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Costco
2.7 from 540 reviews

Reviews

(135)
(55)
(69)
(75)
(206)
  • Value for Money
    3.0 (64)
  • Product Quality
    3.1 (63)
  • Return Claim MadeYes (6) · No (58)
  • Customer Service
    2.7 (71)


Faith

FaithVictoria

  • 15 reviews
  • 3 likes

No Customer Care

published

Attended Costco Moorabbin for a Kirkland food product. Unable to locate so asked the lady at the info desk who stated it may be discontinued but she would submit an email asking if the product would be restocked and have them reply directly to me. Waited a week, no reply so sent an email directly to Customer Care. Another week and still no reply. Not a particularly difficult question for the average company. Apparently too hard for Costco. I don't have a Costco near me so it's quite a drive therefore I fill the car. Average about $900 every couple of months. They're not always the cheapest but the convenience of lots of products in one store was good. I'll just buy online now. No customer service means no customers.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
See all answers

just another User

just another UserSydney, NSW

  • 4 reviews

Best warranty

published

best warranty you can get on any gadget or appliance.
never buying anything from JB hifi again.
best deals
best prices
best sales

the food as also good
so is the pizza
also i like the samples

Customer Service
Value for Money
Product Quality

Problem with a BBQ chicken

published

We bought a chicken today early for our dinner tonight and happened that was uncooked and very pinky colour. I took pictures of it if you need it. Is only a chicken but it cost us our dinner.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationNorth Lakes
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Victoria

VictoriaSydney, NSW

  • 5 reviews

Can’t get into the store without paying $60

published

I live over 60km away from Costco and don’t drive. I wanted to visit and have a look, in case I later will come there with friends or family. I was informed at the door that I had to pay $60 just to for visiting the store. Which I didn’t. How can anyone know if it is worth buying if they are only rarely in the area?! Not prepared to pay $60 for just visiting.

Customer Service
Return Claim MadeNo
Store LocationMarsden Park

Ne chua

Ne chuaSydney, NSW

  • 2 reviews

Employees do not have hygiene concept

published

I saw two employees handling food without wear gloves. One islander like , she wiped her sweat with her bare hand and touch food.
Another Indian lady at check out does not call my ticket number instead called out food and she touched my food with bare hand. How disgusting these are.
Should not the manager or supervisor educate their employee on food safety rules

I am not coming back not unless you ensure food safety are followed by your staffs.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationAuburn
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Kirkland mix nuts

published

We have been buying this product for Several years and always been very pleased they have recently changed to having it packaged in Vietnam and the nuts are not the same . We feel that they are of a much poorer Quality , and they are now tasting stale. We will miss this treat very much!! Very sorry to see this change .....


Disbelief

DisbeliefCanberra 2600, ACT

  • 5 reviews

False advertising for cost of prescription glasses

published

The service attendants do not provide details about the cost of lenses in addition to the cost for frames. I purchased frames for $170 then was told lenses are an additional $170!!! This is not communicated anywhere. Really?? Cheaper at specs savers.

Customer Service
Value for Money
Return Claim MadeNo
Store LocationCanberra
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Picklemadge

PicklemadgeCanberra 2600, ACT

  • 3 reviews

Excellent customer service

published

I have bought outdoor furniture, electrical goods, hardware, clothing and grocery lines from Costco. I am always impressed with the quality of the products, value for money and their customer service.

On a few occasions I have had to return products and I have never encountered any problems. My receipts are kept electronically and it has been no questions asked - if I’m not happy they’re not happy. Full refund on the spot!

A lot of other retailers could learn a lesson from Costco.

Customer Service
Value for Money
Product Quality
Store LocationCanberra
See all answers
Ton S.

Ton S.

  • 5 reviews

Rude employees shouldn't be there

published

I was a member for the past 5 years, but decided not to renew my membership, because of the rude attitude of this particular employee in the food section. He is a male, probably between 45 = 50 years of age. Costco should look into this, otherwise you'll lose your members

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationNorth Lakes
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Uka B.

Uka B.

  • 2 reviews

Disgusting taste - forrest cake

published

We bought forrest cake on 30th of dec 2019. Taste was awful. I don’t think it was fresh. Sponge of the cake tasted like bread. Even fresh bread tastes better than Costco’s forrest cake. Waste of money. Never purchase again.

Value for Money
Product Quality
Return Claim MadeNo
Store LocationCostco in Auburn nsw
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Michael

MichaelSydney, NSW

  • 20 reviews

Great value

published

Great value, some amazing products at great prices, also very interesting store. The peri peri sauces and nuts are great. The highlight is the value of top brand clothings. Also they only sell the best brands. Keep up the good work.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationMarsden Park
See all answers

Terry

TerryMetropolitan Adelaide, SA

  • 2 reviews

Great Party Food

published

We are new members to Costco and thought we would try the buffalo wings and wrap platters for NYE - what a hit they were absolutely delicious - can’t wait to have another party..

