Dreame Technology

WARNING - DO NOT Purchase a product from this company. I purchased a Dreame L10s Ultra Vacuum and Mop Robot cleaner and paid $2,299. Not long after the 2 year warranty ran out the machine began to go round in circles. This machine had only done 50 hours of cleaning and it did NOT clean the rug well as they claimed it would. The company clharged… Read more

me $99 for a quote that took 1 month to recieve and only said it would cost $400 to repair, no details as to what the repair work was to be. Long to short - It took $500, 64 EMAILS AND 5 MONTHS before I recieved my machine back. Every time I contacted them they just said the machine was in the repair shop and I should be patient!!!! 5 Months! Worst company to deal with, no communication at all.

I purchased a Dreame L10s Pro Ultra Heat in late 2025. It developed a fault and was sent for repair in late May 2026. After three weeks of waiting, I was told the repair centre no longer supported Dreame repairs and had suspended all work. There whereabouts of my vacuum is unknown and it seems Dreame do not have a repairer in Australia. Under… Read more

the Australian Consumer Law as my vacuum was under warranty, I am entitled to choose between a refund or a replacement of the same type. I chose replacement but was advised the model is now discontinued and cannot be replaced. Dreame recommended two comparable models however will not honour a replacement, only offering to refund me. As this unit was purchased on sale, I am unable to repurchase a comparable vacuum without adding considerable money to cover the balance.

We are at a standstill and I am receiving conflicting responses from various members on the team.

A truly disappointing experience with the Customer Service team. I will update this review if resolved.

I bought a brand new machine December, it was not working properly from the moment I got just rubbish. Dumping piles of dirt around the house instead of the home unit, starting a clean to saying it was complete within 30 seconds of leaving it’s home, skipping parts of the rooms, I’ve been in contact for six months with them constantly telling me… Read more

it’s a setting issue. After a phone call last week, and a repeat phone this week cos no one gets back to you, they have said there is an issue with the sensor and the machine is classsed as dead. No offer to replace and resolve the 6 month headache - just a refund and I have to return the machine and be left with no product. DISGUSTING SERVICE - SHOP ELSEWHERE ABD AVOID THIS RUBBISH BRAND

Absolutely horrible! My vacuum stopped working within a few short months. Sent it away for warranty. Received no updates for 8 weeks. Finally received the device back and it’s completely trashed. The service warehouse damaged it with sticky tape… Read more

and scratches and left it filthy! When I sent it up it was as if new out the box. The guy who collected it even made comment that it was the cleanest vac he’s ever seen. Emailed the company about it. Got the run around for 2 more months with pathetically slow responses and continual attempts to “close the case” without any follow up. They decided that sending some detergent, mop pads and dust bags would fix the problem… they then said that they didn’t have any stock of the detergent and would sent mop pads and dust bags.. parcel arrived with only 1 dust bag… they then sent me an email telling me it was dispatched 2 weeks after I’d received it. The communication of this company is atrocious! The old ignore and hope it goes away technique! DO NOT BUY!

Order not delivered and retailer refused to take responsibility I placed an online order with Dreame Australia on 27 December for a robot vacuum… Read more

cleaner, with an advised delivery date of 30 December. As of today, the item has still not been delivered.

I contacted Dreame via their online chat service to request assistance. I asked that the matter be escalated internally, with one of the following outcomes: confirmation of a courier investigation and delivery timeframe, shipment of a replacement unit, or a refund due to non-delivery.

Dreame repeatedly stated that delivery was the courier’s responsibility and advised me to contact the courier directly. They declined to escalate the matter or provide a resolution, despite the significant delay.

Under Australian Consumer Law, the contract is with the retailer, not the courier, and the retailer remains responsible for ensuring delivery within a reasonable time. As no resolution was offered, I have lodged a chargeback with my bank for non-delivery.

This review relates to the ordering, delivery, and customer service experience. I am unable to comment on the product itself, as it was never received.

