Dodo Mobile Broadband

***BE WARNED!!***Don’t go to DODO if you ever need to move house & transfer your home internet! *** Change over when moving house has been an absolute nightmare. They stated “enjoy an stress-free move with Dodo”….. Nothing could be further from the truth, it couldn’t have been made any harder! A week later after initially attempting to do this… Read more

online (basic transfer to only a couple of suburbs away) I still can’t get anywhere! Nil response, nil follow up from dodo, they’re utterly useless! You’re meant to be able to fill it out easily online but no that’s a headache as well because then they tell you that they can’t process it and that they need to speak to you on the phone (call later). Then to make this frustrating experience worse, they initially also tried to get me to pay a higher amount per month. Terrible incapable service; terribly frustrating and terribly time-consuming & utterly useless. Once they have your business they go slack & incompetent on you. Im now having to look at other companies as they’re impacting me being able to work at home at my new address- they’re frightful. Find another company, I had terrible issues signing up too (taking out money from my account). I think it would’ve been easier in the 1990s than what I’m currently experiencing. Theyre ‘tech’ & yet they can’t even complete a simple task such as transferring internet between 2 simple home addresses! Just ridiculous

Stay away from prepaid dodo. You cannot opt out of auto payments. I was with them years ago for dial up internet, tried to cancel the account and 6 months later they were still stealing money out of my bank account. So I contacted the bank and stopped their access to my account so they sent me a bill and kept ringing me to pay a bill that was received several months after "cancelling"

I cannot express how utterly disappointed and frustrated I am with Dodo. From the very beginning, the service has been nothing short of a nightmare. The internet connection is completely unreliable, dropping out several times a day, and the speeds are far below what was promised. When I contacted their customer support, I was met with long wait… Read more

times, unhelpful responses, and a general attitude of indifference. If you value your time, sanity, and money, I strongly urge you to stay far away from Dodo. Their service is unreliable, their support is useless, and the entire experience has been a complete disaster. I am switching providers immediately and will never recommend Dodo to anyone. Avoid this company at all costs!

It’s perfect in every way – Thanks it’s very different easy to apply no problems awesome amazing I’ve never had any concerns nor an overall worries with my service with you thanks again for this weird

Excellent value for the small package I needed – Quite reliable; inexpensive. My wi-fi dongle is not working properly (I got it from a different Telco) and now dodo no longer supplies them. That's unfortunate, I will need to source one elsewhere.

Very nice very good plan – Very good it works great I love it it work fast never stop working and people great plan good price very good people come fast to put on very good

Do not touch this company - poor customer experience – Disgustingly poor service . poor advice, poor customer service experience , and sent wrong items . When they couldn’t fix my connection issue ( I just wanted to connect) they withdrew their service and said they wouldn’t help. Telling me you repeatedly tried to contact me ( and not contacting me ) is just lying Show details

Pathetic everything – Best to get ported quickly. Making calls on minutes bout the internet is slower than dial up and the mms doesn't port which they don't tell you about meaning you're getting 25% of the service for only half the price. You're better off going straight through optus or better still telstra which is where I've just ported to. Pay the money get the service you need not just some of it.

BE CAREFUL WITH YOUR USAGE AS USAGE IS NOT REPORTED ACCURATELY (AND DODO PROFITS FROM IT) – I used Dodo for a while, but left after I started getting high excess fees. $15 per extra Gb due to Dodo's inaccurate usage updates. I elected to get warnings from Dodo at the 50%, 80%, 100% usage sent to my Gmail account. I noticed that the 80% warning was being significantly delayed, such that I ended up going over the 100% mark. Very dodgy. The… Read more

final straw was when I was charged excess fees when I had not even got a 100% usage warning before or after the end of that billing period for the month. I lodged a complaint with the telecommunications ombudsman, but foolishly continued with Dodo. Next time I got an 80% warning that was delayed until I was past 100% usage, but I also got a 100% warning after I had gone over by about 3Gb. I cancelled the account, and will never be going back to Dodo. I had a lot of problems accessing my usage data via the Dodo site. I would get caught in cycles where I would login only to end up back at the first login page, or months previously I could login, but I could only access my mobile phone plan usage data, but that mobile plan I had no data. In the past I did not have a lot of problems with Dodo, but now I would definitely not recommend men. There are better options.

