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Clean and Clear Water
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Always charge too much.
Company had on a number of occasions stated one price over the phone then charged a lot more on attendance. $155 for the 3 filters then $240 when they attended. Not happy. Did the same to I know pensioner as well.
Jay was amazing!!
Jay has been out a couple of times to service our water filter. He was extremely polite, helpful, kind and knowledgeable. He spent so much time trying to sort out our problem with our water filter and did not leave until it worked perfectly and until we were happy. It is so nice to see young people who are eager to please, extremely well mannered and well presented.Our water tastes great and the filter system is working perfectly. Thankyou Jay for your time and patience. This company is very lucky to have you as part of their team.
- 2 reviews
Have Been A Customer For Over 10 Years .....Great Water And Excellent Service
Upgraded our system last year. Moe just did first annual service of the new system. Explained things well. Arrived in time slot .
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Complaint
This company advertised the system in view to give with the system a free Cooler, we called them and asked for one system with the cooler. their technician came and installed the system and said that the cooler will be delivered tom you as soon as the company receives the coolers and this never happened and I think it will not happen and this shows advertising a free cooler with the system is to attract customers.
I kept on calling them several times and every time I call, they will give excuse and now they are saying that the manufacturer stop...
Bad taste
I had this company ring me saying my filter was due to be changed. While my water still tasted great, i decided to have it changed. The came out and changed all 3 filters and when they left the water tasted horrendous. I keep calling them to come back and change it. They have changed it 4 times now and it still tasted terrible. They were suppose to come back today between 9am and 12pm and it's now nearly 4pm and still no show.
I have spent a fortune on buying bottled water and no compensation was offered for that. Very dissapointed and would not recommend this company to anyone.
- 3 reviews
Excellent customer setvice
Moe phoned and gave an ETA, arrived in time and fitted new water filter. Moe was at all times highly professional, and fully explained process.
Unprofessional, unreliable
My nan has cancer and we wanted nan to be drinking pure water. I called a week before installation day and was told installation will be done on a Thurs. Received a call Thurs saying that installation is rescheduled for the next day Fri. Fri came and no show so I called and complain. The lady said someone will be out on Monday and still no show. Will never recommend this company to anyone. How can you run a business and be so unreliable. Very disgusted.
Very good.
I made the right decision in choosing clean and clear water to replace our old and broken water filter. Excellent service,very happy with it. Moe made a call before coming and was punctual.He is very polite and explained everything of what we need to know.Thanks again Moe.
Thank you for your great feedback about your tap replacement and our technician Moe. We appreciate you taking the time to share your feedback about the installation of your water filter. We take pride...
Read more in giving our best service and value customers like you. Thanks once again!
Very disappointed with service
Not happy with service. 3 attempts to have you show up at the 3 hourly slot quoted. Price quoted did not match what was charged. This was after checking my existing file and quoting on what was required. Overcharged and unhappy
We apologise that our service did not satisfy your expectations Jackie. We set a high standard for ourselves and are truly sorry to hear that standard was not met. Your saitisfaction is our number one...
Read more priority! Please call us on 1300 733 853 or 02 9707 1663 as we have not been able to locate your file with us.
When I rang on Friday they weren't going to help just said that's it
Look at your emails and you'll see several emails querying this so you can find my file. Surname may be different. I'm in Ourimbah
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Love my new water filter!
Excellent service and excellent product. The installer, Jay was punctual, courteous and went out of his way to make sure we were happy with everything. I can highly recommend this company to anyone looking for a quality water filter at a reasonable price.
We are incredibly grateful that you took the time to leave us this comment Almasa. Our company values put customers satisfaction as top priority and we are happy that Jay's services met your standards. Thank you once again.
Don’t waste your time
They are unable to even schedule an appointment and even after multiple attempts did not show up. Unreliable and incomplete.
We apologise that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. Your ...
Read morehappiness is our number one priority! Please call us on 1300 733 853 and will endeavour to resolve your matter. Thank you!
- Verified
Highly recommend
We are very happy with our stage 4 filter, 3 way mixer faucet, and the installation provided by Jay was professional and tidy. Thank you for our clean drinking water!
Thank you for your amazing feedback about you install and our technician Jay. We appreciate you taking the time to share your feedback about the installation of your water filter. We take pride in giv...
Read moreing our best service and value customers like you. Thanks once again!
Quick and efficient
John arrived on time and was quick and efficient. No price increase for a number of years. Reasonable price too.
Thank you for your amazing feedback Michael. We appreciate you taking the time to share your feedback about the maintenance of your water filter and look forward to having you with us in the years ahead.
Great Service
Jay was professional and efficient! He made some great recommendations which myself and my partner are really pleased with!
The overall system itself is meeting our needs perfectly.
Would highly recommend clean and clear water.
We are incredibly grateful that you took the time to leave us this comment Jana. Our company values put customers satisfaction as top priority and we are happy that Jay's services met your standards. Thank you once again.
Good
Good service. The technician jay convinced me to go for stage 4 with a different ceramic filter that filters 99 percent more than the regular filter costing me approx 100 dollars more than stage 3 offer. I am happy with the water, its wonderful to drink.
The free cooler provided has a weird taste or smell coming although I had washed the cooler prior to use. Not sure how to fix it.
We are grateful that you took the time to leave us this comment Mariam. We are glad that you are satisfied with your filtration system. Our company values put customers satisfaction as top priority so...
Read more please contact us in regards to your cooler on 1300 733 853. Thank you once again.Find out how Clean and Clear Water compares to other Home Care Shops
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Questions & Answers
Hi, Does Clean and Clear do installations in Melbourne?
Thanks
Hi, can anyone advise what the annual cost for replacement of the clean and clear water filters is?
Email reply to [email removed]
Thanks, Peter
Hi Peter, it’s $119 plus anything else they decide needs replacing. If you don’t agree, they tell you your warranty will be void. We were told another part had to be replaced which ended up costing us $155. Maybe next year they will tell us something else needs to be replaced and it will be $200!
interested to see if there are other water filter companies out there to compare to. I’ll be looking.
Hi Peter, It is $119 for the normal yearly replacement and then every two years another part needs replacing and that brings it up to the $155. I had mine done yesterday and that was the cost. I am extremely happy with mine as the water is lovely and fresh tasting.
It's supposed to be $119 for 2 stages, or $155 for 3 stages (the 3rd stage only needs to be changed every 2 years), however Clean and Clear have charged me $155 for the last 3 years in a row, and even though they tell me on the phone that "the third stage was changed last year so you don't need to change it this year" the plumber who comes onsite just replaces all 3 stages anyway, and I don't find out until I get the invoice (and look in our kitchen bin to find all the old filters laying in there with our rubbish).
How much is the filter to change every year?
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Hi Chantelle. It was great speaking to you yesterday and we are glad you were happy with what we had to offer for any inconveniences that may have occurred. We have since tried contacting you numerous...
Read more times to organise a the suitable time and date but unfortunately couldn't get through. Please call us back on 1300 733 853 or 02 9707 1663. We look forward to hearing from you.