Do not waste your money
Their customer service is nothing but a money grabbing robot. they read off a script, they deliberately change the firmware/ app to make it not work just out of warranty then say you need to send it back at your expense!!!then they just wrap you up in robot emails that go round and round and get no where.
Purchased in June 2020 for $3,500.
Very happy with my Mavic Pro
Had my Mavic Pro two years now, no problems, no accidents, always performs well, been over water many times, I’m very careful to keep my eye on battery levels when flying, bring it home well before battery levels drop.
Purchased in July 2019 at Harvey Norman Photo Centre.
I see everyone has the same problems with there DJI mavic pro and yes they cost a lot and DJI dont want nothing to do with there stuff ups. They all say the same thing blame to operator not the drone. I had a mavic pro 3 days then it had a mind of its own and smashed into my house. I spoke to [name removed] from UAVME at browns plains in Logan QLD who sold me the drone and go straight away he blamed me and said i dont know how to fly it They are good at taking your money but not good and fixing it unless you pay them through the nose. But when you look them up on youtube they are not hard to fix yourself and ebay have all the parts to build a new drone heaps cheaper then DJI charges
Purchased in September 2020 at AUVME.
warning : drone can lose connectivity and go missing
Everything is great. Works well. Connects well. no dramas for me so far but it is early days. two of my friends had their drones lose connectivity mid flight and disappeared. Mavic says they cannot go back to the last known location and they both lost their drones with no compensation for a new one.
The mavic pro is well engineered but the batteries are pretty poor 1 lasted 6 flights but buy that time it was out of 6 months warranty kept getting error when putting it into drone.l then purchesd another battery and after opening the box and putting it on charge it would only flash to the first led and not hold charge I sent that battery back for refund apparently talking to the owner he said he has had quite a few return , now I will go to dji store to purchase another battery and get them to check it while I'm there
This has been a real pain
Fix your batteries dji
Not much after care...
My Mavic Pro crashed over water and I lost it. It might have been operator error, it might have been a technical problem. Even though DJI requested the flight log etc, they later got back to me to say that they wouldn't investigate it as it was just out of its 12 month warranty.
I then looked at getting a replacement and although one is listed on their online shop (ie. drone without remote controller and without battery charger) it is only $100 less than replacing the entire kit! But, in any case, they are out of stock and I was told they didn't know when (or if) it would become available.
So my only option? Purchase another entire drone kit.
I feel like I've been conned.
Update on review! We took our other one back got a new one, lasted 6 months than we flew it outside. It went up fast, slammed itself down , came back up than threw itself into the wall of the house than refused to land. Very DISSSPOINTED for a $2000 product! Flight data showed that no inputs made by the the person in control it went totally rouge. Lucky no kids around. Got a full refund!! THIRD one in 12months never had it in sports mode.
Think long and hard before your purchase. Very buggy device considering the cost.
I would highly recommend you think very carefully before purchasing a DJI drone. Especially when you consider the high cost.
They are buggy products with lots and lots of issues - read the forums. They fly away, they drop out, they are dangerous, they don’t work, they don’t connect, they do weird things - the list goes on. I read the forums and thought it wouldn’t happen to me but I have had nothing but issues since the day I opened the box. I ask around and i discover many people have had dramas too. This product still needs at least another...
The DJI insurance is a complete scam
I've reported this to the ACCC but want to make sure that no-one else falls for the same illegal trap. When I bought my DJI Mavic Pro I thought the best way to insure it would be through DJI Insurance as there would be no confusion. WRONG! They accepted my money for the insurance for 2 years running and have subsequently told me the insurance is not valid for their product. DJI Refresh insurance will not cover their DJI Mavic Pro??? This is nothing short of illegal and a complete scam. BEWARE.
