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Great prompt delivery
Ordering process was straight forward and delivery was prompt within 5 business days which is great considering the delays of Australia Post at the moment. the only problem I had was that there was no delivery estimated times when I order the products.
Worst aftersales service
Purchased online a Sharp convection microwave for my Mums birthday. They delivered to her a sharp microwave but no convection. I found this out when mum said couldn't work out how to use the convection. I sent photos etc to Costco . Their response a week later was for Mum, who is 82 to carry the microwave down the steps of a 2 story house and take it to the post office before they will send out the correct one. My response is, pick the thing up and deliver the right one but this seems to difficult for them. So we are at a stalemate. Still waiting to hear back week 2.
Went shopping yesterday morning at Costco and we bought food after doing our shopping so order a cheese pizza and chicken bake when I got in the car on our way home I was so hungry opening up the box trying to eat my pizza and I was so disgusted and mad that I wasted my money on this burnt piece of pizza it was hard to eat I ended up throwing it away so I am really disappointed even the chicken bake was too salty and hard like a rock I don’t ever want to eat there anymore
Charged wrong price
I was charged wrong price at Costco Ipswich today. I went inside and took photo and also met a staff inside and then he took to his boss. He said he can refund the extra charged $1 back or take the product back and refund. I said if it was at Woolies or Coles they refund the money of the product’s price.. then he said it is not us..we don’t do that here.. I asked what would have happened if I wouldn’t have checked the bill and what about all those people you charged wrong price! He said they don’t do like Woolworths and just returned the extra...money $1. I said him as a gesture of the wrong thing they have done they should be doing like others … and it is not fair as I have wasted nearly 25 minutes to get the refund of $1. !! And nowadays the prices are higher than else where in comparison. The pizza crest is of no quality and the toppings has reduced!! Another thing is that I was on Costco Facebook group, last year they put a tower fan as special at $100. I commented the same fan is available at Aldi for $49 and many people agreed and liked my comment and made similar comments then. Then the group admin (probably a Costco manager/boss) removed me from that FB group! So pls check the bill and prices you pay at Costco AUSTRALIA .. it has become a looting company!!
Very poor service
I recently placed an online order with Costco I was told to expect delivery 1 week ago I received an email to this affect. I have not received delivery nor have I had any communication from the store. They have not replied to my email I waited 45 minutes on the phone to speak to customer service before I had to hang up.
Yet they have sent me a renewal notice! Have not been able to go to store due to lockdowns for 6 months. I will not order from them again & unlikely to renew membership!
What a Lovely staff Member Helen before entering Costco There should be more like you sweetheart in Helping the Elderly you helped not only me but my friend as well you have patience of a saint I want to thank you so much you made our shopping at Dockland Costco very enjoyable Thanks once again Helen
Do not buy anything online with them. Zero care Zero Customer Service!
So Costco send pretty good deals via email and I thought I would order an air fryer that looked pretty decent. It arrived late and the box had been damaged and the unit was smashed. All of which I can forgive as it was probably Australia Post or warehouse staff that couldn't care less throwing the stuff around. I asked if I could get the same product sent out at the same price. They told me I would need to go to my local store which is 25kms away and then once that is returned, pay the current price which is 40 dollars over what I paid and then...they will put in a 'request' to their 'refunds' team. Haven't heard anything from them. I shouldn't be surprised that a greedy American corporate treats customers like dirt and I will never order from them again.
Don’t do an online order unless you want to purchase an item that you never receive and be given the run around.
Purchased a tall boy bearing in mind shipping delays etc.
Costco staff when they do answer the phone are unable to advise you on a delivery timeframe.
It may be this week, next week, next month or next year. Forget contacting TOLL - the delivery company as they never answer their phones.
I am unable to get a refund as this can only be done when the product has been delivered.
My delivery status remains unchanged weeks later. I am ...
Poor customer service and a complete waste of time
I ordered an iPad mini for my daughters birthday with plenty of time I was so happy to receive it however was incorrectly sent an iPad Pro. I contacted Costco straight away to advise (I could have just kept the iPad but wanted to be honest) the person said he would escalate it. I also reminded him this was for a gift however we had just over a week to have this sorted. One week later I hear back from them and they advise it needs to be sent back I couldn’t go to the store (ridiculous) and once I sent the incorrect product back I would get the c...orrect product. I arranged this and sent it back only to be told a few days later that the iPad mini is out of stock and they would issue a refund ordered back in august it is now the 21/9 and I have no iPad mini and no refund. These people are an absolute joke with the worse customer service stay clear of buying online from them ruined a birthday and still no refund or product issued Last thing is no compensation or anything was offered an absolute joke
2 days from expiry.
Kirkland Almond Butter was 2 days away from expiry and placed right on top of others that have Nov expiry. It takes effort to view the expiry date because of the poor contrast between the date stamp and the product.
Appalling customer service
I showed up today and my card has expired I was yelled at for going in the exit to queue to renew it and told to go on the entry. The women at entry was equally as rude as the one at the exit. I left and won’t ever go back again.
Bought the fresh pizza base yesterday and opened it today to cook and it was all fungal I tried to contact them and nobody answered this is terrible they talk about how good there food is and this is how good it is terrible
Ordered a tyre inflator, $50 cheaper than Dick Smith, received item two days later and as I have been waiting 3 weeks for an item from Woolworths to be delivered, was very impressed.
Shopping fairyland for family
It never happens that we went to Costco and didn’t find something interesting and valuable buy.
We are Costco members for 11 years and have shopped extensively over these years. Our monthly trips are good enough to fill our fridge with high quality milk, super cheap eggs, cat food, cat litter, paneer, fruits, big box of spinach, superb bakery items and clothing for the seasons too.
I am always comfortable and confident of getting the best quality of everything I buy from here; sometime much cheaper that other places, sometime not! But always ...
COSTCO ! COST EFFECTIVE !!
I ordered a microwave from Costco on the 27th Aug 2021 and recieved it today the 31st Aug 2021. This is the first time I have shopped with Costco and read the reviews after I had bought my item , usually I do the opposite and check reviews but didnt think to until later . When I Explored the reviews I thought OMG now I have done it ,the first time I didnt check reviews and saw the bad ratings thought finally got me . I have to give credit where its due and be honest and very happy with the service and hope it continues . thankyou .
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