Dimplex DC17 / DC18 Questions & Answers
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Hi. I’ve had this unit for some time with no issues. I’ve recently noticed that when it’s on auto mode and reaches the set temperature, the compressor cuts out as expected. However, it doesn’t really seem to want to come back on once the room starts to warm up. I also tried reducing the set temp from 24 to 21 after the compressor went off at 24 and it didn’t come on for some time. When the compressor eventually came on, it ran for about 30 seconds before cutting out. I am certain it didn’t drop from 24 to 21 in that time. However, when I put it off auto mode and into high, it came on straight away and continued to cool the room. Please let me know if you may be able to help.
Hi Yannick L, thank you for your message, please contact out customer care team on 1300 556 816 (option 2 & option 2 again) directly and they will ne able to assist you with this. Thanks
how do use the dehumidifyer??
Hello Sally M Thank you for your enquiry. Please email us at customer.care@glendimplex.com.au and we will be happy to forward to you the user manual for this unit.
If I set the function to dehumidify, do I still need to extend hose out to nearest window. Want to relocate unit to another room
Hello Peter D The exhaust hose must still be put out through the window when in dehumidification function.
Hi
Had the unit a 2 years now and its worked fine each summer , Suddenly today it started beeping and the temp went to 30 and stooped responding to buttons and it felt like the compressor turned off.Had to switch it off and then it wouldn't turn back on .
Drained the tank just in case as its been humid , plugged it back in and it turned on but same thing temp gauge went to 30 and no buttons seemed to work , Turned it off and it wouldn't turn back on again
Faulty unit or am i missing something ?
Ours did a similar thing. We took it back. They didnt even bother givong us another dimplex as they said they stopped selling them due to how many units were failing. They fave us a bigger unit in a convair for the same price..it works so much better.
Hi Tyson Please check if the water needs to be drained and if the filters need to be cleaned. If the overheat protection is activated please wait 30 minutes before switching on again and the compressor operation should begin 3 minutes after the unit is switched on. If your unit is still not working and is in the warranty period, please return to place of purchase with your purchase receipt.
I purchased through chrisco paid off all year and received end of October 2018, it’s now jan 6th 2019 and when I turn on there is a horrible smell what does that mean? I don’t use the dehumidifier just the aircon. Is my 1,200 air con faulty ?
Hi jasmine,Does your Air-con smell a bit like gasoline..??
Hi Jasmine,
Can you please send a copy of your receipt and your contact information to service@glendimplex.com.au so we can look at getting you a replacement asap.
Thank you
What is the length of the electrical cord on the DC18?
Good morning
The electrical cord on the model that you are referring to is approximately 1 metre long.
What would it cost to run on a 23 deg setting in a closed room 5x5m?
I will be getting my 1st bill this week so i wont know till than roughly but 1 heard 23degrees chews the power more so best 2 keep it between 24-25degrees when you can if you dont wanna be chewing the power fast. I have dropped it to 22degrees on 2 different days,not all day as im new to using em & energy wise im too scared to leave it on 23degreed from what iv been told. If you goggle temps & prices you could find an idea at what your lookin at there,hope it helps alittle.
If ypu have the room shut off you shouldnt need to run it at 23degrees,24degrees should work perfect & you wont be runnin your power bill up
Hi Nivek- Please note that running costs/ energy used vary depending on the amount and type of use and the cost of supply. There are also many variables to take into consideration regarding the type of room you are cooling ie has the cooler been sized correctly for the room/ what is the ambient temperature of the room to begin with/ height of the ceiling/ is the room insulated - walls or roof only/ are there windows/ are the windows covered / what type of floor or floor coverings etc. All of these will affect how hard the cooler has to 'work' and as such, how much it will cost to run.
We would also recommend that you contact your electricity provider in order to obtain estimated running costs based on the charge per kilowatt.
Does it have a collection bucket for excess water or do you have to use the hose out the window?
It does come with alittle black collecting container,it isnt big but there wasnt much water either when i emptied it but ive only owned it couple months now & only started using it everyday this week so i dont know how much water it will hold when full. There isnt a hose for putting out the window,there is a little black plug under neath the unit which you can easily empty it with. I havent had any excess water as yet.
It does come with a little black container thats a rectagular shape that you use to empty it out with. If the weather is very humid and there is moisture in the air then it will require an emptying out, but if its just hot then its fine. The aircon has a little red light near the buttons that tell you that it needs to be emptied. The hose that goes outside is what gets the heat out of the house. I actually use a bowl when I'm emptying it out as I have accidently not put the little plug back in and water went everywhere.
We have had ours for 4-5 yrs now and love them still.
It comes with a collection bucket only, (no external hose connector) which was a huge problem for me because on humid days the water collected within half an hour to an hour and the air con would shut off until you emptied it. So on hot and humid days in summer you could easily be emptying it 10 times a day. Maybe in dry regions that aren't humid you might be ok but personally I'd recommend not taking the risk and go for another brand that actually works and doesn't have so many cons...
My Dimplex DC18 after only having it for about 3-4 months is starting to making a funny "tinny" noise when operating. I turned the unit off and waited a while but it starts up with this higher pitch noise each time. The settings were on 17 degrees cooling but are now on 25 degrees to start up on. Any advise? Thanks
this could be the pipe vibrating and hitting on something. try a different mode to see if there is any difference. Otherwise, call the experts of even the store you bought it from as it sounds like it is still under warranty :)
Can i use a heavy duty extension cord for the DC17 5.0KW?
Hi DuncanK - As per the Use and Care guide supplied with the product we do suggest that you do not employ the use of an extension cord when using, and if you do so, certainly never unattended. Should the use of an extension cord be responsible for a fire during use, there is no recourse via the manufacturer or through most insurance companies.
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