Costco NSW, Casula

i shopped at costco casula on wednesday of 24 december and boughtprawns and oysters and meat it was all awful had to throw oysters as they all went black themeat was very thick and even after i tenderise it still n good i also bought a big watermelon for 1499 and today i put it all inthe bin the only good thing was the cornetto icecream

Their KS Buffalo chicken wings with cheese dressing. My son loves it but recently noticed the chicken were not cleaned properly and found feathers on some of the chicken wings which is disgusting and unacceptable. It is fortunate I saw it and removed them before I heat it up in the air fryer otherwise my son is going to be very upset and won't… Read more

ever eat them anymore. Just an advise to those in the cleaning and preparation section as well as quality control in that department to please make sure to clean the chicken properly and make sure there are no feathers left on it. Hope never to see chicken feathers on KS buffalo wings anymore. I was not aboe to take photo but next time I will.

Slice of Pizza at fast food section for $2.99 – I wonder why there's no more vegies in the serving. Usually, it contains mushroom & capsicum. Perhaps increasing the price by let's say 50 cents, customers would still like it! Show details

Great customer service – Jo-Ann has amazing customer service skills. I have been shopping here and never seen anything like it. Most the staff are very grumpy / unfriendly. Well done Jo Ann. Show details

Fantastic service – Today ( sat 4/12/2001) I filled up at Costco fuel, being on crutches I was struggling a bit ,then I was approached by a Costco team member, Lee, she asked if she could fill the car up for me which was really appreciated, outstanding service, thank you so much, Ken W Picton

Bad costumer services – I recently had a disappointing experience with a cashier (Rhonda G) at Costco. I usually enjoy shopping there, but this time, the cashier was unprofessional and unfriendly and responded with a rude tone. I hope Costco addresses these issues with better training because good customer service makes a big difference.

DO NOT RECCOMEND COMING!! – i don’t understand the point of membership it’s better to come in and just buy. worst customer service and they aren’t understanding. Woolworths is way better . Do not recommend coming! You basically have to pay to enter and spend so much money inside. It’s ridiculous!!

Poor customer service - optical – I went to Costco from Specsavers because they seemed to have a good range and the price I paid was very close to what I was paying elsewhere. I found a good frame and their initial customer service was good, but it all changed when I complained of headaches from the new glasses a couple of months later. Had to wait for a long while to be seen and… Read more

the optometrist wanted to charge me again for another eye test and when I protested, she did it for free but also found nothing wrong. She said there was nothing wrong with the spectacles and there was nothing else she could do. I also tried to get the screws tightened with no luck because the wait is always very long. Specsaves gladly tightened it for me despite the glasses been bought from elsewhere. So this year I returned to Specsavers and they have matched the price with their premium lenses and I have two great pairs of glasses which come with two years guarantee and exceptionally good and efficient service. Costco has lost me because of their attitude and poor and/or non-existent customer service. I do not recommend Costco for eyeglasses.

Team member cannot be bothered assisting – Went to Costco on Saturday to get 36pk cokes, after being sent back and forward, costconteam member advised that they are out of stock, when I point out where they are, he then told me that they are busy, no chance of getting them for me so I walled out empty handed and went to woolworths instead where I could get a much better service, left a feedback in store

You Don't save anything at Costco – Not worth going to Costco now every product has gone up between $3 to $5. If you do your calculations it is cheaper to go woolworths and coles. Aldi is a better option to shop at these hard times. Show details

inferior products used – purchase. Costco don't seem to have any problems putting up the price (and by obscene amounts), so why not just put up the price of the chickens instead of using inferior quality. I think they keep the price low to keep people coming into the store and so making other purchases at the same time, obviously strategic. Show details

Disgusting Customer Service – Staff ( Bhavana) was rude and lacked customer service experience. At the food tasting counter she literally humiliated me and continued to talk about me to other customers. When approached manager Claudia this was not dealt with. After numerous emails they tried to offer me $50 to settle the complaint which I told them to keep their $50 and if I… Read more

have to I shall give them they lousy $50 from out of my pocket. They insulted me because I tasted a food tasting item by staff member making a sarcastic comment that I should read what the food is before taking the item. I find this a very poor service and an insult by their team member ( Bhavana). After placing complaint I received no apology from the Team Member and neither did any management approach me to try and resolve the mater. Absolutely disgusting service overall.

Super unreliable – Hit and miss if they have what you went there for, On every visit, out of stock of this, out of stock of that! Empty shelf here, empty shelf there! A few weeks later items are back on the shelves, wth is this all about! Super Dooper unreliable. They also constantly move items around the store?? One week the bread is here, next week it’s down with… Read more

the motor oil?? This is common with all items in the store constantly shuffling things around for no apparent reason, I questioned the store manager once about this and was told “we do it to make it interesting”?? Wth is that all about?? So don’t bother making a shopping list up before you go because they certainly won’t have everything on the list, or you will waste time looking for its new location , go back a few weeks later and hey presto the items you’re after are back again, that is providing you can find their new location?? Prices on most items are usually no better than Aldi and at least they don’t play the silly Costco shuffle about game. The Rotisserie chickens are also often pink and undercooked, this can lead to serious health problems, wth is that all about?? If not for the cheap fuel I wouldn’t renew my membership.

