Destinia

Destinia

 Verified
Destinia
2.5

31 reviews

PositivevsNegative
39% · 1219 · 61%

Trip Completed Yes · No
Transparency
1.4
Customer Service
1.4
Price Accuracy
1.5

Reviews

31 reviews
Leon C.
Leon C.
 
Glen Hansard
Glen HansardSydney, NSW2 posts
 

They did their job well!!

I was looking for my booking confirmation everywhere and couldn't find it so I contacted where I was staying in Indonesia and contacted Destinia. The service was excellent! I was worried I was going to lose my money. But the service was great. Show details
lindsay
lindsayGreater Melbourne (Outer), VIC4 posts
 

Pleasure doing business

Booked a hotel in Thailand based on a fully refundable booking, had to make some date changes wich meant a refund was required, emailed the company explained the details refund was back in my account within 2 less a service fee wich was unstable. To be honest I was a bit sceptical about ever seeing the refund after reading some negative reviews. Show details
Heather
HeatherSouth East Queensland, QLD4 posts
 
Almin A.
Almin A.
  Verified

FRAUD Agency

I booked a return ticket thru Destinia and they just cancelled my return 2 days before I was about to travel home. I needed to book new tickets which I also booked thru Destinia hoping I would get my refund back. Unfortunately they are not replying or providing any kind of support. Neither did I get any refund from them nor help to book new tickets. Therefore, in case of issues you WILL NOT GET SUPPORT or refund from them. They will just come up with excuses. DO NOT book your tickets with this fraud agency. Show details
Prem
Prem
  Verified

Scam. Please avoid. I’m trying to pay this forward to help everyone I can

Booked through Destinia via Trivago for two night stay at Crowne Plaza Gold Coast in mid June. Booking confirmation said Oaks Hotel but cited crowneplaza ‘s email address! After calling them STRAIGHTAWAY found out Oaks had no connection to Crowne Plaza. I had been somehow RE—ROUTED to a cheaper hotel!! Contacted Destinia immediately and two months later am still trying to get my money back. Destinia claimed booking was ‘non-refundable’, and later money was ‘with Hotel’. Oaks has confirmed in writing it received no money (Crowne Plaza has said the same). Going through Bank now to try to get refund. Already complained to ACCC and Fair Trading. Show details
Mohamed S.
Mohamed S.
  Verified

Destinia a scam. Do not book with them !!

Destinia is a very unreliable company. I booked a hotel stay in Mexico through them end of april. I had covid and i cancelled 3 days before my stay. The hotel rules allow full refund. Destinia claims they cannot communicate with their own supplier w2x. On the phone they will tell you they are not allowed to say the name of the supplier company and that you have to go read it on the voucher.
Almost 4 months later, supplier company says hotel is still considering the case. The hotel emailed me twice and officially denied any contact by supplier or destinia. 4 month and no refund.
If this is not a scam, i Don't know what is. Show details
Hicks G.
Hicks G.2 posts
  Verified

No customer service

No customer service. Destinia does not respond to their emails. Could not change the date by 2 days more than a week before the reservation and ended up with nothing but lost money. No refund. Nothing. If you use their service expect no service or ability to manage any reservation with them as they refuse to assist in even the simplest requests and have no ability to change or modify a reservation they make and don't allow the hotels to make any changes to the reservation. Absolutely useless company. I will never use them again.
Captain Lawrence F Hicks Jr
USA Airline Transport Pilot Show details
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Jaclyn
JaclynCentral Highlands and Goldfields, VIC
 

No stars, just theft

Booked a room through destina for one night. Get to the hotel to be told there is no booking there under my name or any of the numbers this fraud company provided. So I then had to pay again to book another room. To top it off, there were like 5 other people the same day who also booked using this company who also got ripped off! Absolutely appalling. Will never use this company again and have also received some nonsense email back (after the 10 emails I sent to them, and 20 unanswered calls) saying that supposedly they are trying to fix my booking now! Nonsense, they stole my money and don’t plan on trying to refund me. Never use this company, worst experience you will ever have! Show details
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Ash
AshGreater Melbourne (Metropolitan), VIC6 posts
  Verified

Didn't even book hotel room

Received a confirmation that the room had been booked and then coincidentally, one day prior to arrival, was told there were no rooms. No ability to contact them, no reply to emails. I will have to go to my bank to provide a refund on my credit card. Show details
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Ross
Ross7 posts
 

Failure to provide full refund

Booked accommodation with Destinia early this year on basis that would get a full refund if cancelled before due date.
Cancelled within week of booking and months before the stipulated date but did not receive the full rebate. The excuse was that the with held amount was for insurance but I did not order insurance. Presumably Destenia take out insurance against cancellation but there is no statement to this effect on advertising accommodation or when making the booking.
Would definitely not use them again
Ross Dunstan  Show details
Transparency
Customer Service
Price Accuracy
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joerosi17
joerosi17
  Verified

Awful agency

Falsely advertised the hotel room we were staying in. Had our worst hotel experience ever and then unable to even contact Destinia after, consistently fobbed off... DO NOT USE THEM Show details
Kim
KimPerth, WA3 posts
  Verified
Kim
Kim  
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Same experience, Terrible!!! NO stars if I could!!!!

Eric V.
Eric V.Central Highlands and Goldfields, VIC2 posts
 

DO NOT USE THIS SITE, they do not return emails or anything. I payed for the cancellation fee&do you think i can get it

They do not return emails or anything. I payed the extra for cancellation and do you think i can get it there service is the worst I have ever come accross
DISGUSTING COMPANY Show details
Nora
Nora2 posts
 

Appalling Customer Service

I have been waiting for a refund for 5 months. I have sent email after email with no reply. I wonder if these emails are even looked at?!?! I’m my opinion there is no customer service!!! I truly should not had used this organisation who has held onto my money and made no contact with me to help me resolve this matter. Be cautious when using Destinia for your future travel needs. Show details

Questions & Answers

Glen Hansard
Glen Hansard

Good afternoon,

Just confirming that my reservation went through to stay at the Swiss-Bel Inn Kuta/Legian from 5th June to the 17th June 2023 for two.

Booking was made on the 14th March 2023.

ghansard7@gmail.com

Regards,
Glen Hansard

Heather
Heather  

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