Dreame Technology

I am extremely disappointed with my experience with Dreame Australia, particularly their poor customer service, misleading stock availability and complete lack of willingness to resolve a simple issue. I placed an order on 27 August for the Dreame Multi-Surface Floor Cleaner Solution (500mL), which was advertised as available for purchase on… Read more

their website.

After waiting and having to follow up multiple times, I was eventually informed that the product was out of stock, despite it continuing to appear available for purchase on their website.

To make matters worse, Dreame had the 1L cleaning solution available, so I requested that they substitute my order with this instead. Rather than offering a practical solution, I received repeated generic responses stating that they were unable to modify my order and could only offer a cancellation and refund.

What makes this even more frustrating is the confusion surrounding their cleaning solutions. Dreame sells multiple products under very similar names, yet some are only compatible with robot vacuums, while others are intended for wet and dry vacuum cleaners. Considering Dreame specifically recommends using its approved cleaning solutions in its machines, you would expect the correct products to be readily available and clearly labelled.

The lack of transparency, poor communication and unwillingness to assist customers is unacceptable.

I should not have to repeatedly chase a company for a product I have already paid for, particularly when it continues to be advertised as available.

I have since requested a cancellation and refund and will be purchasing my cleaning products elsewhere.

I would strongly discourage others from purchasing directly from Dreame Australia. Their customer service has been extremely disappointing, and this experience has seriously affected my confidence in the brand.

I returned my Dreame robot vacuum for repair as the side brush stopped working . It was 6 months old . It has since disappeared into the abyss and customer service after promising to replace it with a new one have not done so . Terrible terrible service . I will never ever buy a Dreame product again .

Absolutely horrible! My vacuum stopped working within a few short months. Sent it away for warranty. Received no updates for 8 weeks. Finally received the device back and it’s completely trashed. The service warehouse damaged it with sticky tape… Read more

and scratches and left it filthy! When I sent it up it was as if new out the box. The guy who collected it even made comment that it was the cleanest vac he’s ever seen. Emailed the company about it. Got the run around for 2 more months with pathetically slow responses and continual attempts to “close the case” without any follow up. They decided that sending some detergent, mop pads and dust bags would fix the problem… they then said that they didn’t have any stock of the detergent and would sent mop pads and dust bags.. parcel arrived with only 1 dust bag… they then sent me an email telling me it was dispatched 2 weeks after I’d received it. The communication of this company is atrocious! The old ignore and hope it goes away technique! DO NOT BUY!

Order not delivered and retailer refused to take responsibility I placed an online order with Dreame Australia on 27 December for a robot vacuum… Read more

cleaner, with an advised delivery date of 30 December. As of today, the item has still not been delivered.

I contacted Dreame via their online chat service to request assistance. I asked that the matter be escalated internally, with one of the following outcomes: confirmation of a courier investigation and delivery timeframe, shipment of a replacement unit, or a refund due to non-delivery.

Dreame repeatedly stated that delivery was the courier’s responsibility and advised me to contact the courier directly. They declined to escalate the matter or provide a resolution, despite the significant delay.

Under Australian Consumer Law, the contract is with the retailer, not the courier, and the retailer remains responsible for ensuring delivery within a reasonable time. As no resolution was offered, I have lodged a chargeback with my bank for non-delivery.

This review relates to the ordering, delivery, and customer service experience. I am unable to comment on the product itself, as it was never received.

After a year my L10s Ultra Heat developed an issue where the robot would keep saying, wheels are suspended please place the robot on the ground. Anyway I looked underneath the robot and could clearly see a faulty cliff sensor. Seemed to have corroded. Here is the timeline for me in WA. 06/10/2025 lodged claim online 06/10/2025 received an email… Read more ·  1

to follow troubleshooting on checklist. Completed and returned. 07/10/2025 received a Australia Post return label 08//10/2025 Posted item No other comms from Dreame. 17/10/2025 Received notification from AusPost item was being sent back. 20/10/2025 Received Ronnie back.

Obviously with all the bad reviews online I didn't have any confidence I would get Ronnie back within that space of time.

