Good communication and genuine effort to solve our problems despite the weather interruptions. Final outcome very good. Great guy to deal with and extremely helpful. Would not hesitate to recommend him to other customers.
Quote way too high
Like others we got hail damage in Ningi.
Dragon did a letterbox drop saying how good they were. So I got a quote for 3 roofs to be replaced at $95k - declined as other quote was $83k and included everything - solar over, tv aerial, hot water, windows, roller door, wall sheets, etc.
Typical markup when an insurance job no wonder insurance costs keep goin up!!
Excellent Roof Restoration and After Sales Service
We engaged Dragon 2 years ago for a complete tiled roof restoration and replacement of gutters and fascia which was completed to a high standard. Both tradesman who completed the works were very competent and really pleasant to deal with. Fast forward two years and we have had a minor leak. Not only did Dragon rectify the issue promptly, they went above and beyond by cleaning a section of my gutters I had not realised was blocked, replaced and painted a couple of broken tiles and maintained excellent communication throughout.
Thanks Jason and Mary for your prompt actions and courteous service. I would highly recommend Dragon and would have no hesitation in getting their services again.
Very bad experience
I have never left a bad review for a company but I have had a very bad experience with Dragon. My roof leaks and they won't come back to repair
Very Happy Customers
Brian and I give Dragon Roof Restoration an absolute 10 for their professional services
Tyler was amazing and his work ethic exceptional
We couldn’t be happier with the end result
Extremely happy with the whole experience of our roof replacement.
Thanks Mary from the Office of Dragon Roof restoration for organising the insurance claim on our behalf. The work was done efficiently and with a quality finish. Thanks Nathan great work.
See original review "Roof still leaking after 6 months" - Happy outcome at last!
Good News! Steve contacted us on 9/7/20 to follow-up on the original communication in the original post. - "Roof still leaking after 6 months". However, In the meantime, in frustration, we had engaged our own plumber to look at the roof and fix the leaks as we had not heard from DR who said someone would call us regarding our ongoing issue. When finally Steve called, we came to an agreement regarding the extra costs from our plumber, so it has not cost us any extra money which we are really thankful for. Today we have just had a courtesy visit...to the house from Jason, the State Manager which was welcomed. Great Outcome: The roof does not leak and well done to Dragon Roofing, you finally came through in the end. I would recommend this company if you are looking at your roofing project, big or small. They do try hard to please their customer as we have experienced.
Craig arrived on time and proceeded to carry out a thorough examination of the roof. Found a possible issue and dealt with it for free. Hopefully this has cured the leak.
Craig was efficient, knowledgeable and personable. He arrived on time and went out of his way to be helpful and offer advice . I would definitely recommend Dragon roofing. Thank you
The Minefield of Roof Restoration
Decided that our roof needed some attention after twenty years of weathering, done the usual searching on the internet, asking friends who have had a renovation done for a recommendation. Checked product review and found some worrying comments from my recommended list. You hear of so many cowboys in the industry. While perusing the reviews one company stood out with a 100% 5 out of 5 very positive reviews, that company was Dragon Roof Restoration.
So I contacted the company and requested a quote, a time was arranged. As planned the representa...tive arrived and after a brief introduction was asked if I knew of any problems with the roof, which was noted, he then inspected and measured the roof area. After this inspection he completed the quote (gutter guard as well) which to my surprise was less than I had anticipated. I accepted the quote! The technician arrived at the specified time and proceeded to thoroughly clean the roof which took all day. He returned the next day and replaced damaged tiles and re-pointed and repaired the roof, on the last day he completed the primer and two coats of high quality roof paint. Two days later a crew from Gum Leaf Gutter Guard arrived and installed the gutter guard, again an excellent job. The whole process was a joy rather than a worry all staff were friendly and highly motivated to do an excellent job rather than just a job. At the end of each day all cleaning up was done as was the removal of any waste. I would have no hesitation in recommending Dragon, I just feel sorry for some of my friends who paid top dollar and only "got just the job.
Dragon Roofing exceeds expectations
We got three quotes to replace over 100 broken tiles, paint our roof, replace blocked downpipes and install gutter guard. We engaged Dragon Roofing who were price competitive and gave us confidence of a good job. It is a rare thing to engage a company who far exceeds your expectations of a good job. But Dragon Roofing did. Their tradesmen were competent and pleasant. We are happy and confident to recommend them to do your work.
The reviewer stated that an incentive was offered for this review
Steve from Dragon Roof Restoration has been an absolute pleasure to work with. The communication has been top notch and the work carried out to the highest standard. He was very helpful with the time crunch that I was under and I would have no hesitation in recommending him to anyone!
The team from Dragon did work on our roof today. They were most professional, courteous and considerate of our property. They were prompt and worked efficiently to have it completed within a reasonable timeframe. Highly recommend this company for a thorough, honest job.
A top job!
A roof leak as the result of a new aircon installation not being done properly and the installer patching it up more than once, Dragon sorted it in quick time, doing the work on Saturday.
October 30th 2019 Update: No More Leaks
I chose Dragon because I was contacted PROMPTLY, decisive action was explained CLEARLY by Steve and the work was carried out EFFICIENTLY by two COMPETENT guys on a Saturday.
No more leaks has to be the best recommendation for a roof restorer.
The reviewer stated that an incentive was offered for this review
A wonderful new look!
We were impressed with Steve’s prompt assessment followed up with the job done the following week. A 15 year old roof now looks new. The tradies were excellent.
Dave and Joan
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