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Clean and Clear Water

Clean and Clear Water

4.7 from 726 reviews · View Statistics

Reviews

  • Product Quality
    4.8 (70)
  • Return Claim MadeYes (2) · No (62)
  • Customer Service
    4.7 (77)
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Perfect, best technician

published

He did amazing job and very quick, clean the kitchen area after changing the filter. All three filters changed, Well done Suzuki!!!

Product Quality
Customer Service

The reviewer stated that an incentive was offered for this review

Great product & Great Service

published

From the first time I rang inquiring about water filters through to them coming out and installing it, these guys have been a pleasure to do business with.

Andy came and installed our system and tap and he was friendly, professional and super fast!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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Albin

AlbinGreater Melbourne (Outer), VIC

  • Deleted

Stay away from these guys, dripping installation

published

Installation happened and then water started dripping off the junction where he took the connection, so even if I turn the lever off it is still dripping. Called multiple times multiple days and they do not have a Melbourne technician available to fix the problem. Poor post-installation service and I am a completely unhappy customer from day 1. When would it get fixed ???? I have a bowl to collect the water, and if I remove it it's going to damage the cupboard.

Product Quality
Customer Service
Incentivised ReviewNo
1 comment
Albin
Albin

They organised a plumber to come and fix the problem now after calling them for 5 days.

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Jean

JeanSydney, NSW

Perfect job, your services is amazing

published

Over all the services is very good, very satisfied. Good product quality.
Thanks to Jay the technician, you're experienced and professional.
Receptionist is very friendly. Would recommend to every family in Australian.

The reviewer stated that an incentive was offered for this review

Looking forward to using my new Clean & Clear water filter.

published

“Jay“was the service technician who fitted my new filter. He was very kind & friendly. Thank you Jay for your wonderful service!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPromotion Mail
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Jack

JackSydney, NSW

perfect job perfect service by suzuki

published

nice firendly talk on time arrive,good service 5 star all good perfect service. Highly recommended. The best technician with great knowledge.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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Suzuki did a banger job

published

Suzuki did a great job for me. He called ahead of time. He cleaned after him self and was polite.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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Gabriella

GabriellaSydney, NSW

Efficient and Good Customer Service

published

Jay was really good at answering all the questions and he had clearly explained all the filters and functions that we chose to install. He was also very efficient and had contacted us prior his arrival. Worth the money on having it saved lots of time.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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Clean and clear best company around

published

Just installed the 3 stage water filter amazing system no more buying bottles of water and jay the technician was a gentle and done a wonderful job would highly recommend to all my friends and family 5 stars

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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D'Arcy G.

D'Arcy G.Greater Melbourne (Inner), VIC

No customer service

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMelbourne metro
See all answers
2 comments
Clean and Clear Water
AdminClean and Clear Water
D'Arcy G.
D'Arcy G.
Jassi

JassiSydney, NSW

  • 3 reviews
  • Verified customer

Fast installation friendly service

published

Jay was a happy friendly technician! He installed the alkaline qauttro water filter today ,quick and easy ,with a friendly conversation !
He answered my questions about the filter ! Water taste good ! Thanks

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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1 comment
Clean and Clear Water
AdminClean and Clear Water

Hi Jassi! We are incredibly grateful that you took the time to leave us this comment. Our company values put customers satisfaction as top priority and we are committed to our customers. Thank you once again.

Milena

MilenaSydney, NSW

Fantastic techniciar!

published

Very happy with Clear Water technicisian, finally someone that give me best advice and service. Relly like the taste of water.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationClear Water
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1 comment
Clean and Clear Water
AdminClean and Clear Water

Hi Milena. We are incredibly grateful that you took the time to leave us this comment. Our company values put customers satisfaction as top priority and we are committed to our customers. Thank you once again.

The reviewer stated that an incentive was offered for this review

Linh

LinhSydney, NSW

Exceptional Service

published

What an amazing service. Jay our technician was very experienced and helpful to guide us on what suitable for our family. Very satisfied with the service and thank you Jay

Product Quality
Customer Service
Return Claim MadeYes
Store LocationNSW
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1 comment
Clean and Clear Water
AdminClean and Clear Water

Thanks for the great review Linh. Our team is thrilled you’re so happy with your filter. Jay really is a fantastic technician and we feel so lucky to have him. We’d love to continue our services for customers like you. Thanks again!

The reviewer stated that an incentive was offered for this review

Maggie g.

Maggie g.Sydney, NSW

excellent service

published

I absolutely recommend John from clean and clear water he was very efficient with his job , quick and punctual also he explained everything about my filter water .thanks John wonderful job.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationonline
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1 comment
Clean and Clear Water
AdminClean and Clear Water

Thanks for taking the time to share your prestiged opinion on Clean & Clear Maggie. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation.

