3,795 reviews
AI reviews summary
Pros
Verdict
The service is highly regarded for its consistent delivery of clean, fresh-tasting water and professional technician support. Long-term customers value the reliable annual maintenance reminders and the variety of high-quality filtration options available. There are no recurring complaints that meet the threshold for inclusion.
I'm so glad I am using Clean & Clear Water filters after seeing the thick brown residue in the filter tube that they replaced. Everyone should get their filter system if living in Sydney! So glad I did.
Fast, well managed co-ordinated service technician came at midday 15min after he let me know, the customer service agent who notified me was also helpful by answering any questions I had. Lovely experience, I’ll see the same when I need technical support or a filter change again.
Our household has been using clean and clear water filtration systems for about 8 years now and we are so happy with the quality of water that we are drinking at home. The service and maintenance is excellent! Will never use any other water filter!
Reviews with attachments
Really loving the water taste and no smell no chlorine smell ad I get in the shower or have drink of water
Very happy ưith the service highly recommend them and very nice tap selection
Always have good experience with them. Recently changed water tap, and whole experience was good and fast.
Nice looking product and quick installation by the plumber too.
Been happy with the this company, I moved houses and they came and reconnected my system for me and the tech even replaced my main mixer to a new one looks very neat and clean thank you highly appreciated. I ❤️ clean and clear water
Fresh tasteless water and amazing service and i highly recommend!!
Excellent install done by clean and clear water we have the 4 stage with alkaline water and the water tastes amazing and the gold tap looks amazing in my kitchen , thank you we loved ❤️ your service . Show reply
Great job on changing filter. Quick and professional Highly recommend to all Show reply
Clean & Clear always do a great job. Leaving the are clean & tidy. Staff are helpful and respectful. I have used Clean & Clear for 20 years with no problems.
Find out how Clean & Clear Water compares to other Home Care Shops
Know better, choose better.
The guys at clean and clear water were very knowledgeable and provided great advice. Ahmed was great at his work done a good job. Will highly recommend to friends and family Show reply
I’ve had the 4 stage alkaline booster, very happy with the water quality and they also had a very nice tap to match my kitchen, I highly recommend them Show reply
Excellent prompt services, been with them for over 13 years .Techs are always polite and respectful,love the quality of the filters and very happy my family are drinking clean filtered water. I ❤️ clean and clear water
Couldn’t be happier with our experience, the first time we spoke with the office, they were so helpful and genuinely took the time to understand what we wanted rather than just trying to sell us something. One thing I really appreciated was the technicians recommendation of a 3 way mixer tap. We didn’t want to drill another hole in our kitchen… Read more
bench, and this was such a simple and clever solution. It looks great and means we have filtered water without changing the look of our kitchen. The whole process was really easy, the installation was done professionally, and the difference in the taste of the water has been amazing. It’s one of those things we wish we’d done sooner. Definitely recommend them to friends and family. I ❤️ clean and clear water.
Great installation done and fast looks great Easy communication all good
Very happy with the ongoing service and product. Would highly recommend.
Latest follow-ups
Brilliant service, fast and friendly technician. Highly recommend this company. Show reply
Follow-up · I had a triple under sink water filter installed 12 months ago for what I believe was a very ready price. I’ve just had the 12 month service on changing the 3 filters. Technician arrived on time and kept me informed along the way. The filter is brilliant. Works so well and the water tastes so pure.
Have used them since 2018, great service and product. We cant live without our filters now Show reply
Follow-up · I have the 5 Stage Reverse Osmosis System. They call me once a year as a reminder that the filter needs changing and every year it can be different filters that need changing. Its great that i dont have to remember. Installation was easy and the yearly service is super quick. Usually 15 to 30mins.
Water tastes better than any other filter I’ve tried and also mineralised the water at the same time Show reply
Follow-up · Water still tasting great and no issues after installation.
Find out how Clean & Clear Water compares to other Home Care Shops
Know better, choose better.
Positive reviews
I'm so glad I've came across this company, they treat me so well and been very happy with them, best water filtering company I've been with, highly recommend to all. I ❤️ clean and clear water
We have used our water filter for almost 3 years and have had it serviced every year. We love our water filter and we know it's good when visitors compliment the water quality. For us there is no turning back. It's the best investment for our family and well-being.
Great filter , I’ll be lost without it ! My kettle has stayed clean for almost 10 years , if I put tap water in it , I’ll have to throw the kettle away after 10 months ! Filter is amazing!’
