976 reviews
Great communication and easy to deal with. Pricing was clear upfront on their website, turned up when they said they would, and got the job done without any fuss. Would happily use again.
Reviews with attachments
Professional and efficient service! JR Gas & Water replaced our old solar unit with a Rinnai Hotflo 315L and timer. A huge thanks to the plumbing team—Joshua, Joe, and Charlie—and electrician Mark for the seamless installation. Everyone was tidy and respectful. Highly recommend this team Show reply
A great company to deal with who also went out of their way to make it a seamless installation , and a perfect product delivery aswell .everything was exactly as stated and is performing perfectly,I will be recommending this excellent service to all thanks again for everything!! AAA+++ Show reply
Great experience! Very professional. Everything done smoothly and as agreed. Definitely recommended. Show reply
Easy to book! Guys turned up the next arvo replaced our old clunky rain water pump. Did a great job. Left the site tidy. Pump works like a dream with zero noise! Took away our old pump and the old cover we no longer required. Will buy a nice new one! Haven’t even paid for the job yet. I asked the guys how am I paying & they said an invoice will… Read more · 1
come. Top job, nice guys job was great! They have a referral system and if you do reviews you get $$ my neighbour referred me to them.
Add an I store heat exchange hot water system installed by the Charlie and Kris. Excellent Service. Turned up on time and did Great work Show reply
A very professional removal of old electric hot water system and installation of new heat pump hot water system. Arrived on time and cleaned up after. Show reply
This is my 4 th Vulcan HWS to replace my old ones from different homes and by far not only an excellent product, the install and workmanship is second to none making my whole experience with JR Gas and Plumbing better than your average Joe ! The total price for Gold install was reasonable as well with all the works outlined clearly. Thx Kris and Rawhan, great work !!! Show reply
I recently had a Rinnai B20 gas hot water unit installed as replacement and I’m extremely pleased with both the product and the installation process. From start to finish, the experience was smooth and efficient. I’m very happy with the pricing provided by JR Gas and Water. The B20 unit itself performs exceptionally well, it provides consistent… Read more · 1
hot water on demand, and the water temperature is reliable with no fluctuations. It's also compact and neatly installed, saving space without compromising performance. The installation was handled professionally. Big shout out to Kris and Jaden. The team arrived on time, worked cleanly, and completed the job efficiently. They took the time to explain how the system works and ensured everything was tested and functioning before they left. The workmanship is excellent, and the attention to detail shows. Overall, I’m very happy with the Rinnai B20 and the quality of service provided. I would highly recommend this unit to anyone looking to upgrade their hot water system, it's a great investment in comfort and efficient.
My Hot Water Died and I Nearly Lost the Will to Live... Then JR Gas & Hot Water Saved My Marriage (and My Sense of Smell) My old instant gas hot water system chose the dead of winter to give up the ghost. For the first time in history, my wife was furious that there was no gas in the house—usually, she's complaining I have too much of it. My… Read more · 1
weekend was ruined, my life's purpose was in question, and I was staring into the cold, bleak abyss of a winter without hot showers.
I am not a brave man. I tried a cold shower exactly once. I stuck one arm under the water and my soul immediately tried to leave my body. I gasped for air like I was floating on a piece of rubble after the Titanic went down. After that traumatic experience, I decided personal hygiene was overrated and resigned myself to smelling like old socks.
In a desperate, smelly haze, I found JR Gas & Hot Water online. My tradie-traumatised eyes couldn't believe what I was seeing: prices listed right there on the website. No "Call us for a dodgy quote" nonsense, just pure, beautiful transparency. Frankly, I was skeptical, but the thought of another cold shower (or another complaint from my wife) spurred me to take the plunge.
The very next day, two knights in shining armour, Charlie and Joshua, arrived lugging the giant iStore 270L barrel that was destined to save my bacon. They were respectful, patient, and didn't even laugh at my ignorant questions like, "Can't we just put it on the other side of the house, 50m away from the pipes?". They calmly explained the costs and downsides, saving me from myself. When they encountered the old gas heater cover in the wall, instead of leaving an ugly hole, Charlie had the genius idea to drill holes through it to run the pipes, making it look neat and tidy. It worked a treat!
Just when I thought it couldn't get better, the electrician Mark and his apprentice Mike turned up. They were absolute professionals, neatly cabling around my crooked, ghetto-installed awning without a single complaint and leaving my switchboard perfectly labelled.
I witnessed a miracle that day. Four tradesmen in a row who were punctual, professional, friendly, and did an immaculate job. JR Gas and Hot Water has cracked the code: they sell great systems at fair, transparent prices, and they've somehow managed to collect a team of tradies who are rarer than hen's teeth. If you're on the fence, just jump. You won't regret it. Highly, highly recommended!
