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Destinia

Destinia

4.3 from 12 reviews

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Misleading advertising of prices, overcharging and disclaiming

At the beginning of my review I would like to note that we fly quite often and hence we are quite experienced in the process of purchasing airline tickets.
We asked to purchase tickets to Egypt and for that we entered the Sky Scanner website. The site stated that the cheapest price is via Destinia - 331usd. We were transferred to the Destinia site, where we entered all the details - at this stage, the specified price updated to 334usd (an addition of 3usd from the original price).
We entered our credit card details, while it was noted that additional 7usd will be added due to credit transaction (and a total charge of 341.82usd.) Only after the transaction was charged I received a notification from the credit card company that I was actualy charged by Destinia for a total of 372.42usd - 13% over the original price.
Needless to say, I felt deceived and a fool (that I did not choose another agency among those offered to me in SkyScanner - eventually the other agencies were cheaper, and never I had expirienced such a thing ordering through them).
I tried to correspond with the company, detailing the sequence of events and adding pictures of the screens of the whole process.
The Company resolved itself, noting that the additional charge is for payment on credit (ie, in its opinion, an additional 40usd for the use of a credit card).
I find Destinia's conduct throughout the entire process - from misleading advertising of prices, through overcharging to disclaiming, as problematic. From here, I suggest choosing a different and reliable travel agency.

Price Accuracy
Trip Completed Yes
Booking Type Flights
3 comments
Dear A_Gu my name is Irene and first of all I want to convey my most sincere apologies for the inconveniences described in your review. Unfortunately flight prices may change depending on availability, the purchase proccess could be stoped if you don't agree with the price. We'd like to check what happened in your case and see if we can help. Can you send us an email with the confirmation number to customerservice@destinia.com? Looking forward to hear from you, Kindest regardsHello Irene, Your reply regarding the price change is irrelevant to the complaint in question. The price mentioned for the flight in question, both on your site and in the SkyScanner link, has not changed (ie, the price quoted before I made the reservation and after my reservation was the same). At your request, the order number PTUQHS.Hello A_Gu, I would like to thank you for giving us this information. Also, I want you to know that our customer service department will contact you with a solution for your case. Kindest regards,

Really happy

I was sceptical just after making the booking as I read some of the reviews. However called the hotel day after and accommodation all booked! Great price and good easy website to use!!

1 comment
Thank you very much for your kind review, Leesy. We work to offer an easy website and with the best prices! We hope that you continue to choose Destinia for your future reservations. Kindest regards! Virginia

Easy and great prices

I had looked at many hotel booking services on line and Destinia was the cheapest by far.
It was so easy to use and i received an instant confirmation.
So easy to use! Thank you.

1 comment
Dear Debbie, thank you very much for your kind review! We hope that you continue to choose Destinia for your future reservations. Wishing you safe and happy travels. Virginia

Excellent

An excellent and quick service. I was very happy with the instant hotel availability given, and the excellent daily price found for me.
I am truly very happy. I recommend
Destinia.

1 comment
Dear Nye, thank you very much for your kind review! We hope that you continue to choose Destinia for your future reservations. Wishing you safe and happy travels. Destinia

Be aware

The allegedly reserved apartment in Mallorca was not provided despite a binding reservation and immediate payment. We were accommodated in a remote hotel and could reach our Surfbase only with considerable effort and additional cost! We were not informed about the change despite a substantial advance booking and stood at night on the spot with the option to stay on the street or accept the other hotel. So beware! The hotel choice can end in a roulette and is justified with "Upgrade". The new hotel was ok, but not near our surfbase and therefore caused considerable transport costs. We are now in a legal dispute with Destinia.

1 comment
Hi Rasputin, My name is Virginia and first of all I want to convey my most sincere apology for the inconveniences described in your stay in Mallorca. At Destinia we continuously strive for the full satisfaction of our customers and situations like this are a huge disappointment. I would like to clarify that we confirm hotels reservation for the very beginning and we don't change the hotel to our clients, if the hotel cannot honor the booking due to operational reasons or overbookings beyond our control, we always do our best to find an alternative for the stay with the less inconveniences as possible to our clients. I'd like to check what happened with your booking and try to find a solution to your case. Would you be so kind to send your confirmation number to customerservice@destinia.com? Looking forward to hear from you, We're at your disposal, Virginia

Singapore trip

Booked on line nice and easy booked a hotel in Singapore no problems at all I would definitely use them again

1 comment
Hi Alain! thank you very much for your nice review. We're glad you chose us for your hotel in Singapore! We hope that you continue to choose Destinia for your future reservations. Wishing you safe and happy travels. Virginia

This is a great site

I booked online. It was a quick and easy process at the last minute and cheaper than every other site I had seen

1 comment
Thank you so much for your review of Destinia, Joy. We work to offer the best prices to our clients! We hope that you continue to choose Destinia for your future reservations. Wishing you safe and happy travels. Destinia

Easy booking & great prices

Booked a few nights at The Golden Nugget in Las Vegas, Destinia offered great prices which was perfect for me as I travelled solo! My reservation was booked online with no problems and on arrival to the hotel my room was upgraded. All details were sent through email to confirm my booking and my stay was enjoyable and stress free due to the ease of the booking process.

2 comments
Thank you so much for your kind review of Destinia, Mikaela. We are very glad to have been of assistance and hope that you continue to choose Destinia for your future reservations. Wishing you safe and happy travels. DestiniaThank you so much for your kind review of Destinia, Mikaela. We are very glad to have been of assistance and hope that you continue to choose Destinia for your future reservations. Wishing you safe and happy travels. Destinia

Great rates, great service

I booked accommodation in Phuket Thailand.
I booked online, but also spoke to a representative from Destinia as well.
I haven't needed to adjust or cancel booking.
I would definitely recommend this sight.

1 comment
Dear Rob, thank you very much for your kind review of Destinia! We're happy to have been of assistance and hope to see you back in your next travel! Destinia

Great service - love the allocation of personal account manager to each booking

Booked a resort trip to the Four Seasons in Marrakech - not only did Destinia have the best rate, but pay later option made it easy to manage budget. Definitely recommend!

1 comment
Dear Julian, Thank you so much for your kind review of Destinia. We hope that you continue to choose Destinia for your future reservations. Wishing you safe and happy travels. Destinia

Seamless Bitcoin Purchase

Aslong as you're set up with one of their compatible wallets, I had to setup a Bitpay wallet. The whole process was smooth, painless and prices are rather competitive compared to other Bitcoin accepting sites.
I double checked with my airline after receiving my itinerary, (after reading one particular bad review) and everything is sweet. A practice that I will get into everytime from now.

1 comment
Dear Dan, Thank you so much for your kind review of Destinia. We hope that you continue to choose Destinia for your future reservations. Wishing you safe and happy travels. Destinia

Excellent !

Great hotel in a great location. The staff were very helpful and friendly. Only stayed for fours night but I wish it could have been longer. Now if only the London weather could had been better...
No problems with the booking on the Destinia - the price was the best I found and I will try them again

1 comment
Dear Temmy, Thank you so much for your kind review of Destinia. We are very glad to have been of assistance and hope that you continue to choose Destinia for your future reservations. Wishing you safe and happy travels. Destinia

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