Negative reviews
Made an appt to get my water filter replaced Making an appt time Technician turns up when im not home Ring them when they havnt turned up They say he came when I wasn't home. Which was before appt time Ring to make another appt Disconnected..wait ,no one rings me back! I ring again , Disconnected I ring back again So dissatisfied with the service Caused me so much stress Would not recommend this company Show details
Water filter service – Good service of water filters& service of taps.Water tastes good.
Hi Giles. We are glad to hear that you are… Read more
Filter service – I have used Clear and Clear Water for the last 3 years and my family and I are very happy with their service. A staff member Yusuf arrived today to replace the filters and as always its a great service. We are very happy with the way the filters clean our water. We will diffidently continue with this service.
Thank you Lotte for taking the time to… Read more
Recent reviews
- +3
Not the quality specified on their website – Be warned they do not install the filter quality they specify on their website brochure. I ordered their triple under sink system and downloaded their brochure which clearly states this system includes a: 1 micron sediment filter 0.4 micron carbon filter Super fine coconut carbon All inclusive price including antique tap and installation $398.… Read more
The installer arrived and drilled the hole for the tap and then proceeded to try and upsell, for an extra $95.00, a 1 micron ceramic filter, to replace the 5 micron sediment filter he was providing. I didn't want any upgrade, but I suddenly questioned what filters he was installing.
Both the sediment & carbon filters he was about to install were 5 micron (photos attached) When I questioned this and said these were not what their website brochure specified, he tried to tell me 5 micron was a finer filter that 1 or 0.4 micron.... when the opposite is true.
I rang Clean & Clear Water and said I was not proceeding as they were not installing the filter quality they specified.
The installer then spoke to his boss and was told to upgrade the sediment filter to the 1 micron ceramic filter .... at no extra cost!!
I said I was also not accepting the 5 micron carbon filter when a 0.4 micron carbon filter was specified…. After another chat with his boss and the installer offered to install a US brand 1 micron carbon filter that he had in his truck. (Photo attached). It seems they don't even stock the 0.4 micron option specified in their online brochure.
I declined as this was still not what was specified.
Also be warned, they don’t provide the leaver you need to undo the units if you decide to change the filters yourself.
At Clean & Clear Water, we take pride in… Read more (+5 replies)
Exceptional Service and Quality! 5 Stars – I recently had Clean and Clear Water Filters install a water filtration system at my house (reverse osmosis system - aka the ROLLS ROYCE of the kind), and I couldn't be happier with the experience. From start to finish, it was truly outstanding. Service (5/5): The service provided by Clean and Clear Water Filters was exceptional. Right from the… Read more · 1
initial inquiry to the final installation, their team demonstrated professionalism, expertise, and a genuine commitment to customer satisfaction. They patiently answered all my questions, provided expert advice on the best system for my needs, and made the entire process effortless.
Product Quality (5/5): The water filtration system they installed is top-notch. It has made a remarkable difference in the quality and taste of our tap water. The improvement is truly noticeable, and it's great to know that my family is now enjoying cleaner, healthier water. The product itself is of the highest quality and is backed by a warranty that provides peace of mind.
Installation (5/5): The installation team was punctual, efficient, and courteous. They worked diligently to ensure that the system was installed correctly and in a timely manner. They also took the time to explain how the system worked and provided maintenance tips. Their attention to detail was impressive.
True Value (5/5): Yes, there might be cheaper options out there, but let me be clear: the value Clean and Clear Water Filters offers is unparalleled. Their system is an investment in health and peace of mind. I would much rather pay a little more for a product and service that deliver true quality and reliability. With them, you get what you pay for and more.
Superiority (5/5): In a market where some try to cut corners and pass off subpar products as premium, Clean and Clear Water Filters' dedication to excellence shines through. Their product is GENUINE and in a league of its own, and their commitment to honesty and customer satisfaction is commendable.
If you're looking for a water filtration system that doesn't compromise on quality or integrity, Clean and Clear Water Filters is the answer.
Overall Experience (5/5): Clean and Clear Water Filters has exceeded my expectations in every way. They have not only provided my family with a superior water filtration solution but also a level of service that sets them apart from the rest. It's rare to find a company that combines top-notch product quality with such a customer-focused approach.
I highly recommend Clean and Clear Water Filters to anyone looking to improve the quality of their water. Their commitment to excellence is evident, and they have earned my trust and gratitude unlike many competitors which I have enquired with trying to sell me a cheaper, lower quality version of the system and presenting it as the same.
Thank you, Clean and Clear Water Filters, for your outstanding service and an excellent product. You have made a positive difference in our home, and we couldn't be happier!
Hi Linda. We’re sorry to hear about your… Read more