Cunard Line
75 reviews
- Cruise Line
- ·
- Third Party
Excellent helpful staff helped me take advantage of last-minute cruise tour with Cunard at great price reduction. I hope the rest of my tour goes as well as the booking process.
We would love to commend the services of Joshua, Preston, Mojo, Alexandra and Tandeka on our recent cruise to Alaska on board the QE. Their service with a smile each morning or evening made for a happy cruise. We looked forward to seeing them every time and frequented their working areas as they made us feel very welcome and special. Please ensure they see this. Chrissie and Dave from Australia. :) Show details
Stepping onto the Queen Elizabeth in Sydney Harbour, I was immediately transported back to a golden age of cruising. This isn't just a ship; it’s a floating Art Deco palace, dripping with a quiet, undeniable finery. The soaring Grand Lobby, with its rich wood panels and gleaming chandeliers, set the tone perfectly, offering a stunning backdrop to… Read more
our departure. The true highlight of the opulence, of course, was the evening ritual. Attending the Gala Ball in the Queens Room was the very definition of old-world glamour. Dressed in my finest evening wear, gliding across the vast ballroom floor beneath the sparkling lights, accompanied by the Cunard orchestra, made me feel like I’d walked onto a 1930s film set. Even the daily Afternoon Tea, served by white-gloved waiters in the same magnificent room, felt like an occasion rather than just a snack. As we sailed across the Tasman toward the rugged beauty of Hobart, every space—from the quiet, two-deck library to the refined Britannia restaurant—exuded sophistication. It was a journey of deliberate indulgence, proving that sometimes, the most magnificent part of the destination is the elegant vessel that takes you there. I came seeking tradition and opulence, and the Queen Elizabeth delivered in style. Thank you for making this a real highlight of 2025 and a great start to the year. I look forward to when you come back again to our shores.
Reviews with attachments
- +4
Australian Culinary Voyage 6 - 11 Feb 2025 – I had a Stateroom on Deck 6. We loved the meals, the cleanliness, afternoon teas in the Queen’s Room. In the Britannia Room, I loved their vegetarian meals of Potato Gnocchi and Pithivier of Cauliflower. We also enjoyed their Mussels in Curry sauce. I was rather disappointed we could not book online prior to the voyage for the culinary dinners. I… Read more
arrived early for the 10:30 opening booking times to find a very long queue, and only a few seats remaining.
The final evening of the cruise did not feature a special menu.
A misprint in the book indicated that the champagne afternoon tea in the Britannia was complimentary. Upon enquiry, we were informed that all champagne afternoon teas in the Britannia incur a cost, and this instance was no exception. We were then patronisingly directed to the Queen’s Room, where the afternoon tea is available at no charge.
Unauthorised charges were made on my credit card, including an on-hold $1.00 transaction and two others unidentified items which were later explained a gratuities. A courtesy email before sailing would have been helpful since I couldn't check my statements until wifi was available.
The room itself was lovely and comfortable. As expected, the bathroom was tiny, less than 1 sqm. No shower cap, BYO hair conditioner The tv remote was clearly well used as the prints were rubbed off. I appreciated the kettle and a few instant coffee/tea bags in the room,
There were no usb ports, so BYO.
Bottled water in the room was US$4 per bottle or US$20 for a package of 6 bottles.
