Misleading advertising of prices, overcharging and disclaiming
At the beginning of my review I would like to note that we fly quite often and hence we are quite experienced in the process of purchasing airline tickets.
We asked to purchase tickets to Egypt and for that we entered the Sky Scanner website. The site stated that the cheapest price is via Destinia - 331usd. We were transferred to the Destinia site, where we entered all the details - at this stage, the specified price updated to 334usd (an addition of 3usd from the original price).
We entered our credit card details, while it was noted that additional 7usd will be added due to credit transaction (and a total charge of 341.82usd.) Only after the transaction was charged I received a notification from the credit card company that I was actualy charged by Destinia for a total of 372.42usd - 13% over the original price.
Needless to say, I felt deceived and a fool (that I did not choose another agency among those offered to me in SkyScanner - eventually the other agencies were cheaper, and never I had expirienced such a thing ordering through them).
I tried to correspond with the company, detailing the sequence of events and adding pictures of the screens of the whole process.
The Company resolved itself, noting that the additional charge is for payment on credit (ie, in its opinion, an additional 40usd for the use of a credit card).
I find Destinia's conduct throughout the entire process - from misleading advertising of prices, through overcharging to disclaiming, as problematic. From here, I suggest choosing a different and reliable travel agency.
I was sceptical just after making the booking as I read some of the reviews. However called the hotel day after and accommodation all booked! Great price and good easy website to use!!
Easy and great prices
I had looked at many hotel booking services on line and Destinia was the cheapest by far.
It was so easy to use and i received an instant confirmation.
So easy to use! Thank you.
An excellent and quick service. I was very happy with the instant hotel availability given, and the excellent daily price found for me.
I am truly very happy. I recommend
The allegedly reserved apartment in Mallorca was not provided despite a binding reservation and immediate payment. We were accommodated in a remote hotel and could reach our Surfbase only with considerable effort and additional cost! We were not informed about the change despite a substantial advance booking and stood at night on the spot with the option to stay on the street or accept the other hotel. So beware! The hotel choice can end in a roulette and is justified with "Upgrade". The new hotel was ok, but not near our surfbase and therefore caused considerable transport costs. We are now in a legal dispute with Destinia.
Booked on line nice and easy booked a hotel in Singapore no problems at all I would definitely use them again
Joy Lee Joy
This is a great site
I booked online. It was a quick and easy process at the last minute and cheaper than every other site I had seen
Easy booking & great prices
Booked a few nights at The Golden Nugget in Las Vegas, Destinia offered great prices which was perfect for me as I travelled solo! My reservation was booked online with no problems and on arrival to the hotel my room was upgraded. All details were sent through email to confirm my booking and my stay was enjoyable and stress free due to the ease of the booking process.
Great rates, great service
I booked accommodation in Phuket Thailand.
I booked online, but also spoke to a representative from Destinia as well.
I haven't needed to adjust or cancel booking.
I would definitely recommend this sight.
Great service - love the allocation of personal account manager to each booking
Booked a resort trip to the Four Seasons in Marrakech - not only did Destinia have the best rate, but pay later option made it easy to manage budget. Definitely recommend!
Seamless Bitcoin Purchase
Aslong as you're set up with one of their compatible wallets, I had to setup a Bitpay wallet. The whole process was smooth, painless and prices are rather competitive compared to other Bitcoin accepting sites.
I double checked with my airline after receiving my itinerary, (after reading one particular bad review) and everything is sweet. A practice that I will get into everytime from now.
Great hotel in a great location. The staff were very helpful and friendly. Only stayed for fours night but I wish it could have been longer. Now if only the London weather could had been better...
No problems with the booking on the Destinia - the price was the best I found and I will try them again
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