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Costco NSW, Casula

Costco NSW, Casula

2.9 from 38 reviews

Reviews

2.9

38 reviews
5
(11)
4
(7)
3
(4)
2
(1)
1
(15)
  • Value for Money
    3.0 (7)
  • Product Quality
    3.0 (7)
  • Return Claim MadeYes (1) · No (8)
  • Customer Service
    2.8 (9)
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de9756687

de9756687

  • 6 reviews
  • 1 like

Clothing and Shoes

published

Great prices for this brand..the clothes I brought, are great quality for the price I've paid and their shoes have lasted the distance.. Especially when young children go through shoes at a fast rate.. This Costco, has 'some' fantasic staff members. Happy to be a member..

Trish

TrishSydney, NSW

Crowd control

published

Today I went to Cosco at Casula Liverpool ... early (yes I’m afraid I had too , after not being able to get TP for 3 weeks )I was very early because I had tried the week before & the crowd was overwhelming so did not even bother . The staff were great they had worked it out to stop people from pushing in ... & came out & gave feedback on what stock was available . Very impressed especially with the crowd that was there . Well done to all who work there . All the staff were pleasant & helpful . Huge thumbs up & thank you .

Customer Service
Return Claim MadeNo
Store LocationCasula Crossroads .
Jen

JenSydney, NSW

  • 2 reviews

Change of recipe Ghirardelli Brownie mix

published

Yesterday I purchased 3 boxes of Ghirardelli brownie mix, (enough to make 300 brownies for gifts), only to discover that the chocolate chips are practically not existent! I counted 3! I cooked them and they taste like cake! No chunks at all!! I have been purchasing these for years with no problem! I'm disgusted and will be taking this up instore

Return Claim MadeNo
Store LocationCasula
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Babar M.

Babar M.Sydney, NSW

Poor customer service

published

Never had such a poor experience with any other store ever. Lady on the return item counter was very rude and insulting that I had to return product and cancel my registration. They sold me car battery worth 300 dollars, and then for exchange process asked me to buy 2 new one before returning the unused one. Then decided that I am not eligible to return items I wanted to return. Hopeless !

Customer Service
Value for Money
Product Quality
Return Claim MadeYes
Store LocationCar batteries
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tl83

tl83Sydney, NSW

  • 14 reviews
  • 13 likes

90% of the staff are rude

published

The lady at the door didn’t let me in when I told her I’m not a member and that I just want to browse, but my mum was behind me and she is a member so I went in. And as one reviewer said , at the check out they are always treat you like you are a thief or a junkie. Thanks costco but we are buying with our money !!! And it’s not that cheap maybe a 2% cheaper than outside stores but you’re already charged us $60 membership.
And I don’t know why is that stupid policy that only member can pay with their credit cards! You making it harder for ppl to shop at your place! Wouldn’t go their again.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationCostco casula
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Vicki

VickiSydney, NSW

  • 4 reviews

Costco Fuel

published

Costco fuel is consistently cheaper than any others in the area. After checking various apps, Costco nearly always comes out in front. The $60 membership fee is quickly reimbursed with the savings made on weekly petrol.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationCostco casula
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Ana

AnaSydney, NSW

Very rude check out staff

published

Went there with my friend as she is a member. I spent more than $300. The lady at the checkout was very rude and unprofessional. First She tasked to see my friends drivers license. She didn’t let me pay with my key card and said ( only members are allowed to pay by card, none members pay by cash only! ) honestly she made us feel like we were stealing! Don’t shop there unless you’re a member otherwise they won’t make you feel welcome. Never going back. Worst shopping experience.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationCasula
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James D.

James D.

  • 2 reviews

One stop shop for groceries and petrol

published

Usually go to the Auburn store on the weekends, but happened to visit the Casula store last week.
There is plenty of parking and not as packed as the Auburn one.
Everything you need in bulk.
Unleaded petrol here is about 20cent cheaper than the servo we passed on the way home.
Staff were nice and friendly.
Will be back for our weekly shopping and to fill up the family car.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationCasula
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Mahsa H.

