Destinia

Scammers!?? – !!!Scammers!!!Be warned and don’t reserve through Destinia. Save yourself the frustration don’t say I didn’t warn you this company or scammers they make reservations at the requested hotel unless minute they suddenly change the reservation to hotel or simply it may not exist and your left stranded in a foreign country Show details

Exceptional service – Booked a room at a great price. Once I found the hotel had me down for a different category room, I contacted Destina and their agent Ruan responded. I suspect that the hotel made an error when listing the rates. There were several communications and each time I received a prompt response. The matter was resolved after she negotiated a partial… Read more

refund of the booking to reflect the different room. The prompt and professional service was much appreciated.

Is Destinia a scam? – I made a reservation using Destinia travel everything went smoothly. After arriving at the hotel my wife and I were disappointed with the unprofessional hotel manager Ayo from the LaQuinta inn located in Columbia Maryland. Once we arrived at 830pm by 915pm things were out of control, several hotel guests were complaining about several issues that… Read more

they were having. My wife and I were up all night because the hotel had a few pre teen soccer teams and it sounded like they were practicing in the hallway, I called the front desk and the manager told me that he would handle everything. Nothing changed, so early the next morning we went to check out at 5am however the manager was not there so on the very next day I called the manager and simply asked him what did you do to handle everything? He told me that he met with a group of kids in the stairway and asked them to stop running. I asked him do you think it would have been better to talk to the parents or an adult? He didn't like my critique of his problem solving skills and hung up. I called his regional manager and she provided me with a full refund back to the third party that I used which was Destinia Travel. I called Destinia Travel and they told me that they didn't receive the refund from LaQuanta, until I provided an email from LaQuints saying something totally different. Destinia Travel has not refunded me my money as of today. I was surprised to learn that Destinia Travel has several complaints from US citizens for failing to return refunds. I would encourage anyone that's considering doing business with Destinia Travel to think twice.

They did their job well!! – I was looking for my booking confirmation everywhere and couldn't find it so I contacted where I was staying in Indonesia and contacted Destinia. The service was excellent! I was worried I was going to lose my money. But the service was great. Show details

Pleasure doing business – Booked a hotel in Thailand based on a fully refundable booking, had to make some date changes wich meant a refund was required, emailed the company explained the details refund was back in my account within 2 less a service fee wich was unstable. To be honest I was a bit sceptical about ever seeing the refund after reading some negative reviews. Show details

Scammers/Fraudsters/Thieves – NO STARS if possible. I booked a two week hotel stay in Macau and Destinia.com zapped the $1000 funds out of my account immediately for payment. I received a booking confirmation through email on the same day. It all seemed legitimate until a few days later when I contacted the hotel to make an enquiry and they advised that they had no booking… Read more

for me and had not been contacted by Destinia. I was able to make contact with Destinia by phone and they told me that they have a 'provider' they go through (Hotelbeds.com) and they will make the booking but would not give me any contact details to speak with Hotelbeds. I have been ringing and emailing Destinia for over two months now and the response is always the same. They have said that the hotel is keeping (all) the money as cancellation fee but the hotel has no knowledge of the booking or the money. Destinia says that they don't have the money so this thieving company, Hotelbeds is keeping our money. Don't deal with either of these companies as they will mess up your holiday plans and steal your money. Now when I try to ring them, the message is that the 'User you are trying to reach is unavailable'. I just want a refund of my money.

FRAUD Agency – I booked a return ticket thru Destinia and they just cancelled my return 2 days before I was about to travel home. I needed to book new tickets which I also booked thru Destinia hoping I would get my refund back. Unfortunately they are not replying or providing any kind of support. Neither did I get any refund from them nor help to book new… Read more

tickets. Therefore, in case of issues you WILL NOT GET SUPPORT or refund from them. They will just come up with excuses. DO NOT book your tickets with this fraud agency.

Scam. Please avoid. I’m trying to pay this forward to help everyone I can – Booked through Destinia via Trivago for two night stay at Crowne Plaza Gold Coast in mid June. Booking confirmation said Oaks Hotel but cited crowneplaza ‘s email address! After calling them STRAIGHTAWAY found out Oaks had no connection to Crowne Plaza. I had been somehow RE—ROUTED to a cheaper hotel!! Contacted Destinia immediately and two… Read more

months later am still trying to get my money back. Destinia claimed booking was ‘non-refundable’, and later money was ‘with Hotel’. Oaks has confirmed in writing it received no money (Crowne Plaza has said the same). Going through Bank now to try to get refund. Already complained to ACCC and Fair Trading.