Greedy corporate culture – I'll give you the facts, in addition to what has already been said by others; Buyer beware....once your money is paid in full, don't expect transparency and honesty from this corporation. Their slogan..'Cruise with confidence'...just goes to show, this company is built on FIB. I've written a lot, but a lot needs to be said. Booked a cruise to NZ… Read more
14 months prior. It was a gift to my young 89 year old mum and she was so excited and so deserved of a special trip. 1. Booking confirmation advised we would receive information packs some 5 weeks prior to departure. Never arrived. Rang only to be told they don't do them anymore. 2. At time of paying full amount in Novemer 2022, I asked if the Queen Elizabeth ship had had COVID outbreaks. Was put on hold several times by their Phillipine call centre, and finally advised that it would be in breach of passenger privacy to disclose this, and really pushed for payment. Earlier that day QE had been denied entry into Bali due to COVID outbreak on board. FIB. 3. 4 days before departure and only by chance I googled our cruise itinery, and noticed Milford Sound and Bay of islands removed from itinery. Never received any email/text from Cunard. 4. Cunard falsely advertise a NZ land tour in Dunedin by train, and has it listed as 'Sold out'. This tour is a major masthead on their advertised NZ cruise. I rang the railway directly in NZ. I was informed this tour was decommissioned in 2019. Blatant false advertising by Cunard. 5. With a full refund on offer only days before cruise, I decided to cancel after much heartache and felt dreadful letting my mum down. I spent the next 2 days till all hours in the night trying to find an alternative. Within 2 hours of cancellation, Cunard sends me a text (first time I had direct contact by Cunard) advising of an itinery change and if an email had not been received, then to call them. Funny how communication is on cue when they want your money back, which by the way, was going to take up to 50-60 business days for the refund. 6. NZ cruise was completely cancelled by Cunard (due to their hull) the day before departure. They were offering a 13 night cruise up east coast of Australia stopping at Eden, Brisbane, Cairns, Port Douglas and Sydney on way back along with a future cruise credit for 50% of what you had paid to go towards a future trip with Cunard. They keenly reinstated my booking. 7. Rang Cunard on the monday late afternoon (day before departure)to re-affirm the itinery and offer. Requested this in an email. Still waiting. 8. Boarded ship somewhat stressed. Terminal security were also stressing to us that 'you understand this cruise is not going to NZ'. Apparently many were unaware of this until they embarked on ship. Mix up with our room and were unable to check in for over an hour. 9. Went up on top deck to wave Melbourne farewell, only for Captain to announce our trip up to Cairns. No mention of Port Douglas...no-one had been notified of Port Douglas being removed. 10. By chance I came upon the captain in the lobby days later and I asked him why Port Douglas had been taken out. He said and I quote..."it was left on the itinery by mistake/error". He advised it actually added another 10 hours cruise time. However, I believe we sailed up that way anyway to go around a reef area. 11. I wrote a letter to the captain whilst on board with some clarification on this and the hull issue and kindly asked for a reply before disembarkation. No reply, no communication at all. 12. Port dock change in Brisbane had us anchored in an ugly industrialised area, taking 40 minutes by shuttle and literally dumped in CBD area. We decided to stay on board and sit out on balcony. Ships maintenance workers started using angle grinders as soon as we docked, to a point we could not stay in our room/balcony. Complained to Pursers Desk and was offered ear plugs. See photo. Allowing micro paint/plastics into the water. 13. It should be noted that in Cairns and Sydney as early as 7.48am similar maintenance was carried out. They were even painting the exterior of the boat up until late afternoon in very humid conditions. How is this even allowed in such a pristine area when we are about to sail through the Great Barrier Reef?..With a contaminated hull! 14. 4th January wrote a letter to the CEO of Cunard in UK expressing how were both so looking forward to this cruise and how deserving my mum is of this trip and trusting it will meet our realistic expectations. No response. Sent a letter to the CEO of Carnival/Cunard on 27th of January, being aware of the Hull issue asking what measures did they have to ensure we don't suffer the same fate as their last NZ cruise in January and the importance of this cruise for my mum. No response other than they had referred it to the Australian office. No reply. I want my FCC refunded. I don't trust this organisation and dont want my dearest mum exposed to any further deceit. Potential customers, just read the reviews. The QE ship, the staff and the service still has potential, BUT the corporate hands that manage them expose the passengers to an extremely vulnerable and unpredictable cruise agenda, with their total disregard for passenger respect/enjoyment, driven by their constant focus on bottom line profit. Such a shame a truly honest Australian classic, Waltzing Matilda, has branded itself against this organisation. Just goes to show, money and marketing can by any desired image. I wonder how Deltra Goodrem would write her review if given the same treatment paying passengers received on this, and it seems, from other reviews, previous cruises, received. Would she still ,'Go a Waltzing Matilda with Cunard?'
Positive reviews
Wonderful Holiday – We just sailed from San Francisco to Sydney and I couldn't be happier. We booked a Princess Grill suite. They upgraded us to a Queen's Grill Penthouse. The suite was beautiful. The bar was restocked as required. They even bought my husband a case of London Pride. Queen's Grill restaurant was superb. The food was wonderful. The staff were all very… Read more
friendly offering first class service. New Zealand was cancelled but we went to Fiji instead. We also swapped New Caledonia for Vanuatu. We had a fabulous trip.
