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Destinia

Destinia

2.8 from 23 reviews · View Statistics
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Listing monitored by Destinia

Reviews

2.8
23 reviews
  • Transparency
    1.0 (10)
  • Customer Service
    1.0 (10)
  • Trip Completed Yes (5) · No (5)
  • Price Accuracy
    1.0 (9)
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Jaclyn
JaclynCentral Highlands and Goldfields, VIC

No stars, just theft

published

Booked a room through destina for one night. Get to the hotel to be told there is no booking there under my name or any of the numbers this fraud company provided. So I then had to pay again to book another room. To top it off, there were like 5 other people the same day who also booked using this company who also got ripped off! Absolutely appalling. Will never use this company again and have also received some nonsense email back (after the 10 emails I sent to them, and 20 unanswered calls) saying that supposedly they are trying to fix my booking now! Nonsense, they stole my money and don’t plan on trying to refund me. Never use this company, worst experience you will ever have!

Transparency
Customer Service
Ash
AshGreater Melbourne (Metropolitan), VIC
  • 5 reviews
  • 3 likes
  • Verified

Didn't even book hotel room

published

Received a confirmation that the room had been booked and then coincidentally, one day prior to arrival, was told there were no rooms. No ability to contact them, no reply to emails. I will have to go to my bank to provide a refund on my credit card.

Transparency
Customer Service
Ross
Ross
  • 3 reviews
  • 1 like

Failure to provide full refund

published

Booked accommodation with Destinia early this year on basis that would get a full refund if cancelled before due date.
Cancelled within week of booking and months before the stipulated date but did not receive the full rebate. The excuse was that the with held amount was for insurance but I did not order insurance. Presumably Destenia take out insurance against cancellation but there is no statement to this effect on advertising accommodation or when making the booking.
Would definitely not use them again
Ross Dunstan

Transparency
Customer Service
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  • Verified

Awful agency

published

Falsely advertised the hotel room we were staying in. Had our worst hotel experience ever and then unable to even contact Destinia after, consistently fobbed off... DO NOT USE THEM

Transparency
Customer Service
Kim
KimPerth, WA
  • 2 reviews
  • 1 like
  • Verified

Absolutely unethical - Don't use this travel company

published
Transparency
Customer Service
Kim
Kim

Same experience, Terrible!!! NO stars if I could!!!!

Eric V.
Eric V.Central Highlands and Goldfields, VIC
  • 2 reviews

DO NOT USE THIS SITE, they do not return emails or anything. I payed for the cancellation fee&do you think i can get it

published

They do not return emails or anything. I payed the extra for cancellation and do you think i can get it there service is the worst I have ever come accross
DISGUSTING COMPANY

Transparency
Customer Service
Nora
Nora
  • 2 reviews

Appalling Customer Service

published

I have been waiting for a refund for 5 months. I have sent email after email with no reply. I wonder if these emails are even looked at?!?! I’m my opinion there is no customer service!!! I truly should not had used this organisation who has held onto my money and made no contact with me to help me resolve this matter. Be cautious when using Destinia for your future travel needs.

Transparency
Customer Service
  • Verified

Booking 5076681 Avoid! Added stress in hard times for two nurses in intensive care in London. They just don’t care!

published
Incentivised Review No
Destinia
Destinia T.Destinia
Dave.
Dave.Perth, WA
  • 9 reviews
  • 6 likes

Do Not Use

published

I booked through Destinia, next day had a random $400 amazon purchase via Japan, Credit Card was hacked straight after I booked the hotel room hacked- Destinia used or sold my credit card details.

Transparency
Customer Service
Destinia
Destinia T.Destinia
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KPAT
KPAT
  • 2 reviews
  • Verified

Will think twice before using Destinia

published

Book room using Destinia including cancellation insurance. Upon cancellation after being charged cancellation fees, was offered voucher. What kind of scam is this, I don't want voucher, just reimburse my money.

Transparency
Customer Service
Destinia
Destinia T.Destinia

Dear Kpat, have you check with our Customer Service? If you do not agree with the voucher sent, we can offer you other alternatives. Please send me your confirmation number to customerservice@destinia.com
Kindest regards

Lady Rex
Lady RexSouth East Queensland, QLD

Avoid them!!

published

Booked a stay in Adelaide for start of October and receive through confirmation stay is late October??? What?? How is this even possible?
Cannot reach by phone and have sent 4 emails, no response.
No other option but to go to my bank and dispute claim and chase funds that way.
Not cool, not good and would suggest finding somewhere more reputable.

Transparency
Customer Service
Destinia
Destinia T.Destinia
Lady Rex
Lady Rex
Destinia
Destinia T.Destinia
  • Verified

Misleading advertising of prices, overcharging and disclaiming

published
Price Accuracy
Incentivised Review No
Destinia
Destinia T.Destinia
A_Gu
A_Gu
Destinia
Destinia T.Destinia

Really happy

published

I was sceptical just after making the booking as I read some of the reviews. However called the hotel day after and accommodation all booked! Great price and good easy website to use!!

Destinia
Destinia T.Destinia

Thank you very much for your kind review, Leesy. We work to offer an easy website and with the best prices! We hope that you continue to choose Destinia for your future reservations.
Kindest regards!
Virginia

Easy and great prices

published

I had looked at many hotel booking services on line and Destinia was the cheapest by far.
It was so easy to use and i received an instant confirmation.
So easy to use! Thank you.

Destinia
Destinia T.Destinia

Dear Debbie, thank you very much for your kind review! We hope that you continue to choose Destinia for your future reservations.
Wishing you safe and happy travels.
Virginia

Excellent

published

An excellent and quick service. I was very happy with the instant hotel availability given, and the excellent daily price found for me.
I am truly very happy. I recommend
Destinia.

Destinia
Destinia T.Destinia

Dear Nye, thank you very much for your kind review! We hope that you continue to choose Destinia for your future reservations.
Wishing you safe and happy travels.
Destinia

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