Love this shop
My family and friends love this shop have saved much money meat is great prices and hot chooks are always welcome with your great salads. And seafood is great prices. Loving saving money with petrol and having more in my wallet. Buying alot of xmas things from costo bumdamba before December. There is always something different to see and try love the free samples. Staff friendly. Always leave happy.
Never use the Optical Service
Paid over $600 for a pair of glasses, They constantly come loose and fall off my head. I have had them fixed constantly, and they were sent to the factory to be repaired. Still they are not usable.
Don't waste your precious time and money
I thought I could save some money by buying in bulk here, but they don't beat any other stores for fresh produce and many other products. When you pay the membership fee it tallies up for the normal grocery or your fresh produce market. On top the rude staff and busy premises and worthless horrible experience taking a toll on your health is not worth. Don't go to Costco. If this is not convincing enough I found some questionable content on the fresh produce that they have used for keeping stored for longer periods of time. They looked fresh, bu...t smelled gross and when tested unhealthy and poisonous. My wife bought banana and salad leaves We found the banana and salad leaves to have a terrible smell and some 3M products to look like cheap knock-offs. Also the tooth brushes and tooth paste looked quite cheap and not the same quality (same products though) as the ones I buy in Chemist Warehouse.
Rotten strawberries & unpleasantness leaving.
1st shop. On leaving, unpleasant woman poked around in our trolley. Looking for....stolen items?Strawberries opened the following morning were okay-ish top layer, covered in fur underneath. Question: do I need to travel across town for this unique experience?
Touchy Register Tape Checker
It's bad enough, that we now have to purchase hot drinks from a vending machine, but I only drink tea, and that's the one drink the machine, doesn't dispense. I don't pay a membership fee, only to have things taken away. First it was sausage rolls, and now tea. I then wait in line to have my register tape checked, and noticed that the checker was touching and moving peoples groceries, in their trolleys. I was furious to think that she was actually moving people's items, she should only look, and check, never touch. When it was my turn, she...asked how I was, and I replied, that it depends if she touches my stuff or not. She looked amazed when I said that, but then she went to touch my stuff, to which I replied to her to not touch my stuff. In all, I had to say three times for her not to touch my anything. These checkers make you feel like a thief-not impressed. Kaufland will be here before we know it, so Costco had better watch out.
very bad service
costco staff no manner how talk to people nothing say please ,sorry ,thanks | sapcaily ravi bad talking he look like some take drug he do not how talking with woman if you going with baby please carefull i have very bad exp. i am never go back costco moorabbin
The reviewer stated that an incentive was offered for this review
Not what I ordered
I ordered a birthday cake for my husbands 70th birthday, which was to have raspberry filling in it. It wasn’t until the cake was cut I saw it was filled with a layer of thick cream and not the jam I had ordered. Not the end of the world but I expected to get what I’d ordered. Far too much cream so unfortunately most of it was not eaten.
New store great location
The new store is greatly appreciated as it is central for all in the north. I appreciate that it is the same size store as the rest and same great value.
22th September, 3:00pm. Extremely rude staff
My family and i entered Costco with a bright spirit after a great day out to only be destroyed by the lady at the front door with short blonde hair, old and wears glasses. I’m aware she’s doing her job HOWEVER, she can tell us about customer policy in a polite manner. As an asian family I don’t appreciate her breaking her words down in syllables- assuming we don’t understand english. We were unaware of the policies, she pointed at us saying ‘you, you and you’ (indicating how many people can come in with one card) and glared her eyes. This did n...ot happen to just our family but numerous others. I’ve seen many reviews of many of your staffs disgusting attitude. Fix this. One lady at the exit door today (5pm) was extremely welcoming and kind and i hope the rest of your staff learn a thing or two from her.
Horrible customer service
Visiting the Auburn store, wanting to buy a TV set, couldn’t find anyone to help me. Found someone in a nearby section and requested someone to help me. After asking what I needed he promptly dismissed my questions as irrelevant. He obviously had no technical knowledge, he even suggested I visit “Harvey Norman” if I wanted to try a remote on a TV. I did go somewhere else, JB Hi Fi, they were very helpful and answered all my questions. I won’t be renewing my membership. If I could, I give them NO stars.