Warranties are worthless shopping here – We have been members of Costco for a few years and it has always been borderline for us whether the membership provides us real value for money. Our recent experience has tipped us over the edge and we will not be renewing our membership. The Crossroads Casula store is our ‘local’ and the one we usually shop at. Their fresh produce can be of… Read more

excellent quality (but not always since we have also bought some dud produce) and reasonably priced. There are some real bargains to be had but you do need to be selective and do your research. Often items advertised at a discount are not much of a bargain or you may be even paying regular retail prices. There is also the hide and go seek game they play with popular products which are moved every now and then and so when you go looking for them you are more likely to impulse buy. The dealbreaker for us was when we tried to return a defective phone charging cable that failed about 7 months after purchase. We were first told they would not accept the return since the change of mind policy only applies for 90 days after purchase. After again explaining that we were returning a defective item and not as a change of mind they told us since they were a warehouse selling to business that Australian Consumer Law did not apply to them. We were also told we would need to take up the issue of the defective item with the manufacturer. They eventually agreed to refund the item acting like they were doing us a huge favour. I am not a lawyer but after checking the ACCC website this does not seem to be true. Buyer beware.

BBQ chicken – Very disappointed as we bought it home and most of it was pink on the inside so had to throw it out as we did not want to risk salmonella poisoning. They need to be cooked for a lot longer!!!!!

Costco fuel station drivers pushing in – Drivers at Costco Casula are pushing in the left side to get fuel. This needs to be stopped and we need another fuel station in Liverpool and a Costco close by.

WORST staff you will ever meet – I've only been here a few times but MY GOD, there are 2 women at the front on a power trip. I show the membership card but then they DEMAND "you must show us your photo!". So I show them the ID photo, then they say "I don't believe you, show me your drivers license". WHAT? Fine whatever, I show my license and lo and behold they let me through. … Read more

The worst part is when I was buying my stuff and the cashier SAYS THE EXACT SAME THING. I was even paying using a card with my own name on it as well. There were like 7 people behind me lining up as well and the cashier still had the time and effort to argue with me for 5 mins. I can't believe the guy even says to me "you're not that pretty" LIKE WHAT? That's ME in the picture!

Eventually they see my membership, card and license are the same and they let me buy. YIKES

I suggest to everyone, DO NOT SHOP HERE. Unless you like being verbally abused then stay clear

Love all the American products – I love going to Costco, lots to choose from and great quality. You do need to know your prices as other supermarkets can be cheaper when they have things on sale. Love all the short term items in the middle. If you are looking at things for Christmas or Easter you always need to get in early as everything sells out fast. Show details

Bacon in everything – Very unhappy with the food options. Every food has bacon except pizza margaritas and vegetarian pizza. My kids used to love the chicken pizza with bar b sauce which got replaced with beef and bacon. Why sprinkle bacon in everything? There are no non-veg options for Muslims.  Show details

I am unhappy with the bubble tea in the food court – I purchased a bubble tea in the food court only to receive it with undercooked tapioca peals in it. They were hard and I did not finish my drink because of it. Show details

Appalling - Costco Casula Management – Your store at Costco Casula advertise on the internet Opening and Closing Hours. As we are working people who is prepared to spend money and a paid member of your store. At one Saturday as I am a working person came in at your store right on the dot 6pm rushing to get before closing hours as advertised at 6:30. I turned up at your front door 6Pm… Read more

only to be told it’s close. Why do you put on the internet that you close at 6:30 if you are already blocking people that wanted to come in at 6pm . Just to grab a quick item. Your shop should review as what it means are false advertising. If you advertise closing time at 6:30 you should stop people coming in at 6:30 not 6Pm.. .

Disgusting but yet you guys are quick to ask to renew membership ...

Off Chicken Thighs – I too have had issues with Chicken purchased from Costco (Casula) I purchased a two Kilo pack of Thighs and transported it home in a Costco Insulated bag. It had a week to go before the use-by date and the chicken went off. We missed out on BBQ Christmas day. This is the second time we this happened. We have also noticed that they put chicken… Read more

out with a use by date just one day ahead. So you technically have to cook it the follow day... I have not seen this behaviour in any other of the supermarkets. I am returning to CostCo with proof of purchase and with a picture of the chicken in the garbage bin. Both Aldi Woolworths and Coles are better value, its generally $1.00 dearer but at least you know the use-by is accurate.