Reviewer Photos & Videos
Moorabbin costco fantastic
moorabbin costco fantastic worth the $60 joining fee what can u do have to pay we go every week there because has what we want some bread last a day only but thats there way selling,petrol cheaper we fill our cars up there every 2 weeks now with costco no idea why people complain for its a awesome store to shop i enjoy going there who cares who does what if a worker rude they be answering to me not there manager but over all no issues there also been there docklands store no issue's if u talk to them properly they talk back the same way im a aussie doesnt matter what customer service has to come both ways moorabbin doing a good job our favorite store which u put one in dandenong or cranbourne
Not community minded
When I joined i was informed my membership could be frozen if I was away on holiday etc. When I asked to freeze my membership as I live over the covid closed border in NSW. I was told NO. Very stingy and mean spirited of you Costco.
Costo Store & Tyre Centre
Our local Costco has always been lovely, products, people etc. Pizza's a little slow to get, you do have to wait around.
The tyre centre blokes are great, I feel sorry for them tho, they really could do with more support from Costco.
Food area waiting
Love shopping at Costco. Some would say I am a regular. Today we ordered from the food section. Waited about 30 minutes for burgers, no social distancing in that area, not a hand sanitiser in sight. I was very disappointed.
Poor quality control
Very poor quality. I found some blue rubber glove material inside the food and also two puncture holes on outside.
over the years of shopping at moorabbin costco i have had many issues with rude staff. and left many feedback notes in the box. a blonde tall guy at the customer service desk, who seems to think he owns the store or something, in particular. he looks like he would rather be anywhere but standing there doing what he is getting paid for. perhaps costco dont pay their staff well? or there is no focus on customer service. either way i have sold my business due to covid and will never have to shop here again.
Terrible customer service and parking exit problem
Took me an hour to come out from the parking . Made a call to request to close first 2 exit of parking as they do it all other times. I was told yes they do it other times but they can't do it now because it's council's job.
Our dairy products stayed on the room temperature for this long and my daughter waited outside her class for an hour.
I don't think there should be membership payment if you can't solve these problem.
if you went to a normal supermarket compared to Costco you still pay the same amount but get bulk items. therefore, Costco isn't cheaper it still hurts your bank account
Very Bad Customer Service - Management must read
MANAGEMENT must knw. Customer service desk(white tall male) at Moorabbin is pushing away sales. Last week, asked him is there any Sealy Queen Size mattress available. He said Sealy doesn’t produce at the moment due to Covid, ended up brought my mattress from IKEA, went back to Costco two days later, there were TEN Sealy mattress available. Again, today call them again to enquire the Sabatier dish rack, I think it was the guy, he said nothing available in Victoria. I knw friend working at Ringwood store told me there are still 40 available at Ringwood. I then question him, he later admitted Ringwood has 15 dish rack available. What a Loser you have employed. Good luck
- NSW, Auburn
- Verified customer
I purchased Mug Set from costco online only to get half of them damaged. There was no proper filling and no mention of fragile content in package. I got this on special so I was expecting to get replaced but they want me to return and repurchase them which is at higher price now.
I didn't find their after sale team even try to help. They just repeat their return policy again and again. Just a waste of time and effort. I wouldn't recommend anyone to buy anything through online.
Not permitted to have my wishes carried out.
Purchased 2 new tyres y-day: product ok; price ok: i wanted them fitted to front of my front wheel drive vehicle: told no- costco policy, must be fitted to rear. Both rear tyres nearly 80% life left. Had to have them changed later. Not happy. Garry..
Old meat mince ( lean ground beef)
I paid $35 for a 3 kg leaf ground beef, very nice red colour from outside. As soon as I opens at home, I couldn’t convince my self to eat that. I know lack of oxygen may turn inside a bit off colour but this was too much. It was brown from inside. See the photos and u decide.
Costco - Absolutely Love this place for shopping.