avoid this company – Holly dooley! 1.5 rating. Not surprised. Sent request for SIM, 18/9. Now 28/9, and no SIM. Sent a second request on 25/9. That also ignored. Even the confirmation that they were even sent never arrived. I can't understand companies that spend millions on advertising to draw in new customers, only to p*** it against the wall?

Painful sign up process – As a new customer I cannot comment on the connection itself, but the sign up process was absolute hell. I was passed from department to department, each time repeating my identification details. I must have given my date of birth 7 or 8 times. It was then discovered that the email in the system was incorrect at which point i was told that they'd… Read more

need to assign a ticket to technical support to change my email address. This is something that the CSR should have been able to handle straight away.

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Dodo not 5 stars – Having experienced Optus data breach, I moved to Dodo with a 5 star review. Wow how wrong. A) Dodo took money for services I didn’t approve. B) Paid for triple the speed, it was worse than Optus. C) Phoned them, expecting direct communication. Nope the Philipino staff call you back in the afternoon. Then they can’t hear you, I said yes, because you are overseas.

A joke – After signing up to dodo and paying the fee i still have no internet. After numerous wasteful and on hold for hours calls they sent someone to connect my internet... He did nothing and i still have no internet... Expect legal action...

zero star awarded to this terrible company – Poor connection, poor service and they will overcharge you some extra fees even the meter shows that you have not reached the cap. Nasty and a nightmare company! DO NOT USE THIS COMPANY!

Worst company to deal with and even worse product – Ive been trying to have NBN connected in a unit for my Daughter in Brisbane. It is now 6 weeks down the track and we still dont have a working internet connection. Got told of a country wide shortage of NBN hardware so was offered Mobile Broardband. 3 weeks and you guessed it, it doesnt work. Each time calling Dodo is at least half an hour on hold… Read more

only to be told someone will call to sort it out...no calls at alloted time or no call back at all. Now have been on hold for nearly two hours and spoke to 3 people just to cancel the non functioning SIM card. Avoid Dodo...sell you the product but there is 0 help when something doesnt go as planned and extremely long hold times when calling them.

The worst – It is more expensive than other providers and the way they charge you is so complicated that you get confused so never get how much are you paying and why? Specially on electricity and gas that you have to pay an x amount of money despite your usage and at the end of the period you pay another I don’t know extra amount. The customer service is… Read more

outside Australia so you don’t understand their accent and they do not understand you! Connection and disconnects are paid and very expensive.

This is the worst network provider ever!!!!!! – I was with one of the other network provider and after that i changed to dodo because they said it is very cheap and reliable. After first month onwards i noticed that, they are charging me more and now they charging me double the amount every month. Very bag customer service and none of them actually know english. All these Chinese people driving… Read more

me crazy. They are even start shouting and blaming at me. Very bad service i have ever known. DO NOT GET DODO IN YOUR LIFE. Please

Excellent service – Every thing is working and I can't complain excellent service and the people who helped me were polite and friendly and very reliable and I can recommend it to anyone

DON’T DO IT!!!!! – Thieves.. not transparent when signing up over the phone, not even informed my ‘deal’ was infact a 12 month contract, they can access your account, any time and any day of the month they choose. Extra data use is charged instantly, without you having the option to agree to it first. I cancelled my account 2 months after signing up and was still… Read more

charged for 3 months afterwards. Call centre closes by 3pm WA time so no chance of talking to anyone after work.. and when you do get a chance to call in the morning the wait times to be connected to someone are ridiculous. When I finally got through and asked for a refund of the 3 monthly payments debited from my account, I was informed they could only refund me for 1 month.. not 3. When asked why should I pay for any of it when the account is clearly not actube or in use, they argued the point that in the terms and conditions that somehow I agreed to this. I lost it and hung up on them. To which they rang me back 5 minutes later and said the best they could do is meet me halfway and refund me for 1 & 1/2 months instead.. but still not the 3 months.