They don’t want to know you
When I first bought the Mavic Pro it was fantastic! But it soon started to fail with updates, gimbal and battery issues. I bought the dji care package and when I sent it in, they just reset the drone and sent it back. From a thech company they do not notify you that your dji care is running out and give you the option of renewing it. You need to do the hard work, go through there website and find out when this expires. You would think that this would show up on your app since they will be making money on people buying it. And when you try to speak to customer service to try and renew, they don’t want to know you. Poor effort dji.
Ive had this little gem for about 3 months and it is amazing.
You can tell alot of thought has gone into the design of this, all the way to the controller. The performance of the Air is great and the fact it collapses down to the size it does is perfect for travelling and generally taking it places
Mavic Pro still the winner
Launch of the recent DJI Mavic Air and the DJI Spark, but before that there was Mavic Pro which was the smallest camera-equipped quadcopter in DJI’s drone line-up.
The Chinese company is best known for its Phantom range of affordable, easy-to-fly drones, and the Mavic Pro is designed to offer many of the same benefits which are decent flight time, long-range remote control, a live video feed of the drone’s viewpoint beamed to your smartphone, and stable 4K video recording – but in a more easily portable package.
Priced at $1,299 the Mavic...Pro weighs just 743 g and when folded down, measures only 83 x 83 x 198 mm – more than compact enough to slip into a small bag. It comes with a battery delivering around 25 minutes (depending on the wind speed and direction in which the drone is travelling) of flight per charge, plus it has a top speed of some 60 kph which is quite good if at a distance you will find it difficult to identify in day time due to it slim portable design, a 12MP camera mounted on a 3-axis gimbal, and a compact remote control that works in tandem with your iOS or Android smartphone or tablet but it works more better as per my suggestion with iOS device. DJI has also released an updated model of the Mavic Pro, called the Mavic Pro Platinum. This has 60% quieter rotors and flight time of 30 minutes and have noise reduction blades fitted so the upgrade of these blades on the old Mavic Pro model is something which can be considered if your upgrading the blades.
Dji care refresh waste of money
Dji care refresh package total waste of money. Mavic pro unreliable. Had a collision over water which resulted in drone sinking and being unrecoverable. After losing battle trying to argue that dji care covers collision and aircraft was only lost due to the original collision they stayed firm saying aircraft must be returned. What a joke... i purchased dji care refresh to give me peace of mind however they have so many exlusions its not worth a cent. They would not even look at flight log as aircraft was over 1 year old even when dji care refre...sh was still valid. When i asked for a price to purchase mavic pro without controller or or charger their price was dearer than buying from 3rd party who also includes charger and controller. When i asked for a discount as my dji care refresh was still valid they refused. No refund on care refresh etc. And basically no assistance given to someone who used to be a loyal customer. Dji you've lost me as a customer and i sure wont be recommending any dji products to anyone i know.
- Selected Review
Bought this because didn't want to spend $$$$ on camera lenses
I ordered this thing back in October 2016, but got this late January 2017 due to a world-wide shortage. Whats more, as I photograph mostly landscape scenes, I didn't want to pay a lot for lenses and buying further accessories for my Sony Alpha A77.
Again, I will be impartial to other reviewers, I'll quickly add a few points below in no specific order and then elaborate upon them:
1. This is not a drone for beginners, it is and it isn't.
2. This drone has a very big learning curve.
3. Flying it where you should and shouldn't within moderation and respect for others.
4. The Mavic Pro vs Mavic Pro Platinum.
5. Battery life and charging
6. Flight modes ...
From beginner to advanced users
This drone has some of the most advanced features on the market. It is so easy to fly and with hands off the controls its perfectly steady. Flick the sports button and it is incredibly fast and responsive, and almost a little scary. Battery performance is impressive, with about 25 minutes out of a charge. The photos and video from this drone are stunning.
The app can be a bit glitchy but the return to home button gives you plenty of peace of mind, and works a treat. Not a cheap toy but its an beautiful piece of engineering and extremely well made. Ive never flown a drone in as strong winds as this one. Despite high wind warnings on the controller it compensates nicely.
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