Get this one off your bucket list – To step onboard the QE 11 is a different world.You feel at home immediately.The comfort and luxury nothing is spared.We had a balcony state room on deck 4.It was large with everything we needed even a welcome bottle of champagne in the fridge.The ship is very easy to get around with well appointed public rooms.Food is fine dining and excellent… Read more
choices.Prices are in US dollars so this can hit your budget.Entertaiment show stopping and very good quality entertainers.The crew are very much no problem we can do that for you.Stop thinking about it and please you owe it to yourself go on it even for 3 nights you will feel very special.
We loved our Christmas cruise – Amazing staff, great shows, and wonderful festivities on board a beautiful and majestic ship. There was something for everyone of us. Our son loved personalising his pizzas and the amazing kids club and we loved the bars and theatre, and the Britannia 5-course meals. We came back from the 14 day cruise rested and happy. My sleep had improved. Show details
Negative reviews
Cunard have removed complimentary room service for service after breakfast (10am). We paid a lot of cash for a balcony so we could enjoy our lunch or dinner on our private balcony. We are thoroughly disgusted at Cunard’s lack of transparency and intend to request compensation on June 23 on our second cruise, in 2025, with Cunard. It will be our final cruise if this is not resolved to our satisfaction. Show details
tried to respond to advertised Big Balcony event leaving Miami for Mexico/Caribbean for 25,26 &27, I wanted 26 dates but there was ony 25 available to book. Was going to email with inquiry but no access on web site so tried to google contact address, managed to get two adresses on sending emails both would not send as adress was unreachable. All… Read more
I can say is I'm glad this happened and I didn;t book image how difficult it would be if I had and needed assistance, no one here
Disappointing service – Information desk staff on board were rude and unhelpful. Room staff were great though. Restaurant staff were almost snobby. Purchased one paint set in the painting class and was charged for 3 sets. Still trying to get a refund 7 weeks later. Cunard telephone staff are unhelpful. They hope we will just forget and give up I think. Show details
Recent reviews
Terrible Customer Service – Very poor service from Cunard Customer Service. I rang to find out if an Indonesian visa was required for the trip from Sydney to Singapore departing on 11 February 2025. This was even if we did not wish to disembark at Bali. The first representative gave me contradictory answers. When I requested the response be in writing, she advised me to ask… Read more
the question via the website. I have sent in my question via the website and also to the Cunard address listed separately. It has been a month and no response has been received. Pretty poor service for a simple question....... Don't you think, Cunard? Wondering if the service on the ship will be any better!!!!!
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too expensive – we booked the culinary cruise fro FEBRUARY 2025 , 5 DAYS TO Tasmania and back from Sydney . paid in full .at time of direct booking , princess grill , $8k plus . Finally got info on the cruise . ITS A CULINARY FOODIES CRUISE ?RIGHT ! so when we get the details of the cruise we have to pay extra in US $ 'S FOR dinning with the celebrity chefs… Read more
prepared meals . Not just a small amount per dinner it was a $170 pp united states dollars AT 0.66 CENTS PER $US $1.00 WAS A$258 , ABSOLUTELY outrageous , I cancelled the trip , LOST MY DESPOSIT , which I can claim on insurance WHEN THEY ISSUE ME WITH A DOCUMENT . I am a platinum member of Cunard but doubt i will ever travel again with them . SO GREEDY AND EXPENSIVE now compared to other cruise lines .
Very bad service keeping in dark – I’ve lost trust in the Cunard Company for cruising. We’re scheduled to cruise on the Queen Elizabeth to Victoria, NSW, starting November 17th. However, we still haven’t received information about arrival and departure times at each port. Other cruise companies provide these details a year in advance, including port names and locations. Cunard… Read more
keeps us in the dark, which I believe is a sign of dishonesty. Knowing the arrival and departure times allows passengers to arrange local tours, which are significantly cheaper than cruise tours. It seems like Cunard intentionally withholds this information to prevent us from exploring more affordable options. Additionally, they keep emailing us for our home address, which they should already have.
