Worst after sales service ever. You will know how terrible DJI is when you will have to claim the warranty.
I am a new drone user just read the manual thoroughly which was provided and started using the drone.
I must admit the drone flies well ,handles well,takes good pictures.
However when I flew the drone in boomerang mode ,while doing its orbit it simply went and crashed sideways to a tree.
When you see their advertisements and brochures is so misleading that how sophisticated their obstacle avoidance system,multilayered algorithms, sensor,blah blah blah is.
It literally sounds that the drone has got the best obstacle avoiding system.
But why on ...earth you would you add an auto pilot mode(boomerang mode in which drone goes sideways))which literally makes all these sensors useless as they are only located forward backward and downward and if you have atleast mention in your user manual or advertisements in bold letters that "Caution : using boomerang mode the drone orbits sideways only and hence cannot sense any obstacles" A new consumer doesn't know what a boomerang mode is !!! My other 2 friends also had some other issues with their mavic drones and had terrible time chasing for the warranty.They had warned me against buying DJI product.
- Verified purchase
Excellent Flight Performance and Image Quality but Poor Remote Controller and Flight Time
The drone has a great portable size and is capable of shooting stunning pictures and videos, ideal for travelling. There're plenty useful flight modes for beginners as well as more experienced drone users to create interesting drone footage. However, the flight time is way less than 21 mins as claimed, it's usually between 14-16 mins if you operate the drone safely. The propeller noise is pretty loud and aggressive, it takes time to get used to it, but it might annoy other people. The remote controller tends to play up after a long period of us...e, the control of left stick and right stick or even gimbal wheel would interference with each other. I experienced two problematic remote controllers and there're many reviews and questions about this issue on drone forums and Youtube. The RC issue is very serious becuase it is essential for flying a drone. Since the RC is not sold separately as a part, there's no option other than sending it back to DJI for repair, which means waiting time and money.
A lot to learn, but well worth it!
Looks so simple, but really is a lot to learn and study before you are up and away. Not just a matter of straight out of the box and your flying. The instruction manual provided is very basic. I had to go online to find resources to help put it all into place. I am new at using a drone, so was somewhat shocked at how, not basic, this is. But don't let that stop you, now that I am getting my head around it, been for several flights, and getting more comfortable with the functions.....but so much yet to learn. Wow, what a machine, and all the f...eatures that it can present, will open up the view immensely. The quality of footage, with a top micro sd card is exceptional. And the photos, top quality. Don't be scared, just read, be patient, plenty of time to learn. And enjoy the experience, one step at a time. Join, a DJI forum and will learn so much.
- Verified purchase
Great drone. Takes stunning photos and videos
Bought the Mavic Air FlyMore kit back in January. Drone takes superb 4K videos and photos. Flying it is easy and the build feels solid and "weighty". Would certainly recommend.
My only gripe is the length of time taken to update firmware and the frequency of which it needs to update. Also, I find that I have to re-calibrate it a bit too often. Great drone nonetheless
- Verified purchase
Appalling customer service management.
It seems the higher you go, the worse they get.
Crashed sideways into a tree. Had DJI Care and got replaced. Took 5 weeks. Left my SD card in there. Explained repeatedly to move the SD card to the new drone. On receiving new drone, realised it is sealed package. Tape around box but holding nothing. Explain there is no SD card. They said was taped around box. I said there is no SD card on box, only tape.
Investigation. I send pics of how I receive unit, They send pics of SD card and other stuff ready for packaging. I say this shows nothi...ng. I get a call from [name removed] in Shenzhen to be rest assured they are looking into this and will be escalated. I'm pretty impressed I get called from China. Very nice. Other people up to this point have been fine, too. Doing what needs to be done and cross referencing, Fair enough. Then it gets to [name removed] in upper management. She says: 'SD in packaging. Thanks'. Wow ... I say it wasn't there and this is abysmal after all the detail others have offered up to this point. Then she says she will give me 15% discount to buy a new SD card from DJI. I said card is worth $100. You want me to pay $600 to get my $100 as a discount? Or just $15 for a $100 card? Not to mention totally neglecting the fact I said I already bought a new one anyway, and that this is totally not responsible.
So easy to fly and record
I've got a few drones. I started buying cheap $30 quadcopters to learn to fly, and moved up to more expensive and bigger aircraft. I wasted a heap of money on some $300 drones to learn on. The Mavic Air is simple to fly. Takeoff and landing are taken care of with the app control. Obstacles are avoided by the drone itself.
While I recomend buying a cheap toy to start with, you can step up to the Mavic from there.
It is not cheap, but build quality and usability is worth it.
- Verified purchase
This the best and most fun flying camera which you can take anywhere with you
This done is easy to learn how to fly even for beginner's like me and also teachers you how to use a cameras Manuel settings much better
Just fun drone which you can take anywhere
With you and get great shots and video that you would never get on a normal photo or video camera
Wow This Drone Is Unbeatable
I have owned this drone for a couple of months and totally love it, my wife and I go out every chance we can flying and taking photo's and video's where ever we can, the quality of images and video is top quality for such a small machine, I bought the Fly More Pack which gives you extra batteries, carry bag, case for drone, charger for 4 batteries and extra propellors, I highly recommend purchasing the Fly More pack as it is great value, after your first flight with this magnificent drone you will find you want more batteries to get the ultimat...e enjoyment from the Mavic Air so spend a little extra with your initial purchase and you will save in the long run. The Mavic Air has too many features to list here so head to their website and check it out or check out the many Video Reviews online about the Mavic Air, I did a lot of research before settling for the Mavic Air and couldn't find 1 genuine bad review, DJI have the best name in drones and have a drone to suit most budgets so save your time and check them out, Mavic Air is relatively easy to fly and has many safety features like forward, rear and bottom sensors to help avoid crashes and bad landings, return to home feature where you just press a button and it comes back to the point it took off from automatically or even returns to home automatically when signal is lost or battery is low, the Mavic Air also has a beginners setting that restricts flying height and distance so is an excellent place to start if you're new to drones.
An amazing 'Flying Camera'
I would never have thought that in my mid 60's I would have bought a drone, especially one which cost nearly $1600 but this one is different. It is the Mavic Air...a machine which takes up no more space than a large mobile phone yet something I can ( without special training) send up in the skies to make amazing cinematic footage. The Mavic air is so small and unobtrusive but is capable of up to 4K video and beautiful still shots from a perspective that no photographer can take without the services of a helicopter, qualified pilot and a clever ...cameraman. DJI have packed so much into this little flying computer that it has taken me weeks to find out by researching the Internet what it is capable of. It was released at the start of the year and already there are beautiful videos on Youtube of scenic locations around the world. Don't get me wrong, you must do your homework. It is not a toy and many safety regulations must be learnt and adhered to but once learnt can provide fantastic experiences which can be shared with so many people. Just a word of warning...don't mistake the 'Return to Home' button which brings the machine back right to your feet, with the 'Land immediately' command. Not good if it's out over the Pacific Ocean and starts to descend quickly!
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