- Verified customer
appalling lazy unhelpful service
My mother had units in the fund which was successively called
Colonial Mutual Australian Property Fund,Colonial Retail Property Trust, Colonial First State Retail Property Trust,before it was terminated.
These units were bought at a fixed price from the fund,when the fund made offerings of new units,so presumably for that reason the documentation issued to
individual purchasers acknowledge only the numbers of units issued,
but not the price.So I've tried to find out the issue prices from Colonial First State. They have been amazingly unhelpf...
Very poor communication/ handling
My ex-employer set up an account for me and i tried transferring to other super fund and closing my current account finding that they spelled my name wrongly. They immediately changed this in and notified CFS about this. However, now when i speak with them they need me to fill form, send it via post ( their lack of digital is big so don't expect anything than manual) and go to GP or a lawyer to verify it's my name and send it back to them with my ID even though i have not set up account,nor made a mistake and this was also fixed by my ex-employer. Just avoid this super fund as one small mistake will cost you so much of your time that it comes to our citizen experience being so poor.
I went through the process of getting my super early due to financial hardship, they sent the forms, I filled them out and sent them back. then they sent them back to me asking me to cross a T or dot an "I"... almost literally. it was something as stupid and simple as that... I think I had to send them 3 times.
And all those times cost me an administration fee, this super company is dodgy and I hope they go bust.
- Verified customer
COlonial First state: a disgrace or organised robbery!!!!
How could we certainly not give a 0 to this super fund - a 1 being too nice! the most disgraceful of all of the Superfund i came across so far and the first fund that takes money from you and not only a little but a lot!!!! I am upset to come to the realisation that this banks deserve the royal commission and that i had to realise this way. Really i hate humanity when i see what they did to my money 6000 AUD = 50% of the money that was there is gone in less than 3 years..ow can they set up such a useless fund...my kids would have done better with that money! fools - that is all you deserve: a good insult the old fashion way.
My only job.
I put over 10 years of hard work in to this company.
Everyone was with australian super but the big boss advice as all to join colonial super so we did in((( DECEMBER 2009))) in the process of rolling over to colonial super I had a bad accident doing a job in wearhouse. Please keep in mind I was a data enter operator and had nothing to do with wearhouse.
After 6 major back opps and month and month in hospital the surgeons and doctors told me it will never work again in my life and there's nothing more we can do for you to better y...
Balance went down and was told this was due to market fluctuations, then received a call back saying it was a fee incurred for switching to a different investment fund. No fore-warning at all when switching fund, If i'd known I wouldn't have proceeded, no remedial action, empathy or anything for the customer.
Try someone else :).
Someone I know was here on a work visa; his visa has since been cancelled and he's been living out of Australia for a couple of years now; but this company still haven't given him his Super; totally inefficient and haven't got a clue how to return your money when it's time to do so :(
The Staff used to be much more courteous. But recently I found most of them to be rather impatient and hysterical over the phone-especially the females- when made some simple requests. I was with Australian Super but chose to join The Colonial First State voluntarily in light of my good business relationship with Commonwealth Bank. I didn't have to but I did so of my own accord.
I think "Some Staff" should be better trained (In fact to be retrained!) and learn to be more emphatic with their customers' needs. In my view, Commonwealth Bank is th...e best among the other banks in terms of providing services to their customers but the Colonial First State's attitude and standards should be proportionate given the fact that CFS is owned by the CBA.
TERRIBLE!!! - Criminals running this business
From 2007-2015 my superfund was Colonial First State. I would always check my balance to see if it was growing, but it never did. It would actually decrease. Money would continue to go there, but I would never see the amount grow. In 2015 I decided to switch to Australian Super and now my superfund grows $15-20k per year!!!
Colonial First State are criminals and need to be taken to COURT. How is this legal?. How can they get away with this?? Im extremely unsatisfied and upset they have taken money away from my future.
Been with them for almost 15yrs. The platform is dated and not much improvement since, only slight cosmetic changes. The platform doesn't even have the basic of being able to see how your contribution in a particular fund has performed over the years. Need to go through an adviser to obtain that apparently.
Phone support has been good without much wait.
Terrible return ..do not invest with Colonial First State, Do not trust financial advisors that get commissions
This provides a dismal return. A family member had a managed investment fund.
Financial Advisors get commissions , I believe that this is the way the fund gets it clients.