We have a Dreame L10s Pro Ultra Heat Robovac which is less than one year old. It was doing a pretty good job initially but now it's terrible. I think it's because the sidebrush needs to be replaced but it has been out of stock for months. We have… Read more

contacted Dreame and they take weeks to get back to us but then just provide the ling for the "soldout" product. They suggest we buy the kit which is $150 vs $39 for the side brush. I haven't been able to get any resolution. Meanwhile, the product is gaining dust in the corner of the room. Appalling and highly disappointing for a premium-priced product.

I bought a hair dryer days ago and it still hasn't arrived, I contacted Dreams and they don't solve the problem. The service is terrible, long waiting time and after purchase assistance. I'll never buy anything from this store again

Honestly the worst experience with customer service and warranty period. I have owned the vacuum for 6 months and so far only been able to use it for 2 and half a months. First warranty issue was in the second time using it and took 7 weeks to get repaired and sent back and now the second warranty issue is still ongoing (9 weeks and counting!!!!).… Read more

Emails take days to be replied to. I have asked to a refund numerous times and the robovac machine is obviously not fit for purpose but they ignore and just continue to push repair and said they would send two bottles of cleaning solutions. I will never ever buy a product from this company again and recommend no one ever does.

Worst customer service I have ever experienced EVER! I purchased a robovac that did not come with a detergent dispenser (all the other models do). i rang their customer service who took nearly a week to come up a solution which was: We are emailing you a link to pay for one and we will ship it. Another week goes by - no email, despite requesting… Read more

and following up by email. Their response was "whats your order number" I don't know how many times I told them there is no order number just an email saying we'll send you the link. I even sent them the email. Then another gent got involved and kept asking the same thing. Now I had to respond to two agents with the same answers. Another week goes by. A local rep got involved (rep for JBHIFI) and two days later the link comes through promising immediate dispatch. i waited a week, no part. Followed up with emails no part, so requested a refund, response was "Whats your order number" here we go again I thought. Yep back and forward asking for order number that didn't exist. I took the robovac back and got a refund. Two days later the part arrived. The email saga re-commenced and ended up with an agent saying please contact Dreame Aus for help. talk about passing the buck They don't know their butt from their elbow. Pity as the vacs are great

1 Star. I reported faults with my Dreame X50 Ultra in October 2025 and spent months providing videos, photos and evidence of issues including docking failures, mapping errors, wall collisions and mop pad faults. Instead of resolving the problem, I was passed between multiple staff members, repeatedly asked for the same information and forced… Read more

into months of back-and-forth emails. The customer service experience was far more frustrating than the actual faults.

For a $2,500 machine, I expected much better support and a much faster resolution.

Avoid at All Costs I have had three upright vacuum mops from Dreame over the last five months. All three have failed within 1-4 weeks of opening the box. The first repeatedly told me to fill the clean water tank when it was already full. The second two repeatedly told me to empty the dirty water tank when it was already clean, dry and empty. Their customer service is absolutely abysmal. I will not be buying any appliances from them again.

Bought a Dreame R10 Pure Cordless Vacuum Cleaner, suction was good the first 3 months, slowly it become lesser and lesser power. Contacted Dreamer customercare@dreame.com.au and did not get any reply at all. I should have bought a Dyson instead

I made the mistake of buying a Dreame Robot Vac in the black friday sale of 2025. Worst mistake of my life - not a Dreame, a nightmare. They lost my robot on delivery by sending it 2,000kms in the wrong direction because of a label error. Normally, when a business knows they have stuffed up, they fix it right? Wrong, not Dreame, it took 2… Read more

months for them to finally send me what I paid for.

The vacuum did an okish job, not perfect but not bad. Probably not what I would expect for the cost. But then the brushes broke off within 2 months of use. My 2nd nightmare begins.

