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DeLonghi
1.5 from 50 reviews · View Statistics

Reviews

1.5
50 reviews
  • Product Quality
    1.6 (37)
  • Return Claim MadeYes (11) · No (20)
  • Customer Service
    1.4 (36)
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Sudeshna Ghosh
Sudeshna GhoshSydney, NSW
  • 3 reviews

Terrible customer service

published
Product Quality
Customer Service
Glenda K.
Glenda K.Illawarra, NSW
  • 2 reviews

At a press of a button perfect coffee every time.

published

This machine is perfect for a wake up coffee or coffee with friends as you look like a barista making the perfect cup from Latte to short black with a press of a button. The machine cleans itself and tells you if you need to scale it or empty grinds. It also tells you how to make a coffee to your taste so no need to grab the instruction book. It is a large machine so you need a bit of bench space to cater for this machine and it is on the pricey side but it well worth it and it will save you lots of money in the end. So grab your recyclable cup and grab a coffee on the go.

Product Quality
Customer Service
SCHUDDY
SCHUDDYBRISBANE
  • 6 reviews
  • 2 likes

Don't buy DeLonghi if you want to see how a product works

published

Purchased a $1000 Delonghi La Specialista from David Jones . tried to get it up and running. Problem with read flashing wa rming light . Tried to ring the only number given - 20 MIN LATER they only deal with pod coffee machines . no number or further assistance. Hung up. No body to get help from then rang warrantee number - same thing.
Salesman at DJ'S was just talk said ring number in booklet. I doi not think he has EVER SEEN ONE IN ACTION.
I am ready to take this back and by one from ALDI $120.
Imagine what luck I would have if it was broken

Product Quality
Customer Service
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gerry161
gerry161Greater Melbourne (Outer), VIC
  • 64 reviews
  • 42 likes

Thermostat and fan faulty. De'Longhi HSX3324FTS 2400W Panel Heater with Timer

published

Tested high setting and the fan worked, but it has stopped after a month or so.
Thermostat either 20 or 15c when set. Takes ages set the thermostat to the correct desired temperature setting.
The all black controls are too low 15 cm off the ground and all black so almost impossible to see settings and reach safely.
Dangerous for the elderly to use especially if a balance problem.
Not happy will take back for a refund.

Product Quality
Customer Service
Anne Siely
Anne SielySydney, NSW
  • 3 reviews

So Noisy

published

Loved the design and colour of the DeLonghi however that’s where it ends sadly ..it’s just so noisy thought it must be faulty but after reading similar reviews I realised it wasn’t. Also lid just didnt fit properly. Have bought a Russell Hobbs and the best decision we made. Like chalk and cheese.

Product Quality
Customer Service
Colwyn C.
Colwyn C.
  • 16 reviews
  • 9 likes

$1300 Coffee machine pretty much DOA but they must assess and repair before anything 6 months and waiting.

published

I received a online purchase of a coffee machine back in 26th January 2021
Order Date: 26 Jan 2021
Unit did not work correctly contacted manufacture which tried basic troubleshooting (call log) but eventually advised to return to store for a repair as they dont do refunds replacements until you get unit assessed.

15/6/2021 David jones paid a refund out of there own pocket because Delonghi hadn't repaired the unit or even authorised a replacement this was after 3 months of complaints and only after a ACCC complaint.

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Product Quality
Customer Service
Bella H
Bella HNew South Wales
  • 3 reviews

Crap customer service

published

Failed to reply after three emails, social media message and Facebook message regarding my broken $800 coffee machine. Will take this further.
Extremely disappointed and they can pay for a return

Product Quality
Customer Service
Stephanie Moon
Stephanie MoonRichmond-Tweed, NSW

A nightmare to deal with

published

cheap plastic parts,milk frother broke off in less than a year, customer service initially insisted I take a 4hr round trip to Southport to have it fixed. Eventually agreed that the machine could be collected and that shipping details would be posted, they weren't. I had to find a local business to accept and print them. Finally the machine returned in a partially assembled state. I finally received a new machine 4months after initial enquiries, staff were obstructive and gave me misleading information throughout. i think they usually just make it so hard for people to have warrantees honoured that they aren't used to actually doing it.

Product Quality
Customer Service
jas m.
jas m.South East Queensland, QLD
  • 2 reviews

Faulse advertising

published

Purchased a delonghi prima donna elite experience coffee machine while there was a promotion for Mother’s Day. The delonghi sales representative advised me that all coffee machines get a bonus started pack except the clearance items. After purchase I was unable to claim the bonus offer as it was only on selected machines and delonghi refused to acknowledge it. I have even provided pictures of the bonus offer advertising boards which were put with each coffee machine on display. Shame on you delonghi

Customer Service
Incentivised Review No
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  • Verified

Worst experience ever

published
Product Quality
Customer Service
Bill
BillMelbourne
  • 46 reviews
  • 31 likes

Oil heater wheel fixed with a smile

published

I called Delonghi and spoke to Alexis re a small matter of a wheel falling off an oil heater I bought 12 months ago. Rather than take it back to Bunnings, I asked if they could send out another wheel. No probs she said. You'll get in in about a week! Well I was pleasantly surprised as it was such a minor matter but not a problem for her. Thank you Alexis and thanks to Delonghi for letting your team sort out issues quickly.

Product Quality
Customer Service
Raffaele C
Raffaele CSydney, NSW
  • 3 reviews
  • 1 like

Very dis'appointed , from Delonghi I was expecting better service

published

Hi I own 5 of DELONGHI Primadonna de luxe, and for the monies you pay I was expecting better Machine and better service, none of the 5 machines work properly, every coffee different dose, coffee beans holder very bad designer, few different fault, like INSERT INFUSER ASSEMBLY, this came up after only 300 coffee.
and so on, never buy DELONGHI again I would not recommend to anyone, bad service and expensive parts. I like to contact Delonghi in Italy see what they saying.

Customer Service
Incentivised Review No
Lea Andrews
Lea Andrews
  • 10 reviews
  • 9 likes

Painful returns policy

published

Brought a kettle online for the office powerbutton stopped staying down, to be fair Delonghi have simply joined the cheap tat market, a brand that used to have class is just another Kmart kettle, anyways returns as I brought directly online meant no collection a half hour drive and then told 2 weeks to fix! Some outfit called Service Sphere, North Melbourne, like walking into a junk shop, so guy advice if you have to buy this brand go retail, at least it's a simple swap out when it breaks not a 2 to 3 weeks without a kettle and no collection even though deliverd faulty, poor form Delonghi poor form.

Product Quality
Customer Service
Mich
MichPerth, WA

DeLong and short of it

published

Disappointed our beautiful looking copper coloured DeLonghi kettle has bitten the dust. Leaking everywhere and tripping out electric - had since mid 2018 but for the price expect to last way longer. Should have gone to Kmart or Target. Won’t be buying again! Buyers beware

Product Quality
Incentivised Review No
Return Claim MadeNo
KatS
KatSCentral Coast NSW
  • 6 reviews
  • 5 likes

Products don't last. Not worth purchasing.

published

Bought a Lattissima coffee machine 2017 for $370. One person household not used everyday. Product stopped working 2020, 1 month outside the 'gold's warranty service. Not willing to even look at the issue. Was told its 'reasonable' for a $300 Product to last just 3 years (meaning $100 per year on a coffee machine). Won't be purchasing a delonghi again.

Product Quality
Incentivised Review No
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