DeLonghi

Delonghi Australia deserves zero stars but that wasn’t an option. I purchased a Kenwood mill attachment for my mixer and it arrived smashed to pieces at the post office. I refused to accept the delivery and instructed it be returned to sender. I contacted Kenwood Delonghi on 10 July and I’m still waiting for my refund. I have had to make all the… Read more

contact except for one pitiful phone call a few days ago. So they have my money. I have no product. And the offshore customer service really couldn’t care less. Thank you Delonghi or Kenwood or whoever you are now for your exceptionally bad customer service. Never will I buy a product of yours ever again.

De’Longhi is the worst company I have ever dealt with. I purchased a Lattissima One, and after only six weeks the milk frother stopped working. After numerous phone calls and emails, De’Longhi eventually sent a replacement part, but the issue remained unresolved. Since then, I have repeatedly tried to contact them by phone and email, only to be… Read more

met with poor customer service and a complete lack of follow-up. At one point, I was even told I was calling the wrong number.

The product failed shortly after purchase, and the after-sales support has been extremely disappointing. Based on my experience, I would not recommend purchasing from this company.

corresponds with compony for repair. of no help will avoid all products and brands from this suppler. parts no matter how minor are not supported, as stated last time a seal was required had to go overseas for a unit sold here

Contacted Delonghi on Thursday last week re Delonghi Magnifica Evo not frothing milk as previously. Still under warranty and receipt attached in job log to company. No response received as yet. Very disappointing. Appears online complaint form is… Read more

designed to prohibit follow up on progress of initial job, as this will create a second job... Anybody had similar experience with DeLonghi warranty claims not being processed in a timely manner ? Ria J

Worst customer service ever!! I get a different email from a different customer service person every day and get told different and new information. I have a Lattissimo One machine. Owned for 4 months, I've been away for 6 weeks during that time and… Read more

I'm the only one who drinks 1-2 coffees per day. Cleaned it twice, rinse the milk thing every day and now the whole machine isn't working nor does it froth milk anymore. It's still sitting at my front door to be picked up by a courier which was due yesterday. Now on the phone. The courier has gone to the wrong address two days in a row despite me telling them day one via email they had made an error in my address. Talk about the run around. I will never buy anything from these guys ever again! In the first call, they blamed me for not looking after the machine before asking me a single question, wow! In an email received from someone else today I've been told I will be charged a fee if there's nothing wrong with it, asking for all my details again and telling me I won't be getting a refund. I just want my money back and under the law I am entitled to this given the major failures I've experienced, two in fact. Staff continue to argue with me about this however. Omg, next step will be ACCC and QCAT. I can't do this anymore!!!!!!!!!!!!!

Recently had an issue with a La Specialista Opera coffee machine in that it failed after 8 months. The option was to repair the unit which would have involved a considerable period of time without the unit (and no coffee). To DeLonghi's credit they completely replaced the machine. This post is to express our thanks and appreciation for the gesture. Show details

I recently purchased the De'Longhi Specialista Maestro and I couldn’t be happier with my decision. As someone who’s passionate about coffee, I’ve tried a few machines over the years, but this one stands out in every way. From the moment you unbox it, you can tell it's built with quality and attention to detail. The design is sleek and modern, and it instantly elevates the look of my kitchen. Show details

Great machine – Delonghi Revelia. Great coffee machine perfect coffee just the way you want it to be. The only negative is the spout coming from milk carafe doesn’t stay up and tends to slip down into the cup.

