Cruise1st Australia

Unfortunately we booked and paid our deposit and guess what, nothing since. Supposed to include air fares and limited accommodation before a cruise. We like to go early so as not to miss the ship and do some sight seeing prior. 6 months prior and eventually asked what flightscwe would like and a week later nothing not even confirmation of… Read more

receiving email. Ring wait 20 minutes no answer. Email no answer. Looks like we'll do our deposit because why would you pay them any ore when they can't tell you what is happening. Would not contemplate ever using them again and would warn others not to.

Would NOT honour a lower price when the market price dropped, just stalled until the price went up again and then REJECTED the request - bad business, DO NOT USE THIS TA ! Show details

We recently had a trip to South Africa including a 17 day cruise and finished off on the Canary Islands.We arrived after a 30 hours of flying to cape… Read more

town airport only to discover that both of our checking in luggage hadn’t arrived.It took 5days for my bag to arrive and 7 days for my husbands bag to arrive at our hotel.We haven’t had a holiday for 3 years due to my husband’s cancer diagnosis 18 months pryer to our booking a holiday of a lifetime.The anxiety we suffered was so stressful for us not to mention our tour guide who through her neglect in her job left me at a French provincial town on one of our bus tours she was so rude towards us and she involved other guests in my situation that caused us so much grief and more anxiety that we didn’t need.Never again would we book through cruise first we were so exhausted dealing with this company.

Once again Katie has secured us a great cruise for a good price. She always looks after us and our friends for cruises, flights and hotels both domestic and internationally. Show details

Dear Cruise 1st. My sister, Kellie, and I would like to extend our huge gratitude for the help we have received from Jackson Robinson-Taylor and Zac for all the help and support they have given us in the past week and a half with the stressful situation with flights in the Middle East. They have answered all of our questions over the phone or via… Read more

email and been so empathetic, friendly and willing to find alternatives for us. We are so thankful to have new flights and be able to confidently go on our trip in a week's time knowing we don't have to worry about flights. Jackson has been with us from when we booked, and was very helpful with extending our flights so we could do some extra travel whilst in England. They have also assisted with arranging refunds from Qatar for us. I can't imagine how stressful the office must be at the moment with so many clients needing assistance with the Middle East situation, and Jackson and Zac always gave us the time to talk on the phone without feeling rushed. We are happy for this feedback to go on your review platform. Thanks so much again, and we will happily use Cruise 1st again and recommend it to our friends. Kind regards, Lyn Veall

We initially booked a cruise through Cruise 1st early last year and were very happy with the booking process and the actual cruise itself. The Hotel we were booked in was very nice, however the actual room was not the best. It was similar to being put in an attic no view, many of the lights were not working, the dish washer was 'out of action'… Read more

being at the weekend there were no evening meals to be had at the hotel we had to arrange for delivery - not really the best start to our trip. However, things got much better once we boarded our cruise ship Seabourn Encore from the initial boarding all the way through to disembarking we felt as if there was nothing the ship's crew wouldn't provide - the whole cruise was one we will remember always. The hotel we were booked in at the end of the cruise was magnificent - we were thoroughly spoiled. Our only criticism was in the search for Vietnam visas - right up until a few days of setting sail we had no idea of where the ship would actually dock first in Vietnam - there was a possibility of 3 or 4 places it would dock, however to apply for a Vietnam visa you have to specify the actual docking station. Eventually we spoke with the actual cruise line who advised us that for a very small fee we could leave the arrangement of buying a Vietnam visa to the crew on board ship - unfortunately the Cruise 1st agent was unaware of this. We have now booked for another cruise with Cruise 1st for later this year as overall (a couple of minor issues noted above )everything was as advised by the Company.

Do not ever book with Cruise1st. I am currently in a situation whereby I have an email between myself and Travel agent wanting to book two interconnecting cabins. On the ships website it states the rooms are interconnecting but doesn't show the 'doors' etc. I am aware this is important when travelling with <16yrs for supervision. I am now in a… Read more

situation whereby the other adult cannot attend, and I have just learnt the travel agent booked us into the two middle rooms, rather than interconnecting. The cruise company is stating they will not allow me to board without a second adult. Therefore, a 16K cruise and 7K in flights will be forgone due to the incompetence of the travel agent. He is very difficult to deal with and very arrogant. He stated, "I told you this on phone". Where my email to proceed with booking clearly stated Rms E***/E*** - INTERCONNECTING. He is now stating 'I presumed you meant 'next door'.' I have never been more stressed, more angry with the incompetence and arrogance of Cruise1st. They will also not discount the cruise prior to paying full amount and if you cancel they charge $350pp. This is hidden in their terms and conditions and not explained or highlighted by the agent. I have booked many cruises and have never dealt with this level of poor service before.

