989 reviews
Highly recommend the guys form JR Gas & Water. On time, their workmanship was top was top class and we are extremely happy with the heat pump installation. Use these guys, you want be disappointed. Show reply
Great service. Easy to book, easy to talk to someone for advice / assistance. Good price and the lads arrived when the schedule said they would. They installed a Rheem Stellar 250L electric. I would be keen to use them for general plumbing going forward if they have this service available. Show reply
The JR Gas & Water crew were fabulous. They got the job done even though they were delayed by a previous job and had to battle terrible traffic on a State of Origin night. We received outstanding communication from Josh and Charlie who had a "nothing's-too-hard" attitude and worked late into the evening to finish the job. The whole process from… Read more
booking to completion was made easy - site was left tidy and paperwork was provided without having to ask. We couldn't be happier.
Reviews with attachments
The guys who installed the 270 L istore were professional and thorough ensuring things were done at best quality. Thank you for your efforts! Happy with it Show reply
Professional and efficient service! JR Gas & Water replaced our old solar unit with a Rinnai Hotflo 315L and timer. A huge thanks to the plumbing team—Joshua, Joe, and Charlie—and electrician Mark for the seamless installation. Everyone was tidy and respectful. Highly recommend this team Show reply
A great company to deal with who also went out of their way to make it a seamless installation , and a perfect product delivery aswell .everything was exactly as stated and is performing perfectly,I will be recommending this excellent service to all thanks again for everything!! AAA+++ Show reply
Great experience! Very professional. Everything done smoothly and as agreed. Definitely recommended. Show reply
Easy to book! Guys turned up the next arvo replaced our old clunky rain water pump. Did a great job. Left the site tidy. Pump works like a dream with zero noise! Took away our old pump and the old cover we no longer required. Will buy a nice new one! Haven’t even paid for the job yet. I asked the guys how am I paying & they said an invoice will… Read more · 1
come. Top job, nice guys job was great! They have a referral system and if you do reviews you get $$ my neighbour referred me to them.
Add an I store heat exchange hot water system installed by the Charlie and Kris. Excellent Service. Turned up on time and did Great work Show reply
A very professional removal of old electric hot water system and installation of new heat pump hot water system. Arrived on time and cleaned up after. Show reply
This is my 4 th Vulcan HWS to replace my old ones from different homes and by far not only an excellent product, the install and workmanship is second to none making my whole experience with JR Gas and Plumbing better than your average Joe ! The total price for Gold install was reasonable as well with all the works outlined clearly. Thx Kris and Rawhan, great work !!! Show reply
I recently had a Rinnai B20 gas hot water unit installed as replacement and I’m extremely pleased with both the product and the installation process. From start to finish, the experience was smooth and efficient. I’m very happy with the pricing provided by JR Gas and Water. The B20 unit itself performs exceptionally well, it provides consistent… Read more · 1
hot water on demand, and the water temperature is reliable with no fluctuations. It's also compact and neatly installed, saving space without compromising performance. The installation was handled professionally. Big shout out to Kris and Jaden. The team arrived on time, worked cleanly, and completed the job efficiently. They took the time to explain how the system works and ensured everything was tested and functioning before they left. The workmanship is excellent, and the attention to detail shows. Overall, I’m very happy with the Rinnai B20 and the quality of service provided. I would highly recommend this unit to anyone looking to upgrade their hot water system, it's a great investment in comfort and efficient.
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My Hot Water Died and I Nearly Lost the Will to Live... Then JR Gas & Hot Water Saved My Marriage (and My Sense of Smell) My old instant gas hot water system chose the dead of winter to give up the ghost. For the first time in history, my wife was furious that there was no gas in the house—usually, she's complaining I have too much of it. My… Read more · 1
weekend was ruined, my life's purpose was in question, and I was staring into the cold, bleak abyss of a winter without hot showers.
I am not a brave man. I tried a cold shower exactly once. I stuck one arm under the water and my soul immediately tried to leave my body. I gasped for air like I was floating on a piece of rubble after the Titanic went down. After that traumatic experience, I decided personal hygiene was overrated and resigned myself to smelling like old socks.
In a desperate, smelly haze, I found JR Gas & Hot Water online. My tradie-traumatised eyes couldn't believe what I was seeing: prices listed right there on the website. No "Call us for a dodgy quote" nonsense, just pure, beautiful transparency. Frankly, I was skeptical, but the thought of another cold shower (or another complaint from my wife) spurred me to take the plunge.
The very next day, two knights in shining armour, Charlie and Joshua, arrived lugging the giant iStore 270L barrel that was destined to save my bacon. They were respectful, patient, and didn't even laugh at my ignorant questions like, "Can't we just put it on the other side of the house, 50m away from the pipes?". They calmly explained the costs and downsides, saving me from myself. When they encountered the old gas heater cover in the wall, instead of leaving an ugly hole, Charlie had the genius idea to drill holes through it to run the pipes, making it look neat and tidy. It worked a treat!