Mahsa H.

  • 2 reviews

Impolite behaviour

published

I went there yesterday for the first time in my life. At the entrance door, there was a lady who asked me if it was my first time visiting there. I replied yes and she said you must go to the counter filling out a form. she did not let me go inside first. her behaviour was not polite and friendly.
at the end of my visit, she asked me to open my bag as if I stole something from their shop! it was very rude. I won't put my feet there ever again.

Customer Service
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Not me

Not me

  • 10 reviews
  • 1 like

Bridgestone tyres

published

Best price for my car tyres they the cheapest at costco then anywhere else. Bought 4 tyres and booked time and they did my car while shopping and u can always take to xheck the air in the tyres

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationCasula
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The reviewer stated that an incentive was offered for this review

Md910

Md910Sydney

  • 4 reviews
  • 5 likes

It is what it is!

published
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
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Lisa

LisaSydney, NSW

  • 6 reviews

It’s okay for what it is

published

Costco is advanced in ways where they provide a variety of products and we are able to taste test samples before purchase. However, there are usually one or two very rude workers who have no manners whatsoever, and ruin the rest of your shopping trip. Encountered one at Casula who needed to get a stick out her butt. She seem like she did not enjoy her job at all and don’t respond well to customers. By asking her about the product, she shrugged and decided to use a spray bottle to clean her sample station instead...

Andrew D

Andrew DCooma Monaro

  • 13 reviews

Save a bundle with COSTCO Fuels

published

COSTCO have put competition back into the market in many products and now with fuels. Canberra used to be the dearest fuel between Sydney and the snowfields, but now its the cheapest thanks to COSTCO. Their fuel stop is by the airport and when they opened they were around 20 cents per litre less than the opposition. In Sydney, Costco fuels are as much as 30 cents a litre cheaper than Coles Express and around 15 cents a litre cheaper than 7/11.
Coles Express is always the dearest fuel. This week, Costco was 30 cents per litre cheaper than coles express.

Mich159

Mich159Sydney, NSW

  • 6 reviews

Love it

published

I have been a customer of Costco since it opened in Auburn.
Couldnt be happier, staffs at both the Auburn and Casula stores provide great customer experience.
The quality of their products are great, it is a wholesaler, therefore you are expecting to buy in bulk.

I am not why there are so many reviews.

Personally, I am very happy with their service and great range of products

Rude staff

published

Approaching the counter to do membership she ask to go to the corner didn’t hear her then she spoke in rude way as if I am stupid and the when try to explain to her that’s not a good customer service then she told me exactly “don’t give me a lesson” ask for the manager who apologise and did good job.

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b cam

b camSydney

  • 5 reviews
  • 3 likes

Awesome store

published

Very good quality of everything from eggs to bread to freshly baked items
Loved their pizza coffee
Fuel is always cheap

boru

boruSydney, NSW

  • 31 reviews
  • 24 likes

A weird company

published
Shirley Marjanovic

Shirley MarjanovicSydney, NSW

  • 14 reviews

My favourite Shop!

published

I am so grateful to be a Costco member as I get great affordable prices and bargain with brand names. The workers are all very kind, professional and great service as our family goes once a week to do shopping.

June 6th 2018 Update: Great customer support

The lady at the counter was very kind and helpful for me to get a mobility scooter for my shopping!

Lai

Lai

  • 8 reviews

Be careful when buying items on promotion

published

In many occasions, I noted after looking at the receipt that they made errors on items that are on promotion. After telling the cashier, I have to wait for them to verify. And, later I have to go to another counter for them to refund me the amount. The whole process usually might take around 20 mins.

Rooster

RoosterSydney

  • 6 reviews

Great place to shop

published

I have been Costco member for few years and they are exceptional.

They source quality products and offer value for money.

Their staff is friendly and they don't hesitate to issue a refund if you have a problem with the product.

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