Cunnard Cruise line dishonesty – I’ve lost trust in the Cunard Company for cruising. We’re scheduled to cruise on the Queen Elizabeth to Victoria, NSW, starting November 17th. However, we still haven’t received information about arrival and departure times at each port. Other cruise companies provide these details a year in advance, including port names and locations. Cunard… Read more
keeps us in the dark, which I believe is a sign of dishonesty. Knowing the arrival and departure times allows passengers to arrange local tours, which are significantly and up to 7yimes cheaper than cruise tours. It seems like Cunard intentionally withholds this information to prevent us from exploring more affordable options. Additionally, they keep emailing us for our home address, which they should already have.
Poor Service on Cunard – I am booked on a Cunard Cruise for this November (2024), and I am not looking forward to it for a number of reasons - the main one being that my partner will not be able to accompany me and despite the fact that we are still paying his full fare, Cunard will not transfer his $150 onboard credit to me, as this is their policy. Once a cruise line… Read more
gets your money they hang onto it!
The other reason I am not looking forward to the cruise is because I am vegan and although Cunard claims that they cater for vegans and vegetarians without you needing to notify them of your dietary needs, they do not - other than in that tired old vegan experience of endless chips and salad. I am worse than vegan of course as I try mostly to follow a whole foods diet and obviously cruise food is highly processed and extremely sugary.
I did this cruise last year so I know the issues I will be facing ... no plant protein sources unless I ask for a slab of cold tofu or baked beans, no berries (my preferred fruit), and no decent salads - I remember one "salad" I got was a few slices of fennel and a sprig of dill with a vinaigrette dressing. The bread will all be white and long-life. Also everyone else will be eating cakes and other treats ... none of which will be vegan. So I plan to take my own food on board as last time I exited an eight day cruise feeling extremely ill due to the bad food.
I also had some bad experiences onboard the cruise last year due to the arrogance and rudeness of the British staff - the ones with the braid and epaulettes. Like all cruise lines the people who mainly provide service on Cunard Cruises are from poor Pacific Rim nations and they are very polite and helpful. But God forbid that you encounter any other staff members - the attitude is like they are police and you are some kind of transgressor. I will be avoiding them strenuously. I did make a complaint about one very aggressive staff member in writing after my last cruise but I did not get a response from Cunard as they don't care.
You may ask so why am I travelling on this cruise again again ... well my partner loved getting room service last time and was happy to travel again on this ship (but is just about to start a new job and they won't grant him leave), and my elderly parents enjoy cruising. They are both nearly ninety so I am accompanying them on this trip. My sister lives in Western Australia and this cruise from Fremantle to Melbourne is the return leg of a visit to her.
My other main issue is the appalling website you have to navigate to get on board ... and the telephone customer service people are sort of helpful but keep directing you to the website which doesn't do the things they claim it does. I have spent hours already telephoning them (and waiting for the phone to be answered) just trying to register the details Cunard needs so we can get boarding passes ... and I still can't register my father's credit card on his cruise card so it will all be debited to mine ... oh fun and games.
So, after this trip I will never ever ever be travelling on a Cunard cruise ship ever again.
Poor first impressions – I rang Cunard Australia to inquire about cruising as a single passenger. The staff member who took my call was not helpful; gave me a quote by phone for my cruise of interest, but advised they could not email me any details as they did not have access to email (!). I was amazed by the poor quality of response (and from a line such as Cunard!).
Bad customer service – Tried to obtain a juice and was advised no juices after 5pm. Next day was advied no fruit yet there was plenty of fruit ub the Lido which is next door to the winter garden, same story on a third day. Kids runnings up & down the corridors making noise at night. Show details
Unprofessional and zero customer service – Warning to anyone using a Russian passport. I am Australian, booked a Mediterranean cruise (from Istanbul to Greece and disembarkation in Rome) for my daughter, my mum (Russian passport with a valid European visa) and myself almost year in advance. It was a part of our 6-week European trip as a family. Cunard had all our payments, paperwork,… Read more
addresses and passports in due times. When I already was in Paris and basically 3 days before the start of the cruise I get an email from my agent saying Cunard cannot let my mum onboard due to Russian passports being under sanctions. Seriously? They had our details forever, and that’s when they decide we can’t go? You can imagine my frustration and stress when I was trying to resolve this issue. THERE WAS NO ONE in Cunard who spoke with me, they only sent me template responses ‘your issue was escalated’ and then silence. The way they handled the situation was totally unprofessional. While I was trying to get someone on the line, I reached Istanbul (the departure port) and emailed my agent to cancel the cruise for us all as I did not want to go with them anymore. You can imagine the level of stress during ‘the holiday’ when I had to urgently book a totally new week of holiday instead of this cruise. Well, several thousands dollars later and more grey hair, and we were back on track. Will never ever book Cunard again. Extremely disappointed.
