3Ecovacs Deebot N8+

Ecovacs Deebot N8+

 Verified
3Ecovacs Deebot N8+
2.5

19 reviews

PositivevsNegative
37% · 711 · 58%
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Product is used
  • Daily
  • Several times a week
  • Weekly
  • Rarely
Pet OwnerYes · No
System Errors Never, Occasionally, Often and Every time
Build Quality
2.9
Value for Money
2.5
Ease of Use
2.8
Cleaning & Maintenance
2.9
Noise Level
3.2
Ease of Programming / Scheduling
2.8
Battery Life
3.1

Reviews

19 reviews
Aussie Lankan
Aussie LankanPerth, WA
  Verified

Has promise but mostly useless

It would be a perfect device if you lived in a rectangular warehouse with a chair, a bed and a couch. Anything slightly complicated like wires, slippers on the ground, tables with wide bases makes it totally useless. I have been incredibly patient with this device and tried setting it up in multiple locations but it manages to mess up each map in some sort of weird fashion. Don't buy it. Just vacuum your house once a week with a stick vacuum. Your mental health will do a lot better! Ecovacs - Advertise your product for small apartments occupied by robots Show details
Build Quality
Value for Money
Noise Level
Battery Life
Jimmi N.
Jimmi N.
  Verified

Like IQ 1

Is getting stuck the most weird places. Looses the map on weekly basis, bad battery, bad programming. It kinda sucks. Show details
Ease of Programming / Scheduling
Denise S.
Denise S.Hunter Region, NSW3 posts
 

Very efficient

The vacuum gets deep into my carpet for a great clean. It is a little noisy only when it empties itself. I love the timer settings. Show details
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Ease of Programming / Scheduling
Battery Life
Alex
AlexSydney, NSW2 posts
 

Stopped working a month out of warranty-useless

So disappointed in this vacuum. The self empty doc is useless as the as the holes aren’t big enough for it to empty the dust bin so ended up doing it manually every time. Mapping feature also useless and had to reset it multiple time. Things got worse when it would randomly move its docking station on the map - even though nothing had changed in the house - and couldn’t find its way back. It can’t map the house and put walls where there are none. Contacted Ecovac and after months of emails it was conveniently out of warranty and they want to charge $100 to even look at the issue ( not fix it). Wouldn’t waste your money. The fact that they charge $800 for a vacuum and only offer a 1 year warranty shows how confident they are in the product! Show details
felsy
felsyVictoria10 posts
  Verified
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Ease of Programming / Scheduling
Battery Life
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BeeTee
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Julz
JulzGreater Melbourne (Metropolitan), VIC3 posts
 

Worst customer service ever!

If I could give it a zero I would. Very disappointed, worked for about 1/2 hour then would not charge. tried all the help options nothing worked. Called the help line who offered no other resolution other than send it off to be repaired. As its new I wanted a replacement which they were unable to provide, asked to escalate, no contact. Called again same response. Now I just want a refund and they can't assist with that either. Have not been able to get any response to my requests for full refund. Have lodged complaint with Consumer Affairs Show details
Lena
LenaSydney, NSW14 posts
 
Build Quality
Noise Level
Sachin P.
Sachin P.5 posts
  Verified
Noise Level
Cam T.
Cam T.6 posts
  Verified

Bad Warranty, Bad AI, Bad Build Quality

Often has great difficulty returning to docking plate. Gets wedged into strange places such as between a chair and wall. Warranty only good for 3 months - and from purchase date, not date of receipt. Cannot do a 4-bedroom 2-bathroom house on a single battery. Customer care team not helpful - the dustbin of my model had a part (small plastic flap) break 1 week out of warranty and I was unable to reach a satisfactory conclusion with team. Some parts of robot seem flimsy. Show details
Value for Money
Ease of Use
Noise Level
Ease of Programming / Scheduling
Headturtle
Headturtle
 

Ordering from ecovacs is a nightmare

I placed an order directly through the Ecovacs site for the N8+ during a sale. However, when i read over the confirmation email i found that i had been billed $350 more than i should have and for a completely different model.
I contacted them immediately through the support line email but got no response. Then I received an email saying they had continued to ship the incorrect unit to me, regardless of the fact that I notified them of the error 2 minutes after purchase.
They then refused to cancel the order and refund me saying id have to wait until the incorrect model arrives, ship it back to them and then wait for a refund to be approved.
Over all a shocking experience. 0/10 Show details
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Cody S.
Cody S.Southeast, SA
 

Perfect!?

I bought this vacuum after doing 2 days of research.. it was the right price for me and jam packed full of every feature that's out there. It's so quiet and was so easy to set up. Only thing that was weird is that the default setting didn't include continuous mapping. I had to manually select that in the app. What this meant was that during the first mapping of my house, the vac ran out of battery and went to the charger, then once charged it didn't go back and finish where it had left off.. it tried to do the whole house again. Show details
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Director
DirectorBrisbane36 posts
  Verified
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Ease of Programming / Scheduling
Battery Life
Eduardo
Eduardo
 

Terrible service/support

The product does what it states in the description but the product quality and support are not worth the price.
It rusted just after a couple of uses and it's 7 months to get that sorted.
They don't reply, the process to send it back for repair is terrible.
After receiving the robot they claimed they didn't have the part to replace and I would need to wait.
I only sent it because they said they had the part to replace it.
Marshall
MarshallCentral Queensland, QLD55 posts
  Ambassador Review
Ease of Use
Noise Level
Ease of Programming / Scheduling
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Questions & Answers

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Details

Features:

  • The Ecovacs Deebot N8+ is a robot vacuum cleaner that has 2300Pa suction.
  • It has an OZMO™ mopping system with 4 different moisture levels depending on what kind of surface you’re cleaning and how thorough the clean needs to be.
  • The vacuum has an auto-empty station with a dust bag with a 2.5L capacity.
  • Smart laser mapping technology built into the vacuum also helps ensure it cleans all over the area it’s in.
  • You can control the robot vacuum via the ECOVACS app.
CategoryRobot Vacuum Cleaners
Price (RRP) $1,099
Bin Capacity2.5 L
HEPA FilterNo
Attachments Side Brushes, Washable Mopping Pad, Disposal Mopping Pad
FeaturesMopping Function, Remote Control and Wi-Fi Connectivity
Running Time 110 min
Charging Time4 hours
Manufacturer Warranty1 year(s)
ManualDownload manual
Visit official website

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