Now it seems local repair agents exist service has improved significantly.

Ronnie is back in order. I checked to make sure all screws has been put back and seems they were.

So my 5 star review is purely based on the speed and resolution to my issue.

My advice: Complete the checks / video / troubleshooting they ask. Quickly respond to their requests Post item back promptly Include all accessories.

So now let's see how long Ronnie lasts now.

Update:***the full refund was issued **** It’s good until it works. Once any problem the customer care is totally useless and dodgy. They just waste your time with polite emails. No actions! No solutions! I have been waiting for a response for over a few weeks. Show 8 replies

Great little robot vacuum! I wish I had bought this sooner. Highly recommend. Show reply

I purchased an L40 Ultra vacuum in July 2026, which arrived leaking water. Dreame agreed to replace the unit, and I returned the defective product. Although they confirmed receipt of the return, it has been four months and they have refused to either ship a replacement or issue a refund. To date, I have called Dreame support over eight times and… Read more

exchanged more than 60 emails with their support team, with no resolution.

I have full email documentation of these interactions and going to share my experience with a news channel to help warn other consumers.

Ordered a hair dryer for my wife's birthday that said it would be sent within 24 hours. 15 days later it had not been sent and I'd received no communication, so I submitted a support request that day to Dreame. Another 6 days after that (now 3 weeks since ordering) I hadn't received a reply from them, so I submitted a dispute through Paypal.… Read more

Finally they replied and refunded, now 24 days after the initial purchase, saying it wasn't in stock.

So maybe Dreame, don't sell stock you don't have, and if you accidentally do then you should contact the customer.

Placed an order with Dreame for the automatic dispenser and cleaning solution which was fast and money taken straight away. After waiting for over a week with no updates I contacted Customer Care who stated the item was now out of stock and I would have to wait. No timeframes, no follow up, just wait and it might show up. “Morgan” managed to fire… Read more

off scripted emails really well but had zero concern about me or my products. I provided a time frame for them to contact me to confirm my order and instead received an email telling me I might get a partial refund for the automatic dispenser after waiting a further week. But they are still happy to send the cleaning solution for the dispenser that I don’t have. Buyer beware, please read the reviews before purchasing anything from this company and run as fast as you can. They will take your money and you won’t see it or your products.

It has been more than two weeks since order was placed. Nothing has been dispatched. The funny thing is that them sent me an email asking for review. There we go, this is my review.

Purchases vacuum in November 2025. Received and setup as it immediately had problems returning to dock. Went overseas and upon return the wife told me it wasn’t working. Robot kept having difficulties recognizing that the mop pad it had just cleaned was detached. It was unwound as I am guessing it lowered for cleaning and would require… Read more

intervention each and every clean. Multiple calls to customer service and always had to follow up myself. Finally told them (after resetting the robot as they requested) that it wasn’t working defective and they needed to fix it. Again, I had to make several calls to get a return label and had to go buy my own box to package everything up so it wouldn’t get damaged. Over a week after sending, I had to follow up to find out it was received. Received a notification that “Good news! Your repair is to be finished this week”. I again had to call and find out why I heard nothing about the status of the repair or if the robot had been sent. Every time I needed an update I had to call, even though I expressly asked to be kept up to date about what was wrong with the device. Finally, since they didn’t respond on the repair they stated a 15-30 business day for credit back to my account. Two days now since I provided the bank details and was literally told on the phone that I was speaking to customer support and the refund was a different dept “Customer Service”. Catch is, you they do not have a phone number and you can’t get transferred to them. Flawed product, support, repair, and business Caveat emptor!

After following up with Dreame about not receiving my robot vacuum cleaner, I was informed that it was now out of stock and they were unable to tell me when they could supply it. As I really need to purchase a vacuum cleaner as my old one has broken, they agreed to refund my money within 14 days. It’s now been over 14 days and I still haven’t… Read more

received my refund. I’m extremely disappointed in Dreame as I’d researched vacuum cleaners extensively and was very excited to receive the Dreame having always had a different brand previously. I can only hope I don’t have to contact consumer affairs to get my money back so I can finally buy my new vacuum cleaner. Needless to say it won’t be a Dreame.

