Dji phantom 4 advanced product and warranty fail!
I ordered a Phantom 4 advanced off Amazon. After some good product research I decided the Phantom would be a good addition, considering my other equipment is older and does not have the features the Phantom claims to bring to the table.
I received it on August 16th 2017. I had a few minor issues, but nothing that I didn't expect.
On Aug 28th 7.5 mins into a flight it flipped up side down and fell out of the air. Perfectly upside down into a dirt field, breaking the shell, gimbal, and forcing dirt into the motors. Upon research I have dis...covered this is refered to as the flip of death in the DJI world and as it turns out not uncommon. At the time it happened I wasn't too upset, drones are a complex device and stuff happens. I had never seen anything like this so a bit shocked but was thankful I didn't fall on something of value. I was confident DJI would just replace it considering it's age and the circumstance. I received a case number that came with a packing slip, great didn't have to pay shipping. When DJI received it, the repair team assested it and decided I should pay for the repair. Saying it was operator error. I was quick to contest that decision considering there is nothing for miles that is as tall as the height it fell from. I was told it would be reassed. I was also told it would take 48 hours. 1 week passed by with nothing so I called in and spoke to a manager who stated that they would try to deal with it promptly. Today, 1 day short of 2 weeks I call in again and I am told I need to sync my flight logs for a proper evaluation. Which I was under the impression the logs were accessible from the unit it self.
Questions & Answers
Sorry, there are no questions yet.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.