Avoid it if you can.
Avoid it if you can. As soon as the warranty period finished it started breaking down. The mouse pad worked off and on. It randomly turns off and on the 20th month of ownership it has completely died. If you are purchasing from a retailer with an optional extended warranty definitely purchase it and then return it every 18 months to be fixed.
- Inspiron 15 5000 Series
- Verified purchase
Screen hinge broke a month after warranty end
that's very disappointing. I paid for this laptop around $1400 and it worked well until like a 1 months after the warranty end. Do they really expect us to pay $1400 for a new laptop every year???
Worst purchase in my entire life - misleading product listing on website
During Dell's sale, I purchased a Dell Inspiron 15 3000 laptop as it was a good deal, but upon arrival, there were no accessories (ie laptop bag etc), which is fair enough considering the deal, but there was also NO CHARGER so it was not a usable product at all. When contacted customer service about this, I was notified that this particular laptop does not come with a charger, and has to be purchased separately. Checking the product listing on Dell's official website again, the description/specifications did not specify that the charger was not included, and under the list of "recommended accessories to purchase" there was no charger under in that list either. This is very poor customer service and very misleading.
Completely shithouse keyboard; trackpad almost as bad
don't really have complaints about slow performance (which is what everyone else seems to be complaining about), it seems as fast as anything else I've used, but I'm just using for web surfing, video watching, email and word processing so far. Mine has 8GB RAM, almost 1 TB HD. My main and HUGE issue is the utterly shithouse keyboard, and the almost-as-bad trackpad. Any typing on it is just totally painful. It's hardware, NOT software-related too, because you get the same problems in Notepad - many keys, such as space bar, apostrophe, Backspace, etc, have to be hit multiple times before they work. Utterly painful. Bought for about $900 at JB Hi Fi, a couple of days ago.
Good but not great!!!
Bought it on 2014 and that was the time when it was so powerful,but these days after getting all new updates etc it started showing off its aging signs and then became to worse to use,takes at least 5 min time to start during startup of this machine although I have switched off heavy things that will use up a lot of RAM to start,my friendly suggestion to people who needs to buy this go for 8+GB RAM and SSD as an hard drive rather than default HDD storage.
The reviewer stated that an incentive was offered for this review
This computer is very unstable and erratic. It is very, very slow. You get a very low end computer that is not worth wasting your money on. I would spend a little more and not have to put up with all its idiosyncrasies.
Don't buy this lemon
It was a mistake to purchase this laptop. I've only had it for 6 months, it hardly gets used, but It is either frustratingly slow or it just freezes. It cannot handle Microsoft Office and even takes a long time to open a picture or create folder. It should not have been allowed for retail sale. Decision made = never purchase another Dell!
Big Design problem
The computer is good for my needs specs and all in all is a good product.
BUT, there is a big issue with the design, the keyboard is silver and the characters are white with a back lit that make things worst. I can't not even type because I can't see the letters in my keyboard.
I still do not understand how this computer was approved to go to production.
Do not but it, you won't be able to see or type.
love this computer but had to immediately update the Ram as it could not run my embroidery software programs fast enough. Love that the keyboard lights up so you can type in the dark. Sorry I didn’t look close enough at the keyboard as I don’t need the extra numerals area on the side, which has made the laptop just a bit too big. Found that dealing with Dell themselves with queries was a long drawn out nightmare but sorted out finally. Also finding that I have to charge the battery daily as it doesn’t seem to last long enough. Running the free Classic Shell program as I hate Windows 10. Works very well.
Worst computer I have ever bought, I gave never known a laptop run so slow. I recently bought a low end surface pro which blows the Dell away. I will never buy another Dell
It is the slowest laptop I have ever had. And I had a laptop in the early 90s!
This laptop was purchased for me in 2014 as a replacement for my old laptop that was running slow. To be honest, this one wasn't much better. It has the modern Windows interface which is nice but seriously the ten minute warm up time from pressing the button to power up, to putting in your pin to unlock it- and then waiting several more minutes for the interface to open, it was very frustrating. Credit where credit is due - it did get slower with age - in the beginning it wasn't as bad, but it still was quite slow. I didn't download anything...on to it - I used it for internet and word documents that's it! I did not use it very often and the other day when I pulled it out it wouldn't work at all. Took it to Jaycar and they ran some tests - the battery is cactus and my charger was buggered. The told me to buy a new laptop - so I did (typing this review on my new baby - a IdeaPad S145. (It's so quick I love it!) lol. I'm going to reset my old laptop once I buy a new battery and charger and gift it to my mum as she doesn't mind if it is a bit slow. Other than the slowness, the interface was good and easy to use, I did have an issue with the "@" sign and the quotation marks (") being on the opposite keys - I recently found out that this is because if you select the 'UK' keyboard instead of the US keyboard it reverses those symbols (it did exactly the same thing on my new laptop yesterday so that's why I figured it out!).