I purchased a DeLonghi Dragon 5 Pro oil heater from Harvey Norman for around $500, expecting a premium product with reliable smart functionality. Unfortunately, the experience has been extremely disappointing. One of the key selling points is app connectivity for seamless control. However, the app simply does not work as advertised. After multiple… Read more

back-and-forth emails with DeLonghi customer support, the issue remains unresolved. At one point, they even redirected me to a third-party (Hunt Heat) claiming it was related to a hydronic heating system—which makes no sense, as this is clearly an oil-filled heater, not a hydronic system. Since then, the support team has only offered generic troubleshooting steps like updating the app or restarting my phone—none of which have fixed the problem. Eventually, they just stopped responding altogether. To make matters worse, this isn’t my first poor experience with DeLonghi. I previously had to return a Radia S column heater due to persistent rattling noises, which customer support bizarrely described as a “feature.” Overall, this has been a frustrating and disappointing experience, both from a product quality and customer service perspective. I used to trust DeLonghi, but based on recent experiences, I can no longer recommend their products. For a premium price point, this level of performance and support is simply not acceptable. I’d strongly suggest considering other brands.

Purchased a delonghi dragon 5, set it up soon as it arrived, found the app very difficult to work as I was getting non stop errors and couldn’t control the heater, I got it for my sons room it makes very loud clicking noises within every hour and was waking him up, I stayed with him the night and it kept waking me up. I contacted delonghi and was… Read more

told to turn the temperature up from 23 degrees to 25+, I didn’t agree with that as I purchased a heater for my son to be comfortable and not overheat him and make him uncomfortable, and now I’m not getting no response.

I have received a second DDP203 dehumidifier that is faulty. Each time they want videos. I already own 2 good ones so I know a faulty one when they ship it to me. This latest one incorrectly runs the water pump every 5 to 120 seconds instead of just when there is water to pump like the other two. Looking online this is a common fault. So it… Read more

makes lots of loud noise, is faulty, and no use to me. After receiving the video they said there was no fault and they would not remedy. I am furious. Given this behaviour I will not buy DeLonghi, Kenwood or Braun. Brands I previously would have held in esteem.

Received a new Eletta Explore that was leaking steam into the beans/ground coffee section from first use. Whilst this was disappointing, the real horrors began when dealing with customer service. The online chat feature is a waste of time, often stating not available (even at the times stated available in writing on their website) after I had… Read more

typed many paragraphs. Calling yielded barely better results. It took multiple calls over multiple days to get approved for a return on a brand new, obviously faulty, machine. In my opinion their service agents say whatever they can to get you off the phone quickly. Then the courier booked through them failed to turn up on the day of booking (realise this is not within De'longhi's control) but then I had to school not one but TWO customer service agents about AM vs PM, as no one seemed to understand that an AM pickup meant prior to midday. In the end, the refund was issued around 24 hours after they received the machine back, which was good- but getting there was the most annoying experience. De'longhi offered me a 30% discount on a new machine if I called for a code once my order was refunded- however tempting that sounds, I can't give a company with poor customer service money, so bought a different brand from a retailer near me and am thrilled with the appliance.

I would caution anyone wanting a machine against buying direct from De'Longhi. Buy the product from a retailer, because at least then you can deal with them when issues arise.

Delonghi customer support needs to be renamed to "customer repulsion" or "customer deflection" as it is clearly designed to drive people away. This is how it works: (1) You deal with the bot for some time, often having to select an inappropriate answer from one of the few available just to progress the conversation, inputting all details -… Read more

serial number, model number, receipt number, place and date of purchase, confirming that you have done various troubleshooting steps etc.

(2) Then if you are patient you are transferred to a human support person who will make you go through the above steps again. At no point is there any statement to the effect of "sorry you are experiencing these problems with your recent Delonghi purchase" or "I'm here to help." After having gone through the whole process again, the Delonghi human customer "support" says they will send an email to which "you have to reply with the receipt." When you say you have already provided these details twice now, the response is "you have to reply to the email with the receipt."

(3) Unbelievably an email arrives a few hours later from the bot. It asks you to select which model your enquiry is about. Yes, Delonghi "support" is going for its third runaround of making the customer with the malfunctioning machine (still under warranty) enter the model number, serial number, receipt details etc etc. But this time, you don't get to input them all at once, you have to answer each of the multiple emails sent by the bot. Ie: email one - select the machine. email two - select the model and with several hours between each incremental email.

