114 reviews
Reviews with attachments
I absolutely adore it! The soft, beautiful colour transforms my bed into a sanctuary of comfort. I couldn't be happier! For comfort. I couldn't be happier! Show details · 1
Lovely linen – Beautiful, soft linen . The white is a warm white , which I love
Within a few months the bottom sheet got a rip in it, despite following care instructions. Very disappointed in a $200 set of sheets. Eventually we did get a replacement, but they insisted that their warranty period is only 45 days, so apparently they don't even last 2 months. Show details
I purchased the Ecosa Flax Linen Sheet Set and Quilt Cover in "White," expecting a product that matched the website's description and imagery. Unfortunately, my experience did not align with the advertised expectations. Product Experience: - Colour: The sheets I received were beige/cream, noticeably different from the stark white colour depicted… Read more
on the website. - Texture and Quality: The texture felt coarse, which differed from the advertised smoothness of bamboo-linen blends.
Customer Support Experience When I noticed these discrepancies, I contacted Ecosa’s customer support team. While the representatives were polite, the resolution process was lengthy and required significant effort on my part. - Response Times: There were long delays in communication, with weeks passing between responses. - Escalation Required: A remedy was only offered after I cited my rights under the Australian Consumer Law and informed Ecosa that I had initiated a chargeback process through my credit card provider. - Current Status: While a remedy has been offered in the form of a return and refund, Ecosa has not yet followed through on their promise, and we are now 40 days into this process.
While I have been satisfied with the Ecosa mattress I purchased at the same time, I cannot recommend the Flax Linen Sheet Set due to the misrepresentation of the product and the prolonged resolution process. The lack of proactive communication and delays in addressing the issue have been disappointing.
Ultimately, I would rate my experience with this product and the company's handling of the matter 1/5.
I have attached a photo comparison of the product received versus the website imagery for reference.
Hi Louis, We’re truly sorry for all the stress and… Read more
Latest follow-ups
BEWARE - fraudulent and misleading practices. I was sold the incorrect sheets and staff refused to refund the incorrect product. If I could give a Zero Star rating then I would. I made 2 separate purchases of the exact same sheets (bamboo flax… Read more
linen). 1 x order was correct and made of the bamboo flax linen that I purchased BUT the 2nd order was incorrect. I was sent 100% flax linen instead of the Bamboo sheets. I placed the 2 sets side by side and both were made from different fabrics and the labels confirmed this too. The 2nd set was flax linen with NO Bamboo. I contacted Ecosa and requested a refund for the incorrect sheets but Ecosa staff said they do not provide refunds for sheets. I am now left with mis-matched sheet made from 2 different colours and and 2 different fabrics.
I will be contacting Dept of Fair Trading as I am entitled to a refund if I have NOT received the product I paid for.
Follow-up · After weeks of emails back and forth, Ecosa staff recognised I had been sent the wrong set of sheets and finally agreed to provide a refund but this was not an easy process either. Every staff member I spoke to told me a different thing or procedure which made the refund process more complicated than it needed to be. I am still happy with the… Read more
Hello Kellie, Thank you for taking the time to share your… Read more
Positive reviews
We found our ecosa flax linen sheet set in king size really comfortable and warm! They wash very well as well and line dry super fast which is a plus especially during winter. Would highly recommend. Going to purchase another set! Show details · 1
The flax linen sheets are very well priced for their great quality. The wide band of elastic and depth of the sheet makes it easy to put on the bed. Very comfortable to sleep on. Show details · 1
beautiful to look at and sleep in love the linen mix for tropical weather. Have washed twice and the texture is better less slippery and I hope the olive green colour stays as it is Show details · 1
Negative reviews
I was excited to try these sheets, as I loved the sound of the linen and bamboo combination. Unfortunately, they don't feel nice at all, the fabric is rough on the skin. They fit well, seem sturdy and the colour is what I expected, but I will not be using them moving forward. I even tried putting them in the spare bedroom, where my husband gets… Read more
"exiled" to sometimes, but he does not enjoy them either. I am conscious that most other reviewers praise the softness, but unfortunately it's just not there for us.
