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Costco
2.7 from 551 reviews

Reviews

(140)
(57)
(69)
(75)
(210)
  • Value for Money
    3.0 (73)
  • Product Quality
    3.1 (72)
  • Return Claim MadeYes (6) · No (67)
  • Customer Service
    2.7 (81)
de9756687

de9756687

  • 5 reviews

Clothing and Shoes

published

Great prices for this brand..the clothes I brought, are great quality for the price I've paid and their shoes have lasted the distance.. Especially when young children go through shoes at a fast rate.. This Costco, has 'some' fantasic staff members. Happy to be a member..

Marsden Park, h yeah.

published

Have been at Costco for many years , started at Auburn then moved to Marsden park you have a lot of whingers in your review section but my post is positive, I love Costco and the yearly fee is paid for in your first visit or 2, If you don't like it leave, I am selective in my purchases and wouldn't go anywhere else.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
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Epping Costco Warehouse Manager "John" very rude and unhelpful !!!

published
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationEpping
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Trish

TrishSydney, NSW

Crowd control

published

Today I went to Cosco at Casula Liverpool ... early (yes I’m afraid I had too , after not being able to get TP for 3 weeks )I was very early because I had tried the week before & the crowd was overwhelming so did not even bother . The staff were great they had worked it out to stop people from pushing in ... & came out & gave feedback on what stock was available . Very impressed especially with the crowd that was there . Well done to all who work there . All the staff were pleasant & helpful . Huge thumbs up & thank you .

Customer Service
Return Claim MadeNo
Store LocationCasula Crossroads .
Robyn E

Robyn ESouth East Queensland, QLD

  • 2 reviews

Can you give us any update on stocks available?

published

I have to travel to get there. I'm not trying to hoard, just usual shopping, but I'm not sure if the shelves are stocked. Can Costco or another customer help?

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationIpswich
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jiminoz

jiminozDarling Downs, QLD

  • 62 reviews
  • 1 like

Convenient, well stocked, affordable.

published
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationCostco Ipswich
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Kapinka

KapinkaBrisbane

  • 20 reviews

Botched cake

published

Devasted when I went to collect my daughters bday cake, they accidentally put the wrong name. No special cake for our party. So sad, too late to get another cake.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationNorth Lakes
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sam

samSydney, NSW

  • 11 reviews

Rubbish service and non responsive

published

Stay on call for hours before pick up
Postage time very bad every time ask for confirming the order prices are very expensive too
I got the item from other retailer cheaper like shaving blade cheaper at aldi
But people don’t do any search before buying
I will say Costco is ripp off even other not charge membership
Even paying membership we pay more on online
What a rip they make customer fool as delivery charges are included in shipping

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationOnline
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Is what it is

published

Been member 6 month now
You have to buy I’m bulk but why not your saving a lot and you don’t run out at home
All these people winging about undercooked chicken
Would you rather the falling apart chicken that’s so over cooked from most supermarkets
If it’s a little pink it’s fine and cooked perfectly
It’s nice to try some American products to some are just great some are not
I live alone and still buy bulk the things I use
I go every month always will

Customer Service
Value for Money
Product Quality
Store LocationIpswich
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angry

angryPerth, WA

  • 11 reviews

Crap service

published

I have asked for a refund of membership fee of $60.00. Has not been done as yet. I have sent several emails and have not received one reply. I do not trust Costco.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
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Danni

DanniMetropolitan Adelaide, SA

  • 3 reviews

Great Products

published

Had been looking at Air Dryers for a while, but wasn't thrilled at the reviews.
Costco had an in-store demonstration.
The brand is Fryair and it has a lot more features than all the others.
Showed all features & showed food cooking also offered a extra promotional pack with very useful utensils.
Costco is great for appliances. Recommended highly to friends & family to join & take advantages on instor demonstrations.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationKilkenny
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Faith

