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Délidoor

Délidoor

ABN: 96642695145
Délidoor
2.7

9 reviews

Positive vs Negative
33%11%56%
Timely DeliveryYes · No
Value for Money
3.3
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9 reviews
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roadrunner999
roadrunner999 28 posts
   Verified

My first order and they stuffed it up. I purchased for Wednesday delivery but they changed it to Friday. Tried to cancel but only offered credit not refund. So had to place the order because it is taken from my support at home package whether I agree or not. Their site said Wednesday delivery. For some reason their computer stuffed it up and they… Read more

rang and said can only deliver Friday. So I contacted my provider and found another meal provider and won't buy from Delidoor anymore. Why they couldn't fix the problem early Monday for Wednesday delivery speaks incompetence and poor customer support. Why should I be disadvantaged for Delidoor 's mistake? I wanted delivery Wednesday to carry me over until my next shop. No food until they deliver. But all they care about is they got my money and now I can wait. The only response to this appalling customer support is that I have ditched them and my provider is signing me up with another meal provider. After this terrible experience with a first time purchase I'm concerned about what kind of quality food I'll get for my $300 purchase which is a rip off as far as price goes. But I've changed to a different group so no more Delidoor for me. I paid so I matter and if I don't I take my business elsewhere. Even the receipt shows delivery date 28th but they rang and told me they could only deliver Friday. So I have no good meals until they arrive. Such a stuff up. They cleverly added 2 free soups but charged my support at home package and left $8 credit in my account. As if I'm going to buy again from them for being left without food due to their mistake.

roadrunner999
roadrunner999   

Today I received my first order which, horror and absolute disbelief. 10 blocks of ice!!! How are… Read more

tonytonetlov
tonytonetlov 3 posts
   Verified

Watery , grainy and chewy grissle in beef dish. Desserts tasteless , food is probably the worst Ive ever had in a convenient meal. Gave them the chance to refund me items but the owner or person answering emails only takes constructive criticism if it’s positive - lol made me laugh. Food is a hard business and consistency is very difficult but… Read more

this place has recipe issues and also frozen to cooking issues that clearly haven’t been addressed in their manufacturing . Amateur business and I don’t think they will last a year if they keep going like this. Never to order from again. No room to be offended get off the emails and phones if you can’t hack Criticism of your product.

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jbansgrove
jbansgrove QLD 3 posts
 

I ordered Delidoor meals while my kitchen was being renovated. I was disappointed with both the pumpkin quiche and the slow roasted pork loin. The pork meal bore little resemblance to the advertised image, contained fewer vegetables than expected, had a watery gravy and the pork tasted processed. After two poor experiences, I was reluctant to try… Read more

the remaining meals. Unfortunately, these meals did not meet my expectations and I won't be ordering from them again.

Deb C
Deb C 62 posts
 

Sensational! LOTS of menu options, including loads of vegetarian. Chef-prepared meals for one, two or family sized. Mains, side dishes and desserts. Reliable delivery within two hours window advised the previous day. Absolutely love these guys.

 Follow-up  · Each meal has reheating instructions for oven/stovetop, microwave or air fryer. The instructions are easy to follow and timings are accurate. Some meals (usually pastas) can be reheated from frozen; others need 24hours in the fridge to defrost. The desserts I have tried are to die for. My favourites are the French Madeleines and chocolate… Read more

Ruby Jayne
Ruby Jayne 36 posts
 Published  · Edited

I've only ordered from Delidoor twice and love the dishes. I predominantly order Asian/rice based dishes which are in fact quite OK, I thought. However, to my dismay, the VERY reason I stopped ordering from Lite 'n Easy was because their frozen meals when heated in the microwave, end up sitting in a pool of water, like an island! This week's of… Read more

Delidoor's delivery was the worst..

Such a pity that a Coy is emphasising more on its profit rather than their Clientelle, so it seems. I don't think they've ever consumed watery rice, mixed with curry? It's truly disgusting on your tongue... Needless to say, I shall not return.

Another reason why I need to refrain from ordering further is, many of their dishes come surprisingly frozen in a plastic bag?! Hard to believe in today's world, I'd say. Here's hoping Delidoor can eliminate this plastic stuff & those pools of water in their dishes as the taste is OK except for the WATER!

Best wishes, Delidoor!

Brian W.
Brian W. 124 posts
 

Flavourful meals provided in generous portions, delivered at a time that suits us. What more can you ask? Only one experience with Délidoor so far, but it has been an enjoyable one. Every meal and side we ordered has been great. Show details ·  1

Fair comment
Fair comment NSW 13 posts
 

I tried Delidoor and found the food and quality excellent and the staff very pleasant and helpful. I am in Home Care and this is by far THE best food I have had, sent to my home. Highly recommended. Show details

Norgan
Norgan NSW 27 posts
   Verified

Utterly useless and terribly arrogant attitudes. Their system changed details and when raised [Name Removed] just said, eh, you screwed up nothing we can do. Then he has the hide to say they will refund as "a goodwill gesture". This was to an autistic person as well! Unbelievably low attitude towards vulnerable people. Show details

Patanty
Patanty VIC 23 posts
 

Poor packing and company response – I purchased the stuffed pumpkin, plus roasted vegetables. The pumpkin was packed on top of the vegetable pack, denting the vegetable pack. When I informed the company, I was told that that could never happen - that a heavy item would never be packed on top of a lighter one. When I replied, repeating details of the way the package was received, I… Read more

received no further reply. I will not be dealing with this company again. Now to the product: Pumpkin does not freeze well, and - when cooked - did not keep its shape; it did not cut well. The flavour - including the stuffing was passable, however I consider the product to be vastly overpriced. I send a review, but it does not appear to have been published on the Delidoor website. I contacted the company on three occasions, without receiving any further response. It seems that they are unwilling to accept that there may have been a glitch in their packing department.

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