After nine previous (successful) bookings with Cunard, we now find that their site has undergone a subtle but important change. After reassuring customers that they need only pay the usual 5% deposit, the page where you enter your card details defaults to FULL FARE payment! This, even though the same page still tells you that “today’s” payment will only be the deposit. And, of course, because they still haven’t got around to confirming your Future Cruise Credit from the earlier cancellations, you are hit with the full sticker-price, not the pri...

We were booked on Cunard’s Queen Mary 2 cruise from Fremantle to Africa on 14th March. We contacted Cunard the evening before and were told the cruise was still happening. We flew from regional NSW via Sydney and arrived at Fremantle about midday to be told the cruise had now been cancelled. We were bussed to a hotel and told to wait for a Cunard representative to arrange our return air fares. We saw no Cunard staff until late on the third day when all passengers who were already onboard were also bussed to hotels. By then, we gave up waiting a...

I endorse everything said by others about Cunard's reprehensible attitude regarding refunds.

I also have not received a refund as yet but my timeline might be of use to some.

Booked a 12 April Cunard QE cruise through Cruise1st.
When Cunard eventually cancelled the cruise, which the Australian Government had banned many weeks before, I contacted Cruise1st. They refused to help and directed me to Cunard. Really?

31 March 2020 - Claimed refund from Cunard. Cunard said they would take at least 12 weeks to make refund to agent Cruise1st rather than to me directly. Really?
Cruise 1st would not reply to phone or emails.
...

We were booked to go on the QM2 to Cape Town from Fremantle on 14 March 2020. Aus Govt posted not to cruise on 09 March. I cancelled on 10 March and the Cruise was subsequently cancelled by Cunard on the departure date. I was promised that a refund by Cunard would be given at a later date after a phone call on 15th.
I have had 11 lengthy phone calls with them (the last few recorded with their agreement). I have been promised the refund on so many dates, from 12 weeks to 15th May etc but to no avail.

The last phone call 2 days ago suddenly in...

stonewalling,website doesnt work properly, no communication and still waiting for a refund for a cruise THEY cancelled 6 weeks ago. What can anyone expect now they are owned by Carnival. What a shame a grand old line has sunk to the depths of its booze cruise cousins

My husband lost his job and so I had to cancel 2 planned cruises with Cunard. The Coronavirus crisis has compounded the situation and money to pay bills and put food on the table is non existent. I have contacted Cunard to try and expedite my refunds ( mind you they still withheld well over $1000 in cancellation fees even though travel was more than 6 months out) but they keep stone walling me. Their actions are deplorable and they are greedy and very unsympathetic to the needs of others. I believe these actions are appalling and needs to be reviewed.

Cunard have stated that as a british national and over 70 and a British national then you can cancel but there is no way to contact them to cancel. The UK office is closed and nobody is responding on Social Media.

In December last year we made an initial booking request for a cruise on Cunard Queen Elizabeth and encountered an extremely disappointing experience which we believe amounts to disability discrimination. The sequence of events is as follows:
Initial booking request for Cunard Queen Elizabeth Cruise NoQQ004 ExMelbourne on 26th January 2020 made with OzCruising for a BF Balcony cabin. Although this was an online booking request, I spoke to OzCruising to advise them that my husband who has limited mobility would be bringing a Disability Mobile s...

We had a balcony stateroom on deck 8 which was sufficient for our needs. The cabin was lovely but as with all ships the bathrooms are very small.
Food could not be better and the alternative dining areas had food as good as or better than most land based restaurants.
All staff were excellent and most could always remember your name.
The Queen Elizabeth is a beautiful ship with more activities to do than is possible to fit in in a day. All insight. lectures (as they are called)were carried out by truly professional people who were and are well k...

Booked and paid for a cruise on the Queen Elizabeth out of Melbourne in December. A medical problem means I had to cancel the cruise. Cruiseaway took $400 cancelation fee and tell me it will be 6 to 8 weeks before we get our money back. I understand a cancelation fee but $400? 6 to 8 weeks to get the money back is just plain rude. Problem is I'm sure all the cruise lines are the same. puts you off this kind of holiday. Oh and I did have travel insurance but we did not fall under the criteria to claim it through them. five Phone calls to them an...

Just a 5 day R&R in March 2019 around Tasmania and back to Sydney. Cabin was good, nice balcony but being on Deck 4 we could not use the balcony as the salt water had encrusted on the furniture (not the fault of Cunard but just a tip.... don’t book a deck lower than 7.

Food and service in the main dining room was good. Cabin steward polite but hardly understood English and never a smile. Not even when we gave him a good tip on the last night!!

Only 2 shows during the voyage - one show a night at 8.30 pm which was our dinner time!! We trie...

There is no longer any semblance of British culture or class. We found the only interest of the cruise owners was collecting dollars from us, example expecting us to pay tips for drinks and adding a service fee as well. Money changing, well, we wanted to change some pounds and euros into US$ so the euros were exchanged for pounds first, then to US$ and for every exchange, we were charged 16%. The food was not of the standard we expected from a cruise liner, in short, total disappointment.

Booking through Cunard directly was seamless.

I expected the Cunard product to be up market compared to Princess, Holland America and Celebrity. Unfortunately I was sorely disappointed. The only points of difference that were better was the hosted bridge, afternoon tea and thermal pool.

The food in the buffet was unimpressive. The salads in particular were tired and limp. The chef should benchmark Holland Americas great salad bar. The hot food were "stews", meat overcooked and fish inedible.
We expected the class system for some events a...

Most people would probably consider me an oldie at age 67 but I like to mix with all age groups. On the QM2 you don't really get that opportunity as the ages of the passengers are definitely 60-90 with very few younger people on-board. The layout of this ship is confusing so you need the deck plans with you all the time. The decor is more elegant than other cruise lines, the food is good, the buffet is OK but very strangely configured. We had a sheltered balcony stateroom with less storage than we've ever experienced on other lines but we d...

Cunard Queen Elizabeth: 17 Day Cruise Sydney - Kobe Japan.

Short synopsis purely a personal objective.

A most luxuriously fitted out ship, wood panelled veneer everywhere you turn, ship maintained to a high standard. Ships crew were very stayed, straight laced, always formal, never a smile to greet or serve you. Cabins are smaller than other cruise lines balcony grade cabins. Bathroom extremely compact, the smallest hand wash basin I have ever encountered on any modern cruise ship/liner, small shower, has plastic curtain, no sliding persp...