Just when I thought it couldn't get better, the electrician Mark and his apprentice Mike turned up. They were absolute professionals, neatly cabling around my crooked, ghetto-installed awning without a single complaint and leaving my switchboard perfectly labelled.
I witnessed a miracle that day. Four tradesmen in a row who were punctual, professional, friendly, and did an immaculate job. JR Gas and Hot Water has cracked the code: they sell great systems at fair, transparent prices, and they've somehow managed to collect a team of tradies who are rarer than hen's teeth. If you're on the fence, just jump. You won't regret it. Highly, highly recommended!
Highly recommended! JR Gas and Water is a matter-of-fact company, therefore trustworthy. Chris Chand and his workmate installed an OS water filter for me. Their service was remarkable: well-mannered, friendly and thorough. I will absolutely use this company again. Show reply
Best experience ever, with JR Gas and Water. Our 18 yr old Gas hot water system decided to leak internally. After researching and receiving several quotes on same Rinnai system installed, we saved over $1100. other quotes ranged from $3327-$2828 after discounts. Communication with JR Gas and Water 5 star. From quote to install less than 24hours.… Read more · 1
Josh our installer was quick, polite and explained everything. Josh is an absolute asset to your company.
Latest follow-ups
JR Gas and Water as a company caught my eye based on great reviews. I’m usually a bit skeptical if all I can see are 5 star reviews but I took a chance and was not disappointed. Easy to communicate to sort out what I needed for my home. I got a new… Read more · 1
hot water system installed by Jo and Kris and they also sorted some plumbing issues in my new home. Installation was booked quickly and completed without fuss. Highly recommend this company.
Follow-up · Installation occurred within 5 days of initial quote. Cost was comparative. I did find the quoting system a little confusing at times. The plumbing I had sorted related to hooking up the town water to the main house and creating a diversion from tank water if the power went out. Since installation I have contacted the company as I was concerned… Read more
Seamless and Professional – Fantastic experience with JR Gas & Water who yesterday installed our NEW Heat Pump HWS by iStore. Ontime arrival by Brandon and Mick who worked through the de-commissioning of the old GAS HWS and onto the installation of our flash new iStore HWS.… Read more · 1
From start to finish throughout the process of quoting, arranging the most suitable day and the activities of the installation was all seamless. We have no hesitation in recommending JR Gas & Water; very professional and great to deal with.
Follow-up · The decommissioning of the old Gas system and the installation and commissioning of the new iStore Hrat Pump HWS took just a morning, the pump comes on at 0800 each day and runs for about an hour, uses so little power it barely registers, we have HOT water when we need it for the next 24 hours. The installer explains how it works and they leave an owners Manual to study and refer to as required.
The boys turned up within 3 days after taking the offer of up to 30 days. The guys did the job of replacing my gas hot water system quickly and the quality of workmanship was at a great standard. Job well done and I am more than happy with JR Gas & Water Show reply
Follow-up · I had a Bosch system, 15-18yo, still worked but not the best temp control. They left no mess at all and also disposed of the old system. The offer was better than most with other small benefits thrown in. Their work was randomly inspected by council with no problem. They are not the cheapest, but far from the dearest and well worth your money. Old and new system photos below.
In-depth reviews
This might be one of the few reviews where the old system wasn't broken. Our gas hot water system was only about three years old and worked perfectly fine. The problem wasn't the system—it was the gas bottles. Anyone who relies on gas cylinders knows the feeling. You're halfway through a nice hot shower, mentally solving the world's problems,… Read more · 1
and suddenly the water turns arctic. Next thing you're standing there questioning all your life choices while trying to remember whether there's a spare bottle outside.
After one too many "surprise cold shower" moments, and with plans to upgrade the house with solar and battery storage, I decided it was time to look seriously at heat pumps.
I did a lot of research myself before making a decision. There are plenty of opinions online, plenty of sales pitches, and no shortage of conflicting information. After comparing options, I settled on the iStore 270 as the best fit for what we wanted to achieve.
The next step was finding the right installer.
After comparing providers, I chose JR Gas & Water. Jarred was great to deal with throughout the process—quick to respond, easy to communicate with, and happy to answer questions without any pressure or sales tactics.
The installation itself was smooth and professional. Everything was organised efficiently, the workmanship was excellent, and the whole experience was refreshingly straightforward.
What I like most is that this upgrade fits into our longer-term plan for the house. Between the solar, battery upgrade and now the heat pump, we're moving away from gas and making better use of the energy we're generating ourselves.
The best part? No more checking gas bottle levels. No more wondering if there's enough left for another week. And hopefully no more unexpected Antarctic shower experiences.
A big thank you to Jarred and the JR Gas & Water team. If you're considering a heat pump and are doing your own research, I'd definitely recommend both the iStore 270 and JR Gas & Water as the installer. After a lot of comparing and reading, I'm very happy with where I ended up.