Appalling service, 5 days and still not connected! – Appalling service, you never get the same person, they either don’t listen or put notes on their systems has taken me 4 days and still not connected yet they have taken my money! I’ll be going with a different provider and demanding a full refund if not connected today!

On hold for an hour already to cancel service – I hardly use my dongle so decided to cancel it. The only way to do this is by ringing Dodo. I’ve now been on hold for an hour and a quarter. The Muzak is awful, clearly to encourage me to give in and hang up. But I’m determined to cancel!

trust is needed to join – I haven't joined recently but when I tried to cancel from their service they just kept debiting from my account I constantly ring to cancel couldn't charge back Maybe they have changed I wouldn't trust again M

This is Perfect! Cant live without it – They help you with any and every problem they also are super clear and helpful and the data NEVER fails me it is always connected and doesn’t stuff up ever.

Worse than cancer – Works, then it doesn’t. Works again, then it doesn’t. Call the help line, wait (for ages), then get told some bloke will need to ‘pop by’ in six days between the hours of 7am and 4pm. So I’ll just take the day off work shall I? With them for 6 years before I finally realised I deserve better so I dumped them and hooked up with iiNet the same day.… Read more

Felt like a [word removed] but at least I got to listen to Michael Booblay on Spotify over Christmas, which was nice.

Horrendous – If you are looking for internet capabilities of the early 2000's look no further. The level of download capable with my service is atrocious, peaking at 700kb/s even in low volume times of the day. My first dial up internet modem provided faster wifi than Dodo. Hell, even reaching this webpage took about 10 minutes. Having unlimited data sounds… Read more

great but when you cant even use the internet what is the point?

If you have any desire to watch online streams stay well away. The wifi cannot handle more than one device in the household connected before it drops. I am consigned to using hotspot on my phone 24/7, and I relay the same message to any guests who visit. It doesnt even feel like we have wifi in our house its that slow.

Here is an example: 200mb update required for an application on my computer - estimated time over 1 hour. There are other ISP's in Australia that provide 10x faster internet for the exact same price. Never using Dodo again.

Worst Provider Ever. Do not fall for them!!! – This is the worst provider ever. Internet speed is slow and always buffer when you use Netflix. $65/month for something that hardly works. Customer service is like they are already on xmas break. You basically cant get to them. And you just cant do uploads and downloads as it takes forever. Last I tried, it took me a whole day to upload a 100mb… Read more

video on Facebook. So just stay away from them to avoid headaches and heartaches. Dodo, you just lost another customer.

Useless support – Our internet had not been connected for about three months and we were still being charged and the bill was paid. When I tried to call and fix the issue, I told the guy that they had charged us and we had no internet, he said “ma’am I can see here that you have been connected” , I said “well am I connected right now”, he said “yes you are”. What… Read more

a laugh because the entire modem had been switched off for months. He sent someone over and they told us that it would take a month to fix the line. At this point I didn’t want my account and called to ask them to cancel it, I got transferred from one useless person to the next and eventually I was hung up on - three times. No joke. I was transferred to the next person, I spoke to them for about five minutes and then I was hung up on. I called back and the same thing happened all three times. The only response I got was an email stating I had to pay $168 if I didn’t send the modem back. By now I have moved house and I still can’t get through to them. Useless. I now have another bill that has accumulated to a beautiful $273. I think the hell not mate.

the follow up service has been excellent – the service has been reliable and i have had no issues with mobile service although sometimes the speed is slow but it works ok but i really don't like the voip

Sucks – Plan was 20$ And previously month they charged me 70$ and reason was you exceed your data then i paid its alright might be my mistake And they charged me in next month 140$ and the reason was you exceeded your data again and i didn’t pay their bill they suck.