I shipped it back and had high hopes for a quick fix or replacement. Wrong. The most useless customer service I have ever dealt with in my life (I should have realised after the first issue). After over a month of chasing them repetitively, I finally cracked it and got legal advice which was to request a refund. After the ususal try get out of it, they probably could see the clear breach of the Trade Practices Act, meaning they finally admitted I was entitled to a refund. Then the third nightmare comes. Nearly 6 weeks to get a refund - only when I gave a threatening deadline did they do anything.

Do not buy from Dreaeme, they are the most useless organisation I have dealt with in my 44 years of life. Avoid like the plague or you will go down a rather traumatic journey. So proceed with extreme caution - the bad reviews on this site are the best indication to buy something else.

Extremely disappointed with both the quality of the product and the customer service experience from Dreame. I purchased a Dreame Aqua10 Ultra Roller Robot Vacuum Cleaner valued at $3000, expecting a premium product and premium customer support. Unfortunately, within just over a month of ownership, the machine began experiencing constant faults… Read more

including cleaning failures, repeated “main brush” errors, navigation issues, random movement from the dock, and an inability to complete cleaning cycles.

Since the 10th of March 2026, I have spent countless hours emailing customer support, following troubleshooting steps, factory resets, providing videos/photos, and repeatedly explaining the same issue. Despite this, the machine remained unusable.

I was also advised of the company’s position regarding refunds, which stated: “We regret to inform you that your device was purchased more than 30 days ago, and although we have consulted the relevant departments, the company policy states that the timeframe for replacement or refund has expired..”

Despite this, I had already clearly raised that the product failure occurred very early in its life and requested a refund under Australian Consumer Law. The response remained a refusal of refund or replacement, with repair as the only option offered.

What has been most frustrating is that, at one point, I was told: “We value customer experience highly and hope to resolve this issue in a more user-friendly way. To compensate for any inconvenience this may have caused, we can try to request additional accessories as compensation.”

The product failure occurred very early in its life, and the refusal of a refund or replacement leaves the only option as repair. The device became unusable within a very short time frame, and the situation sits just 8 days outside their stated 30-day policy window.

I am sorry, but a machine valued at $3000 that stopped functioning after 38 days, and being offered accessories as compensation instead of a refund, does not reflect a fair resolution when the product itself is not working.

The experience became increasingly frustrating and time-consuming, ultimately requiring escalation to NSW Fair Trading (11532502). As a customer, I should not have to spend months chasing responses, repeating troubleshooting steps, and disputing basic consumer rights for a premium product that failed almost immediately.

For a premium-priced product, I expected far better quality control, accountability, and customer support.

This doesnt even deserve a one star. I am constantly talking to a bot ! Support phone number is rubbish. Have sent my machine to only be told its being worked on. Over its 10-15 repair promise. The communication is horrible. I have now reported this business to ACCC and Consumer Affairs. I am now writing to A Current Affair in hope to visit… Read more

premises and try obtain my machine. This place is a joke - stay away and DO NOT PURCHASE anything from them !!! v

Shocking customer service. X40 Ultra lasted less than a year and was replaced due to excessively long expected repair times. The Auqa10 Ultra Track S is a huge failure in the Dreame line. Never ending pile of problems that requires endless videos and troubleshooting on behalf of Dreame and eventually after months they want the machine back and… Read more

won't replace it even though they have all these videos showing issues. They don't provide loan machines so you end up out of pocket buying vacuums and mops for the interm. Dreame are a dismal company with some of the worst customer service I have ever experienced. I would not buy another Dreame. Poor quality, premium price, and no customer service worthy of a premium product.

I was an iRobot girl before Dreame and they were fantastic. Lasted years, only replaced because I wanted a mop version and boy was going with Dreame a mistake.

Save your money and go with another brand folks, the Dreame brand has no place in the Australian market.