It is not just a poorly designed chatbot system, it is quite clearly designed to have many people calculate that time taken to go through this system is not worth the benefit of having the machine possibly repaired or replaced, even under warranty. Delonghi knows that under Australian consumer law they cannot make you pay for a repair under warranty and they also know that their products often require repair or replacement during warranty - therefore, the company's strategy is presumably to make the time cost and stress factor not worth even a "free" repair.

A few year's ago Delonghi's strategy was to make great products and to have helpful, efficient customer support systems if needed. I know this as I was a long time devotee of their products and trusted the brand. It's sad to see such a decline and worse, their strategy works. I'm on the verge of taking the machine to the dump rather than have to keep dealing with them. Their attitude towards customers is repellent.

Water is not coming out of portafiller yet a test without shows it is flowing suggesting to me the unique design of the portafiller is clogged and maybe the unit needs descaling. After some back and forth by email nothing on how to disassemble the portafiller because despite removing the screw in the bottom the internals do not budge. I follow… Read more

Delonghi support's steps on descaling and it does not work. I was then advised to call support who would step me through. A week or so later I ring support and right up front I explain who I have been liasing with, the model number, the above issues and how support would step me through descaling and any other test. It was like she was not even listening to me because the model number she was referring to multiple times was wrong and everything else like setting water hardness had nothing to do with the above issues, as I pointed out in this example water hardness is set at the very start of opening the machine from the box. She then emailed me instructions on descaling and setting the water hardener and if this does not work to take it to a service centre. This would be a great training exercise in customer service for Delonghi to review the chat if it was recorded because I got no support as originally promised and this person came across as totally confused. Brand loyalty is now lost.

Bear in mind the unit is around three years old maybe four, and replaced the previous version under warranty because that to did not last long.

As two units have failed across a few years use I will need to look at other brands.

Because these machines cost a lot of money my advice is before purchase to call brands and speak with support to see what technical support is provided over the phone before going to a service centre that will cost $$$$$ even just to look at.

DeLonghi's "customer support" demonstrates nothing but contempt for its customers. I had an issue with a six month old coffee machine so having exhausted all the manual suggestions, I finally went to DeLonghi support where the chatbot kept cutting and pasting excerpts from the manual. I said multiple times "I have this manual" and "I have done as… Read more

suggested" etc.

So finally I get transferred to an actual person - same thing! I made it clear that my machine was relatively new, that I was not misusing it and that I read + applied the suggestions of the exact same copy of the manual that they were cutting and pasting the entire contents of. It was impossible to get this across. I said multiple times "I am seeking customer support." Each response was an increasingly irrelevant cut and paste from the manual. It was a complete waste of time contacting DeLonghi even though their advertising misleadingly says that they support their products - they don't! They sell them.

I was a long-time customer of DeLonghi and have bought their machines + even all the accessories for home and business use as well as gifts for people. The last machine I had lasted ten years and the one time I needed support for it, the service was amazing. I don't know what happened to DeLonghi but the awful machine (which I left a separate review for) and the savage decline in their customer service are enough for me to avoid it for good and I recommend anyone who likes coffee do the same.

$650 coffee machine stopped working less than 3 years after purchase. Took it to be repaired and then it stopped working again less than 6 months later. Kept saying no water in water tank. New water tank purchased. Spent over $350 for a repair and still not working. Will never buy a Delongi machine again. Show details

Bought the unit at Aldi and have had it just on 1 year and the machine overboils and pressurises the group head which can burn you if not careful. Have descaled it several times to no avail. Will be taking it back to Aldi for refund. Coffee machine originally was ok but hasn’t lasted Show details

I rushed to purchase this machine after my previous De’Longhi stopped working just two years and two months after I bought it. When I set it up and used a Nespresso pod for the first time, the machine crushed the pod instead of brewing the coffee… Read more

properly. I returned it to David Jones on 7/01/26, but they refused to issue a refund. Instead, it was sent away for “repairs,”. I called the shop, they said De’ Longhi takes mínimum 6 weeks to repair the coffee machine.