Costco is great for what it is!
I’m not sure about a lot of the negative reviews?! If you’re prepared going into the warehouse, you should be right. My wife and I went to the Epping warehouse today and the staff were very welcoming, friendly and helpful! I see a lot of complaints about the negatives buying in bulk, but that’s their main thing which is common knowledge so why go there in the first place? Also people complaining about lack of customer service (not that my wife or I experienced anything negative). The reason Costco can offer savings on quite a few products is be...cause they save on wages having less staff and also buying in bulk/wholesale prices from certain businesses on certain product lines and that’s where you can save money. My advice is before you go, go in knowing what products you use and the the Coles or Woolworths price is and compare. You’ll definitely be able to save money on some things. There are also a few things that are more expensive. We knew this before today from reading reviews or talking to friends and we walked in and like I said, the staff we met were great and we saved money on three or four things. That’s it, I got nothing negative to say really apart from that bigger families will get more from a membership than say a couple or individual, although those that have pets can save heaps too.
The staff are so rude
I would like to report one of your workers. On Saturday 7th September 12 noon ish, while checking out, my 2 year old son touched the receipt machine. My husband immediately told my son to not touch the machine. The operator, your employee, Dillon said to my son “I’ll cut your finger off!”. Dillon then paused realising what he had said and apologised. I don’t think this is appropriate behaviour or language for an employee of Costco to direct towards a 2 year old child. I would like a representative of your store to contact me via phone as soon as possible to discuss the matter further and provide me with feedback regarding your actions to rectify this behaviour in your staff. Kind regards, Melissa 0417979545
90% of the staff are rude
The lady at the door didn’t let me in when I told her I’m not a member and that I just want to browse, but my mum was behind me and she is a member so I went in. And as one reviewer said , at the check out they are always treat you like you are a thief or a junkie. Thanks costco but we are buying with our money !!! And it’s not that cheap maybe a 2% cheaper than outside stores but you’re already charged us $60 membership.
And I don’t know why is that stupid policy that only member can pay with their credit cards! You making it harder for ppl to shop at your place! Wouldn’t go their again.
They dont answer their phone ???
Just trying to call them to ask a few quick questions, but they dont even answer their phone, same with the Ipswich store. Must be company policy to be arrogant, as usual with companies like these.
Feels good to be in America
I visited a costco for the first time this month. Great Organic beef burgers. Hot dog with drinks for $2.
Hugh isles with just tones of crap. Meat costs decent and large servings of old classics.
Snacking away on a bag of 1.35kg of Reese buttercups. Loving life.
Extremely disappointed! Do not recommend!
I shopped at the Canberra store today and bought the 2kg tub of Chobani yogurt, dated with an expiry date of 4/10/19
I was disappointed to find the yogurt was off.
Good place for things that you need, but you need to know what other retailers charge!!
All items are not cheap at Costco!! You really need to know your prices and compare them with other retailers. The only thing is that you get Kirkland products which are exclusive to Costco. The range of tablets are great and their nuts are pretty good too.
There are long waits to pay for your stuff and I always check the online catalogs, as I find that Costco sometimes don't advertise the items that are on special.
The meat is good quality but a bit more expensive.
Costco fuel is consistently cheaper than any others in the area. After checking various apps, Costco nearly always comes out in front. The $60 membership fee is quickly reimbursed with the savings made on weekly petrol.
Bought a cooked chicken great price but not cooked properly red in near the bones of the legs and wings and pink still on the breast staff need to learn to cook them properly
Gas and food
This place gets very crowded during weekend. Staffs are more rush. For whom love bulk buying, dont miss this place. Gas is always cheap, I don’t think the one in docklands hasgas station?
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Questions & Answers
How much is swiss miss hot cocoa mix
I worked briefly in the Ringwood store and promoted food products for a separate company and felt I our sales group should have been eligible for a Costco membership card, why was this not available as I sold the hell out of those potato chips during grand final season and the other sales reps in our group are all superstars.
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