I really hate this laptop! I bought it whilst my other laptop was getting fixed under warranty which was taking too long and am I regretful! It’s slow, painfully slow. It lags, A LOT! Watching movies etc is very laggy. The start up takes forever! It freezes a lot. The speakers were fine the first 2 weeks, now can barely hear any sound.
My advice, stay away!
Purchased in June 2019 for $800.00.
Think twice about buying
Use less than a year, the screen hinges broke!! And the warranty does not cover! I have not even bring the laptop out or carry around much.Would not consider buying again! So disappointed!
Purchased in December 2018.
A solid budget level laptop
There's some pretty damming reviews on this site about this laptop - I can only assume they paid a premium for the i7 version. I didn't...
My Inspiron is the Pentium 2.3 Ghz dual core, 8Gb mem version. It was never going to be a power house, but I own a desktop for any heavy number crunching I need done. I wanted a reasonably portable laptop with a full sized screen, and I wanted a bargain, so expectations set to a reasonable level. And my expectations have certainly been met!
I paid $550 at JB (end of year sale), and I got my moneys worth. D...on't expect big CPU loads and you'll be rewarded. HDMI port, RJ45 lan port and 2x USB3 (plus a 3rd USB2 port). Battery life is HOURS rather minutes as reported in other reviews. The negatives? Microsoft/Dell configuration wizard is an absolute pain to navigate. I really don't need another Microsoft/Dell/McAfee account to manage; it took me quite a few hours to navigate the setup and then remove the rubbish I really didn't want. Best thing you can do? Don't accept McAfee as your AV of choice (try Bitdefender or another AV of your own choice); Office365 can be replaced with OpenOffice as a free alternative; go for Google Drive instead of Microsoft OneDrive.
Slow performance, ongoing wifi issues and limited battery life
It has taken 3 weeks and many phone hours to get this laptop to a point where the performance is almost acceptable. The main problem is very slow download, zero upload. The router replacement made no difference. After reading users reviews it seems many others have had the same problems, short battery life, slow performance and wifi issues. One user had success after uninstalling SmartByte, I did the same and it really made a difference. I now have some Upload, not terrific, but some. My main question is that reviews for more than a year are all complaining about the same thing, so why has dell not done something about it. And if someone can provide me direct access to dell by phone or email, I would very much appreciate it.
Purchased in June 2019 at JB HiFi Mackay for $1,189.00.
A few months ago I made a warranty request for the charger due to a conduit clean break. I had always stored this cable as per the photo on the Dell site. Their reply, I stood on the cable, also chargers and cables aren't covered. I had constant problems with the network cable and wireless adapter. I have performed numerous troubleshoot to fix this. It operates for awhile then it repeats. A technician has advised me to buy a laptop from a company with better products, customer service and warranty. I should have learnt my lesson with my XPS i7.
waste of time
bought the unit on the 9/6/19 took it home was on it for about 10mins started to play up, did not come back on... JB replaced the unit with a new one on the 10/6/19. . was working.. then internet was dropping out had to keep using the tool to restore the connection, I will be returning this unit as I am spending more time try to connect to the internet an no work is being done.. How is it possible that a company can build a unit that has so many issues.. It was around $700. Will not purchase a dell model again.
Slowest computer I've ever seen in my life and i grew up in the 80's during the green screen. Completely worthless to even open takes hours to open a email, and its brand new!!!! I dont even know what else to say other than never ever ever will i buy a dell computer. And i suggest you do the same and spend your money on something that actually works.
Slowest laptop ever
I cant believe that this laptop can be so slow for something so new. Good processor but just doesn't work. I will never buy a Dell again, Had an MPS years ago. Never again!!
Purchased in March 2019 for $640.00.
Don't waste your money
Its only a few months old and keeps on blacking out. So slow and just keeps on blacking out and stopping. Always have to do a hard shut down to get it working.
November 26th 2019 Update: Worked only for 2 months
It stopped working after 2 months, it took the tech to come out twice and replace parts but it never really worked again. I buy 2 laptops a year, and will never buy another DELL again. Support is good but it should have been replaced. Cant ring support for my warranty on the parts as that expired. I will never recommend DELL to anyone.
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Questions & Answers
Does this model have a DVD player?
Suddenly after not being in use for ten days my computer, a Dell Inspiron won’t turn on. What is the problem and how can I fix it
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