I normally wouldn't bother with reviews but want to save someone else the hassel - If your looking for a coffee machine I would stay away from Delonghi. We purchased a Delonghi Dinamica. As soon as we got it home it leaked waterfalls. Delonghi took… Read more

2 months to respond and then we look it to a local service agent. It worked for 6 months before the machine stopped grinding so back to the service agent, service agent said it was fixed but when we got the machine home it was not grinding, producing no puk and not putting water through. We've had it back to the service agent twice more and had to call Delonghi several times with no follow up or options to fix or replace the product even though it is still within warranty period. It's now been 4 months of back and forth and still no working coffee machine, local agent can't fix it and Delonghi now wants us to ship it to the nearest capital city to be repaired at our boxing and wrapping cost and no liability on their behalf if something happens in transit. Worst customer service I've ever experienced to be honest. Expensive machine to have work for 6 months. Delonghi doesn't follow up emails or call back.

DeLonghi Magnifica Evo Fully Automatic Coffee Machine Titan AVOID IF YOU USE SKIM MILK - EPIC DESIGN FLAW! Purchased 1 week ago and the milk frother only worked once and then the issue with the sensor detector started. Frustratingly we tried everything for a few days to get it to work with no luck and there was nothing in the manual to indicate… Read more

the actual issue.

Thanks to a google search we quickly identified that the milk frother sensor will ONLY detect full cream milk due to the milk colour being whiter than skim milk. Who would have thought that a brand name coffee machine would be designed to only accept full cream milk and furthermore, not make this known to consumers - epic design fail!! How did this design even pass to go into production I will never know!

We now have a fully automatic machine but are unable to use the automatic milk function which is rendered useless in our household as only being able to drink skim milk.

Be wary of all fully automatic Delonghi coffee machines as they may be fitted with the same sensor - do better Delonghi!

My Vintage De'Longhi free standing Oven is terrible, do not buy!!!!!! It is just over 5 years old, have had issue from day one!! The Oven has a mind of its own, sometimes very rarely, cooks ok, most times, it just takes too long, when cooking Pizza… Read more

burns the top and doesn't cook the bottom, we have to place the Pizza on the cook top to cook the bottom of the Pizza. will never buy De'Longhi again!!!!!!!

I purchased the coffee machine as a Christmas present and it didn’t work. I contacted De’Longhi and was told to contact Nespresso. I had to prove to Nespresso that the machine didn’t work which took quite some time. They then told me to contact DeLonghi. I did this but didn’t receive any response so I called DeLonghi. I then had to prove again the… Read more

machine didn’t work which I did. I was told my money would be refunded that day and I would receive an email for the machine to be picked up. I received the email but not my refund. I contacted DeLonghi yet again and after hours on the phone I was advised I would not receive any refund until the machine is returned. The customer service has been the worst I have ever experienced. I’ve literally spent hours trying to resolve this issue. I paid my hard earned money to buy a Christmas present and have had nothing but trouble since. I don’t have a coffee machine and I don’t have my money. It’s been a terrible experience.

I am very dissapointed with Delonghi’s failure to abide by Australian Consumer laws and guarantees. After spending over $1000 on a Rivelia coffee machine it failed after 7 months and the machine was unable to exit descaling mode and was unable to sense the water taken was empty. Completely unable to make any coffee. I was advised I had to send it… Read more

to a service centre in Melbourne which I later found out would not accept the machine for 3 weeks due to the festive season. Delonghi are insisting I have no other choice but a repair but I do not trust the quality of the product and don’t want to be without a machine for weeks on end. it is a major fault under consumer law which gives me the choice of a refund, repair or replacement. Delonghi refuse to consider refund or replacement unless the broken machine can’t be fixed. Totally let down never mind the legalislation breaches.