If I could give them 10 stars I would, every aspect of their communication and installation was friendly but professional, and was not just good but exceptionally great at the absolute best price. I went through the website "Installed Today" read the Terms & Conditions and left a question about the location of the Hot water system in the laundry,… Read more · 1
well, Jarrod from JR Gas and Water phoned me in a very short time and answered my question and felt very reassured, so after the call I got straight online and booked and paid for the Dux 315lt hot water system, a valve kit to suit and installation. Shortly thereafter I got a receipt email, and one from JR to set an install appointment time the next day. The next morning at 8am the delivery guy came with the hot water system and valve kit, JR came at around midday at the appointed time phoning me in advance to tell me they were on their way. Joshua [J C] and Charlie [C S] were friendly and professional and although being young men, the job they did was outstanding, I could not be happier with the workmanship and the outstanding service and communication I got from beginning to end. Additionally I save hundreds of dollars for the H/W System, valve kit and installation. Yes, I shopped around, after getting the best online price for the Dux 315 lt. System, I phoned the store that advertises they will beat it by 10%, after hours of being on "hold" and talking to untrained staff, I finally got someone who could do the deal, the best they could do was MATCH the price of just buying the Hot Water System and not include delivery, what a frustrating waste of time that was. I know good quality and service when I see it, until I retired I spent years as a professional handyman working in the Brisbane CBD.
We had the Rinnai 250L 3.6kw Steel Hot Water System installed. It has made the hot water in our old house 100% better as our last system was long overdue for an upgrade. The services provided by JR Gas & Water was honestly a stand out amongst our experience with previous trades. If you want a Company that does everything for you without hassle-… Read more · 1
including working out what type of new system you may need - this is the Company for you. I had an ancient hot water system in need of replacement and had no idea where to even start. I sent through photos to the team and filled out the online forms and within a day I received a response. The plumbers and electrician showed up when they said they would (which in my experience is rare for tradies), carried out the work and gave me a run down at the end to make sure I understand everything. The electrical work was less than anticipated and they even reduced the fee without my asking. I can now understand why they have the reviews that they do - it really is a streamline service that produces good work.
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Positive reviews
Joe and his colleague from JR Gas & Water were fantastic from start to finish. They turned up right on time, were friendly, easy to deal with, and clearly knew what they were doing. The installation of my Rinnai Infinity 32 was smooth and hassle-free. From clicking on the website, I got a quote promptly without anyone needing to come out. It was… Read more · 1
such an easy process. It’s always a relief dealing with tradies who are both professional and genuinely helpful.
Best of all… I can finally have a hot shower again — which my household (and probably my neighbours) are very grateful for.
Highly recommend JR Gas & Water. Great service, great people and no more cold showers.
I had a great experience with JR Gas & Water. Jarred came out to service my LPG gas hot water system and was very professional, friendly and thorough. He completed a full service, checked the system properly, identified that the gas pressure was too low, and adjusted it to improve the performance of the unit. He also explained everything clearly,… Read more · 1
which gave me confidence that the issue was properly dealt with.
Very happy with the service and would highly recommend JR Gas & Water to anyone needing gas hot water system servicing or repairs.
We recently had the Stiebel heat pump installed at our place. From the initial ordering and scheduling through to the install, it was all seamless and efficient. Show reply
Negative reviews
It is not worthy the trouble – This guy Jerred is greedy for money and will rip you off at the first opportunity. I felt misled by the quotes he sent me. I requested to have my heater relocated and replaced with a new one, but he didn’t respond to my request properly. Instead, he sent Gold and Platinum options, expecting me to know that one of them didn’t include the relocation… Read more
service, even though I never asked for a quote without it. The communication was very poor, and in the end, only part of the job was done. To complete the “proper” job, he said I’d have to pay a $400 cancellation fee and the new quote, even though the team was already at my place to do the service. My husband even offered to help with part of the job, but the money-hungry Jerred insisted on charging an extra $400 plus the full amount of the new quote.
At least the workers who came were good. I feel sorry for them, having to work under such management. Don’t believe the response they’ll put below. Truat the negative reviews! They offer a voucher so customers can give them good reviews.
Excessive installation costs – Price of Vulcan Hot Water System $949 was good but don't get them to install as it nearly cost me $1000 extra. Did a comparison online plumbers and much cheaper Will never use again or recommend.
Kevin, You paid less than advertised online for… Read more
Inspect and service – Do not recommend this company. Several correspondences, ridiculous invoice for a 10 min look to see what the issue was without any service or fix. Not going to use them again.
Thank you for your feedback, Craig Pearman. The… Read more
Recent reviews
This company is simply fantastic! Jarred, Josh and the team, End to End were great to deal with. Mike the Sparky was fabulious also. The Process, the Quote. I went with these guys, because of reviews just like the one I am now writing. Show reply
Great work as usual from JR gas and water have been using them from the beginning, when l ring for help Jarred always assists me and on several occasions with his advice l have fixed the problem myself. All the hard stuff l book them in and they are here a.s.a.p. Great company Show reply
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Hi Liz Alves, thanks for the review and the… Read more