No stars, just theft
Booked a room through destina for one night. Get to the hotel to be told there is no booking there under my name or any of the numbers this fraud company provided. So I then had to pay again to book another room. To top it off, there were like 5 other people the same day who also booked using this company who also got ripped off! Absolutely appalling. Will never use this company again and have also received some nonsense email back (after the 10 emails I sent to them, and 20 unanswered calls) saying that supposedly they are trying to fix my booking now! Nonsense, they stole my money and don’t plan on trying to refund me. Never use this company, worst experience you will ever have!
Didn't even book hotel room
Received a confirmation that the room had been booked and then coincidentally, one day prior to arrival, was told there were no rooms. No ability to contact them, no reply to emails. I will have to go to my bank to provide a refund on my credit card.
Failure to provide full refund
Booked accommodation with Destinia early this year on basis that would get a full refund if cancelled before due date.
Cancelled within week of booking and months before the stipulated date but did not receive the full rebate. The excuse was that the with held amount was for insurance but I did not order insurance. Presumably Destenia take out insurance against cancellation but there is no statement to this effect on advertising accommodation or when making the booking.
Would definitely not use them again
Falsely advertised the hotel room we were staying in. Had our worst hotel experience ever and then unable to even contact Destinia after, consistently fobbed off... DO NOT USE THEM
Absolutely unethical - Don't use this travel company
I booked one nights accommodation in Perth during July 2020 only to find out my accommodation was booked albeit no rooms were available, the Hotel themselves advised numerous times I was on a waiting list despite Destina charging my credit card for the booking, to make matters worse I was charged a $8.45 international Card Fee for the privilege on no accommodation. When trying to cancel well in advance, I was told "sorry we cant cancel your booking, and we will resolve with the hotel". Destina made no attempt to contact the hotel and I was unab...le to stay as charged given there was no rooms. Instead all Destina wanted to do was book me in somewhere else in the City which wasn't an option Im now going through my bank to have the charges reversed. Don't ever book through this bogus company based in Madrid, they are absolutely no help at all after you click Pay.
DO NOT USE THIS SITE, they do not return emails or anything. I payed for the cancellation fee&do you think i can get it
They do not return emails or anything. I payed the extra for cancellation and do you think i can get it there service is the worst I have ever come accross
Appalling Customer Service
I have been waiting for a refund for 5 months. I have sent email after email with no reply. I wonder if these emails are even looked at?!?! I’m my opinion there is no customer service!!! I truly should not had used this organisation who has held onto my money and made no contact with me to help me resolve this matter. Be cautious when using Destinia for your future travel needs.
Booking 5076681 Avoid! Added stress in hard times for two nurses in intensive care in London. They just don’t care!
I have had no reply from bookings despite previous emails asking me to contact them when I am ready to book a flight.
Unfortunately I was unable to go with my family to Lanzarote and stay in a H10 hotel. I booked my flights on their website through Destinia (see reference).
I have now rebooked my accommodation for 09/06/2021 - 19/06/2021.
Both my flights were cancelled.
Outward with British Airways (Destinia paid 734.75 with my debit card)
Return with Easy Jet (paid by credit card from Destinia)
I was told I had to take vouchers for British...
Do Not Use
I booked through Destinia, next day had a random $400 amazon purchase via Japan, Credit Card was hacked straight after I booked the hotel room hacked- Destinia used or sold my credit card details.
Will think twice before using Destinia
Book room using Destinia including cancellation insurance. Upon cancellation after being charged cancellation fees, was offered voucher. What kind of scam is this, I don't want voucher, just reimburse my money.
Booked a stay in Adelaide for start of October and receive through confirmation stay is late October??? What?? How is this even possible?
Cannot reach by phone and have sent 4 emails, no response.
No other option but to go to my bank and dispute claim and chase funds that way.
Not cool, not good and would suggest finding somewhere more reputable.
Misleading advertising of prices, overcharging and disclaiming
At the beginning of my review I would like to note that we fly quite often and hence we are quite experienced in the process of purchasing airline tickets.
We asked to purchase tickets to Egypt and for that we entered the Sky Scanner website. The site stated that the cheapest price is via Destinia - 331usd. We were transferred to the Destinia site, where we entered all the details - at this stage, the specified price updated to 334usd (an addition of 3usd from the original price).
We entered our credit card details, while it was noted that addi...
I was sceptical just after making the booking as I read some of the reviews. However called the hotel day after and accommodation all booked! Great price and good easy website to use!!
Easy and great prices
I had looked at many hotel booking services on line and Destinia was the cheapest by far.
It was so easy to use and i received an instant confirmation.
So easy to use! Thank you.
An excellent and quick service. I was very happy with the instant hotel availability given, and the excellent daily price found for me.
I am truly very happy. I recommend
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