Products don't last. Not worth purchasing.
Bought a Lattissima coffee machine 2017 for $370. One person household not used everyday. Product stopped working 2020, 1 month outside the 'gold's warranty service. Not willing to even look at the issue. Was told its 'reasonable' for a $300 Product to last just 3 years (meaning $100 per year on a coffee machine). Won't be purchasing a delonghi again.
0 star. Delonghi-manufactured Nespresso machines are useless and will not abide by Australian consumer law.
- Lattisima One milk frother broke down three times one year into usage.
- Had to jump through hoops, from waiting for milk frother replacement, to doing descaling with just water, to sending back to bravo for repair and then, to waiting for a replacement.
- Delonghi as a manufacturer refused to let Nespresso/retail store refund the product, stating that it’s more than 6 months. No one ever came up with the 6 months figure. If I knew that, I wouldn’t have bought it.
- The reasonable amount of time for warranty for a $300 machine is two years...
delanghi coffee machine
The machine was fine until I did a de-scale and then it started leaking. Could get no customer service despite the on line help (no help at all). I even told them about the button going from Green to indicate it needed a de-scale- and you wont believe this- they directed me immediately to an electrician. OMG So bad, avoid this brand if your ever looking for a coffee machine. This one was $260 and now I cant use it, the $45 Aldi brand is still going strong.
Waiting too De-LONGhi for any help...
Bought a Delonghi Freestanding Oven from Bing Lee 2 weeks ago (who looked after us well). Oven connected up by very professional electrician and to prove power connected the gas igniters work, however the clock and oven did not - meaning there is some issue or fault.
Web Searched and Called Delonghi Australia as why wouldn't you - they are the brand aren't they???
Waited on hold 40 mins to then get some vague chick who heard what the issue was and then asked to put me on hold and I went on hold another 45 minutes??? So I hung up on that rub...bish. and emailed then a recap of the issue. Had to laugh that they also trotted out the gold poop standard for poor company service this year >> Covid-19 has caused us delays, NOPE not after 9 months. If you're still having issues, sack your Australian Management they suck if they haven't sorted this after so long... There is NO Covid-19 excuse any more. The email response, 5 days later:
De Longi Rubbish Product
RUBBISH Range Hood !!! End up throwing it into the rubbish skip and buying a more reputable brand !
Indecipheral instructions !!
Non existent customer service - Indian lady who couldn't understand English and asked for a supervisor who then just hung up !!!!
HOW DO YOU STAY IN BUSINESS DE LONGI !!!!
I've repaired quite a few DeLonghi's from Manual to Fully Automatics.
There build Quality is Exceptional, and they look pretty, but for producing good Coffee they're absolutely hopeless. Why do they insist with these stupid Steam Wand designs, none of them work. You either end up milk Jug half full of water or it's got more air bubbles than a bottle of Coke you dropped on the counter. Drinking a Coffee full of huge air bubbles is NOT very pleasant to drink. Secondly, no matter what you do, even heating the Cups to Red HOT, you still only get a Luke Warm Cappuccino.
DeLonghi just make very well made rubbish.
About to lose another customer
Wow, reading all the reviews below & that DeLonghi seems to have given up even trying to respond, that's a big red warning not to buy any of their products or sub-brand products ever again. Worse than that, DeLonghi seems to ignore it's business partners as well.
My frustrating issue is with a warranty repair (DELONGHI ECO310W ICONA ESPRESSO). I returned this to Myer after the steamer developed a constant leak. Myer sent it to Bravo as the authorised repairer, who inspected it and said it was not repairable and is a discontinued model, so wou...
- Verified customer
Not recommended at all
I purchased coffee machine la specialista just 4 months ago and it has a problem (suddenly stop during make coffee or blown power fuse)
I called customer service and they said don't use that because of safety issue. now after tow days that I haven't my coffee machine they didn't do anything and it seems I haven't it more than 2 weeks.I think why I pay for a product that after just 4 months should go for a repair arrangement? I really disappointed with this company and product.