Cross-sell with no details after – Booked to sail on Queen Elizabeth from Vancouver on 21 June 2024, preceded by a Rocky Mountaineer rail package from Calgary to Vancouver commencing 16 June 2024 (cruise and rail package both booked through Cunard). Booking was made 2 October 2023. Prior to booking, contacted Cunard’s customer service line to see if we could ascertain further… Read more
detail of the rail journey, particularly accommodation standards and hotels that would host us. We were only able to learn that the choice was related to the service standard on board the train (“Gold Leaf” or “Silver Leaf”) and that the overnight accommodation prior to and during the rail journey would be commensurate with that choice, details only advised closer to embarkation. It was suggested to us to try contacting Cunard again “in a couple of months”. A review of Rocky Mountaineer’s own web-site was also suggested as a way to inform ourselves. On it we could see, if we booked directly with Rocky Mountaineer, the choice of Gold Leaf or Silver Leaf and then, if Gold Leaf was chosen, a selection of 3 grades of accommodation, with varying tariffs –indicative of some further variability in standards we might expect. In November 2023, we again enquired about when we might hear something more definitive about the rail package. At this point, the expectation set was that we should wait until “a couple of months” before we were due to embark to try to enquire again, as well as potentially contacting Rocky Mountaineer directly. We tried Rocky Mountaineer. Cunard’s booking reference did not match Rocky Mountaineer’s format. Rocky Mountaineer attempted a search by our name, and scheduled departure date, without success. It was suggested by the Rocky Mountaineer staff that it was most likely reserved as a bulk or “party booking” within their system without individual passenger details. Our full balance fell due on 12 March and was paid. Thinking this might have been the trigger event required before details would be advised, in early April 2024, now “a couple of months” before due to sail contacted the Australian call centre again. Told that the details of hotel names were not in Cunard’s system, and to try to call again a “little nearer” embarkation date. When I expressed dissatisfaction with another vague timeline, it was suggested I should ring again “21 days before” embarkation. I confirmed with the operator that the suggestion was still that I contact Cunard to seek the information, rather than that I should expect to be told something at a particular time. I explained to the operator I did not blame them for not being able to tell me something they did not know, but asked to have my call escalated to a supervisor, as the new “21 days before” expectation didn’t come with conviction. After a period on hold, I was advised that the supervisor was in a meeting, and someone would call me back “within the week”. No call has been received in the 2 months hence. Raised concerns regarding the lack of detail of what one is asked to commit to and pay for versus what we will be getting via Cunard’s “Contact Us” online form 4 April 2024. Nil response to date. Utilising the MyCunard login service, dates for the Land Package are shown without specifics, and without mention of the first night’s accommodation in Calgary or the airport transfer (both are mentioned in Cunard’s booking confirmation). 31 May (within 21 days of embarkation) called Cunard Australian customer service line again. The name of one hotel disclosed (the missing Calgary night). Operator unable to email any detail advises cunard.aspac@carnivalaustralia.com address to raise questions as they can email to customers. Reply from Cunard on 3 June remains silent on Calgary accommodation, no answer to question re who/were to meet Transfer service to Hotel from Calgary Airport. Refers back to call centre number for any further questions. Call centre unable to provide more, but indicates breakfasts included at all hotels and confirms names of most but not clear on all room standards, suggests follow up email. Email to Cunard on 3 June with 6 specific questions. Only 1 of 6 questions answered in reply from Cunard 5 June, suggesting call centre for any follow up. In between a call to Rocky Mountaineer’s Canadian number indicates Travel Documents have been sent from Rocky Mountaineer to Cunard for on-forward to us. Unable to provide details directly to us as we have no Rocky Mountaineer booking reference having booked via Cunard. 5 June call to call centre least detail to date. Declined requests for escalation to supervisor/manager (unable) refers back to the cunard.aspac@carnivalaustralia.com email as escalation. 5 June Have emailed back again seeking copy of Rocky Mountaineer’s documents, confirmation of initial airport/hotel transfer. Throughout we are unable to indicate dietary requirements to Rocky Mountaineer without a Booking Reference. Seems a simple thing to be provided details of what is included in what you have paid for. It is an extremely frustrating follow up. We fly from Sydney in 11 days’ time, having booked 8 months ago. Will we have an itinerary?