Destinia a scam. Do not book with them !! – Destinia is a very unreliable company. I booked a hotel stay in Mexico through them end of april. I had covid and i cancelled 3 days before my stay. The hotel rules allow full refund. Destinia claims they cannot communicate with their own supplier w2x. On the phone they will tell you they are not allowed to say the name of the supplier company and… Read more

that you have to go read it on the voucher. Almost 4 months later, supplier company says hotel is still considering the case. The hotel emailed me twice and officially denied any contact by supplier or destinia. 4 month and no refund. If this is not a scam, i Don't know what is.

No stars, just theft – Booked a room through destina for one night. Get to the hotel to be told there is no booking there under my name or any of the numbers this fraud company provided. So I then had to pay again to book another room. To top it off, there were like 5 other people the same day who also booked using this company who also got ripped off! Absolutely… Read more

appalling. Will never use this company again and have also received some nonsense email back (after the 10 emails I sent to them, and 20 unanswered calls) saying that supposedly they are trying to fix my booking now! Nonsense, they stole my money and don’t plan on trying to refund me. Never use this company, worst experience you will ever have!

Didn't even book hotel room – Received a confirmation that the room had been booked and then coincidentally, one day prior to arrival, was told there were no rooms. No ability to contact them, no reply to emails. I will have to go to my bank to provide a refund on my credit card. Show details

Awful agency – Falsely advertised the hotel room we were staying in. Had our worst hotel experience ever and then unable to even contact Destinia after, consistently fobbed off... DO NOT USE THEM Show details

Absolutely unethical - Don't use this travel company – I booked one nights accommodation in Perth during July 2020 only to find out my accommodation was booked albeit no rooms were available, the Hotel themselves advised numerous times I was on a waiting list despite Destina charging my credit card for the booking, to make matters worse I was charged a $8.45 international Card Fee for the privilege on… Read more

no accommodation. When trying to cancel well in advance, I was told "sorry we cant cancel your booking, and we will resolve with the hotel". Destina made no attempt to contact the hotel and I was unable to stay as charged given there was no rooms. Instead all Destina wanted to do was book me in somewhere else in the City which wasn't an option Im now going through my bank to have the charges reversed. Don't ever book through this bogus company based in Madrid, they are absolutely no help at all after you click Pay.

DO NOT USE THIS SITE, they do not return emails or anything. I payed for the cancellation fee&do you think i can get it – They do not return emails or anything. I payed the extra for cancellation and do you think i can get it there service is the worst I have ever come accross DISGUSTING COMPANY Show details

Appalling Customer Service – I have been waiting for a refund for 5 months. I have sent email after email with no reply. I wonder if these emails are even looked at?!?! I’m my opinion there is no customer service!!! I truly should not had used this organisation who has held onto my money and made no contact with me to help me resolve this matter. Be cautious when using Destinia for your future travel needs.

Booking 5076681 Avoid! Added stress in hard times for two nurses in intensive care in London. They just don’t care! – I have had no reply from bookings despite previous emails asking me to contact them when I am ready to book a flight. Unfortunately I was unable to go with my family to Lanzarote and stay in a H10 hotel. I booked my flights on their website through Destinia (see reference). I have now rebooked my accommodation for 09/06/2021 - 19/06/2021. Both… Read more

my flights were cancelled. Outward with British Airways (Destinia paid 734.75 with my debit card) Return with Easy Jet (paid by credit card from Destinia) I was told I had to take vouchers for British Airways. I was then given vouchers by Destinia and on calling British Airways I was told Destinia had given me the wrong ones. British Airways then told me the new voucher numbers but said that Destinia had to book my flights with. I was not allowed due to contractual issues. I have sent an email now to customer services hoping that they can help. Easyjet have refunded the money on Destinia credit card and after telling Destinia bookings this I was told to pay for a return flight and I will be reimbursed once they receive the money from EasyJet. I have asked if they have received the money but no reply.

I am in limbo as I cannot book my new flights with British Airways even though I have given all information needed. I don’t even know if I will get money back for my return.

I understand that this must be a busy time for destinia but I am quite stressed. My wife and are both nurses who work in an intensive care unit in London and have had the most horrific experience. This just adds more stress.

I accepted a new date for the hotel. It now I can’t get there as I can’t use the British airways voucher and if I book a return I’m not sure I will get my money back.

Amendment 23/6/21

Thank you for you reply. I have sent a return message to you via email. Just to confirm, as you are the third party you will need to book the flights. You DID send me vouchers but they were the wrong ones! I have an email saying this which I have emailed you. I have all emails and evidence that you would do so and that you would return money for a return flight as Easyjet have returned the monies to YOU. I think it is reasonable that book a return flight for me. Yes, accommodation has been changed and I am grateful for that but YOU need to contact British Airways and book my flight using the vouchers. I have sent all relevant information to you.

