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DeLonghi
2.0 from 17 reviews

Reviews

(4)
(0)
(0)
(1)
(12)
  • Product Quality
    1.4 (7)
  • Return Claim MadeYes (1) · No (3)
  • Customer Service
    1.0 (6)


  • Verified customer

So disappointing

published

I bought this machine from David Jones after I installed the water sensor is faulty you can even flash water too start the machine I spent 5h trying and trying buy flowing menu Instructions and online online video not working in the end we returned for refund... The machine really good looking and stylish but with many issues hard to be lucky get one work 100% so bye bye De'Longhi

Product Quality
Store LocationDavid Jones
1 comment
DeLonghi
De'LonghiDeLonghi

Hi, we are sorry to hear of this unfortunate event. We encourage if ever in doubt to please contact us directly on 1800 126 659 and our team will help with any issues. Best, De'Longhi

The reviewer stated that an incentive was offered for this review


X.C

X.CGreater Melbourne (Metropolitan), VIC

  • Verified customer

Deceptive Company Never Again

published

Ordered this item on their website. It arrived 5 days late and it was a damage item. Delonghi knew about this because the box was open and taped again.

Talked to customer service representative, Andrea is very rude and hostile. She acts like she owns the whole delonghi group. I told her this is significantly not as described and she tried to argue on this after she saw the pictures i sent.

She tried to force me to accept this item by offering me damaged parts replacement. I said no, and I will not buy delonghi products anymore.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationDelonghi website
See all answers
1 comment
DeLonghi
De'LonghiDeLonghi

Hi, thanks for your feedback. We believe our Customer Service team have been in contact with you regarding this. Best, De'Longhi

KEEP YOUR PROMISE

published
Customer Service
Store LocationGOOD GUYS
Bunny M.

Bunny M.Central Queensland, QLD

  • 2 reviews

Zero Customer Service

published
Customer Service
Product Quality
Store LocationThe actual DeLonghi site (you'd think they'd know better. Obviously not.)
2 comments
DeLonghi
Cheryl B.DeLonghi
Bunny M.
Bunny M.

DeLonghi 'La Specialista' Dissatisfaction

published
Customer Service
Product Quality
Store LocationHarvey Norman

Rosie

RosieSouth East Queensland, QLD

DeLonghi warranty disastrous

published

We bought a DeLonghi magnifica in February this year and by September it was not working properly.we sent it back to the manufacturer and it's been 6 weeks and we still haven't got the machine back.They should have replaced the machine. I used to be a big fan and loyal customer of DeLonghi but never again. I would not recommend it to anyone.Very dissatisfied and disappointed.Have spent enough money in the last 6 weeks I could have bought a new machine.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGood guys browns plains
See all answers

DeLonghi warranty and support virtually non existent

published

Regrettably DeLonghi support and warranty are very poor, virtually non existent. I purchased a new coffee machine, which was dead on arrival. Rather than replacing the unit, as they should have done, they sent me on four trips to their recommended "repair specialist". Unfortunately after hour wasted, the machine still does not work. At that stage would DeLonghi replace it. No. What a waste of time and money.

1 comment
DeLonghi
De'LonghiDeLonghi

montxsuz

montxsuzAU

  • 25 reviews

DeLonghi Customer Service is unsatisfactory

published

DeLonghi group also distributes the Kenwood. While I am satisfied with the product, dealing with their website and customer service is a nightmare. Website: Spare parts and accessories for the same brand are found (with great difficulty) on different websites. So ordering one of each, you will end up with two shopping carts and paying shipping twice. DeLonghi is still struggling with the Internet and 2019. Talking with DeLonghi customer "service" is a waste of time. The fact that customers are paying their salaries has not gotten through to them. Rude and unhelpful, so much so that I find it easier to purchase Kenwood spare parts through eBay from the UK.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationDecided not to buy based on poor customer service.
See all answers
1 comment
DeLonghi
De'LonghiDeLonghi
Brisbane Consumer

Brisbane ConsumerSouth East Queensland, QLD

  • 38 reviews
  • 4 likes
  • Verified customer

De-Longhi Group review

published
Product Quality
Return Claim MadeYes
1 comment
DeLonghi
De'LonghiDeLonghi
Jason McConkey

Jason McConkeyGreater Melbourne (Outer), VIC

  • 4 reviews
  • 1 like

Excellent product

published

I purchased the Lattissima Touch and couldn’t be happier with the product. They price matched and beat a competitor's price without any hassles at all. I will certainly shop there again.

