Appalling service trying to activate DJ store card.
I have been sent 2 DJs store cards and had 6 phone calls to Amex as although I’ve activated them online they were declined. Each time the person I spoke to (Anna) said they were registered. However they weren’t. The ladies serving in DJs did their best to help but it’s obviously an Amex problem. One way to lose Customers!
Shop at MYER and you’ll be happier!
- Special Purchases
Terrible - experience was so bad and stressful that I will never shop at David Jones again
I was transferred from a David Jones card to the Amex card without my consent. I tried to payout the card and it took me over a year and many calls. I transferred the amount as advised by the call centre and then asked them to cancel the card. Statements kept arriving. I would call again, and the call centre would assure me they would sort it, but it would continue. This went on for over a year. Eventually after asking them to fix it or I would make a complaint to the ombudsman, I was assured it would be fixed. However, they refused to provide ...reference numbers or an email confirming the conversations. Statements stopped arriving so I thought it had finally been sorted - until several months later, when I got a letter saying they were taking action over approximately $25 they claimed I had outstanding, which I had never received notification of! In tears, and very distressed, I called and was put through to an Australian based service representative. I am still not confident that this has been sorted. Complained to David Jones and was fobbed off and told to contact Amex.
- Special Purchases
Old World Loyalty
Today, my wife and I shopped at both Myer and DJ’s. Myer has a simple loyalty system. A number that gets you benefits. DJ’s requires you to sign up to an Old World credit card linkage with Amex. No thanks. Thankfully most retailers now have a simple App based loyalty programme. DJ’s - look at Woolies.
Store Card Activation - keep trying!!
Well done Maxine!!
I am also sitting here trying to 'activate' my store card, and having great difficulty. Not that I am unable to find my way around a computer, I just find their website very difficult to navigate.
I have also had my store card for around 30 years.
I too believe they have also lost their customer service to those who have stood by them, and 'shopped no where else' for many years.
Disgusted with the $ 3.00 charge for paying my account at the PO. I had been sick rather than not pay on time and get a huge charge paid kt at PO. When did this start?I am sure it is another way for Amex to get more money. Never again. Istopped all our personal Amex cards hears ago because of similar tactics. This may be my las caccount with so called Daviv Jones ruled by Amex .
I totally agree with Lizard. After spending huge amount of money at David Jones and paying my Amex card completely before I went shopping again. A simple purchase of $13.50 was declined with my Heritage (over 50 years) card and Amex David Jones card. I had some shoes on order and when the salesperson rang several days later for details of card, I advised that both cards had been declined. She said we will try cards again. Guess what, the sale of $200.00 was accepted!! What happened? This was about 8th November, 2018.
- Verified customer
MY BEST CHOICE WHEN SHOPPING...especially having to attend birthday celebrations right through the y
I am really pleased to have my David Jones Store card which I have had for the past 20 years. For an example..it is not possible to give a cheep gift to a loved one, when you were invited for a celebration. Having a David Jones Storecard has been very helpful for me at such occasions.
David Jones has no responsibility on its issued storecard
I was charged over the counter fee due to a misleading statement at the store card account statement. I called the contact number and my claim was rejected. I emailed my complaint to DJ but was asked to refer back to the number that I had called ( apparently it was AMEX). It appears to me that DJ has no accountability to the payment charged to the customer. If there’s an issue talk to AMEX. I’m very disappointed on David Jones Customer Service.
ERROR messages to every request
This card is the most user unfriendly card I have ever had the misfortune to own. Not only are you embarrassed and confused when your card is declined at the counter but Amex card services dont know what is going on either (after spending nearly an hour on the phone to them instore) Not only this, but I can't get any information online without coming up with ERROR messages. What the hell went wrong??
No way to activate a new David Jones Storecard
I tired to help my wife to activate her new David Jones Storecard, and found it always gives an error wheh submitting the activation request on its activation website. Thought it was a temporarily issue, and tried it again and again in different time of the day and on different days, but to no avail. Did a research about this card and found this discussion in Product Review. Realized it has been a problem for a long time. Wondering why a sales assistant still recommended this card to my wife while she was shopping in David Jones, if this card can't be activated.
