Commonwealth Bank Business Loans & Finance
6 reviews
Extremely rude staff behind the phone – I’m banking with them for 10+ years, had my credit cards and home loan with them. I was looking to purchase a car with my ABN therefore I submitted my application where the google suggested me. Got a call back from a very rude lady who sounded very annoyed because I should’ve applied for a personal loan according to her. Got transferred to a… Read more
personal loan department just to talk to another rude and un informative staff. I ended up successfully got a loan I wanted somewhere else a few days later.
A 350% increase is ridiculous – My business loan service fee went from $10 per month to $35 per month. The Commonwealth Bank stated they received multiple complaints about this yet they did nothing. I would not recommend the Commonwealth Bank.
Cut off my business account – They called once to update my contact details for KYC reasons. I was on a Zoom call and asked them to call back. A month later and I log into my account to find my business account simply missing. I sat on hold for 55 mins for them to confirm my details and reinstate the account.
STAY CLEAR OF COMMONWEALTH BANK – I had to move over from Bankwest due to them shutting their business Accounts, i was reccommended by them to move to Commonwealth and it has been the biggest regret, I've been to the branch twice now and tried accessing my accounts a few weeks later and not able to do so, i call customer line and now told i have to go in the branch again because… Read more
its still not opened. The staff are nice enough in regards to Customer Service but it is pointless if the end result is frustrating.
They have Cancelled my Business Account without my concern and I can't pay my staff – Today, Thursday 12/10 I was approving my company payroll and for my surprise my bank accounts related to my business was blocked and disappear from my Netbank. So I called the bank (Took 1.5 hours be answered-My UberEats was faster), and been told that I haven't confirm my detail ?! How come, I've been with Commonwealth since ever. What a lack of… Read more
communication !!!! Should you guys send me a letter or give me a call or a simple message on the app will do it, but no I have to find out myself. That's fine from tomorrow on I will be looking to a different bank to take CARE of my business and consequently my personal accounts.
How can they exist....This bank is an embarrassment to the banking industry – Nearly a month attempting to establish business accounts due to total failure of the online processes, I finally get to the point where I am now able to apply for a merchant banking solution for my business. After multiple issues during the application process and weeks of my time and stress, I finally receive my Smart Mini only to find that the… Read more
Smart Mini app is absolute rubbish. Unable to send receipts, fingerprint does not work, no history of transactions. It looks like something a pre-schooler would have built. The app does not allow processing of transactions without the card which is useless as many of my clients need to pay over the phone. The whole situation is an absolute embarrassment for a bank to be offering such a pathetic offerring. I am currently a SQUARE user and, if this is the best that Commbank can offer, there is absolutely no competition. I am just grateful that I did not have to pay for the readers as they will be going straight in the rubbish. I will just put the last month I have spent dealing with this organisation behind me and find a bank that offers a viable solution and cares about its customers.
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