Terrible customer service
50 minutes on the phone most of it spent on hold and my problem is not solved. They couldn't even give me my local authorised service centre. Dreadful customer service.
Purchased a Delonghi Oven and after paying a good price of $1080 dollars, for this small oven it has lasted a total of 25 months. Not happy considering our last oven with same brand lasted 14 years ‘not months’ One month out of warranty Paul D.
If I Could give Delonghi no stars I would
I hope this helps anyone considering buying Delonghi products. I have owned a Delonghi oven for 4yrs and every year it has had to have to have its multi switch replaced. At least it has been replaced under warranty, but you would think after the second time it happened that they would either offer a replacement or refund. Secondly I brought a Delonghi fully automatic coffee machine thinking the issues were possibly just the oven but sadly I only had the Machine 3 months before it was sent off for warranty repairs. Luckily this time instead of c...ontacting Delonghi directly I went through Bing Lee as when I got the machine back it broke down again 3 months later, I took it back to Bing lee and they replaced it on the spot with a Breville. As of today I am waiting for the oven to break down again because I know it will and it will the same issue again.
Almost 4 months since i registered online for the Promo Gift of La Especialista coffee machine. Until up to now never heard of any update if there is coming delivery.. What a S C A M M E R company. I will never buy again a delongi product.
Breville is way better.
Overpriced useless product and worst ever customer service
third oil heater that I am having replaced, customer service refused to help. very arrogant woman date and time 1.30pm on 1/7/2020. I would not recommend this product to anyone
- Verified customer
Waiting almost 3 months for response on warranty!
Have been trying to get my portable air con fixed/replaced as the inside is rusted due to condensation. Was told this is normal due to the design of the air con. I should not have to deal with rust due to poor design. Have stopped using as am worried it will cause a safety issue. Only purchased 5.11.2018 used it for 2 summers to realise after the last it’s no good. Would not recommend to others as it’s not a reliable product or customer service, especially when they are charging twice compared to other brands.
Was told by sale person i would get cups coffee and other item from delongi, only for delongi to change mind i mean sale person and promotion was on coffe machine so not me and say no would not have got it fair trading australia taking action will not buy off them again i say every 1 return unit
I bought coffee machine the salesperson said I will get a promotion pack of coffee and cups vi Redemption, and also had a pamphlet saying the same thing, Delonghi would not honour this promotion, and the customer service was very poor would not touch their products ever again
- Verified customer
ZERO star for this company!
I can not believe how RUDE the Delonghi lady is!
I called the call centre 1800126659 regarding a problem of my brand new delonghi kettle. The lady on the phone was REALLY RUDE. I was trying to explain my situation, but what she said was just " look! I cant help you!" . And then she just HANG UP my phone even when I am still talking..... unbelievable....
- Verified customer
The company replaced my original product, and the replacement broke after 2 months.
I purchased the DeLonghi - 10-Cup Coffee Maker and Espresso Maker - Stainless steel. Firstly, the expresso maker left a nasty metal taste in the coffee, even after proper cleaning. Second, the machine only lasted 11 months. The company replaced my original product, and the replacement broke after 2 months. I will no longer be buying DeLonghi products .
Completely ruined the Kenwood brand
Despite Kenwood being a brilliant product, De'Longhi have absolutely ruined the brand. Get a clue about Parcel Collect/Parcel Lockers in Australia and how secure they are. Completely unwavering, with no clue, and absolutely no interest in selling any product or learning about new delivery techniques. Death of De'Longhi .
- Verified customer
I bought this machine from David Jones after I installed the water sensor is faulty you can even flash water too start the machine I spent 5h trying and trying buy flowing menu Instructions and online online video not working in the end we returned for refund... The machine really good looking and stylish but with many issues hard to be lucky get one work 100% so bye bye De'Longhi
The reviewer stated that an incentive was offered for this review
Questions & Answers
Sorry, there are no questions yet.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.