I have been the member with Costco since it first opened its first store at Docklands. Since, then I have patronised every new store that came closer to home finally making Moorabbin the store. Going to Costco is like an outing for the whole family. I love many of the items sold, quantities are big and price also, but it can be cost effective buying in bulk provided you know your prices. Some items are big with low prices. I like their novelty items, Christmas items, Camping, Sports & Wet items and items on specials. They have been pretty goo...d on returns too, no issues so far. Prices for electrical and electronic goods are cheaper by a couple of 100's of dollars. I like their range, although they can stock more. The selection can be found to be limited. It gives it a very American way of shopping. Big! Big! Quality of goods is good. One must know or have a pulse on prices when shopping as some can give you Value and some may not. Overall its good to try Costco and find for yourself. Annual fees of $60 has been a deterrent for too many people not taking a membership. But I have been able to offset the same in savings and more than that. Costco may however want to take look into this to give people the 1st visit free as guests.
Terribly rude manager
Terrible rude manager left me in tears after getting the ok by multiple other staff that I could purchase an item and return it if I had problems again like I did the first round, did this and was made to feel like a criminal by Leonie an sent away with a tv that she had unboxed and shaken the crap out of which I’m then made to take back home.
It’s a great store BUT...
There is nothing wrong with the store in general. However, I have an issue with their freezer and refrigerator section. Their selection of general foods are severely limited. Around 70% of the space is set aside for Asian food products. I couldn’t even buy a frozen pizza, only pizza dough as they don’t seem to want to waste space on westernised foods. I have never seen something so bizarre considering this is an American/ Australian wharehouse not Asian-mart! They are catering to their Asian cliental at the expense of everyone else!
No customer service
Ordered online and delivery was due on a certain date range. That came and went and I waited a couple more days before calling them. Their customer service is shocking absolutely no help and the manager did not even call me back as requested. Still waiting for product and it has been over 2 weeks. I understand Aus post is under pressure, but Costco not following up with them and me is disgusting. Like others, do not buy online with them, biggest waste of time. I bought online from other suppliers in NSW and QLD and the tracking and product deli...very is great, you know where your item is and they are also using AusPost. So Costco cannot blame AusPost, it is probably whatever deal they have with them. But the worst thing is the lack of customer service, and you can't complain directlly on their facebook page or website.
poor customer service!
used husband’s costco card
cashier jason m refused to proceed with check out as i the wife doing the purchase
i forgot my costco card
explained husband is present but in the car waiting with family pet
i had to send my minor daughter who was with me in the shop to call my hubby out in the car park in the dark as i can’t contact him by phone bec he was nt answering my call
to come present himself to cashier jason to prove no fraud
it was so inconvenient and i felt humiliated as he was talking to us loudly like we are singled out in the que like ...
I have shopping with costco for long time until today. I am thinking to not pay for member fee any more. I went to costco moorabbin today after picked her up from work. Staff lady, states that we are allow only 1 person in store/membership, that make sense I let her do shopping, i am waiting infront of the store. However, i have seen same staff let another couple go to the store. I think that maybe over seen event is not busy at all. After 5 min she let another couple in Again!! I know they are couple due to she check the card only the wife ...and the husband was pushing cart. I have all too talk to store manager too raise the problem, store manager names Ben came out and talk to me. I told him the story he said he will talk with his team. He handle situation very well. I explain to him i think the lady in front don't let me in due to we are Asian and those couples who got in were Aussie. I feel i was discriminated by costco staff and very disappoint to this customer service. I hope my review will raise this problem to Costco and take action policy for better customer service/ staff training. Anyway, Ben and staffs at member counter are very nice and helpful. You guy done a good job.
Return in an item
Thank you to the lovely girls who exchanged a solar light for me
Such great service
Even though I had to take it back
Thanks ladies you do a great job
Rude Staff and STORE entry practice is NOT COVID SAFE
ENTRY TO GET INTO THE TAKEAWAY FOOD SECTION IS NOT COVID SAFE. Getting told by a staff member to walk through the entire store, which the only option to get there is to tightly squeeze through the cash register where people are being served, if this is not possible waiting in long ques... all this just to order food for takeaway is absolutely ridiculous. It was safer for me to walk through the exit door where the trolleys line up, walk past them to get through which I'm told today is not allowed, the blonde lady staff member attending the exit door is so big she's causing a blockage to the door herself!
Questions & Answers
I couldn’t find the bakery number, to call and make sure about my pre-order , I haven’t get any confirmation email to prove my order gone through!
Please confirm are using the same oven to roast chicken and Pork?
Ice coffee powder
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