It is quite evident that Destinia are far more concerned about their client H10 hotels than helping people who have booked both hotel and flights with them. I suggest you avoid Destinia. I will be taking further action with this company through authorities in Madrid. I will also be

Do Not Use – I booked through Destinia, next day had a random $400 amazon purchase via Japan, Credit Card was hacked straight after I booked the hotel room hacked- Destinia used or sold my credit card details. Show details

Will think twice before using Destinia – Book room using Destinia including cancellation insurance. Upon cancellation after being charged cancellation fees, was offered voucher. What kind of scam is this, I don't want voucher, just reimburse my money. Show details

Avoid them!! – Booked a stay in Adelaide for start of October and receive through confirmation stay is late October??? What?? How is this even possible? Cannot reach by phone and have sent 4 emails, no response. No other option but to go to my bank and dispute claim and chase funds that way. Not cool, not good and would suggest finding somewhere more reputable. Show details

Misleading advertising of prices, overcharging and disclaiming – At the beginning of my review I would like to note that we fly quite often and hence we are quite experienced in the process of purchasing airline tickets. We asked to purchase tickets to Egypt and for that we entered the Sky Scanner website. The site stated that the cheapest price is via Destinia - 331usd. We were transferred to the Destinia… Read more

site, where we entered all the details - at this stage, the specified price updated to 334usd (an addition of 3usd from the original price). We entered our credit card details, while it was noted that additional 7usd will be added due to credit transaction (and a total charge of 341.82usd.) Only after the transaction was charged I received a notification from the credit card company that I was actualy charged by Destinia for a total of 372.42usd - 13% over the original price. Needless to say, I felt deceived and a fool (that I did not choose another agency among those offered to me in SkyScanner - eventually the other agencies were cheaper, and never I had expirienced such a thing ordering through them). I tried to correspond with the company, detailing the sequence of events and adding pictures of the screens of the whole process. The Company resolved itself, noting that the additional charge is for payment on credit (ie, in its opinion, an additional 40usd for the use of a credit card). I find Destinia's conduct throughout the entire process - from misleading advertising of prices, through overcharging to disclaiming, as problematic. From here, I suggest choosing a different and reliable travel agency.

Really happy – I was sceptical just after making the booking as I read some of the reviews. However called the hotel day after and accommodation all booked! Great price and good easy website to use!!  Show reply

Easy and great prices – I had looked at many hotel booking services on line and Destinia was the cheapest by far. It was so easy to use and i received an instant confirmation. So easy to use! Thank you.  Show reply

Excellent – An excellent and quick service. I was very happy with the instant hotel availability given, and the excellent daily price found for me. I am truly very happy. I recommend Destinia.  Show reply

Be aware – The allegedly reserved apartment in Mallorca was not provided despite a binding reservation and immediate payment. We were accommodated in a remote hotel and could reach our Surfbase only with considerable effort and additional cost! We were not informed about the change despite a substantial advance booking and stood at night on the spot with the… Read more

option to stay on the street or accept the other hotel. So beware! The hotel choice can end in a roulette and is justified with "Upgrade". The new hotel was ok, but not near our surfbase and therefore caused considerable transport costs. We are now in a legal dispute with Destinia.

Singapore trip – Booked on line nice and easy booked a hotel in Singapore no problems at all I would definitely use them again  Show reply

This is a great site – I booked online. It was a quick and easy process at the last minute and cheaper than every other site I had seen  Show reply

Easy booking & great prices – Booked a few nights at The Golden Nugget in Las Vegas, Destinia offered great prices which was perfect for me as I travelled solo! My reservation was booked online with no problems and on arrival to the hotel my room was upgraded. All details were sent through email to confirm my booking and my stay was enjoyable and stress free due to the ease of the booking process.  Show 2 replies

Great rates, great service – I booked accommodation in Phuket Thailand. I booked online, but also spoke to a representative from Destinia as well. I haven't needed to adjust or cancel booking. I would definitely recommend this sight.  Show reply

Great service - love the allocation of personal account manager to each booking – Booked a resort trip to the Four Seasons in Marrakech - not only did Destinia have the best rate, but pay later option made it easy to manage budget. Definitely recommend!  Show reply

Seamless Bitcoin Purchase – Aslong as you're set up with one of their compatible wallets, I had to setup a Bitpay wallet. The whole process was smooth, painless and prices are rather competitive compared to other Bitcoin accepting sites. I double checked with my airline after receiving my itinerary, (after reading one particular bad review) and everything is sweet. A practice that I will get into everytime from now.  Show reply

Excellent ! – Great hotel in a great location. The staff were very helpful and friendly. Only stayed for fours night but I wish it could have been longer. Now if only the London weather could had been better... No problems with the booking on the Destinia - the price was the best I found and I will try them again  Show reply