Daikin MC40YPVM

Faulty product – This is now the 3rd Daikin air purifier that I have owned which has developed an issue with the streamer unit turning itself off for no explainable reason. This results in the unit not removing smells, or cleaning the air like Daikin claim it will. I originally purchased an MC30YPVM towards the start of last year and within 2 months it had… Read more

developed an issue where the streamer function would not operate and the unit would make a strange click sound when the issue was happening. I had the first faulty unit replaced by the retailer ourchased from and the second unit developed the same identical issue within 4-5 months of actually using it.

I then contacted Daikin to report the issue to them directly as I had bought through a retailer. Daikin were kind enough to offer me an upgrade to the MC40YPVM and they would collect the faulty unit to study. It was not a straightforward process to have the faulty unit collected and was an embarrassment on Daikin's behalf, if I'm honest. I was left in the dark for close to 2 weeks after the courier did not collect the faulty air purifier when delivering the replacement, like I was told would clearly happen by the Daikin staff member [Name Removed].

The upgraded/replacement MC40YPVM which I received on the 7th June 2023 has now showed signs of the same fault with the streamer unit. I've heard the streamer click off 3 times prior to today where I heard it do it again and I instantly switched the air purifier into TURBO mode and the streamer again clicked off and just repeats trying to turn on and then off (hiss, then click, then nothing, then hiss, then click, then nothing and so on, in other words its stuffed and will only get worse like the last 2 units did... Shame.

I have contacted Daikin and I will try to get a refund for the original MC30YPVM and I will never touch a Daikin product again, as this is clearly a faulty product (their streamer technology).

When the streamer unit starts hissing, within a second, or seconds (it's random) you hear a click sound from within the unit and the streamers hissing sound stops - its easy to hear this and it's clear the streamer isn't working after it clicks off and then it just repeats this over and over again.

The air purifier will not remove odours when the streamer is not working, nor will it break down all the substances that make this air purifier better than many others.

Page 1 of the user manual states that Daikin air purifiers rely on their "streamer technology" to remove odours and break down substances in the air. If the streamer feature is not working, it means you have a simple air purifier with a basic HEPA filter that WON'T control/break down: • Mould • Pollen • Allergens such as dust mite droppings and remains • Odours • Formaldehyde • Diesel particulate matter • NOx

If you choose to buy a Daikin air purifier, please make sure you listen to your air purifier when you forst get it to familiarise yourself with the correct sound when it stremer is operating and again after a few months to see if the streamer unit still works correctly. Since I have personally had 3 units fail within months of receiving each unit, I will not touch another Daikin product ever again after this and I will be doing all I can to make sure the ACCC take this issue seriously, as I have more than enough evidence to prove a fault and email conversation between Daikin and myself where they admit the issue is not normal and "could not be replicated by our team" hence why they wanted the second faulty unit back (the first went back to the retailer).

This has clearly left a bitter taste in my mouth, especially since these Daikin air purifiers should have been the perfect device, thats if they worked for longer than a few months! The fact you don't need to replace the filter every 6 months or less was the biggest selling point for me, however, if the streamer feature isn't doing its job, the filter won't stay clean and will not last anywhere near 10 years, nor does the air purifier break down substances in the air or on the filter.

Unless I can find a different company that make an air purifier that has long lasting filters, I will most likely go without and that's a real shame as I need one to address my allergies and all of the Daikin units SHOULD HAVE BEEN perfect, such a bloody shame they aren't fit for purpose.