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Dodo Mobile Broadband

Dodo Mobile Broadband

1.9 from 360 reviews · View Statistics
Listing monitored by Dodo

Reviews

  • Value for Money
    2.6 (112)
  • Transparency
    2.4 (98)
  • Customer Service
    2.5 (111)
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stu mac
stu macEyre Peninsula, SA
  • 6 reviews

up todate with the net

published

we have had Dodo for our internet for 3 years and I have found them to be very helpful and our speed is good ,when we have had a problem with NBN,they sent someone to fix it straight away,which was good,we find the tech help good and they are very patient with me as I'm older and takes a while for me to understand it all sometimes,we would not change ISP,we are very happy

Value for Money
5/5
Transparency
4/5

horrible. do not use dodo!

published

I started using DOdo mobile service in April, the 4G stopped working since the 2nd month. I called and was told to wait for an hour & refresh the phone to get it work. It didn't so had to call back and this time worked. But it stopped work from 3rd month. When called was told no Customer Service during weekend, so called again during weekdays which is last Friday. This time i was told there is a technical issue that cause the problem and they did not know when it would be resolved. All i can do is wait & see. 6 days has passed, there is still no 4G. Never get dodo!

Value for Money
2/5
Transparency
1/5

Thank you Dodo excellent service

published

Dodo sent a technician promptly to get our internet repaired. The technician was friendly, polite & kept his mask on at all times & repaired the break line to the internet which was in the roof. Problem solved thank you Dodo.

Value for Money
5/5
Transparency
5/5
Jo. L
Jo. LPeel, WA
  • 5 reviews
  • 4 likes

Dodo is great!

published

I've been with Dodo now for over 10 years and the service has always been good. I have our houses nbn and mine and my partners mobiles with dodo. The nbn speed is good, the only time we have had trouble is when the modem died and I had to wait a few days for a new one. We have multiple devices connected via wifi eg, TV's, tablets, computers and mobiles and games and streaming services all work well.

Value for Money
5/5
Customer Service
5/5
Incentivised Review No
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Aged pensioner Bob
Aged pensioner BobHunter Region, NSW
  • 2 reviews
  • 1 like

It works for me

published

As an older person when ever I have something I do not know I can ring technical serice 24/7 and they always fix theproblem or advise me what to do.

Value for Money
5/5
Transparency
5/5
ColinB
ColinBPerth, WA
  • 5 reviews
  • 5 likes

Switching to Dodo was so fast and easy

published

I have purchased many broadband solutions and Dodo was the fastest and easiest service to arrange. It only took 13minutes to go through the options, open an account, order the Modem, check Speeds/Availability, organize a SIP account for my VOIP line and start the landline number transportation. 10/10 and price was simply the best.

Value for Money
5/5
Transparency
4/5
Jay
JaySydney, NSW
  • 2 reviews
  • 1 like

Very Happy with NBN100

published

I have had no issues with Dodo Internet. I got the NBN100 speed. Was up and running within 3 days. Speeds are around 106 mbps, even at the evening. Very Happy

Value for Money
5/5
Transparency
5/5

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Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. Here are our Award Winners for the Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) categories in 2020. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs.

Wendy Z.
Wendy Z.22 Nov 2019
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Edith.
Edith.South East Queensland, QLD

Thanks You For Your Service!

published

I spoke to a man named Phil yesterday, he was very professional, informative and courteous, this kind of service is why I love being a DoDo customer. Thanks again Phil for your help.

Value for Money
5/5
Transparency
5/5
Jon
Jon North Western Region, NSW

Don't do it, you'll regret it

published

signed up with dodo nbn, they couldnt find account hours on phone to support but no answer 2 lots of $75 taken out of my account when i called sales they said they couldnt find me in the system. over a month of trying to cancel my account due to bad service. still going through the process of trying to cancel put a block on my bank to dodo. absolute nightmare of a service taking my business to telstra

Value for Money
1/5
Transparency
1/5
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Rajshri Singh
Rajshri SinghSouth East Queensland, QLD
  • 2 reviews
  • 2 likes

Terrible Plan

published

Plans only look good for 6 months to allure customers and then increases by 15 dollars thereafter. I asked to my nbn account to a new address and had only completed 5 months from the 6 month low plan contract and was told the new address can not be covered by the initial contract. I am still the account holder but seems that the property where the dodo installs their modem is what they consider their bill payer.

Value for Money
1/5
Customer Service
1/5
Incentivised Review No
Michelle R.
Michelle R.Central Queensland, QLD

Awesome

published

Fast and easy service. Fast internet speed. Very helpful phone service. Customer service representative are always friendly and extremely helpful. Changing addresses was simple and very quick. Very happy with service

Value for Money
5/5
Transparency
5/5
Mrmike
MrmikeSouth East Queensland, QLD
  • 2 reviews

I like them

published

I find my Dodo service to be very good. I have been with them for many years and if I wasn't happy or thought I could get better services or prices from someone else I would leave. Customer service representatives are always happy and friendly. Thank you Dodo :)

Value for Money
5/5
Transparency
5/5
Mobile Broadband Providers

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Esha
EshaGungahlin 2914, ACT

Poor service & terrible range/reception

published

I have been with Dodo for a few months.
They linked my account to another account so when I logged into mydodo, my details were not visible but the other accounts were.
In the last 3-4 months mydodo has also had no services attached to my name. So I have to call and pay bills everytime. They seem to be in no rush to fix this issue despite me calling several times.

Value for Money
1/5
Transparency
1/5

Worst company ever

published

Dodo is the worst service provider ever! The internet doesn't work! They have worst ostumers service, they only take your calls if you're calling to buy services, otherwise you'll be on the line for hoursand no one pick upthr phone, the emails are replied after days with no solutions at all, you won't be even able to cut off the services and get rid of them because no one is there to attend your enquiries. They should be put off of business then no more people would suffer that evil company.

Value for Money
1/5
Transparency
1/5
Dave
DaveMurray Mallee, SA
  • 3 reviews

Problem resolved

published

There was a miner billing discrepancy which was sorted satisfactorily. The bill was five dollars more than it was supposed to be. Wendy was very good and sorted out the problem. Well done!

Incentivised Review No

Questions & Answers

Goodbye Hair
Goodbye Hairasked

how to I connect my dodo so I can access wifi through my tv?

No answers
annette dean
annette deanasked

Morning, l need a landline phone number for my son who is in jail

No answers
Sandra G.
Sandra G.asked

My mobile provider is Dodo my phone number is 0400788473 my address is11, Stelling Drive, Lucas Victoria 3350. Can I use any Dongle stick with my account, or how do I get one from you.

3 answers
Sandra G.
Sandra G.

I’m not computer savvy, I thought I was sending my queue to dodos, did it go public?

NanaK
NanaK

Hi Sandra, no, this has come through to me as a public reviewer. I would suggest it's not a good idea to put your name, address & phone number on a public review site.
As far as your question, Dodo has two types of internet connection - ADSL, which works though being plugged into your home telephone line, and NBN. Dongles are going out of fashion now so there might not be that many internet providers that still have dongle plans. You probably need to get in touch with however you bought the dongle from.
Best of luck, Kathleen

Sandra G.
Sandra G.

First i went on the Dodo site and put in my query how come it went public? Second you didn’t answer my question do’s dodo supply Dongle’s ? And can I get one from Dodos, I went to a Telstra shop in Ballarat they told me they have them and said i can get one at woolworths or Coles supermarkets, my daughter checked this out, yes they had them, but I wanted to here back from you, weather i can use one while dodos is my provider???? Please give me some answers.

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