They need to be contactable
Last year I rang to get a pay out figure for my washing machine which I purchased on a interest free plan. Now I have been hit. with a statement saying I owe $232.20. I did previously receive a letter from American Express saying I had accredit for that amount they said they would pay into my bank account. I do not have a direct debit set up on my account. Today I found that they have deducted the amount from my savings. They did this without any authorisation from myself. I have been with DJ,s for 48 years and have cancelled my card.
- Verified customer
Frustrating in every perspective
After finding my David Jones store card had expired months ago without me noticing or being informed, I finally after two previous requests, received a new card. Next came the difficulty of activating. Not only is the lack of details in the accompanying letter unhelpful, when I finally managed to find the correct page, every time I filled in the details required for the first step, the page froze. American Express get your act together. David Jones what about finding a better operator for your credit cards : it reflects poorly on you.
Trying to Activate David Jones Heritage Store Card
After been ing a DJ's card holder for over 30 years and been extremely happy with it I am so disappointed in the card service now.
I didn't get a replacement card when mine expired in 2017 but was still able to use it until I was in SSydney in March.
Tried to shop but card declined so then waisted 2 hrs in office on phone to American Express and they where going to replace my card. No luck.
Was again able to use old card on return to Perth until I went to pay last bill.
Another long call and have now received new Heritage Card.
But try activating it!!!!!
Have tried online and by phone.still no luck.
Where do I go to now????
David Jones and American express rip off customers
After having a David Jones Amex card for several years earning points, my goal was to get to $2000. When I finally got to this limit I purchased a washing machine thinking I could pay for it with my points which would still leave me $1000 or close to. When I went to claim the points which should have been 133,000 for each $1000 they had changed the points system so you needed 200,000 points to actually redeem the $1000. I was very angry as it has taken years to achieve this goal. Now they have changed the posts. I can understand if the poi...nts increased from a certain date but it should not affect what you have already accrued. This is just not ethical at all. I will be fighting this as I remember calling the phone line and speaking with a team member and they assured me that the points would not be taken if I did not use by a certain time, they neglected to tell me that the rules had changed. I will be fighting this and as soon as I get my points I will be cancelling this card and warn anyone thinking of taking an Amex card with DJ's not to. It is a rip off!
David Jones is making it very hard to be a customer
I rated card as terrible as it was near impossible to activate, some people may give up altogether.
There were technical problems when i tried to purchase online this morning as a result i wasted a lot of time and eventually had to make purchase over phone.
This afternoon I tried to activate store credit card following all directions with no success, another waste of my time
Eventually activated over phone.
What is happening to our once service driven David Jones?
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Questions & Answers
Can I activate my card on line
David Jones would like everyone to use an AMEX card, these cards cost $90 a year and I continued with my store card. This year I found it impossible to activate, I have not had trouble before and I was so annoyed that I cancelled my account after 36 years. Good luck.
Many years ago I was asked to be part of a market research group meeting where David Jones asked us about different types of card. A very dominating man flashed his black Americam Express Card around and virtually took over the meeting. Several of us stated firmly that we did NOT want American Express cards because they are very unpopular with countless stores because of the outrageous fees they charge the retailers.
A number of us at the group made it clear we did not want David Jones to adopt the Amex Card, but for some strange reason the woman running the group kept coming back to the loud American Express Card owner and it was obvious that she was listening to him and not to us.
When David Jones adpoted the Amex Card we were pressured every time we shopped there to change our card from the old store card to the Amex Card. We finally told them to stop hounding us or we would stop coming to their store!
Our old store card used to give us:
a discount on the purchase of products
an extended warranty on electrical products.
Both of these benefits were dropped some years ago.
Now the store card gives us virtually nothing except some obscure point system that offers little.
We gain far more from our Myer One card which regularly gives us $10 or $20 gift cards.
To cut a long story short - I have have had a David Jones Card since university days, many years ago! It had great benefits which have long gone.
I will NOT use Amex. I found it far too embarrasing to find store after store politely tell me they did not accept it, though most now have a prominent sign on their front desk telling customers that the Amex Card is either not accpeted or will cost noticeably more to use.
David Jones has gone downhill fast. Their service is alsmost non existent due to staff cutbacks and their store card is useless. It is obvious in fact that they are phasing out the Store Card in favour of the Amex Card.
So bye bye DJ's! Someone at the top has NO idea how to run a department store and NO idea how to keep loyal customers.
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