Hi ALT, Thank you for taking the time to share your… Read more
I recently purchased these sheets and although I love the feel I have found them to be quite hot to sleep in, and they consistently crumple and bunch up over night. Unfortunately I would not recommend them or purchase these again. Show details
Hello Natalie, Thank you for sharing your experience.… Read more
I purchased these sheets as I currently have flax sheets from Ecosa that I love. I was quite surprised when they arrived and were an improved flax and bamboo blend, something that wasn’t clear when I ordered. I attempted a very long process of trying to talk to someone from the company regarding this, with the hope of exchanging for an ‘older… Read more
version’ . I have purchased many, many, many items from Ecosa with the understanding that it was a local company with local customer service. It is very disappointing that the customer service isn’t of the same quality as the products. Although the sheets are ok, my enjoyment of the Ecosa products along with my usual willingness to sing their praises has been very tarnished by this experience.
Hello Erin, Thank you for sharing your honest feedback.… Read more
Recent reviews
Ecos has done it again providing great quality Flax Linen Sheets beautifully soft and easy to wash love these sheets and pillowcases a must have for any bedroom and they look good on the bed amazing quality. If you haven't tried these before now make absolute sure you give them a try you won't regret it also the costs are very reasonable for the quality provided. Show reply
Find out how Ecosa Flax Linen Sheet Sets compares to other Sheets & Blankets
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I purchased these sheets along with a matching Ecosa mattress, pillows and quilts. The first thing I appreciated was that the fitted sheet is deep enough to properly surround and cling to the mattress - unlike other fitted sheets I've had in the past that barely reach the bottom of the mattress and need to be adjusted daily. The second thing was… Read more · 1
how cool and silky they feel when getting into bed. They're very comfortable and are a generous length too - so plenty of top sheet to cover your feet while leaving more than enough to fold over the top of the quilt too.
This was the second set of bed linen I have purchased from Ecosa. The first was in desperation to help my wife sleep better with her menopause symptoms. They worked so well she asked for a second set which she also loves Show reply
These fitted sheets are even better than ones I previously bought as these can also go in the dryer, if needed! (The other ones I bought say to not tumble dry and to line dry in the shade.) Comfortable. Feel luxurious on my skin. Highly recommend! Show details · 1
Beautiful colour, not a slippery as the bamboo sheets (which I prefer). We have the Ecosa king bed mattress and the depth of the sheets are too much for the mattress which means the sheet (fitted) isn't tight/snug fitting. This means the bed always looks messy. Show details · 1
Niceish feel, very heavy, dense fabric so felt less linen than expected and more tencel, loved the right side labels and well fringed fitted sheet. Show reply
The best sheets we have ever purchased, will be buying another set, fir sure! Show details · 1
Sheet has been nothing short of fantastic and it’s been a delightful experience Show reply
My daughter wanted a blue duvet cover and this is the perfect blue Show details · 1
It is beautiful and fabric is good quality. Make sure to wash it before use Show reply
Find out how Ecosa Flax Linen Sheet Sets compares to other Sheets & Blankets
Know better, choose better.
So soft! Love these sheets! I am buying the doona cover too Show reply
I recently brought these sheets, they are super soft and I love the colour. Brightens up our bedroom. Definitely recommend. Show reply
We are very happy with the product and staff provided friendly and helpful service Show reply
We are very happy with the product and staff provided friendly and helpful service Show reply
Wonderful, cosy and luxurious!! The most amazing linen and customer service I’ve ever experienced. Show details · 1
Very warm and comfortable. Didn’t need a top sheet. This is without any heating on at night. Show reply
Beautiful to sleep in and aesthetically pleasing. Would highly recommend Show reply
Beautiful to sleep on, I love all the bedding from ecosa Show reply
Hello Amy, Thank you for your honest feedback, we're… Read more