Aggressive staff at Ipswich fuel station
Teela is a very aggressive Ipswich Costco staff at their fuel station. She was not around to help when spill happened, but in time to come around loudly accusing customers who used and returned the towel from spill station stealing, while there is no sign saying customer can not touch the towels when they experiencing a fuel spill! Costco certainly need to train their staff on how to show basic respect without bias!
Change of recipe Ghirardelli Brownie mix
Yesterday I purchased 3 boxes of Ghirardelli brownie mix, (enough to make 300 brownies for gifts), only to discover that the chocolate chips are practically not existent! I counted 3! I cooked them and they taste like cake! No chunks at all!! I have been purchasing these for years with no problem! I'm disgusted and will be taking this up instore
Roasted Chicken was RAW on the inside
Dec 5-did usual Costco shopping,bought roast chicken supposedly for dinner.Upon cutting the chicken,it was RAW on the inside.
No point bringing it back as petrol alone would cost me more.
My experience was not pleasant
My experience was not pleasant as we were at the check out one of the employees that works at Costco was Asian girl but I will not name her she pushed the shopping trolley into me and started laughing it was 400$ dollars worth of drinks and meat and many other stuff she did not even apologise instead smirk and giggled to her selve Im very upset with this customer service doesnt even deserve a star
- ACT, Canberra
- Verified customer
Bad service staff
I have been shopping at Costco Canberra for many years but have never come across any incidents until today.
I bought a twin-pack Aveeno body wash that was on sale, with a clear sale sign-posted. I didn't get the discount at the checkout so I went and reported it at the service desk. A lady went to check, came back and told me I got it wrong, the sign was for Cetaphil (next to it). I was very sure I had read the sign very carefully before I took the product (I returned the product because I didn't get the discount). Was not convinced so I went ...
Terrible customer service
Management of store, customer service is terrible. Stock availability is bad in the weekends. Specials only while stock last. I went to 3 stores in sydney to buy a security camera system deal ends 02/12/2019 and they said stock will come next week but deal finishes by then.
Meat very very expensive
Meats to expensive for average families they look good quality but dont really know as to expensive to purchase to test. Avocados not cheap a lot of groceries arent affordable
Appalling Customer Service
Tried to enter the store to look around before deciding if we wanted to join. Spoken to very rudely by the older, short blond woman guarding the entrance. We were not aware you had to be a member just to get a foot in the door, then when I turned to walk away and told my husband we needed to leave she accused me of 'getting my back up'. I am a manager in retail and if a staff member spoke to any customer like that they would be disciplined. If we had been thinking of joining, her attitude put us right off that idea.
Poor customer service dont care for disabled family members
Today I took my daughter to have her eyes tested we presented our membership card and medicare card her eyes were tested and found that she required glasses medicare was charged for the consultation our healthcare provider was charged for the glasses my wife attempted to pay the difference and we nave been told that my daughter has to purchase another membership ( my daughter is 20 and is disable we are her full-time carers and she lives with us a supervisor was called and this was explained to my wife upon hearing this i have gone to the ...counter to have my membership canceled . Cosco has acted fraudulently 1 medicare should never have been billed as we are not able to purchase glass and no script has been given 2 Our heath fund should not have bee billed for a service that has clearly not been provided 3 We were sold the membership as a business membership and told all members of the house hold will be covered ( My daughter would never use the benefits of another full members i can understand her having to purchase if she was living in a different address or receiving an income which she doesn't ) Can you please contact me as to how Cosco is going to respond as i will be contacting both Bupa and Medicare and also raising this to the local Media on the way Cosco deal with families with disable children I also made a purchase last week for some prescription Glasses i would like the transaction canceled and refunded to myself and to Bupa as Iam no longer a member
the absolute best I've ever used
HARPIC FRESH POWER tropical blossom toilet cleaner.
Works like magic and smells pleasant. Very easy to spot
on the shelf. Look for the bright pink bottle. I will buy it again.
Poor customer service
Never had such a poor experience with any other store ever. Lady on the return item counter was very rude and insulting that I had to return product and cancel my registration. They sold me car battery worth 300 dollars, and then for exchange process asked me to buy 2 new one before returning the unused one. Then decided that I am not eligible to return items I wanted to return. Hopeless !
