Dimplex GDC-AC9/12RW / GDC-AC9/12RCS/CB/CW Questions & Answers
Verified
I bought a second-hand unit. It has been working just fine but as of recently it keeps stopping with the "Error 7" message displayed on the screen. What is an error 7?
Hi Azman, I'm sorry to hear of this. The E7 error could be a few different things: - Water Full > requires drain out - Float Damage > float switch requires replacement - PCB Damage - needs replacement - Wheel Rack Stuck > needs to be cleaned - Connector to PCB Loose > needs to be reinserted - Water Motor Damage > needs replacement
I hope this helps, Thanks
GDC-AC12RCBA How can I stop the outlet pipe from coming out of the unit while it is in use ... it blows out hot into the room ?
Hi Veronica, Thank you for your query. Please note the exhaust hose should be ‘screwed’ into position. To ensure that the hose is attached correctly, remove from the window kit and retract the full length of hose allowing only the first 4 ‘rungs’ to be extended. Place the first rung over the attachment on the machine end and screw into position. Once the rungs have been inserted correctly, they will not come out of position again until removed/ unscrewed. Should you continue to experience issues after following this advise, please do not hesitate to contact our office again for further assistance. thank you
What size window kit and new exhaust pipe do I need for portable dimplex air conditioner model no. Gecko-ac9rcs Thankyou
What size exhaust pipe does this need 15 or 13 cms my needs replacing
Will a 15cm exhaust pipe fit my portable air conditioner
is there a fuse in this ac when i plug it in it starts beeping but there is nothing on the display screen
Hello john m In these old units there is no fuse listed and unfortunately due to the age of these units there are now no longer any parts available. You could take the unit to an air conditioning repairer in your area for assessment.
is there a fuse in this ac when i plug it in it starts beeping but there is nothing on the display screen
Currently using Air-con mode... The fan inside is not spinning & no air is coming out of the vents
Hello Emm Thank you for contacting us. So that we are better able to try and assist you and discuss what might be happening with your unit, please call us on 1300 556 816
GDC-AC12RB BLACK we have not used this unit much because it has much condensation and wets the carpet. how to stop the condensation?
Hello Bob Please ensure that the unit is run on a firm and level surface with the drain plug fitted at all times. Also ensure that the filters are clean with no dust or particulates present around the air intake of the appliance. The internal water reservoir may become full if you are experiencing especially humid weather, if this is the case, you should ensure that this is emptied when the relevant symbol/ error code is displayed.
If all of this has been done and the unit is still leaking from the base, please contact an air conditioning repairer in your area, you may simply require a maintenance service.
The bottom of the condenser tray is blocked with dust and dirt. Take the back panels off and clean the foam tray and holes.
What's the best cool setting to run this model on? we have a remote but no manual for air con the model is a Dimplex Gdcac 12rcw 3.5 kw reverse cycle portable aircon
Hello Dianne
Thank you for your enquiry.
You can set the temperature on this unit at a level that you feel comfortable. Please contact us on 1300 556 816 and we will be happy to provide you with a user manual for the air conditioner.
How do I empty bucket fulk bucket light flashing?
Hi Amber
When the unit warns of full water, please unplug the water stopper at the back of the unit and then lean the unit to drain the
water out. Then the unit can then be restarted.
Can I get parts for this model. The plastic tube has become brittle and I have taped it up as much as I can. It is working perfectly otherwise.
The serial number is 83600411
Hi, yes you should be able to, you will need to find the Dimplex repairer near you by contacting dimplex. Sorry can’t be of more help, I only owned one and would not buy another one...
Good morning Jeanette
Unfortunately we no long have parts for the GDC-AC9RCS. You could contact an air-conditioner repairer in your area and they may have a generic exhaust pipe to fit.
Light up but doesn't come on. Any help?
Hello Gerane Thank you for your enquiry. Please ensure that the air conditioner is on firm flat surface and that the ventilation to the unit is not blocked. The unit may take a few minutes to start operating after it has been switched on. If this does not happen you may then need to take the appliance to an air conditioner repairer in your area for assessment. Please do not hesitate to contact our office on 1300 556 846 if you have any further questions.
Hi, another question? I've been using this unit for heating and it is doing a great job, however, I have noticed now that the fan function does not allow me to change it to a low setting anymore? I have the temperature set to 22 degrees and have noticed that the unit seems to reach 21 degrees room temperature and no higher. Would this explain why the fan mode is stuck on the high setting? Even on the auto setting, it does not regulate the fan speed? When I push the fan function it beeps but does not indicate the movement in the LCD panel or change the fan speed to the low setting?
How much was it new?
Hello Juz. These units are approximately 7-10 years old, they retailed for between $899.00 and $1099.
$700
Hi! I have the gdc-ac12rcw model can u please email me the instruction manual. My email is [email removed]
Hi Biance - unfortunately the Product Review system appears to have removed your email address. That being the case, please contact our After Sales team direct by phone: 1300-556-816 to have a copy of the manual sent to you direct.
My apologies for the inconvenience caused
Is there any detach tray for water drain? Last night my carpet was all wer water everywhere. Please advice how to drain it? The small outlet at the back water overflow from there. Please solve it
Hi Peter - this unit should have a drain plug in place when being used on the cooling function. A drain hose is only required to be fitted when in the dehumidify mode. Please ensure that the plug is in place and only empty the reservoir when the appliance shows on the display that it needs to be done. You can contact our Customer Care team by phone: 1300 556 816 to obtain a copy of the Owner's Manual should you need a copy for future reference.
The bottom of the condenser tray is blocked with dust and dirt. Take the back panels off and clean the foam tray and holes.
Hi is it possible to email
Myself a copie of the owners manual
As we have misplaced ours
Please contact our Customer Care team (Ph: 1300 556 816) and supply your email details in order for this request to be actioned.
Can i use a universal remote control and would like a manual on it or specs on how it is operated?
Hi Tim - a universal remote is not able to be used for this appliance. In order to obtain an Owner's Manual, please contact our Customer Care team either by phone: 1300 556 816 or email: customer.care@glendimplex.com.au to request same. We can post or email a copy to you as required.
Hope this helps.
How can i check gas?
Hi there - gas levels/ pressure can only be tested by someone qualified to do so. Please note that a cooler would normally only need re-gassing if there was a breach in the sealed system. If the unit is not operating correctly, or no longer cooling sufficiently, there may be an alternative reason for this.
Please contact our Customer Care team to receive details of an authorised service agent in your area to arrange assessment of same.
Ph: 1300 556 816
Get an answer from our members and Dimplex representatives
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.