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationKilburn
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Nano

NanoBallarat

  • 3 reviews

Plastic land-wrapping and more wrapping

published

I refunded my membership today as I just could not continue to see the amount of plastic/packaging material Costco uses. Even though consumer buys bulk quantities, Costco actually doesn't reduce packaging on usually packed products. Rather they pack multiples again in plastic. They also pack fruits, greens, fresh produce and anything and everything with plastic that they do not even take back for recycling.


Fix the customer service

published

Very unpleasant staff that will throw you off shopping altogether. The managers seem racist, the male doorman with the square glasses seemed to have some mental affliction where he wouldn't stop hassling. I find this extremely rude as we go there just to buy products not to be stalked by your staff. Looking at the mostly negative reviews about your staff and various stores which are all recent, your staff are very very badly trained with horrible processes. With this kind of situation perhaps it is time for the regional managers to rethink this store, update your store management and provide better staff training.

Customer Service
Value for Money
Product Quality
Store LocationCanberra
See all answers
Guan

GuanSouth East Queensland, QLD

  • 2 reviews

Aggressive staff at Ipswich fuel station

published

Teela is a very aggressive Ipswich Costco staff at their fuel station. She was not around to help when spill happened, but in time to come around loudly accusing customers who used and returned the towel from spill station stealing, while there is no sign saying customer can not touch the towels when they experiencing a fuel spill! Costco certainly need to train their staff on how to show basic respect without bias!

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationIpswich Costco
See all answers
Jen

JenSydney, NSW

  • 2 reviews

Change of recipe Ghirardelli Brownie mix

published

Yesterday I purchased 3 boxes of Ghirardelli brownie mix, (enough to make 300 brownies for gifts), only to discover that the chocolate chips are practically not existent! I counted 3! I cooked them and they taste like cake! No chunks at all!! I have been purchasing these for years with no problem! I'm disgusted and will be taking this up instore

Return Claim MadeNo
Store LocationCasula

Roasted Chicken was RAW on the inside

published

Dec 5-did usual Costco shopping,bought roast chicken supposedly for dinner.Upon cutting the chicken,it was RAW on the inside.
No point bringing it back as petrol alone would cost me more.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationCostco Marsden Park
See all answers

My experience was not pleasant

published

My experience was not pleasant as we were at the check out one of the employees that works at Costco was Asian girl but I will not name her she pushed the shopping trolley into me and started laughing it was 400$ dollars worth of drinks and meat and many other stuff she did not even apologise instead smirk and giggled to her selve Im very upset with this customer service doesnt even deserve a star

Customer Service
Value for Money
Product Quality
Store LocationCostco VIC, Docklands
See all answers

Thanh Nguyen

Thanh NguyenCanberra 2600, ACT

Bad service staff

published
Customer Service
Return Claim MadeYes
Store LocationCanberra

Bipin

BipinSydney, NSW

  • 2 reviews

Terrible customer service

published

Management of store, customer service is terrible. Stock availability is bad in the weekends. Specials only while stock last. I went to 3 stores in sydney to buy a security camera system deal ends 02/12/2019 and they said stock will come next week but deal finishes by then.

Customer Service
Return Claim MadeNo

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Questions & Answers

Shohreh M.

Shohreh M.asked

I want to know do you have catalogue online, or do you have app for Costco of Auburn, because it is too big and I am new ,and I have baby that doesn’t let me to searc, so I want to know the place of everything before going to shop

1 answer
Fired Up
Fired Up

Aldi don’t reply in this review site.
You need to join and become a member as per their website


BrandenH

BrandenHasked

does costco australia sell tide laundry detergent?

2 answers
thomas p
thomas p

go in to the store & have a look

Picklemadge
Picklemadge

I have seen it in the Canberra store.


elizabeth

elizabethasked

I bought 2 Turkish roll 12 packs yesterday 5/1/2020, best before 09/01/20. Found they were mouldy only this evening when I was going to bring them overseas tonight. It was too late for me to get back to Costco to change as it was already after 7pm and heading to the airport. I will not be back until 14/1/20 and have thrown them into the compose bin but have kept the plastic bag as proof. I am also upset that I could not bring them overseas to my brother. I will bring in my complaint on 14/1/20 when I am back.
Elizabeth Kuek membership number 79049582000 dated 06/01/20

2 answers
Fired Up
Fired Up

Costco don’t respond in this public forum

george murray
george murray

take your complaint direct to Costco


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