Highly recommended! JR Gas and Water is a matter-of-fact company, therefore trustworthy. Chris Chand and his workmate installed an OS water filter for me. Their service was remarkable: well-mannered, friendly and thorough. I will absolutely use this company again. Show reply
Best experience ever, with JR Gas and Water. Our 18 yr old Gas hot water system decided to leak internally. After researching and receiving several quotes on same Rinnai system installed, we saved over $1100. other quotes ranged from $3327-$2828 after discounts. Communication with JR Gas and Water 5 star. From quote to install less than 24hours.… Read more · 1
Josh our installer was quick, polite and explained everything. Josh is an absolute asset to your company.
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I just wanted to share my positive experience with JR Gas and Water. Recently, our hot water system failed over the weekend, and I reached out to them for a quote. I was pleasantly surprised when I received a detailed quote just on Sunday. They were incredibly responsive and arranged the installation of a heat pump hot water system (iStore 180L)… Read more · 1
in just two days. Their quick communication made the process seamless.
Additionally, I found their pricing to be very reasonable compared to other quotes I received. The installation was carried out by Isaiah and Joshua, who were not only professional but also very clean and tidy in their work.
Overall, I am very happy with the service and will 100% recommend JR Gas and Water for plumbing needs. Their fast response and convenient communication really stand out.
If I could give them 10 stars I would, every aspect of their communication and installation was friendly but professional, and was not just good but exceptionally great at the absolute best price. I went through the website "Installed Today" read the Terms & Conditions and left a question about the location of the Hot water system in the laundry,… Read more · 1
well, Jarrod from JR Gas and Water phoned me in a very short time and answered my question and felt very reassured, so after the call I got straight online and booked and paid for the Dux 315lt hot water system, a valve kit to suit and installation. Shortly thereafter I got a receipt email, and one from JR to set an install appointment time the next day. The next morning at 8am the delivery guy came with the hot water system and valve kit, JR came at around midday at the appointed time phoning me in advance to tell me they were on their way. Joshua [J C] and Charlie [C S] were friendly and professional and although being young men, the job they did was outstanding, I could not be happier with the workmanship and the outstanding service and communication I got from beginning to end. Additionally I save hundreds of dollars for the H/W System, valve kit and installation. Yes, I shopped around, after getting the best online price for the Dux 315 lt. System, I phoned the store that advertises they will beat it by 10%, after hours of being on "hold" and talking to untrained staff, I finally got someone who could do the deal, the best they could do was MATCH the price of just buying the Hot Water System and not include delivery, what a frustrating waste of time that was. I know good quality and service when I see it, until I retired I spent years as a professional handyman working in the Brisbane CBD.
Latest follow-ups
Seamless and Professional – Fantastic experience with JR Gas & Water who yesterday installed our NEW Heat Pump HWS by iStore. Ontime arrival by Brandon and Mick who worked through the de-commissioning of the old GAS HWS and onto the installation of our flash new iStore HWS.… Read more · 1
From start to finish throughout the process of quoting, arranging the most suitable day and the activities of the installation was all seamless. We have no hesitation in recommending JR Gas & Water; very professional and great to deal with.
Follow-up · The decommissioning of the old Gas system and the installation and commissioning of the new iStore Hrat Pump HWS took just a morning, the pump comes on at 0800 each day and runs for about an hour, uses so little power it barely registers, we have HOT water when we need it for the next 24 hours. The installer explains how it works and they leave an owners Manual to study and refer to as required.
The boys turned up within 3 days after taking the offer of up to 30 days. The guys did the job of replacing my gas hot water system quickly and the quality of workmanship was at a great standard. Job well done and I am more than happy with JR Gas & Water Show reply
Follow-up · I had a Bosch system, 15-18yo, still worked but not the best temp control. They left no mess at all and also disposed of the old system. The offer was better than most with other small benefits thrown in. Their work was randomly inspected by council with no problem. They are not the cheapest, but far from the dearest and well worth your money. Old and new system photos below.
Arrived on time, bright and early, got started straight away, had vibing tunes pumping (Charlie, Joshua and Sean were deadset legends), gladly re-seated a large paver when it got wet (it sank a bit due to my dodgy DIY landscaping) and had a new heat… Read more · 1
pump all installed including new electrical connections all by mid-morning. We had hot water that night. Couldn't be happier.
