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Costco
2.7 from 516 reviews

See the Best Supermarkets in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
130
4 star
55
3 star
68
2 star
71
1 star
192

Delilah

DelilahSouth East Queensland, QLD

Love this shop

published

My family and friends love this shop have saved much money meat is great prices and hot chooks are always welcome with your great salads. And seafood is great prices. Loving saving money with petrol and having more in my wallet. Buying alot of xmas things from costo bumdamba before December. There is always something different to see and try love the free samples. Staff friendly. Always leave happy.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationBundamba
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Jamed Mason

Jamed MasonSouth East Queensland, QLD

  • 7 reviews
  • 3 likes

Never use the Optical Service

published

Paid over $600 for a pair of glasses, They constantly come loose and fall off my head. I have had them fixed constantly, and they were sent to the factory to be repaired. Still they are not usable.
Extremely disappointed.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationNorth Lakes
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Mzee

MzeeSydney, NSW

Don't waste your precious time and money

published
Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationLidcombe
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AGX

AGXCano

  • 2 reviews
  • 1 like

Rotten strawberries & unpleasantness leaving.

published

1st shop. On leaving, unpleasant woman poked around in our trolley. Looking for....stolen items?Strawberries opened the following morning were okay-ish top layer, covered in fur underneath. Question: do I need to travel across town for this unique experience?

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationACT
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three little bears

three little bearsGreater Melbourne (Inner), VIC

  • 2 reviews

Touchy Register Tape Checker

published
Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationRingwood
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ama

amaGreater Melbourne (Outer), VIC

very bad service

published

costco staff no manner how talk to people nothing say please ,sorry ,thanks | sapcaily ravi bad talking he look like some take drug he do not how talking with woman if you going with baby please carefull i have very bad exp. i am never go back costco moorabbin

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store Locationmoorabbin
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The reviewer stated that an incentive was offered for this review


Pat Henderson

Pat HendersonGreater Melbourne (Outer), VIC

  • 2 reviews

Not what I ordered

published

I ordered a birthday cake for my husbands 70th birthday, which was to have raspberry filling in it. It wasn’t until the cake was cut I saw it was filled with a layer of thick cream and not the jam I had ordered. Not the end of the world but I expected to get what I’d ordered. Far too much cream so unfortunately most of it was not eaten.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationRingwood
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Taleah

TaleahGreater Melbourne (Outer), VIC

  • 5 reviews

New store great location

published

The new store is greatly appreciated as it is central for all in the north. I appreciate that it is the same size store as the rest and same great value.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationEpping
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Gina

GinaSouth East Queensland, QLD

22th September, 3:00pm. Extremely rude staff

published
Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationNorthlakes
See all answers
M Jackson

M JacksonSydney Surrounds, NSW

Horrible customer service

published

Visiting the Auburn store, wanting to buy a TV set, couldn’t find anyone to help me. Found someone in a nearby section and requested someone to help me. After asking what I needed he promptly dismissed my questions as irrelevant. He obviously had no technical knowledge, he even suggested I visit “Harvey Norman” if I wanted to try a remote on a TV. I did go somewhere else, JB Hi Fi, they were very helpful and answered all my questions. I won’t be renewing my membership. If I could, I give them NO stars.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationCostco , Auburn
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Brent

BrentVictoria, 3752

  • 11 reviews
  • 13 likes

Costco is great for what it is!

published
Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationCostco Epping Victoria
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Mel

MelQueensland

The staff are so rude

published

I would like to report one of your workers. On Saturday 7th September 12 noon ish, while checking out, my 2 year old son touched the receipt machine. My husband immediately told my son to not touch the machine. The operator, your employee, Dillon said to my son “I’ll cut your finger off!”. Dillon then paused realising what he had said and apologised. I don’t think this is appropriate behaviour or language for an employee of Costco to direct towards a 2 year old child. I would like a representative of your store to contact me via phone as soon as possible to discuss the matter further and provide me with feedback regarding your actions to rectify this behaviour in your staff. Kind regards, Melissa 0417979545

Customer Service
Return Claim MadeNo

tl83

tl83Sydney, NSW

  • 14 reviews
  • 13 likes

90% of the staff are rude

published

The lady at the door didn’t let me in when I told her I’m not a member and that I just want to browse, but my mum was behind me and she is a member so I went in. And as one reviewer said , at the check out they are always treat you like you are a thief or a junkie. Thanks costco but we are buying with our money !!! And it’s not that cheap maybe a 2% cheaper than outside stores but you’re already charged us $60 membership.
And I don’t know why is that stupid policy that only member can pay with their credit cards! You making it harder for ppl to shop at your place! Wouldn’t go their again.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationCostco casula
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Loz

