So it looks like we are not the only one. It is now 6 months since our cruise was cancelled. We were told it would take 12 weeks to get our money back, 12 became 18 weeks and now 26 weeks. Doesn't look like we'll be using that company in the future.

My holiday was cancelled in July & I've had every excuse why the refund hasn't been issued. Princess has issued their part of the refund to them months ago. I'm sure that Qantas would have issued their part as well by now. I haven't received any email promotion offers for December. Have they gone bust !!

Our Nov. cruise on Queen Elizabeth was cancelled earlier in the year. We opted for a refund of our deposit, being elderly pensioners. We were told Cunard U.K. had refunded monies to Cruise 1st Australia in September, but despite our emails, we keep being told they are busy refunding everybody and it will take some time. Time is something you don't have alot of when you're in your eighties! Thank goodness we didn't pay in full - nonetheless, every dollar is precious to us and I'm sad our first experience with this company has been a negative one.

Do not anyone ever book through this company !! Worst customer service and never any response to emails and also have my money and not giving it back that they received weeks ago from a third party !!

A China tour for April was obviously cancelled. We tried cancelling but advised to wait as would only get a small refund, and it they had to cancel we would get more. Well 7 months later we have received even less and have just had a refund of $464 from over $4000 paid after 7 months after we were supposed to leave. Had to send lots of emails to get even that. Very disappointing. I know it is difficult times but they are still trading and selling cruises. Has anyone received a better refund please? We have big medical bills now so were hoping for more even if we could not get it all as could understand that in these present times.

Flights, African safari, cruise through Suez Canal cancelled still waiting for refund, no correspondence. Have emailed on numerous occasions with only automatic reply. This type of service does not give any encouragement to use this company again. Has anyone received a refund from this company for this cruise?

please do not use this company. booked a holiday through them include air fares to china got the tickes 1 week before departure. first group ok second group sending us to abu dabi with no forwarding flight
many many more errors transport to ship a no show tours trying to drop you 6 klm from your hotel BEWARE

We were booked on a cruise for the beginning of October. They said we would get a full refund if the cruise was cancelled. We have heard nothing from them.

It is frustrating that you work hard for a holiday and through no fault of your own not only do you have a cancellation but you also have to fight for the refund. I understand it is not Cruise1st fault however to not communicate truthfully timeframes for the refund of all monies is unacceptable. I will never pre book or pre pay with any company due to this unfortunate and stressful experience.

Thank you cruise 1st, you have been wonderful. Thank you to all the staff that were involved in our full refund. We will be cruising with you again. Also we will be referring your company to others.

Having concerns about Covid 19, I emailed Cruise1st - they had no concerns as they knew they had my money and I was unlikely to see the bulk of it back. Over 7 months after abandoning ship, outlaying further funds to get back, and a couple of dozen unanswered emails, we get a franction of what we paid, without breakup. This company has no regard for the well-being of their customers once they have your money. I understand it is a difficult time but questions should be answered and not ignored. I will never again give my money to this company or any travel company. Better to do it all yourself as you can rely on yourself to get the job done quickly and without third-party stress.

We have dealt with Cruise 1st previously,This time through COVID had a cruise and flight booked,all cancelled , after speaking to Michael Moore a representative ,we can only thank both him and Cruise 1st for there excellent service,we received a full refund in the exact time we were told. Would recommend.

I have to say that it took us a long time and lots of emails and phone calls but finally we got a full refund for our 19 days cruise and one week stay to/in Hawaii mostly into our bank some in Jetstar credit. I know it is a difficult time for all of us so be patient. Thank you Cruise1st.

We cancelled when the government said stay in Australia , from then on I have logged so many calls to Cruise1st that I have just about filled a exercise book , with a lack of response to calls and email has now given me grey hair, if anybody reads my review please don't book with them it has cost us thousands and many sleepless nights and is still ongoing after 7 months, never again !!!!!