Follow-up · There is always hot water now. App is very good at showing you exactly what's going on, how hot, how much energy is being used, etc. We should have put the fan thingy facing our outdoor area because it blows out cold air and might help cool that area down at times. As for the landscaping, it still sucks but it's DYI so I shouldn't complain...
Positive reviews
Just had our broken hotwater system replaced with a Rinnai B20 ordered through the Installed Today website, and installed by JR Gas And Water in Brisbane. The ordering process was quick and easy, and the plumber RUAN arrived the next day and did an absolutely fantastic job. He was polite and friendly, and the workmanship was excellent. Would… Read more · 1
definitely recommend this team to anyone wanting prompt hassle-free service, and high quality installation!
I recently urgently needed a heat pump installed and contacted JR, gas and water. They were fantastic at meeting my niece and getting the installation done in the same day. Fantastic workmanship when they installed the heat pump. Show reply
I couldn’t be happier with the work done by JR Gas & Water. They made the whole process of installing my heat pump hot water heater so easy. Great communication, fair pricing, and excellent workmanship Show reply
Negative reviews
It is not worthy the trouble – This guy Jerred is greedy for money and will rip you off at the first opportunity. I felt misled by the quotes he sent me. I requested to have my heater relocated and replaced with a new one, but he didn’t respond to my request properly. Instead, he sent Gold and Platinum options, expecting me to know that one of them didn’t include the relocation… Read more
service, even though I never asked for a quote without it. The communication was very poor, and in the end, only part of the job was done. To complete the “proper” job, he said I’d have to pay a $400 cancellation fee and the new quote, even though the team was already at my place to do the service. My husband even offered to help with part of the job, but the money-hungry Jerred insisted on charging an extra $400 plus the full amount of the new quote.
At least the workers who came were good. I feel sorry for them, having to work under such management. Don’t believe the response they’ll put below. Truat the negative reviews! They offer a voucher so customers can give them good reviews.
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Excessive installation costs – Price of Vulcan Hot Water System $949 was good but don't get them to install as it nearly cost me $1000 extra. Did a comparison online plumbers and much cheaper Will never use again or recommend.
Kevin, You paid less than advertised online for… Read more
Inspect and service – Do not recommend this company. Several correspondences, ridiculous invoice for a 10 min look to see what the issue was without any service or fix. Not going to use them again.
Thank you for your feedback, Craig Pearman. The… Read more
Recent reviews
I recently had JR Gas & Water install a Reclaim V2 315L heat pump hot water system at our place, and the experience was fantastic from start to finish. They handled the entire process seamlessly, including the tricky job of removing and disposing of our old roof-mounted solar hot water system. The team was highly professional, communicated clearly… Read more
about everything required beforehand, and respected our property while getting the job done efficiently. If you're looking for a knowledgeable and reliable crew for a hot water system upgrade, I highly recommend them. Five stars!
Extraordinary service, highly professional. Excellent communication and best best price, honestly. Highly recommended and we have already recommended them to our friend :) Show reply
I had the iStore 270L heat pump installed last week to replace an older Quantum unit which had gone past the end of its usable life. The unit was installed by JR Gas and Water in Brisbane. The unit is a fair bit quieter than the old system and the installation was completed fairly quickly. I can't manage to connect the system to the wifi and am… Read more · 1
constantly stuck on a loading screen before I can enter the wifi password through the app, but otherwise the system looks fairly easy to use.
I found the website fairly easy to use in terms of choosing between the different units, but the options in terms of installation could have been a bit clearer. I had a bit of back and forth with Jarred over email which helped to resolve the queries regarding the type of installation required.
The installers did a good job and did not take too long. I had my own electrician finish off the connection, but JR do offer that service if you don't have that option.
Top-notch service! Huge thanks to the two gents from JR Gas and Water for the speedy delivery and awesome job installing my new twin boiler stainless steel hot water system. Not only was the workmanship professional, but they also offered the cheapest price for installation in Brisbane. It’s rare to find such high-quality work at such a competitive rate. Highly recommend them for anyone looking for a great deal and even better service. Show reply
Dealing with JR Gas & Water couldn't have been easier - from the quotation process to organising installation to the installation itself. The quotation price was competitive & fast and the installation itself couldn't have gone smoother. Josh & Ruan were on time, installed our heat pump with no hassles and left the area clean. Highly recommended & will be a repeat customer when the time comes. Show reply
We recently had an Enviroheat 250L heat pump system installed and have been very happy with it so far. The installation went smoothly, everything was clearly explained, and the system has been working well since day one. JR Gas & Water were our chosen installer, and the service was professional, punctual, and hassle free. Overall, a very positive experience and a great installation outcome. Show reply
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Hi Liz Alves, thanks for the review and the… Read more