Concord CDK4242P-A Questions & Answers

This problem is not good as folllows. The Blue light indicates that recording is trying to take place.. If there is a clicking sound as well, that indicates that the hard drive mechanism is trying to locate the start or end of the recorded data tracks. Is your system very old? is it out of warranty from CONCORD.

Has the unit been dropped or sufferred a hard blow to maybe physically damage the internal Hard drive mechanism?? If its a really old unit it may simply be worn out. Maybe CONCORD are now using an elecronic Hard Drive where there is no moving parts involved, The new models are called SSD, Solid state Drive. You need a new Hard Drive by the sound of things. So you have a bit of research to do to cheeck your warranty and or get specialised computer help from a local Computer GuRu to help to test your HDD or replace with a relacement SSD.. Thank you for your good description of the symptoms being experienced. Keep us informed please so we can all learn from your experience.

Thankyou for your help looks like im up for a new box. Time to upgrade.

To answer correctly I neeed to know the folowing please:- 1/ How many cameras have you connected??? 2/ Is it all cameras that wont record? 3/ Have you tried a master reset of the Concord system?

Thanks in anticipation of your reply. Barry

Ive got 5 connected and none of them are recording. We have done a reset still nothing changes…?

And yes it is all of the cameras that wont revord

Hello, are you still there…?

Hey Bruce, Double click in the fulll screen display which reduces your view to show all camers in operation. and then move your curser to the lower laft hand corner of the screen then right click and a message box will open so you can make a choice on what you want to look at.

Well there is good news and that is you have power to the cameras... I suggest that you get someone to move around in front of the cameras and you look at the front panel to see if there is a blue light flashing. That means that the system has recognized that person's movement and is recording so that's good. To gain access to the system without the main password is a bit trying cky as the security is to prevent unauthorized personnel gaining access to the systems recorded content. When you access the search field there will be presented a fill in box for the pass word.. underneath that will be a message saying "forgot password" click on that and report back what comes up please ?? It all depends on how the system was set up at the start. Pity you can't ask the old owner. Good luck

Is there internet connected to the Concord alarm system??? And has your phone been set up to receive messages from the Concord system ????

System is hard wired to the Internet and yes phone is set up to receive messages.

IIRC, under the rear USB port there used to be a small circular hole, the reset button was in behind there.

Couldn't find out or work it out so ditched the whole system. Good luck.

Hi there.. on the rear of the main unit there is a panel with white cables going out to each camera. Find the cable that goes to your suspect camera unplug it and swap it with one of the known good cameras. If the fault is still there then that camera port has a user software setting wrong. But if the fault goes over to the new outlet on the rear panel then the camera is faulty. You can use the master reset command which is in your user manual. Happy days to you.

No. Each camera needs to connect to a recorder, or a POE network hub and from that to the recorder.

IIRC, they have a 4K recorder, or a HD recorder. Sounds like you're trying to use a 4K camera with a HD recorder. Did you change resolution in the camera or in the recorder?

Did you get an answer to this?

Hi i had this problem i found that the fix was delete the Camera of app and then reload as a new camera. My Camera has a solar panel to keep it charged and it had been cloudy for some days and the battery went flat i think that's why if fell offline . The solar panel must face to the sky to work correctly . I charged back up through computer usb then reinstalled camera and outside . All working good again after deleting camera off app and reinstalling camera in app.

have just spent all morning trying to sort this out think ive got it you must create another user account on the main unit first setup/system/multi user once you have set up the admin you then set up new user and password which gets authorised by the admin password and when you install the app on your phone you then enter this username and password. to add another person in houses phone will be same thing will have to create another user via the main unit. hope this helps