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Refinancer

Refinancer

 Verified
Refinancer
4.9

121 reviews

Positive vs Negative
99%1%
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Loan TypeFixed Rate, Variable Rate, Line of Credit and Split
Average Loan Term27 years
Loan used for
  • First Home
  •  · 
  • Second Home
  •  · 
  • Investment Property
  •  · 
  • Refinancing
  •  · 
  • Home Construction
Transparency ?
5.0
Customer Service
5.0
Application Process
5.0
Timeliness ?
4.9
Rates and Fees
4.9
Job Satisfaction ?
5.0
Online Tools
4.9
121 reviews
5 Stephen P  · Solid, consistent, timely support all the way through. Very professional.
5 Harold C.  · Cleo was very good and helpful to helping us buy our house thanks so very much Cleo and peter
1 dan  · Ask Patrick to give me a call back and nothing happend. Don't know what all the hype is about.
5 John  · A big thankyou to Rosalie and Rob nothing is an effort to them
5 David H.  · Great experience — clear communication, fast responses, and genuinely helpful. Made everything easy.
5 Kyle D.  · Top notch, quick, and extremely friendly service!! I’ll definitely be using Rob and Thomas for the future and beyond
Ozziepete
OzziepeteWA5 posts
 

Went through the whole process with lots of promises for a larger refinance and lower rate on to be contacted and told thast the finance companies this company deals with have a rule not allowing them to account for any PAYE income for anyone over 67. This isnt a new rule and Refinance should have known this before wasting my time. Very unprofessional of a specialist company to not know the rules of the companies they are dealing with. Show details

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Reviews with attachments

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Dominic T.
Dominic T.SA
 

We aim to give you the best possible service and outcome – My name is Dom and I'm the managing director of the company. We want to go above and beyond for every one of our clients and show them the best possible way to do home loans. It would be our pleasure to help and our staff of over 30 all share in this mantra. I've included a link to a video that I'm featured in, it's important to know who you are dealing with to build the highest level of trust.

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Francis kelliher
Francis kelliherNSW2 posts
 

Rob and Thomas have been extremely supportive and helpful during our purchase of our investment property through our SMSF. They couldn’t do enough for us and were very quick to reply to my emails or telephone calls . I would highly recommend them to my friends and family. Show details

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Yuta Masuda
Yuta Masuda
  Verified

Reliable Refinance Broker – Refinance staff members, Tristian and Sam, are very reliable. If you ask questions, they will respond to you until you get satisfied. No false info and disappointment at the end. Thank you for all you have done to help our refinance Show details

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Roneil P.
Roneil P.QLD2 posts
 

They are the meaning of perfection!! – The customer service, communication and professional expertise cannot be matched! I have dealt with a couple of other lenders in the past and felt cheated. With Refinancer, you can trust you are in good hands. I love them and will be sticking along for my other refinance needs. Highly recommended!!! Show details

Recent reviews

Kim R.
Kim R.13 posts
 

I have been honoured to be a client of this company for years now and frequently utilise their expertise and services. Hayden and his team are always very helpful with financial advice and making changes that are advantageous to me. They recently helped me refinance my mortgage to a better rate and saved me a lot of money. The process was quick… Read more

and efficient and all my questions were answered the same day. They go to great lengths to make sure i understand all the details and always get a very good outcome. They have never let me down. I would highly recommend this company to anyone needing financial advice. Kim rida

Bhuwan
BhuwanNSW2 posts
 

I recently refinanced my home loan through Michael, and the experience was outstanding from start to finish. Michael was professional, responsive and took the time to explain every step of the process clearly. He was able to secure a competitive rate and made the refinance smooth and stress free. I really appreciated his communication and… Read more

attention to detail throughout. I’d highly recommend Michael to anyone looking for assistance with a home loan or refinance.

Les
LesNSW3 posts
 

I recently refinanced my home loan with Refinancer and had a great experience. Thomas looked after my application and was fantastic to deal with. He was professional, responsive and nothing was too much trouble. He made the process smooth from start to finish. Highly recommended to anyone looking to refinance. Show details

Surinder G.
Surinder G.QLD3 posts
 

Very professional, informative, easy to understand, great communication by phone, emails & texts. If one person was away, another would be completely in the know & follow through. They're still available if I have any queries at any point in time. They will also review the rayes. Excellent team, excellent service. Show details

John
JohnVIC
 

This was the second time I have used Thomas and all I can say is absolutely fantastic, im pretty dyslexic when it comes to refinancing etc and Thomas made it a breeze with awesome communication and patience. Show details

Kobus M.
Kobus M.3 posts
 

Great service from Refinancer. They walk with their clients through every step of the process. Explains everything and always has the client’s best interest at heart. They are honest every day people delivering an excellent service. Highly recommend Refinancer. Show details

Lauren F
Lauren FNSW
 

Cleo and the team are amazing from start to finish, constantly keeping me in the loop of the progress, answering all of my questions and the speed and ease of the deal was exceptional. I have been using Refinancer for many years now, and I would recommend it to everyone! Excellent Service!