Love this shop
My family and friends love this shop have saved much money meat is great prices and hot chooks are always welcome with your great salads. And seafood is great prices. Loving saving money with petrol and having more in my wallet. Buying alot of xmas things from costo bumdamba before December. There is always something different to see and try love the free samples. Staff friendly. Always leave happy.
Never use the Optical Service
Paid over $600 for a pair of glasses, They constantly come loose and fall off my head. I have had them fixed constantly, and they were sent to the factory to be repaired. Still they are not usable.
Don't waste your precious time and money
I thought I could save some money by buying in bulk here, but they don't beat any other stores for fresh produce and many other products. When you pay the membership fee it tallies up for the normal grocery or your fresh produce market. On top the rude staff and busy premises and worthless horrible experience taking a toll on your health is not worth. Don't go to Costco. If this is not convincing enough I found some questionable content on the fresh produce that they have used for keeping stored for longer periods of time. They looked fresh, bu...t smelled gross and when tested unhealthy and poisonous. My wife bought banana and salad leaves We found the banana and salad leaves to have a terrible smell and some 3M products to look like cheap knock-offs. Also the tooth brushes and tooth paste looked quite cheap and not the same quality (same products though) as the ones I buy in Chemist Warehouse.
Rotten strawberries & unpleasantness leaving.
1st shop. On leaving, unpleasant woman poked around in our trolley. Looking for....stolen items?Strawberries opened the following morning were okay-ish top layer, covered in fur underneath. Question: do I need to travel across town for this unique experience?
Touchy Register Tape Checker
It's bad enough, that we now have to purchase hot drinks from a vending machine, but I only drink tea, and that's the one drink the machine, doesn't dispense. I don't pay a membership fee, only to have things taken away. First it was sausage rolls, and now tea. I then wait in line to have my register tape checked, and noticed that the checker was touching and moving peoples groceries, in their trolleys. I was furious to think that she was actually moving people's items, she should only look, and check, never touch. When it was my turn, she...asked how I was, and I replied, that it depends if she touches my stuff or not. She looked amazed when I said that, but then she went to touch my stuff, to which I replied to her to not touch my stuff. In all, I had to say three times for her not to touch my anything. These checkers make you feel like a thief-not impressed. Kaufland will be here before we know it, so Costco had better watch out.
very bad service
costco staff no manner how talk to people nothing say please ,sorry ,thanks | sapcaily ravi bad talking he look like some take drug he do not how talking with woman if you going with baby please carefull i have very bad exp. i am never go back costco moorabbin
The reviewer stated that an incentive was offered for this review
Not what I ordered
I ordered a birthday cake for my husbands 70th birthday, which was to have raspberry filling in it. It wasn’t until the cake was cut I saw it was filled with a layer of thick cream and not the jam I had ordered. Not the end of the world but I expected to get what I’d ordered. Far too much cream so unfortunately most of it was not eaten.
New store great location
The new store is greatly appreciated as it is central for all in the north. I appreciate that it is the same size store as the rest and same great value.
22th September, 3:00pm. Extremely rude staff
My family and i entered Costco with a bright spirit after a great day out to only be destroyed by the lady at the front door with short blonde hair, old and wears glasses. I’m aware she’s doing her job HOWEVER, she can tell us about customer policy in a polite manner. As an asian family I don’t appreciate her breaking her words down in syllables- assuming we don’t understand english. We were unaware of the policies, she pointed at us saying ‘you, you and you’ (indicating how many people can come in with one card) and glared her eyes. This did n...ot happen to just our family but numerous others. I’ve seen many reviews of many of your staffs disgusting attitude. Fix this. One lady at the exit door today (5pm) was extremely welcoming and kind and i hope the rest of your staff learn a thing or two from her.
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Questions & Answers
How much is swiss miss hot cocoa mix
I worked briefly in the Ringwood store and promoted food products for a separate company and felt I our sales group should have been eligible for a Costco membership card, why was this not available as I sold the hell out of those potato chips during grand final season and the other sales reps in our group are all superstars.
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