1 comment
DeLonghi
De'LonghiDeLonghi

Thank you Jason!

Best,
De'Longhi Australia


Beekay

BeekayLogan

  • 9 reviews

Healthy and easy to use

published

The air fried has bought back my favourite foods but in a slightly healthier method. Air frying chips and using it to roast veggies for the Sunday roast has totally changed the way we cook. Pastries turn out brown and crisp as do the roast potatoes and chips without drowning them in oil or butter. Paella and sponge cakes turn out brilliant.


pont67

pont67AU

  • 57 reviews
  • 2 likes

It's Italian for Poor' Quality

published

A rubbish product backed up by a rubbish company as any emails go unanswered by their so called manager who is clearly too gutless to contact their customers. Lucky for me I have both your 2 year warranty and the AU consumer law on my side to make you take responsibility for your poorly assembled and repaired product. Delonghi you are nothing more than a weak and spineless company out to take hardworking people's money but offering nothing in return, unfortunately for you I don't take no for an answer, just ask Sony.

2 comments
DeLonghi
De'LonghiDeLonghi
pont67
pont67

Wow it took you 4 years to respond, I rest my case !


Rod

RodPerth

Lattissima disgraceful service

published

We have two EN520PW Lattissima
One works perfectly one has not worked at all since purchase , we have tried everything suggested to us by the less than helpful Australian support team .
Finally after following all recommendations and them stretching every possible thing they could we asked for a replacement machine , we were informed that there is nothing they could do because it was out of warranty . Don't fall for the go home and try to de scale if you have done it once it's crazy to do it again and they won't stand by you . We are trying to spend our money with this company who are doing their best to stop us ????

1 comment
DeLonghi
De'LonghiDeLonghi

Bad product, bad service

published

Well, the machine started to fail one week after the expiration of the warranty. I contacted customer service to see if they knew of the problem I was experiencing and could advise me on what to do, they first answered with a standard copy and paste of some online help documents which had nothing to do with my case, when I pointed that out to them they told me that if I was not satisfied I could take it to get repaired at my cost in any repair shop since out of warranty products were not Delonghi's problem any longer. Lovely to see client service and product quality equally poor, it makes the decision not to but this brand in the future very easy!

1 comment
DeLonghi
De'LonghiDeLonghi
Bradley98

Bradley98AU

  • 5 reviews

Few problems with product but great service

published
Okau

OkauSydney

Terrible experience, my order never got sent to me

published

Placed an online order for a few simple things for my coffee machine (everything was in stock at the time), payed for them straightaway and started waiting...Three weeks and two phone calls later,my order still didn't arrived. When I called them by the end of the 3rd week, I got told that my order was still sitting in the system unprocessed for a reason they couldn't even explain!! Barely got an apology for that as well! Unacceptable service, their online shop is a disgrace as well. Stay clear, buy your stuff from other retailers!

1 comment
DeLonghi
De'LonghiDeLonghi

ChurVic

ChurVicAU

  • 9 reviews
  • 8 likes

Great place to pick up supplies for your Delonghi Coffee Machine

published

I recently ordered some consumables (descaler, milk clean) and a nifty vacuum jar (built in pump to keep the oxygen out) from Delonghi's online shop.

Not only were all the ordered items delivered promptly, but they were security sealed (so you could easily see if your box had been tampered with) and sent registered post, all for a reasonable price.

This is how web purchases should be - easy and reliable.

Definitely recommend getting the Vacuum Canister - nifty idea - and really does keep your coffee beans nice and fresh
Reliable, Safe, Easy to Order
No discounts, but then its hard to find discounts on this stuff elsewhere anyway

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