Terrible customer service and extremely slow to repair faulty products. After just 8 months of use, the device developed mop sensor failures. I’ve now lost nearly 2 months of warranty while they repair an issue that will likely happen again. Save yourself the trouble and choose a different brand.

Ticket #OLVQWZL69KJ Dead on arrival. Zero quality control and painfully slow customer service. I purchased the Dreame Aqua10 Ultra Roller right before the Easter long weekend, and it was completely non-functional straight out of the box. A brand-new product being dead on arrival shows an absolute lack of factory quality control, which… Read more

immediately caused me to lose trust in the brand. Unfortunately, dealing with Dreame Australia’s customer service has been even worse than the faulty product itself. There is no direct contact number, meaning you are forced into an agonizingly slow, days-long email chain just to get basic answers. I returned the faulty unit on April 7th. It took days of fighting just to get them to process a replacement, which is the bare minimum legal standard under Australian Consumer Law, not some special "offer." Even after they acknowledged receiving my shipping address and promised to send tracking details immediately, days have passed with absolute silence. I have been without a working vacuum since the day I bought it, and their team clearly has no sense of urgency. If you expect a working premium product and reliable support when things go wrong, look elsewhere. I strongly advise against buying from Dreame.

Terrible Product and Even Worse After‑Sales Support – Avoid Dreame Tech Australia I had an extremely disappointing experience with Dreame Tech Australia. The product stopped working after only 7 months, which is completely unacceptable for a so‑called premium brand. What makes this experience even worse is their impossible after‑sales support. The… Read more

only way to contact them is by email, and responses take an unreasonably long time. The phone number they advertise for support never works—no one answers, and it genuinely feels like no one is minding it at all. It feels like this company operates primarily online, with no real humans in customer support. Every response I received looked AI‑generated, not written by a real support agent. Over multiple emails, they kept asking for the same information, even though it had already been provided. The support process is clearly designed to wear customers down. They expect you to carry out detailed diagnostics yourself, even after explaining that you are not capable or comfortable doing them. The whole process feels intentional—to make you give up on your warranty claim. This has been a terrible, frustrating experience from start to finish. I don't recommend purchasing Dreame products. If you have already purchased one and are facing similar issues, I strongly recommend reporting the company to Fair Trading. As more complaints come in, it becomes clear that this company lacks proper, human customer support. We need to make other buyers aware of what they are getting into. At this point, I seriously question how long this company can continue operating like this. Avoid Dreame Tech Australia at all costs.

Our vacuum component of our robovac stopped working conveniently one month after our warranty period was over. We went back and forth, round in circles dealing with customer care constantly being asked the same questions by a different person every time. Eventually they told us we would have to pay $99 to send out robovac away where it would… Read more

be assessed by technicians and then receive a quote for repairs. We asked multiple times what the policy is regarding a fault or breakdown once we got it back if it had been sent for repairs - no answer.

We paid nearly $2k for a machine that has broken down one month after it's warranty period is over (2 years) and the customer service has been amateur. Never, ever buying a dreame product again and advise everyone to stay away if you're considering it.

Do NOT buy Dreame products!!! My robot vacuum stopped working within 2 months. You can’t get through to anyone by phone, and it took 3 weeks of constant emails just to get a reply telling me to send it back for repair. Since then? Nothing but automated AI responses saying “thank you for your patience” while completely ignoring my requests for an… Read more

update or a refund.

I spent nearly $1500 on a product that barely worked, and now I’ve been without it for over a month with no real support.

Absolutely unacceptable. I’m beyond frustrated.

Returned for repair once, swapped in store 2x due to faults . Refunded product not worth the effort. customer service SHOCKING!. Vac worked well for only 2-3 months - I would never buy this brand again

Worst experience I’ve had with a retailer, the Vaccume broke and I had to send it back to get fixed. It’s been weeks and the support team have not responded to any of my emails. We are still waiting for the Vaccume to be returned and no one has updated us on its progress. The worst customer service to deal with. Stay away.