Dreame AirPursue PM20 Air Purifier

Waited for 2 weeks, they shipped the wrong product, waited for response, still have not received the actual product after a month. Customer service is appalling. I have spent over $15k with this company and while I like their products, the support is IMPOSSIBLY POOR. Before you purchase, just try calling their technical support phone or… Read more

emailing technical support to see if you get a response.

Last year, I tried 17 phone calls and 14 emails over two months the to get a product repaired under warranty (eventually it was repaired).