P&O cancelled the cruise due to Covid (Feb 2020) I am still waiting for a refund. I have contacted Cruise1st about 3 other cruises and after 9 to 12 months I was refunded. I had no problems waiting this long and beyond Cruise1st specified time period. We all know Covid has created major problems everywhere.
But, this final refund was to be deposited in my account in February this year. I've waited until May 6th, today, and rang to check only to be told it 'it can take several months....I'm unable to give an actual date'; this response despite ...

Had a claim with Cruies 1st for cruise and air flights they kept stretching the time for the refund then I finally get it and do my math and I am $700 short after already loses they claim for cancellation.
I send them a query as to why the missing funds and they tell me that is money from MSC cruise lines and that I will have to wait another 18-22 weeks for that refund.
There was no mention of the missing money when they paid me out only an amount without any mention of the $700, its only that I queried the pay out then all of a sudden they tell me there is more to come but have to wait the same period as for the last lot, can this company be trusted? not by me!

Been phoning cruise 1st and was told it’s going to take 16 weeks for my refund.
I had already phoned carrabeen cruises a month ago and they said that they gave the refund to cruise 1st I am not very happy I will have to see if current affairs can do something about it.

Just called Cruise1st asking for group refund procedure. I told her (first name given to me) some members in our group may have communication problem in English, whether I can send an email with all the booking reference information to her. Then she has got very angry with me saying “this is a English speaking country we don’t employ staff who speak other languages..........”

Sail canceled due to covid
Sail date 24/3/2020
Was originally told Cruise1st received our refund on 2/4/2020 and it would be deposited into our account soon.

I call weekly to check whats going on and they say ‘it’ll be in there soon’

Today they said that they only received the money from the cruise line on the 1st of December and the advertised refund processing time (20weeks) will now start from that date.

Super frustrating, just about reading to go to A Current Affair... at my wits end!
...

Cruise First has been terrible refunding the last portion of money due to us. We have received 50% of what is owed, Still waiting .. We booked on the cruise departing April 2020 to South Africa, through the Suez to Venice. Question asked to Qantas regarding refund tells me to refer back to Cruise 1st. No joy there. So disappointing as they keep moving the goal posts re timing for refunds. It started at 10 to 12 weeks and now it's 12 months. Our Holiday was cancelled before Covid lockdown ,But due to illness.
Disgusted with the service from Cruise First.
Tom Armstrong

Thank you to the people who have helped me, I have been waiting for my refund for 11
months but over that time I have realised the processes travel agents have to go through to obtain our refund from the cruise lines etc. I apologise for some of my angry emails and appreciate all the assistance you have given me. This has definitely been a frustrating time for all of us and I wish you all the best for the future. Thank you again!

We were booked to go on the trip of a lifetime last year, however this was not to be.
Our communication with Cruise1st regarding cancellations was not excellent but it was informative. Although we had to wait a while, our refunds were completed today and I can only say that during this very unpredictable time in the travel industry I think they did a great job.
I think people should be a bit more patient and realise Cruise1st cannot refund until they themselves receive refunds from suppliers.
Would I book thru Cruise1st again ....... Yes most definitely!

I was booked on the cruise departing April 2020 to South Africa, through the Suez to Venice. Question asked to Qantas and MSC regarding refund tells me to refer back to Cruise 1st. No joy there. So disappointing as they keep moving the goal posts re timing for refunds. It started at 10 to 12 weeks and now it's 10 months.

We were supposed to be on a cruise/ land package with cruise 1st in October/ November 2020. This was cancelled in July . We have many broken promises and lack of communication and have still not seen any refund. I keep emailing them and I get told we will be paid out by this date then another date then something else . I am very disappointed with their service and intend to take court action in the near future if I don’t get the refund

Our April 2021 cruise was cancelled back in Oct/2020 and Celebrity cruiseline already confirmed they had refunded our deposit to Cruise1st in October. We have not seen any refund and had contacted Cruise1st cancellation dept. [name removed] and booking agent [name removed] numerous times (more than I can remember) but was given the same excuses over and over again saying they are still processing too many refunds and it'll take more time (same old same old). I understand there is a pandemic and shortage of staffs so the 8-10 weeks wait is acc...

So it looks like we are not the only one. It is now 6 months since our cruise was cancelled. We were told it would take 12 weeks to get our money back, 12 became 18 weeks and now 26 weeks. Doesn't look like we'll be using that company in the future.

After having a major trip “May 2020”cancelled due to COVID, we had to be patient for refunds. We were paid in full and hoped to get back some of our $19,000. It included many vendors including numerous airlines, tours and 2 Cruise lines. After receiving notifications from different vendors that our money had been refunded to Cruise 1st within weeks of cancellation, we expected it would be settled within the month. Months went by and Cruise1st had many different stories and many people that we dealt with. In the end, I had 30 names of people gi...

I am a seasoned cruiser who will often book local cruises myself. With an overseas more complicated trip I have found it beneficial and necessary to use an expert like Cruise1st. At the beginning of the Covid-19 outbreak I had an Asia (RCL) and Japan (Diamond Princess) trip booked. My personal Cruise1st agent (Jacki) kept me continually informed, arranged changes to itineraries as necessary based on the current notifications and cancelled the the whole trip and applied for all refunds, which included various hotels, airlines and cruise compan...

I have been chasing an airline refund from them since July last year. In November I received an email to said the money had been received and would be processed within 2-3 weeks. Today I followed up, only to be told there had been closed for 2 weeks and I didn't understand there process and that refunds were done in order of booking not when customers money was received from supplier?? What the.. When I questioned this the lovely gentleman said he wasn't explaining it again and didn't I understand they had been closed for 2 weeks hang up on me....

My holiday was cancelled in July & I've had every excuse why the refund hasn't been issued. Princess has issued their part of the refund to them months ago. I'm sure that Qantas would have issued their part as well by now. I haven't received any email promotion offers for December. Have they gone bust !!

Just received our refund. Thank you Cruise 1st. We wish your company the very best for the future. Just needs patience after an event that "blindsided" the World.

Our Nov. cruise on Queen Elizabeth was cancelled earlier in the year. We opted for a refund of our deposit, being elderly pensioners. We were told Cunard U.K. had refunded monies to Cruise 1st Australia in September, but despite our emails, we keep being told they are busy refunding everybody and it will take some time. Time is something you don't have alot of when you're in your eighties! Thank goodness we didn't pay in full - nonetheless, every dollar is precious to us and I'm sad our first experience with this company has been a negative one.

A China tour and cruise home to Melbourne for October was obviously cancelled. We heard in Feb from Princess Cruises about the cancellation and in late July were refunded $1940 of our Nov '19 $3,503 deposit without ever any communication from Cruise 1st. We had to ask what the refund was for. We have never had an email from Cruise 1st that we didn't request. We have had to send lots of emails to get any information.In mid-November in response again, we were told that they were processing another $600, this time in respect of the flight. Several...

Do not anyone ever book through this company !! Worst customer service and never any response to emails and also have my money and not giving it back that they received weeks ago from a third party !!

A China tour for April was obviously cancelled. We tried cancelling but advised to wait as would only get a small refund, and it they had to cancel we would get more. Well 7 months later we have received even less and have just had a refund of $464 from over $4000 paid after 7 months after we were supposed to leave. Had to send lots of emails to get even that. Very disappointing. I know it is difficult times but they are still trading and selling cruises. Has anyone received a better refund please? We have big medical bills now so were hoping for more even if we could not get it all as could understand that in these present times.