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Costco
2.7 from 527 reviews

See the Best Supermarkets in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
131
4 star
55
3 star
68
2 star
73
1 star
200

Guan

GuanSouth East Queensland, QLD

  • 2 reviews

Aggressive staff at Ipswich fuel station

published

Teela is a very aggressive Ipswich Costco staff at their fuel station. She was not around to help when spill happened, but in time to come around loudly accusing customers who used and returned the towel from spill station stealing, while there is no sign saying customer can not touch the towels when they experiencing a fuel spill! Costco certainly need to train their staff on how to show basic respect without bias!

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationIpswich Costco
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Jen

JenSydney, NSW

  • 2 reviews

Change of recipe Ghirardelli Brownie mix

published

Yesterday I purchased 3 boxes of Ghirardelli brownie mix, (enough to make 300 brownies for gifts), only to discover that the chocolate chips are practically not existent! I counted 3! I cooked them and they taste like cake! No chunks at all!! I have been purchasing these for years with no problem! I'm disgusted and will be taking this up instore

Return Claim MadeNo
Store LocationCasula

Roasted Chicken was RAW on the inside

published

Dec 5-did usual Costco shopping,bought roast chicken supposedly for dinner.Upon cutting the chicken,it was RAW on the inside.
No point bringing it back as petrol alone would cost me more.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationCostco Marsden Park
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My experience was not pleasant

published

My experience was not pleasant as we were at the check out one of the employees that works at Costco was Asian girl but I will not name her she pushed the shopping trolley into me and started laughing it was 400$ dollars worth of drinks and meat and many other stuff she did not even apologise instead smirk and giggled to her selve Im very upset with this customer service doesnt even deserve a star

Value for Money
Product Quality
Customer Service
Store LocationCostco VIC, Docklands
See all answers

Thanh Nguyen

Thanh NguyenCanberra 2600, ACT

Bad service staff

published
Customer Service
Return Claim MadeYes
Store LocationCanberra

Bipin

BipinSydney, NSW

  • 2 reviews

Terrible customer service

published

Management of store, customer service is terrible. Stock availability is bad in the weekends. Specials only while stock last. I went to 3 stores in sydney to buy a security camera system deal ends 02/12/2019 and they said stock will come next week but deal finishes by then.

Customer Service
Return Claim MadeNo

Mum

MumSouth Australia

Meat very very expensive

published

Meats to expensive for average families they look good quality but dont really know as to expensive to purchase to test. Avocados not cheap a lot of groceries arent affordable

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationNorth lakes
See all answers

Lou

Lou

  • 2 reviews

Appalling Customer Service

published

Tried to enter the store to look around before deciding if we wanted to join. Spoken to very rudely by the older, short blond woman guarding the entrance. We were not aware you had to be a member just to get a foot in the door, then when I turned to walk away and told my husband we needed to leave she accused me of 'getting my back up'. I am a manager in retail and if a staff member spoke to any customer like that they would be disciplined. If we had been thinking of joining, her attitude put us right off that idea.

Customer Service
Return Claim MadeNo
Jima545

Jima545South East Queensland, QLD

Poor customer service dont care for disabled family members

published
Value for Money
Product Quality
Customer Service
Return Claim MadeYes
Store LocationNorth lakes
See all answers
Nerida Howell

Nerida HowellSouth East Queensland, QLD

the absolute best I've ever used

published

HARPIC FRESH POWER tropical blossom toilet cleaner.
Works like magic and smells pleasant. Very easy to spot
on the shelf. Look for the bright pink bottle. I will buy it again.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationCostco North Lakes
See all answers

Babar M.

Babar M.Sydney, NSW

Poor customer service

published

Never had such a poor experience with any other store ever. Lady on the return item counter was very rude and insulting that I had to return product and cancel my registration. They sold me car battery worth 300 dollars, and then for exchange process asked me to buy 2 new one before returning the unused one. Then decided that I am not eligible to return items I wanted to return. Hopeless !

Value for Money
Product Quality
Customer Service
Return Claim MadeYes
Store LocationCar batteries
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Delilah

DelilahSouth East Queensland, QLD

Love this shop

published

My family and friends love this shop have saved much money meat is great prices and hot chooks are always welcome with your great salads. And seafood is great prices. Loving saving money with petrol and having more in my wallet. Buying alot of xmas things from costo bumdamba before December. There is always something different to see and try love the free samples. Staff friendly. Always leave happy.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationBundamba
See all answers

Jamed Mason

Jamed MasonSouth East Queensland, QLD

  • 7 reviews

Never use the Optical Service

published

Paid over $600 for a pair of glasses, They constantly come loose and fall off my head. I have had them fixed constantly, and they were sent to the factory to be repaired. Still they are not usable.
Extremely disappointed.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationNorth Lakes
See all answers

Mzee

MzeeSydney, NSW

Don't waste your precious time and money

published
Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationLidcombe
See all answers
AGX

AGXCano

  • 2 reviews
  • 1 like

Rotten strawberries & unpleasantness leaving.

published

1st shop. On leaving, unpleasant woman poked around in our trolley. Looking for....stolen items?Strawberries opened the following morning were okay-ish top layer, covered in fur underneath. Question: do I need to travel across town for this unique experience?

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationACT
See all answers
three little bears

three little bearsGreater Melbourne (Inner), VIC

  • 2 reviews

Touchy Register Tape Checker

published
Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationRingwood
See all answers

ama

amaGreater Melbourne (Outer), VIC

very bad service

published

costco staff no manner how talk to people nothing say please ,sorry ,thanks | sapcaily ravi bad talking he look like some take drug he do not how talking with woman if you going with baby please carefull i have very bad exp. i am never go back costco moorabbin

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store Locationmoorabbin
See all answers

The reviewer stated that an incentive was offered for this review


Pat Henderson

Pat HendersonGreater Melbourne (Outer), VIC

  • 2 reviews

Not what I ordered

published

I ordered a birthday cake for my husbands 70th birthday, which was to have raspberry filling in it. It wasn’t until the cake was cut I saw it was filled with a layer of thick cream and not the jam I had ordered. Not the end of the world but I expected to get what I’d ordered. Far too much cream so unfortunately most of it was not eaten.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationRingwood
See all answers

Taleah

TaleahGreater Melbourne (Outer), VIC

  • 5 reviews
  • 1 like

New store great location

published

The new store is greatly appreciated as it is central for all in the north. I appreciate that it is the same size store as the rest and same great value.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationEpping
See all answers

Gina

GinaSouth East Queensland, QLD

22th September, 3:00pm. Extremely rude staff

published
Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationNorthlakes
See all answers

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Questions & Answers

Scosche boombottle mm

Scosche boombottle mmasked

Scosche boombottle mm

No answers

Jane

Janeasked

How much is swiss miss hot cocoa mix

2 answers
micheal
micheal

ask the store or go in & have a look

hammerhead
hammerhead

what is preventing you from going in & having a look


fibi

fibiasked

I worked briefly in the Ringwood store and promoted food products for a separate company and felt I our sales group should have been eligible for a Costco membership card, why was this not available as I sold the hell out of those potato chips during grand final season and the other sales reps in our group are all superstars.

1 answer
john smith
john smith

Why ask the question here have you thought about asking the store


Get an answer from our members

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