Complete Home Filtration

We invested in the largest system from Complete Home Filtration to accommodate our family of five, but the experience has been a disappointing. Below are the main issues: - Major Performance Failure: We were promised a max 5% pressure drop. It is actually 14%. The drop is so severe that we cannot have someone wash their hands while another… Read more

person is showering; the water reduces to a trickle. Bypassing the system immediately fixes this, proving the unit is the issue.

- Poor Installation & Quality: The unit was not installed level, and the materials are of poor quality. The bypass valve is so close to the ground it is nearly impossible to operate—completely impractical.

- White staining: We have constant white staining on shower glass and tapware. When we raised this as an issue we were told an additional kit was required. This was not detailed at time of sale that we would need this type of kit for our water supply.

We’ve tried to resolve this but the company has stopped responding. We will now have to lodge a formal case with NSW Fair Trading. Save your money and avoid the constant sales pitches for a system that doesn't deliver.

We were interested in getting a water filtration system for the entire house as we’d heard about the many benefits. One of my friends recommended Complete Home Filtration and told me how much their family loved it, so I booked a consultation. Complete Home Filtration bill themselves as “Australia’s First choice for whole home water filtration” but… Read more

be aware that depending on where you live, whether you can have the system installed and your filters changed by them, is a completely different matter!

When I booked a consult, I wasn’t told that we were 5km outside their service area. The gentleman who came to test our water and tell me about the product also apparently wasn’t aware of this, and when he rang the company to book our installation, he was told we are outside their service area. He had to make calls on our behalf in the next couple of days to see if we could get an installation done. You’re spending a significant amount of money getting this system, and it seems silly that they were prepared to miss out on thousands of dollars just for 5km. Anyway, they decided they would do the installation but made it VERY clear that we were on our own for replacing the filters – by calling me and telling me over the phone, by texting me and by emailing me – just in case I didn’t get the message we would have to replace my own filters, the first time they told me. Here’s hoping changing the filters isn’t too complicated. . .

We’re absolutely loving drinking the water – to not have that chlorine smell is great, and the water is actually tasteless now (both the normal filtered and the one with the fluoride removed), the way it should be. I haven’t noticed any difference to my hair or skin yet, but it’s only been 3 weeks since installation. We’re enjoying not smelling the chlorine in the water when we shower, as well.

We also got the reverse osmosis system to remove fluoride. I followed the instructions given to me by the plumber who installed it. I have to run the tap for a minute or so each time I use it until the water stops coming out cloudy – apparently this is normal for the first few weeks. It has finally settled down and the water is no longer cloudy.