FaithVictoria

  • 16 reviews
  • 3 likes

No Customer Care

published

Attended Costco Moorabbin for a Kirkland food product. Unable to locate so asked the lady at the info desk who stated it may be discontinued but she would submit an email asking if the product would be restocked and have them reply directly to me. Waited a week, no reply so sent an email directly to Customer Care. Another week and still no reply. Not a particularly difficult question for the average company. Apparently too hard for Costco. I don't have a Costco near me so it's quite a drive therefore I fill the car. Average about $900 every couple of months. They're not always the cheapest but the convenience of lots of products in one store was good. I'll just buy online now. No customer service means no customers.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
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just another User

just another UserSydney, NSW

  • 4 reviews

Best warranty

published

best warranty you can get on any gadget or appliance.
never buying anything from JB hifi again.
best deals
best prices
best sales

the food as also good
so is the pizza
also i like the samples

Customer Service
Value for Money
Product Quality

Problem with a BBQ chicken

published

We bought a chicken today early for our dinner tonight and happened that was uncooked and very pinky colour. I took pictures of it if you need it. Is only a chicken but it cost us our dinner.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationNorth Lakes
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Victoria

VictoriaSydney, NSW

  • 5 reviews

Can’t get into the store without paying $60

published

I live over 60km away from Costco and don’t drive. I wanted to visit and have a look, in case I later will come there with friends or family. I was informed at the door that I had to pay $60 just to for visiting the store. Which I didn’t. How can anyone know if it is worth buying if they are only rarely in the area?! Not prepared to pay $60 for just visiting.

Customer Service
Return Claim MadeNo
Store LocationMarsden Park
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Ne chua

Ne chuaSydney, NSW

  • 2 reviews

Employees do not have hygiene concept

published

I saw two employees handling food without wear gloves. One islander like , she wiped her sweat with her bare hand and touch food.
Another Indian lady at check out does not call my ticket number instead called out food and she touched my food with bare hand. How disgusting these are.
Should not the manager or supervisor educate their employee on food safety rules

I am not coming back not unless you ensure food safety are followed by your staffs.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationAuburn
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Kirkland mix nuts

published

We have been buying this product for Several years and always been very pleased they have recently changed to having it packaged in Vietnam and the nuts are not the same . We feel that they are of a much poorer Quality , and they are now tasting stale. We will miss this treat very much!! Very sorry to see this change .....

Disbelief

DisbeliefCanberra 2600, ACT

  • 5 reviews

False advertising for cost of prescription glasses

published

The service attendants do not provide details about the cost of lenses in addition to the cost for frames. I purchased frames for $170 then was told lenses are an additional $170!!! This is not communicated anywhere. Really?? Cheaper at specs savers.

Customer Service
Value for Money
Return Claim MadeNo
Store LocationCanberra
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Picklemadge

PicklemadgeCanberra 2600, ACT

  • 3 reviews

Excellent customer service

published

I have bought outdoor furniture, electrical goods, hardware, clothing and grocery lines from Costco. I am always impressed with the quality of the products, value for money and their customer service.

On a few occasions I have had to return products and I have never encountered any problems. My receipts are kept electronically and it has been no questions asked - if I’m not happy they’re not happy. Full refund on the spot!

A lot of other retailers could learn a lesson from Costco.

Customer Service
Value for Money
Product Quality
Store LocationCanberra
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Ton S.

Ton S.

  • 5 reviews

Rude employees shouldn't be there

published

I was a member for the past 5 years, but decided not to renew my membership, because of the rude attitude of this particular employee in the food section. He is a male, probably between 45 = 50 years of age. Costco should look into this, otherwise you'll lose your members

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationNorth Lakes
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Page 1 of 28

Questions & Answers

Wim v.

Wim v.asked

NSW, Marsden Park

Do you have pedigree dog food in stock ?

1 answer
Fired Up
Fired Up

I have some

Shohreh M.

Shohreh M.asked

NSW, Auburn

I want to know do you have catalogue online, or do you have app for Costco of Auburn, because it is too big and I am new ,and I have baby that doesn’t let me to searc, so I want to know the place of everything before going to shop

1 answer
Fired Up
Fired Up

Aldi clearly don’t reply in this review site.
You need to join and become a member as per their website

BrandenH

BrandenHasked

does costco australia sell tide laundry detergent?

2 answers
thomas p
thomas p

go in to the store & have a look

Picklemadge
Picklemadge

I have seen it in the Canberra store.

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