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Costco
2.7 from 573 reviews

Reviews

2.7

573 reviews
5
(144)
4
(58)
3
(72)
2
(79)
1
(220)
  • Value for Money
    3.0 (93)
  • Product Quality
    3.2 (89)
  • Return Claim MadeYes (8) · No (84)
  • Shipping
    4.0 (1)
  • Customer Service
    2.7 (100)
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Luke

LukeSouth East Queensland, QLD

Terrible customer service

published

Some old fart that was on front door this morning was really rude because I showed her my membership and she said “that doesn’t look like you” and then I said “well it is” seems someone needs to go get there eyes checked

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationNorth Lakes
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Fozzy

FozzySouth East Queensland, QLD

Tyre Centre

published

Got 4 new tyres put on my hilux. First time I’ve had them done at Costco, and I must say I’m impressed. Thanks Jamie and team for doing an awesome job, was the busiest time of day but got the job done in an hour. Will highly recommend you guys.
Thank you....... regards Fozzy.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationNorth lakes
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Too much Asian food !

published

Too much Asian food is being introduced into Costco Ipswich store eg: fridges of dim sims , noodles etc. Surely it’s not necessary they have their own speciality stores Come on enough is enough !

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationIpswich
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Kay

KaySydney, NSW

  • 4 reviews

Appalling Customer Service

published

We are long term fans and customers of Costco and didn’t question the idea of buying from the online store! Upon moving into our new house, we found a beautiful set of knives on the store which were not available instore. The beautiful wooden block arrived scratched to pieces which was incredibly disappointing. The worst part is the return process. Over two weeks ago, we notified customer service and are STILL waiting for a response and a resolution. Never ever again will we use the online store.

Customer Service
Value for Money
Product Quality
Return Claim MadeYes
Store LocationOnline
See all answers
Irene

IreneSydney, NSW

  • 4 reviews

Loves Everything in this shop

published

Might be expensive spending in this shop if you do impulsive buying.
But product are top notch.
Most of it in good quality and other word will be impressive.
Always do shopping in weekdays because weekend are usually crowded and very busy.
Staff very friendly and helpful. Loves bringing my family to shop in costco.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationCasula
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Pradeep

PradeepKEYSBOROUGH

Costco is awesome

published

Great prices, great products and great quality. Refund / exchange are easy too.
You need to stick to what you need though. so easy to over spend.

Great prices, great products and great quality. Refund / exchange are easy too.
You need to stick to what you need though. so easy to over spend.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store Locationmoorabin
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Yuvi

YuviPerth, WA

Parking Fee, Horendous website.

published

$60 membership fee then $3 for parking fee. Wht a joke. Not accepting Amex. Not much info abt the product range on website. Not worth becoming a member. Think twice.

Value for Money
Store LocationPerth Airport.
Hell on eart

Hell on eartSydney

  • 4 reviews

Held hostage

published

My wife and I made purchases, went outside to car, I tried to go back inside Costco, not having my membership card, to go for a wee wee in toilet, 5 shelf packers surrounded me and would not let me proceed inside. I had asked to speak to the manager of store, but was informed "there was none on duty today".

Customer Service
Value for Money
Product Quality
Store LocationMarsden Park, NSW
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Sam G.

Sam G.

  • 4 reviews

Poor Quality

published

The Kirkland 'Golden Sweet Pineapple Chunk' is far from sweet. It's white in colour, not golden! The core is not removed from the flesh as well! These chunks are better cooked with sugar added.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationLidcombe
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Pizza

published

We ordered Pizzas, such BAD quality, barely any toppings but full of sauce, pre made, can't alter anything and bad service, too busy. They don't cut them properly and gigantic slices.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationMarsden Park
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JPIW

JPIWSydney, NSW

  • 8 reviews

No Fuel

published

Started to fill up with Diesel at Costco, Perth today. After filling less than a litre, the pump shut down and they were now completely empty at all pumps. My annoyance is with Costco allowing trucking firms to fuel up their entire fleet at the site, drawing 1000 litres and possibly more at each fill of their trucks. No wonder Costco then runs out of fuel on a Saturday morning for the average car driver. Set a 200 litre limit Costco and there would be enough for everyone!

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationPerth
See all answers
stan

stanPerth, WA

  • 5 reviews
  • 1 like

parking

published

I find it strange that after paying $60.00 for membership, Costco has the nerve to charge for parking after 2 hours. how can a person take a leisurely shop and maybe take in a few snacks in the food section and get out in 2 hours. Parking should be free.

Value for Money
Return Claim MadeNo
BG79

BG79Central Highlands and Goldfields, VIC

  • 9 reviews

Extremely fast delivery

published

I ordered a Samsung 45L Convection Microwave Oven on Monday 27/04/2020 at 5.48pm - and as it could not be send to my PO Box had to have it delivered to my home address - which some companies have problems with in finding and Domino's Pizza refused to service.
Today - 30/04/2020 I received the item already - early this morning.
Thank you so much Costco for such fast delivery - especially as it came from Sydney (NSW) and I am in Bendigo (VIC) and with the current COVID-19 issues on had. Really appreciated your efficiency and didn't know how much we rely on having a Microwave.

Customer Service
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Store LocationOnline - but was told it had to come from Sydney
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Chantel N.

Chantel N.

  • 3 reviews

Appalling social distancing procedures and on-going harassment of paying members (with total disregard of world events)

published
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationCanberra
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7136janee

7136janeePerth, WA

  • 5 reviews

Not impressed at all

published
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationPerth
See all answers
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lovemyhome

lovemyhome

  • 7 reviews
  • 3 likes

Not impressed with Costco Online

published
Customer Service
Return Claim MadeNo
Store LocationOnline website

Check out chicks are Not wearing gloves

published

CoronaVirus is still out there. Check out chicks in Perth Airport CostCo wanna check my Gold member card but they are not wearing gloves. Check anything they want, fine by me but Please wear gloves. Please.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationPerth Airport CostCo.
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Jose santana

Jose santana

  • 2 reviews

Problem with Panasonic guaranteed

published
Return Claim MadeYes
Store LocationIpswich QLD
Dave

Dave

  • 14 reviews

Fewer premium local Australian brands, products with short use by dates on shelves, excessive packaging

published
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store Location4 stores across 2 states
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Michael M

Michael MSydney, NSW

Cooked chicken

published

Hi I have bought more then 13 chickens and more then 9 have been raw and blood through them and I have contacted Costco every time and they say they are sorry and they will work on fixing them but nothing has changed since my first chicken in January.

Customer Service
Value for Money
Product Quality
Store LocationAuburn
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Questions & Answers

Amelia M.

Amelia M.asked

Costco

Why was I charged twice for putting petrol in at Costco petrol station on one occasion?

1 answer
I.P. Daily
I.P. Daily

Why do you expect the public to know?

Barbara K.

Barbara K.asked

SA, Adelaide

Do you have toilet roll now

2 answers
stan
stan

The issue was never about the availability of toilet paper but the number of ar$^%*les who were storing it.
I didn't buy toilet paper at Costco's as I have always had a months supply in the house, but this isn't answering your question. The local supermarkets seem to have a good supply now and also of different brands. As far as Costco is concerned, I do not know.

I.P. Daily
I.P. Daily

Yes, I have 7 full rolls at the moment. Do you want me to send one to you ?

Wim v.

Wim v.asked

NSW, Marsden Park

Do you have pedigree dog food in stock ?

1 answer
I.P. Daily
I.P. Daily

Why ask the public? Suggest you contact them directly

Get an answer from our members

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