a bit battered on the outside, I now had my mouth in shape for one, so bought 4! I was really looking forward to eating them, only to find that they didn't even tast like grapefruit, they were horrible and there was a slight light brown circle to the middle of one. Grapefruits can be more or less grown all over Australia so suppliers shouldn't be located very far from any Coles stora...ge facility. Just how long are they kept in storage? Don't get me started on the bag of carrots I bought this morning. Dry and tasteless - no snap to them. Just before I go, can anyone tell me why Coles uses milk on a chicken that they spitroast? Wait. I have informed store managers before about poor quality stock, many times actually, and guess what? Correct, nothing changes.
They sell the best steaks
I went to Coles Bulleen with my Mum this afternoon and I bought 2 Scotch Fillet Steaks (2 for $12), A Coles Lite Milk and a Twinings Lemon and Ginger Tea. My Mum bought some things for herself as well. The lady was kind to us and the service was amazing.
Coles new world
a great place to purchase items at competitive prices with many items at reduced prices that are holding for lower income earners
a great parking area always clean in store and neat customer service persons
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Questions & Answers
Why is Mundaring WA Coles Store not reducing cooked chickens cooked past 4 hour the food safety standards rule? Instead the Check out staff attempt to steal chickens back off customer and refuse the sale, stating that they cannot sell to me, chicken only good for shredding!? Lol. Thats STILL for HUMAN CONSUMPTION. Manager Geoff Doesn't think returning phone calls re this rude customer complaint is Important, after a week later, upon driving back to the store to ask him directly why no call from him. Poor Management. Poor customer service. Ignorant attitudes to customer concerns, I had to chase up a raincheck on figi water coles didn't have that both Lorna, and Geoff was following up. Again 7 days no call. Not Interested at all.
what issues regarding compliance that are immediately escalated to line manager
great service staff great , but the products coles sell are second grade, potato brown inside , apples rotton inside , bag of oranges i purchased on12 .9.19 one black in side the others that old dry no juice , some tast off ,, no stock on shelf , thursday friday eg: milk, have to get rain checks all the time , i am sick of returning , second or forth grade , products ,it takes my time and money to return these products that are not fit for sale , this is not good enough , coles spend heaps on advertising , but should supply quality products , and i am not the only one that feels this way, as customers talk about it , we will approch aldi and put a case to them to open a outlett in tumut , coles just not good enough , its not the manager or staff ,they are so good, as we are in the country we get the rubbish ,,,,,,,,,john,,,,,,,,
the new BARE BIRD in the cooked chicken department..does that mean NO WINGS just checking because we fight over the wings and we had no arguments because there are not any :)
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