Drive.com.au - Don't complain or your ad just gets dropped
Created an ad for my used car on Drive.com.au. The process was simple enough. Web site worked well. Reasonable price. However, next day I received what I thought was a scam phone call. Someone Asian claiming to be from Drive.com.au phoned me claiming my ad was on hold and she needed to verify my details. Now, I've used quite a few used car web sites in my time, but this phone call was a first. All I could think of was those dodgy emails "Sorry, your account has been suspended. We need to verify your details" etc. So I grilled the person and I h...ave to say the responses did nothing to assure me I was talking to a genuine Drive.com.au employee. I then insisted on speaking to a manager. No, the manager was in a meeting. Get him out of the meeting. No, it is an important meeting. After attempting again to gauge the bona fides of the person I was speaking to and getting nowhere, I demanded to speak to a manager or I would alert the police of this scam. Within a minute or so, a person claiming to be a supervisor was on the line. I asked where he was located. He said the Philippines. I said I wanted my ad listed (just in case this was genuine). He said my ad is now cancelled and hung up before I could get another word in. I wrote an email of complaint to Drive.com.au and also put the details in their feedback form. I've had no response back. You are probably wondering if the person calling me was genuine or a scammer. I think by now I have realised the caller was genuine because my ad is indeed cancelled. In my email to Drive, I offered the constructive suggestion that they needed to change their script for these phone calls so it doesn't sound like a scammer. With so many marketers and computer repairers and bank people phoning to ask for personal details, Drive needs to work out a way to make these calls sound genuine. One problem was that I didn't see anything on the web site advising me to expect a phone call about my ad. However, after all this, I read the confirmation email, and it did indicate I would be contacted the next day - it didn't say how. Who reads their confirmation emails anyway? So, you've been warned. If you want an ad listed on Drive.com.au, don't get stubborn like me, just fold and go with the flow.
Drive is a useful resource for those looking to purchase a new or second hand car. It provides some handy information on average prices for specific models and useful tools for comparing different cars. Drive also has many informative articles such as car reviews for new cars as well as recommendations for second hand cars. Some of the information about pricing is not always accurate, but as a starting point, Drive is a user friendly introduction for anyone looking to find more information about what is available on the market
Informative reviews. Useful information on new and used cars.
Some information can be out of date and inaccurate
Questions & Answers
Sorry, there are no questions yet.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.