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Terrible customer service
We had purchased this heater in 2018. After about a year, it started malfunctioning, so we returned it to the shop for repairs; we were told that it cannot be fixed, and offered a replacement product, which was only made available to us after several months. When we started using the new heater, it wasn't working properly. Went through the same process again, to be told we would be given a replacement. This was right in the middle of one of the coldest winters ever! For this replacement, we were mucked around for over a month - whereby, they ke...pt saying it was being sent today/tomorrow and so on, but it was over 4 weeks until we finally received it. We had to go and collect it ourselves from the service centre, as we were so desperate by then, and didn't want to waste more days waiting for the courier service. More than the faulty product, it's the customer service that's been terrible - wouldn't recommend Delonghi to anyone. Wish we'd read these reviews before buying!!
At a press of a button perfect coffee every time.
This machine is perfect for a wake up coffee or coffee with friends as you look like a barista making the perfect cup from Latte to short black with a press of a button. The machine cleans itself and tells you if you need to scale it or empty grinds. It also tells you how to make a coffee to your taste so no need to grab the instruction book. It is a large machine so you need a bit of bench space to cater for this machine and it is on the pricey side but it well worth it and it will save you lots of money in the end. So grab your recyclable cup and grab a coffee on the go.
Don't buy DeLonghi if you want to see how a product works
Purchased a $1000 Delonghi La Specialista from David Jones . tried to get it up and running. Problem with read flashing wa rming light . Tried to ring the only number given - 20 MIN LATER they only deal with pod coffee machines . no number or further assistance. Hung up. No body to get help from then rang warrantee number - same thing.
Salesman at DJ'S was just talk said ring number in booklet. I doi not think he has EVER SEEN ONE IN ACTION.
I am ready to take this back and by one from ALDI $120.
Imagine what luck I would have if it was broken
Thermostat and fan faulty. De'Longhi HSX3324FTS 2400W Panel Heater with Timer
Tested high setting and the fan worked, but it has stopped after a month or so.
Thermostat either 20 or 15c when set. Takes ages set the thermostat to the correct desired temperature setting.
The all black controls are too low 15 cm off the ground and all black so almost impossible to see settings and reach safely.
Dangerous for the elderly to use especially if a balance problem.
Not happy will take back for a refund.
Loved the design and colour of the DeLonghi however that’s where it ends sadly ..it’s just so noisy thought it must be faulty but after reading similar reviews I realised it wasn’t. Also lid just didnt fit properly. Have bought a Russell Hobbs and the best decision we made. Like chalk and cheese.
$1300 Coffee machine pretty much DOA but they must assess and repair before anything 6 months and waiting.
I received a online purchase of a coffee machine back in 26th January 2021
Order Date: 26 Jan 2021
Unit did not work correctly contacted manufacture which tried basic troubleshooting (call log) but eventually advised to return to store for a repair as they dont do refunds replacements until you get unit assessed.
15/6/2021 David jones paid a refund out of there own pocket because Delonghi hadn't repaired the unit or even authorised a replacement this was after 3 months of complaints and only after a ACCC complaint.
Crap customer service
Failed to reply after three emails, social media message and Facebook message regarding my broken $800 coffee machine. Will take this further.
Extremely disappointed and they can pay for a return
A nightmare to deal with
cheap plastic parts,milk frother broke off in less than a year, customer service initially insisted I take a 4hr round trip to Southport to have it fixed. Eventually agreed that the machine could be collected and that shipping details would be posted, they weren't. I had to find a local business to accept and print them. Finally the machine returned in a partially assembled state. I finally received a new machine 4months after initial enquiries, staff were obstructive and gave me misleading information throughout. i think they usually just make it so hard for people to have warrantees honoured that they aren't used to actually doing it.
Purchased a delonghi prima donna elite experience coffee machine while there was a promotion for Mother’s Day. The delonghi sales representative advised me that all coffee machines get a bonus started pack except the clearance items. After purchase I was unable to claim the bonus offer as it was only on selected machines and delonghi refused to acknowledge it. I have even provided pictures of the bonus offer advertising boards which were put with each coffee machine on display. Shame on you delonghi
Worst experience ever
We are a 3rd generation Delonghi owner so until now we have been very satisfied. When our La Specialista quit working after just 3 months I called the customer service dept. and after a video call the technician told me they would either replace or repair the machine. Then I get an email telling me they were going to replace the machine and I needed to cut the cord, take a picture and email it to them, and throw away the machine. I still had the box at that time. I tossed the box and put the machine in the back of my pick up to take to the dump...and emailed them the picture as I had been told to do. By now we have been without a coffee machine for almost 2 weeks. They finally call me and and ask if I had disposed of the machine when I thought that there should have been a machine already coming to us. I was honest and told the gentleman that it was still in the back of my pickup. Now they want me to return the machine for repair. I am a contractor so the machine has been banging around in the back of my pickup for 4 days and I don't have a box to ship it in. They want it shipped in their box so now we are waiting to get that before we can get the machine repaired. When we get the box in a week and then it takes another 2 weeks to ship it back to Philadelphia and get it repaired that will make the time that we are without a coffee maker about 45 days. That has to be the worst customer service I have ever dealt with in my life.
Oil heater wheel fixed with a smile
I called Delonghi and spoke to Alexis re a small matter of a wheel falling off an oil heater I bought 12 months ago. Rather than take it back to Bunnings, I asked if they could send out another wheel. No probs she said. You'll get in in about a week! Well I was pleasantly surprised as it was such a minor matter but not a problem for her. Thank you Alexis and thanks to Delonghi for letting your team sort out issues quickly.
Very dis'appointed , from Delonghi I was expecting better service
Hi I own 5 of DELONGHI Primadonna de luxe, and for the monies you pay I was expecting better Machine and better service, none of the 5 machines work properly, every coffee different dose, coffee beans holder very bad designer, few different fault, like INSERT INFUSER ASSEMBLY, this came up after only 300 coffee.
and so on, never buy DELONGHI again I would not recommend to anyone, bad service and expensive parts. I like to contact Delonghi in Italy see what they saying.
Painful returns policy
Brought a kettle online for the office powerbutton stopped staying down, to be fair Delonghi have simply joined the cheap tat market, a brand that used to have class is just another Kmart kettle, anyways returns as I brought directly online meant no collection a half hour drive and then told 2 weeks to fix! Some outfit called Service Sphere, North Melbourne, like walking into a junk shop, so guy advice if you have to buy this brand go retail, at least it's a simple swap out when it breaks not a 2 to 3 weeks without a kettle and no collection even though deliverd faulty, poor form Delonghi poor form.
DeLong and short of it
Disappointed our beautiful looking copper coloured DeLonghi kettle has bitten the dust. Leaking everywhere and tripping out electric - had since mid 2018 but for the price expect to last way longer. Should have gone to Kmart or Target. Won’t be buying again! Buyers beware
Products don't last. Not worth purchasing.
Bought a Lattissima coffee machine 2017 for $370. One person household not used everyday. Product stopped working 2020, 1 month outside the 'gold's warranty service. Not willing to even look at the issue. Was told its 'reasonable' for a $300 Product to last just 3 years (meaning $100 per year on a coffee machine). Won't be purchasing a delonghi again.
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