Outstanding service and great bloke

published

John is impeccable when it comes to changing filters and knowledgeable, outstanding and a great sense of humour. He was in time for the schedule appointment and informative on it.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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1 comment
Clean and Clear Water
AdminClean and Clear Water

Thank you so much for your kind words Edwins. We really appreciate you taking the time out to share your experience with us and we agree that John is an amazing technician. Thanks again.

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Three way mixer install and filter system install under kitchen sink.

published

John the installer was on time and also called 30min before arrival. He was courteous calm and methodical with his install process. The install turned out to be a nightmare having to remove and install the new mixer behind the deep sink. Whilst on his back lying on the shelf fighting with the locking nut never lost his composure and remained focused and determined to complete the install successfully. And he did. He had to adjust something which had been installed incorrectly and with skill and focus completed the install cleaning after himself never swearing and keeping a bubbly and focused attitude throughout.
Johns a champion and a professional recommend him in a heartbeat.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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1 comment
Clean and Clear Water
AdminClean and Clear Water

Thanks for taking the time to share your opinion on Clean & Clear. We take pride in giving outstanding service to every customer and we're extremely happy to receive your compliments and amazing feedback. Thanks again.

Excellent filtered water tap installation

published

John installed our 4 stage water filter. He was on time and extremely friendly. The installation was professional, and he explained everything. Even explained upgrade options. Checked for leaks and did an alkaline test on completion. Highly recommend John.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
See all answers
1 comment
Clean and Clear Water
AdminClean and Clear Water

Hi Steve! We are incredibly grateful that you took the time to leave us this comment. Our company values put customers satisfaction as top priority and we are committed to our customers. Thank you once again.

Carol H.

Carol H.Sydney Surrounds, NSW

Excellent service!

published

Abdul visited me today to service my Cean and Clear Water system. He was very efficient, professional and informative. Very nice young man. I am very happy with my water filter.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBankstown NSW
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1 comment
Clean and Clear Water
AdminClean and Clear Water

Thank you so much for your kind words Carol. We really appreciate you taking the time out to share your experience with us, and we agree, Abdul is truly a gem to have on our team!

Radamel

Radamel

  • 3 reviews

Quick and prompt

published

Came in and John was quick and professional and the device was Quick and prompt. Can’t ask for more. Excellent service, highly recommended. Hope more service is just as good and professional.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
See all answers
1 comment
Clean and Clear Water
AdminClean and Clear Water

Hi Radamel! We are incredibly grateful that you took the time to leave us this comment. Our company values put customers satisfaction as top priority and we are committed to our customers. Thank you once again.

Sally Aoun M.

Sally Aoun M.Sydney, NSW

Excellent service. 5 star Quality!

published

Jay was very professional and efficient in getting the job done. Will definitely stick with Clean and Clear for our filtering system. Water always so clean and crisp after getting services done.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
See all answers
1 comment
Clean and Clear Water
AdminClean and Clear Water

Hi Sally! We highly appreciate you taking time to leave us this great review. We count ourselves lucky for customers like you and look forward to working with you again in the future!

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Questions & Answers

Pete

Peteasked

Hi, can anyone advise what the annual cost for replacement of the clean and clear water filters is?
Email reply to [email removed]
Thanks, Peter

3 answers
Kit
Kit

Hi Peter, it’s $119 plus anything else they decide needs replacing. If you don’t agree, they tell you your warranty will be void. We were told another part had to be replaced which ended up costing us $155. Maybe next year they will tell us something else needs to be replaced and it will be $200!

interested to see if there are other water filter companies out there to compare to. I’ll be looking.

Gra
Gra

Hi Peter, It is $119 for the normal yearly replacement and then every two years another part needs replacing and that brings it up to the $155. I had mine done yesterday and that was the cost. I am extremely happy with mine as the water is lovely and fresh tasting.

Tiffiny
Tiffiny

It's supposed to be $119 for 2 stages, or $155 for 3 stages (the 3rd stage only needs to be changed every 2 years), however Clean and Clear have charged me $155 for the last 3 years in a row, and even though they tell me on the phone that "the third stage was changed last year so you don't need to change it this year" the plumber who comes onsite just replaces all 3 stages anyway, and I don't find out until I get the invoice (and look in our kitchen bin to find all the old filters laying in there with our rubbish).

Carmi

Carmiasked

How much is the filter to change every year?

No answers

Get an answer from our members and Clean and Clear Water representatives

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