From start to finish the agent Lisa Connor made everything very easy and put a lot of effort into getting us what we required through numerous contacts by phone and email. Extremely pleased. Show details

I had the pleasure of making a booking with Katie Wallace who was extremely helpful and knowledgeable regarding all aspects of the holiday I was booking. At all times she treated me with courtesy and respect. The price was as quoted. I am a regular customer of Cruise 1st as I find I can rely on professionalism when dealing with your consultants. Katie was particularly efficient and a pleasure to deal with. Show details

The booking was so simple and easy. Tiffany arranged our booking and she was so helpful, I would definitely ring her again for our next cruise. We had one small problem with our Celebrity cruise but I rang and Kristine had it corrected straight away and kept me informed. Many thanks to both ladies for their assistance. Show details

After paying a deposit, I wanted to change to a similar itinerary. Your staff agreed and told me the deposit plus the balance, along with the specific room layout, and that I just needed to wait for email confirmation. They also told me over the phone that there were no handling fees. Two days later, someone called to say that the change was not… Read more

possible and that if the itinerary was changed, the deposit would be forfeited. An unbelievable explanation. Perhaps changing the itinerary would reduce the staff's commission. I had frequented your company many times before retirement and recommended your services to friends. This experience was extremely unpleasant. L Zhang

I was recommended to this company and the service and experience has not been good.I moved 2 cruises to them $20-40k i wanted to upgrade my cabin and it takes the 3-5 days every time to get back to me when it can be done much faster. Generally no… Read more

care no client understanding of what a purchaser needs or wants.It seems as if there is a disconnect between the sales and after sale department (overseas maybe). No one is taking ownership of the process

Cruise 1st, Terrible service! Failure to reply, respond or act via email! Phone call, unable to deal with somebody who could help. No return call or action in changing our requests, promised to call back! Lies, unhelpful, AI assistance failed to get an agent! Left hanging, no contact! Show details

The cruise consultant who booked our cruise was extremely accurate & efficient, also friendly and courteous . I received documents rapidly & my query re return flights and accomodation was dealt with promptly. Show details

We have booked the Queen Anne 17 nights cruise from Sydney to Hong Kong in Feb 2028 with Cruise 1st Australia & Lisa did the booking for 6 of us. Lisa is very friendly & helpful & her excellent service is highly appreciated. Show details

Booking and the cruises done through Cruise 1st has always been an excellent and easy experience. Their staff are always pleasant, careful and thorough. They listen and respond to questions and concerns. Earlier this year we did a 61 night Volendam cruise and we now have another booked with HAL. I rate them highly and have often recommended them. Show details

Kate was totally on top of all details we required advice on and has put together a variety of options we can consider to allow us to make an informed decision. We appreciate her help and are currently considering our options. Show details

Jackson was extremely helpful and put together a travel program (5 cruises) for us in quick time. We were going to return direct to the cruise company but thought we would give an alternate agent a go. Glad we did. Show details

Katie Wallace is my travel consultant. She is so professional and efficient. She made the booking process so smooth and looked after me very well. I forgot I had a Welcome voucher and she reminded me and applied it to my booking. Katie addressed everything, i have complete trust and confidence in her. I will definitely use Katie again and will not hesitate to recommend her to my friends. Show details

My booking experience for my fly, stay and cruise holiday from Tokyo to Singapore was handled by the very professional Natalie Jasper. My requests required some changes as I do not like to fly overnight (even in Business class) and so required a deviation in the flights and a stopover in Singapore. I rang Cruise 1st on a Sunday afternoon expecting… Read more

to leave a message for a call back. However, Natalie answered, was quick on the uptake of my requirements and the next day I had my quote which I am very pleased with. Of course, as the trip is not until 27 April 2027, Natalie had to quote the flight costs as if the same as now but we are hoping that with the very early (when they are available) booking the cost will be lower. Apparently we should know this in a few months. Also Natalie has noted my preference for a particular cabin location. Would recommend Cruise 1st and the service provided by Natalie.

After having to cancel our booked cruise because of the current situation world wide, and health issues, our travel advisor Jackson Robertson Taylor, rebooked another cruise for next year. He also was able to get all our refunds from booked tours and airlines. We appreciate all his efforts and the constant communication we received. Cannot recommend this company or Jackson highly enough enough Many thanks Show details

Kate Lee is a gem. Very friendly, patient, attentive & extremely helpful. I only rated price accuracy as OK as I was not expecting such a big price increase in 4 days. Understandable though consdering the current climate, fuel costs etc. I was somewhat hesitant to commit on the spot but Kate managed to get me over the line and I'm so glad she did… Read more

as I fear at the rate of price increases I would have not booked anything at all. Now, thanks to Kate, I can look forward to an amazing New Year's Eve and 60th Birthday, yay.

Outstanding knowledge from Michael and good value with Cruise1st offers. This is multiple bookings with Cruise1st and all have been worthy of not booking direct. Show details

I have found Kate Lee extremely good at her job organizing our cruise including flights, hotels etc. Very clear with her communications both emails and phone calls.