Absolutely Appalling Customer Service The worst customer service experience I have had in a very long time. I ordered expensive accessories from Dreame and then heard nothing. I had to chase the company myself, only to be met with a seemingly endless cycle of delays, excuses and repeated questions. It took an unacceptable three months for my… Read more

accessories to finally arrive. What made the experience even more frustrating was Dreame’s constant emails asking me for the same information repeatedly, despite me having already provided it. It felt like a deliberate tactic to drag the process out and wear the customer down until they simply gave up.

For a premium-priced product, I expected premium customer service. Instead, I experienced poor communication, unnecessary delays and an incredibly frustrating support process.

The vacuum may be good, but the customer service is absolutely disgraceful. I would think very carefully before spending your money with a company that treats customers this way.

Useless. Selling products they don't have in stock. Take over a month to decide they don't know when stock will be available and finally offer a refund. Say it's been processed but it will take 14 days depending on the banks. This is 2026, no banking institution takes up to 14 days to process a transaction. Absolute liars and totally untrustworthy.

⭐️ 1 star — The worst online shopping experience I’ve ever had. I honestly don’t think I’ve ever experienced customer service this poor from an online retailer. It took around 10 emails just to finally get a response confirming that the item I ordered was out of stock, with no ETA whatsoever for when it would actually be available. I had to… Read more

repeatedly chase for basic information that should have been communicated to me in the first place. To make matters worse, I’m still waiting for my refund from 14/8. It’s now 25/8, and despite all the back-and-forth communication, I’m still out of pocket with no clear resolution. The lack of communication, transparency and urgency has been incredibly frustrating. If an item is out of stock, customers should be told promptly and given clear options — not left to send email after email just to find out what is happening. Based on my experience, I would not recommend ordering from Dreame. The product may be good, but the online shopping and customer service experience has been absolutely appalling.

I got a Dreame L40 ultra back on the 21st of April 2026 it worked well until the 2nd of June 2026 when it totally became unresponsive. So on the 3rd of June after trying everything i could to get it to work i emailed them. After 2 weeks nothing so i found a second email address to contact them a week later they got back to me telling me they… Read more

couldn't help me on this email address i would have to contact the first email address again so i did. Fast forward to the 14th of July when i got to send it back to them to check.

Fast forward 12 weeks of me email them with no help and little reply they tell me that their service repair centre is to busy and over run that they would just send me out a new one. That was on the 7th of August today is the 20th of August no replacement and when asking for tracking numbers etc they tell me i would have to contract amazon as they are the ones sending it out. So of cause i contacted amazon to which they said they don't do that.

So now i am out of pocket with no longer having a robo vac because apparently they have got it and i don't know what to do after 12 weeks over 3 months i am still trying to get whats mine. i am about to loop in ACCC i would be very cearful about buying products off them. their is no help after things go wrong and they will make you jump though hoops and try and blame others.

A few weeks out of warranty machine stops pumping water. NO EXAGGERATION- 55 emails later. Finally they agree to fix. I send it in pristine condition in all original foam and boxing hardly used. COUNTLESS emails to update me. 2MONTHS later still not returned/fixed. Complaints for refund. Finally it is fixed and sent back. SCRATCHED,… Read more

FILTHY, STICKERS SCRATCHED OFF, AND CONVENIENTLY THE SERIAL NO. REMOVED AND SCRATCHED OFF! The state my machine was returned- thrown in a box with bubble wrap and no padding or foam, my original protective box within original outer box no where to be seen. Wet and dirty and stinky with some old mop pads, not mine, and sediment in the waste tank. Absolutely disgusting. Like many reviews here they did not care and kept on about me havibg to prove it's not my machine by serial number. They must scratch off any serial numbers at the repairer in Queensland on purpose. They did not care at all, did not take responsibility and the stupid email responses when I did complain were as though written by school kids. RUN FROM THIS COMPANY! They will take you thousands and then that is it. Believe the other people here.