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Taj
TajNSW
 

Highly recommended! I recently completed a refinance with Tristian and his amazing team. They are incredibly experienced, professional, and responsive. From start to finish, I always felt informed and supported throughout the entire process. Everything was handled smoothly and transparently. I truly appreciate the effort and care they put into my… Read more

application. Many thanks to Tristian and the team for making this such a positive and seamless experience!

Tim
TimQLD2 posts
 

We were coming out of a very good 5 year fixed mortgage and looking for the best option as our existing lender wasn't offering anything too attractive in the current market. Refinancer advertised a lender with a genuinely good and competitive product with no hidden catches. Rob and Thomas followed through with the application process as helpers… Read more

and guides rather than salesmen as with other brokers. Thank you. If looking for other loans they would be my first point of call.

Nick
Nick10 posts
 

Julie and Rob have been fantastic in helping me refinance my home loan and new investment loans. When I need their assistance, they respond very promptly. Highly recommend Refinancer for your financial needs. Show details

Javor H.
Javor H.QLD2 posts
 

Michael Guerrera and his assistant Jerry were amazing. They guided me through each step of the process of getting refinancing my existing mortgage and everything went super smooth. Recommended Show details

jacob.bloy
jacob.bloy
 

What a great service, helped us navigate the many offers in the table and pick the best solution for us. Tristan and Jia helped us through our paperwork and requirements. Show details

Ben T.
Ben T.QLD
 

We have user Refinancer twice now and each time they have gone above and beyond to ensure that we get the best deal and understand our requirements. I highly recommend them to anyone looking at a loan or refinancing. Show details

David B
David B
 

Patrick did a brilliant job and provided us with great options for several investment loans and our home loan. Reliable, transparent and great service. Thanks and would recommend

T Purvis
T PurvisNSW
 

Fantastic communication and the exact result I needed in a shorter time then expected. I’m looking forward to using Cleo and the team again as soon as possible Show details

Natasha F.
Natasha F.NSW2 posts
 

I would highly recommend Refinancer as Patrick and his team provided a great brilliant solution to consolidate my debt and refinance home loan at a lower interest and thus increasing my saving potential . I also appreciate Christine in helping me out with my queries on mortgage. They both rendered excellent mortgage services and financial… Read more

guidance with professional from the initial application to the final settlement choosing a great lender. Atlast I am happy with a good deal.

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Daniel
DanielVIC5 posts
 

Refinancer is the best in the mortgage broking industry, Patrick and Jye communicated very well and in a timely manner to have my recent refinance done with minimal fuss and the process was just seamless. Would recommend the Refinancer Loans team to anyone. Great work! Biju Varghese Show details

Sarah V
Sarah V2 posts
 

My go to broker is Refinancer, after they did a great job assisting me with the purchase of an investment property build, they have recently assisted with the refinance to a reduced rate with a good cash back. Nothing is too difficult for Rob and Julie, they were always available to answer any questions. Such a fantastic service and I’m so grateful for their hard work. Highly recommend Rob and Julie to anyone searching for a skilled broker. Show details

Rodolf
RodolfWestern Australia3 posts
 

This people are amazingly great!! specially Rosalie Papa and Rob D' Agostino, from start to finalizing our refinance they're really an angel sent from heaven above ooopppss I think thats too much but yeah this people are the best of the best!! continue the good work guys and more blessings to come! again thanks heaps!! Show details

Sophie M.
Sophie M.
 

Excellent service – Recently refinanced my home with Refinancer, they brokered a great deal, the process was quick and seamless and looking forward to building on the relationship with my upcoming purchase, 5 stars!

Stephanie N.
Stephanie N.
 

Highly recommend – Great service from Hayden and his team, we appreciated the transparency and communication throughout the process. We got great rates and would highly recommend.

S and E
S and E
 

Stand out Broker, making things happen – We can't begin to describe how incredible Patrick and his team are. Despite numerous challenges, they made it happen and did so faster than we ever expected. Patrick stayed positive throughout the process, managing every obstacle with grace and efficiency. It’s evident that he has a wealth of knowledge in the industry, a can do attitude and a… Read more

fantastic team behind him — from the diligent Assistant to the expert Conveyancers. Together, they transformed what could have been a stressful experience into a seamless and successful journey. We feel so fortunate to have had Patrick on our side. He truly is a superstar in the Broker field!

Thank you, Patrick, for your outstanding service! S & E

Erin K.
Erin K.
 

Excellent service and communication – Hayden has been excellent with organising a new lender for me to meet my needs. His communication was clear and he was always able to get back to me quickly whenever I had any questions.

Kim R.
Kim R.13 posts
 

Seamless and expert – I would have no hesitancy in highly recommending this company. I had a very good experience and as a single person it is very hard to know who to trust but Hayden and Michael were so patient, kind and professional. They helped me every step of the way. I have already written a wonderful review about Hayden and now wanted to say something about… Read more

Michael’s expert assistance. Michael took over when Hayden went on annual leave briefly and was right on top of everything happening and knew exactly which stage we were at. He was very attentive and assisted me to get all my documentation together. Dealing with Michael was effortless and he helped me get everything done in a timely and efficient manner. He paid attention to every detail and made sure I was fully informed at all times. There was never a time I felt out of the loop . I really appreciate the respect and individual care shown by Refinancer staff especially Michael and Hayden. They are a honest, reliable and awesome team. Thank you guys Kim rida Perth wa

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