LozSouth East Queensland, QLD

  • 6 reviews
  • 9 likes

They dont answer their phone ???

published

Just trying to call them to ask a few quick questions, but they dont even answer their phone, same with the Ipswich store. Must be company policy to be arrogant, as usual with companies like these.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
See all answers
Pilot Daly

Pilot DalyGreater Melbourne (Outer), VIC

  • 2 reviews

Feels good to be in America

published

I visited a costco for the first time this month. Great Organic beef burgers. Hot dog with drinks for $2.
Hugh isles with just tones of crap. Meat costs decent and large servings of old classics.
Snacking away on a bag of 1.35kg of Reese buttercups. Loving life.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
See all answers

Extremely disappointed! Do not recommend!

published

I shopped at the Canberra store today and bought the 2kg tub of Chobani yogurt, dated with an expiry date of 4/10/19
I was disappointed to find the yogurt was off.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationCanberra Costco
See all answers

vanessab

vanessabGreater Melbourne (Metropolitan), VIC

  • 8 reviews
  • 2 likes

Good place for things that you need, but you need to know what other retailers charge!!

published

All items are not cheap at Costco!! You really need to know your prices and compare them with other retailers. The only thing is that you get Kirkland products which are exclusive to Costco. The range of tablets are great and their nuts are pretty good too.

There are long waits to pay for your stuff and I always check the online catalogs, as I find that Costco sometimes don't advertise the items that are on special.

The meat is good quality but a bit more expensive.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
See all answers

Vicki

VickiSydney, NSW

  • 4 reviews

Costco Fuel

published

Costco fuel is consistently cheaper than any others in the area. After checking various apps, Costco nearly always comes out in front. The $60 membership fee is quickly reimbursed with the savings made on weekly petrol.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationCostco casula
See all answers

Not happy

published

Bought a cooked chicken great price but not cooked properly red in near the bones of the legs and wings and pink still on the breast staff need to learn to cook them properly

Return Claim MadeNo
Store LocationCostco Ipswich

Jan

JanGreater Melbourne (Outer), VIC

  • 4 reviews

Gas and food

published

This place gets very crowded during weekend. Staffs are more rush. For whom love bulk buying, dont miss this place. Gas is always cheap, I don’t think the one in docklands hasgas station?

Value for Money
Product Quality
Customer Service
Store LocationMoorabin
See all answers

Page 1 of 26

Questions & Answers

Jane

Janeasked

NSW, Marsden Park

How much is swiss miss hot cocoa mix

2 answers
jkl
jkl

ask the store or go in & have a look

tony
tony

what is preventing you from going in & having a look


fibi

fibiasked

I worked briefly in the Ringwood store and promoted food products for a separate company and felt I our sales group should have been eligible for a Costco membership card, why was this not available as I sold the hell out of those potato chips during grand final season and the other sales reps in our group are all superstars.

1 answer
john smith
john smith

Why ask the question here have you thought about asking the store


Elvira Cemeljic

Elvira Cemeljicasked

When will you get Coconut sugar again?I only use organic products from your store.Please get it very soon.Kind regards.

4 answers
Elvira Cemeljic
Elvira Cemeljic

When will you get coconut sugar again?

jkl
jkl

If you want an answer ask at the store

Elvira Cemeljic
Elvira Cemeljic

I have,they’ve said “don’t have any idea. Very disappointing


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Details

Costco ACT, Canberra

Costco ACT, Canberra

35 reviews
Costco SA, Adelaide

Costco SA, Adelaide

32 reviews
Costco NSW, Auburn

Costco NSW, Auburn

62 reviews
Costco NSW, Casula

Costco NSW, Casula

34 reviews
Costco NSW, Marsden Park

Costco NSW, Marsden Park

11 reviews
Costco QLD, North Lakes

Costco QLD, North Lakes

60 reviews
Costco QLD, Ipswich

Costco QLD, Ipswich

10 reviews
Costco VIC, Docklands

Costco VIC, Docklands

51 reviews
Costco VIC, Moorabbin

Costco VIC, Moorabbin

39 reviews
Costco VIC, Ringwood

Costco VIC, Ringwood

32 reviews
Costco VIC, Epping

Costco VIC, Epping

6 reviews
CategorySupermarkets and Physical ShopsSupermarkets and Physical ShopsSupermarkets and Physical ShopsSupermarkets and Physical ShopsSupermarkets and Physical ShopsSupermarkets and Physical ShopsSupermarkets and Physical ShopsSupermarkets and Physical ShopsSupermarkets and Physical ShopsSupermarkets and Physical ShopsSupermarkets and Physical Shops

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