I believe that this is how our family member invested in this managed investment fund.
Canstar is Australia’s biggest financial comparison site, comparing more brands than any other.
They have given Colonial fist state a 3 start rating , they have given Australian Super fund a 5 star rating.
Yet , Financial advisors are recommending CFS, solely because they get a commission...
Ripp Offs - Stay clear DO NOT USE Colonial First State!
Consistently lost my money... How is this not a crime?????
How are they constantly losing my money.. my balance drops year after year by over 20%
Do not invest with these criminals!!!!!
Poorly managed. Transfer your fund to an industry one for members and run!
Just got my statement and lost over $2000 compared to the previous 6 months. Clearly the muppets who run this fund don't know what they're doing and just out of Uni.. I am part of the Class action against this fund and hope that plays out well for me to get something back from these thieves.
High fees low returns
unfortunately i join thousands who have been subjected to thousands of dollars per year in fees and a return of negative 2.8%.. I'm sure i read an article recently that stated CFS was supposed to roll over high fee accounts to low fee's as a result of the royal banking enquiry.. it would be interesting to find out what happened, however I won't be hanging around to ask!
I lost over $1,000.00 in 6 months how the hell does that work.
Wasn’t my choice of super but will def be rolling over.
FYI They aren’t even in the top 10 of super performers.
Is it that Comm Bank have offloaded CSF was performing marginally till then.
I've been with them for about 2 years. Had the money been placed into a bank account, there would have been twice the amount. Its incredible how terribly managed this fund is. I empathize with those who have got to stick with them until their loss is recovered - who knows how long that will take. I've basically cut my losses and rolled them over into another fund. Avoid them if possible.
- Verified customer
Never ever deal with these guys ever!!!!
I Invested $3000 over a 1 year period. After the 1 year my balance was $2830. I called up to cancel my account and instead of the staff member performing my transaction SHE STARTED BELITTLING ME..... after 28 minutes of trying the transaction was performed. I asked to speak to the supervisor who agreed that it was not good enough and that the transaction was done..
Next day I called in and asked the final price I would be receiving... and I was told $2720!!! and I rang in again and complained.. they said $2720 had been done..
The followin...g day I got my bank credit and I got $2666.....!!! These guys are absolute scum, amateur teenage phone operators, rude and clueless on the phone.. I am currently writing to the Financial Ombudsman to make an official complaint..
From July 2017 CFS told me that I could get $36K in interest annually. I was living on $26K so, expected to see my money grow. The first 6 months was on target, to give you a false sense of security.
The next 6 months it died and the last 4 months I went backwards.??????
My capital lost $11k in 4 months!!!!!!!
At the end of the day I'm out of pocket $70K in 16 months.
I've now moved to an industry fund ( as of this month ) where my brother has been receiving excellent returns.
My brother is also in a conservative fund as he wants to protect his hard earned money also.
I see that the Commonwealth bank has sold CFS to Mitsubishi. I think they needed to load their coffers to get a good price.
- Verified customer
I contacted a financial adviser in December 2017 about money I had inherited and asked what was the best way to manage it. A friend of mine had been with him for years so I figured he would be ok and trustworthy. I really know nothing about the super funds (altho I'm trying fast to understand) and therefore needed to be able to put my trust in someone. First he told me not to leave it in the bank (at this stage I would have made far more money than having it invested with CFS.) His fees have been over $5,000 so far and I have lost over $6,00...0 - so down $11,000 plus and not improving. I was told they expected I could withdraw $20,000 annually without it effecting my super balance. That's going to be impossible since I am down $11,000+ to start. Why do we have to put our money in super if we do not get any advantage. I want to remove it from CFS but I am so far behind now I can't. Also I can view movement but it is only updated every 3 or 5 days so by time I view it, it has already sunk lower by the next viewing. I hate this system. Are we all being ripped off? Is there an advisory body where we can get advice and help? Who do our politicians have their super with? Probably the best performing!
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Questions & Answers
Where does first colonial super rate in top 40 in Australia?
To be honest with you i don't care where colonial rate in the top 40.
My opinion i would not rate them in the top 100.
Why don't you tell me were colonial rate in the top 40.
Hi Officer : It 's Wenston Seo . I am a this Super member. Would you tell me Colonia First State , ABN number ? My super Account number is [details removed]
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