Itinerary change and no response – The ship was good and compared favorably with other ships. We were disappointed that ship returned overnight to Sydney and did not stop at Dunedin and only one night in Wellington instead of two on the original itinerary. Never had this happen before. Cunard gives only form letters to my emails. Show details
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No customer service from Cunard – I recently had a bad experience with Cunard. I'm Australian and received promotional material from Cunard, I selected and booked a cruise for March 2025 and paid a deposit of 389 pounds (A$778). At the time I was on holiday in the UK. For personal reasons I then had to cancel (that's 12 months in advance of the cruise). The Cunard office in… Read more
Australia was not willing to talk with me and gave me a UK number to ring. I found an email address online and contacted the UK office. Initially they told me I had to pay an additional $700 cancellation fee then they changed to I would forfeit the deposit. At no time did they enquire about why I was cancelling, whether they could transfer me to another cruise, offer to arrange for me to talk to someone in Australia. They told me I forfeited the deposit and sent me a cancellation notice. There was absolutely no customer service but they were very quick to take the $778 for basically noting, I hadn't even been allocated a cabin. I'll never book with them again.
Poor after cruise service – This was our 5th cruise. First with Cunard. Cruise, food, entertainment and staff were all reasonable, maybe 4 star. Had to leave the cruise after 8 nights & be medevaced back to Australia. I need the Cunard onboard account to complete my travel insurance claim, and also to check what charges are on it. We left the ship in a rush to get to the… Read more
local hospital, but were assured we would be emailed the account. Followed up 3 times by phone with Cunard Customer Service in Sydney. Filled in the online request form. Still waiting after 22 days for a response to this simple request. Cunard was our "bucket list" cruise, but after this experience & seeing all the other cruisers experiences with Cunard, we won't be using them again.
It’s a nice ship, nice workers, but run by a company who would steal the eye out of your head – The boat left at 9 o’clock pm 1st Nov 24 and was back in Sydney Harbour at 6 am o’clock next morning to drop a deceased passenger , we then proceeded to sail to New Zealand at snail pace and the completely missed the south island. We were kept on board that boat for eight days before we had a chance to get off, and then it was only two afternoon… Read more
stops at Wellington And Auckland, we were locked on that boat paying absorbent US dollar prices for everything +15% service tax on top of that again while they just ambled around not using any fuel ,we were to have 6 stops but Capt Pugwash shut that down to 21/2 they did not offer any refund. When they come back to Port at 6 o’clock the next morning They should’ve called the trip off and refunded the peoples money because they was never ever going to do the trip ,disgusting, $4390 to be locked in the gallows, shame on you Cunard lines, stay well clear of these parasites
Customer service non existent – Left QE in Melbourne 22/12/23 The onboard staff did NOT refund my Terrace Restaurant prepaid fare and also said they had removed gratituities BUT I was still billed . Emailed Cunard same day Call Cunard Customer service 7/1/24 was given a complaint number and told to wait 5-10 days Here a monthly later from that contact and NOTHING . All emails… Read more
since not responded to and wait lines are over 2 hours and when I press the hold my spot in the queue please call ba k NOTHINh
We had a FANTASTIC time! – Thoroughly enjoyable!! Lots of activities which catered for all tastes eg singles meets, bars, enjoyed the variety of shows, variety of dance events eg ballroom, line dancing, the silent disco was unique and very fun, ease of disembarking at ports, flexibility and variety of dining options all throughout the day, from the casual to 5 star,… Read more
excellent food choices, enjoyed the daily inclusive afternoon tea experience and loved the 24 hour inclusive room service. Cabins were spacious, immaculate, well appointed and cabin stewards seeviced the cabin multiple times a day if needed, get a balcony if the budget permits! Staff were very accommodating and we enjoyed not having restrictions on where food and drink was consumed. Also enjoyed the 2 outdoor pools, spas, plentiful deck chairs and sun lounges. Dress up nights were fun and lots of people had fun with their costumes not taking it too seriously. Not suitable for younger children, Cunard is geared towards a mature demographic, most on the cruise were 50+
Cunard took full fare instead of agreed 5% deposit for cruise in late 2025 – At the weekend I booked a Cunard Cruise (part of Carnival) as they advertised a 5% deposit as the cruise is in late 2025. Due to a technical error with Cunard’s website (which has been confirmed by the Cunard reservation team) I was charged the FULL amount. I have tried several times to rectify this by contacting the reservations team and filling… Read more
in multiple forms and sending multiple emails to Cunard. It’s all fallen on deaf ears as they have their money, even though I entered into a contract to pay 5% deposit now. Extremely disappointed and not the type of service you would expect from Cunard.
