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We drove an hour to a retail outlet in Cabramatta to purchase Dulux Roof Paint. As I was halfway through painting, I sent my wife.
She called me from the shop saying that the lady wanted to clarify the type of paint, so I sent her a label on my paint that I was using.
She very quickly, gave the two 15l drums to my wife and didn't even bother to assist her carrying it to her car!.
More importantly, when we opened the paint, much to our disappointment, only one of the two drums had been mixed with the correct paint and both had labels stating they were coloured.
As a result, we had to extend and pay for another days hire of the spray machine and drive another hour back the next day to get the paint mixed properly.
- Physical store
Exceptional service at Canning Vale WA
I’m a retired lady who just achieved her first paint project. The team Tiffany, Dana and Tara were encouraging, professional, and so helpful. I purchased $800 and delighted with the outcome. Thank you so much ladies.
Staff with no knowledge
I went in with $700 to buy paint and walked with $700.
The Lady who served me, did not have any knowledge and couldn’t sell me a brush or a sample pot, or undercoat. Everything I asked, she replied. “I don’t know.” . She seemed irritated by my asking questions. My Autistic son wanted purple and she told him that purple wasn’t allowed on bedroom walls. I said, Id like to talk to someone who has knowledge please? She said , there will be someone here tomorrow.
Often Good, Sometimes Bad
Most the staff are brilliant but the sexist ones go out of their way to ignore you; these ones are not helpful at all. Its a bit of a lucky/unlucky dip and it makes me think twice about this store.
Friendly staff that have good knowledge about all the products
Great product range and reasonably priced. Friendly staff that treat customers with respect and have good knowledge about the products they offer in store. Will be happy to go back.
I often go into Inspirations paint Tuggeranong, in Canberra. The staff are excellent and extremely knowledgeable and helpful. I highly recommend.
Abused and told to F........ off from Capalaba Store Qld
I wanted the store to match previous price i paid at the Inspiration Paint store, Gympie Rd Brisbane. Because I had no receipt of previous purchase she the (manager) would not sell me the paint.After some comments with her (manager), she started yelling at me gave me the finger (bird) and disappeared into her office.Then came her male shop attendant who told me to F.....off.
The paint I had ordered the previous day, (same store) because it was not in stock.
I was told it would be in tomorrow (today)
Ultra Deep Masonry Matt. It had to tint...
Non existent service at Cremorne
I really don't know why some people are in business.
We made a special trip today to the Cremorne store. Basically we have a large project on a multi storey building and needed to paint timbers to match the wall colour.
A young guy greeted us and asked how he could help. I told him that I needed some assistance to match Regency White - a specified Dulux paint colour.
''All colours will match that colour"
''Really'', I said, ''even black? You are joking aren't you''?
He said ''all colours will match all other colours - it just depends on what you want''. ...I was a bit gob smacked by this inanity - these people are also supposed to be colour consultants. An older person, I assume the store manager'' piped up from behind the counter and said ''White will be OK'' Great. What variation of white? There may be 50 .Totally unhelpful and uninterested. The young guy then said ''we are closing now'' and walked off. We wasted 45 minutes of our time and they missed out on selling aroundy $640.00 worth of paint which we bought from Bunnings who could not have been more helpful.
Visited inspirations paint to purchase two cans of paint for $280.00, While i was in there i told them about a roller frame i purchased previously and explained that the thread was faulty on the roller and it will not tighten and asked for a replacement, the attendant told me no! and went on to say that it was the luck of the draw and had a chuckle to himself whilst telling me this!! I contacted inspiration paints head office and the representative said she would send me a $20.00 voucher to use at the store, the next day the same rep phon...
Matching a colour.
I went to Inspirations at Loganlea to match a colour and they told me to cut off a small piece of the paint and bring it back to match. They used their machine but did not show me the paint in the tin. The chap in charge showed me the sample I had brought in and told me the corner had been painted with the new colour, I realised later I had not seen him do this. Trying the paint at home the colour was too dark so I returned to Inspirations. They told me they could not make paint lighter and the chap in charge told me the same thing, so I had ...to leave. I have been to other paint shops and large hardware stores and they have done their best to correct shades, one shop even replaced 4 litres of paint for free. I went to Inspirations because it was closer but I can get better results else where.
Great service and advice
I have just returned from visiting Inspirations Paint Shop at Old Northern Road, Dural and am truly impressed. I do not have any expertise at all re painting so went there hoping to find out how to go about my project. I was lucky enough to speak with Joseph, who explained in great detail just how to go about doing the paint job I was embarking upon. I came away much more confident and really looking forward to starting the job. There is also a Nespresso coffee machine which customers can use whilst waiting for their paint to be mixed. The most...important thing for me was to have someone really take the time to discuss just what I wanted to do and advise me accordingly. Well done to Inspirations Paint – I will definitely be returning - probably for more advice on my next project.
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