Non-existent customer support from Cunard - disastrous experience – We arrived at Vancouver shipping port over three hours before Queen Elizabeth was due to set sail in June 2023. The shamblic queue to board ship was a disgrace. Hundreds of passengers waiting to board. Not one Cunard representative appeared to support the very long queue - someof which were elderly. When we eventually reached the final boarding… Read more
check my husband's ESTA did not register on his passport. Many passengers who were ahead of us in the queue were helped with their ESTA and able to board ship. We were advised that our baggage would be removed from the ship and we would not be able to board. We watched the ship sail with other members of our family on board. We were absolutely devastated and heartbroken. It was no fault of our own that we had stood in the queue for over 2 1/2 hours which resulted in us missing our holiday of a lifetime. We spent the next 27 hours at Vancouver Airport before getting a flight back to Heathrow. This holiday as arranged for my 70th birthday celebration. Cunard have left us broken hearted and we have lost not only our wonderful holiday but much of our lifetime savings.
For over 180 years we have set the bar, and then raised it – Needed to change check in time due to conflicts. Went round and round with initial phone contact and asked to speak to supervisor. The Human did everything they could to distract me but when I insisted they said not available but would have them contact me~still waiting. Second call went much the same way and the human did check with supervisor… Read more
and said supervisor basically said go pound salt, it is what it is.
Impossible to escalate issue above the gatekeepers.
The do not care if I have to show up three hours before my scheduled time and sit in some potential covid effected processing plant. Can't wait to see how they perform on the boat.
Manila call Centre is worse than terrible – For a brand such as Cunard, passengers having to deal with a call centre in Manila is beyond despicable. The service level of the call centre in Manila really devalues the product. I must also add that the service level of the Chatswood office that handles complaints is also despicable. People in the Chatswood office in Sydney are not… Read more
interested in dealing with complaints and they're getting the call centre in Manila to handle complaints. I'm spending a lot of money on my booking and I do expect service. Have complained directly to the UK office. Maybe I'll be able to get more sense out of them. I'm absolutely DISGUSTED!!
Bait and switch – Booked a Christmas cruise for 2023 was given a written quote and paid deposit. Could have paid full amount at time but decided we had a month and half before due would pay balance a couple of days before due date. On paying balance was informed the cruise price had gone up an extra $500 because of taxes. I would have cancelled cruise if I didn’t… Read more
have non refundable flights and hotel.
So angry that they don’t honour their written quotes that we had accepted by pay deposit on time. Absolutely law unto themselves. We will never book with Cunard again. And has soured our joy of our Christmas cruise to come. Never been treated like this by any other cruise line. And we cruise regularly. Total case of bait and switch with the price. I would have gone with celebrity line they honour their quotes. So buyers beware Cunard line are deceiving.
Cruise cancelled with 12 hours notice – My booked cruise on 14/2/23 was cancelled with 12 hours notice by an email - after we had already flown to the departure port the day before Show details
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We discovered that our cabin was allocated to other passengers by Cunard after we were unable to… Read more