Ecovacs Deebot T20 Omni

Extremely dissatisfied in the Ecovac T20. It has now gone back for repair for the 3rd time under warranty. Couldn’t find its way back to the station, amongst many other faults. Out of the 2 year warranty period it has been in for repair a total of 18 weeks and still counting. At this stage the customer support team are not offering any extension on the warranty or any other compensation. Don’t waste your money Show details

⚠️ WARNING ⚠️ Do not waste your money on ecovacs products. I have a T20 and it is nothing but trouble. Very poor design and reliability. I have had to send it back for repair 2 times under warranty and it still does not work properly. The repair process is also very bad, you need to re package this huge machine and post it back, and it takes… Read more

well over 3 weeks to return (not repaired). Seriously, they need to either redesign their robot or replace all of their repair personnel. PLEASE SAVE YOURSELF THE HEADACHES AND BUY A ROBOROCK INSTEAD!!!!

this Robot vacuum is unreliable and ineffective – the worst product you can buy in the market. the map resets by itself. it gets stuck in front of a mirror, thinking there is another robot in front of it and just wont move from there on. most dumbest product you can get. it does half the job. sometimes it goes round and round, without picking up the dust right in front of it. also, the maps… Read more

keeps on resetting itself. maybe the Chinese haven't seen my home enough. dont buy this product. pure waste of money. these days, in the middle of cleaning, t sometimes goes and stands in front of the mirror, God knows what it is doing.

Well done Ecovac T20 Omni – We purchased this online over 6 months ago through Ecovacs after comprehensive reviewing of competitor products. We previously had a robot cleaner for over 10 years so knew what to expect, but with the latest technology. We have large areas of ceramic tiles with a couple of short pile carpet mats. Only one of those mats, the mat pattern I presume… Read more

that causes the Deebot grief & it refuses to work on it. On the carpeted areas of the house there are no issues. I see a lot of online complaints about the product & Ecovacs customer service. I can only hope these comments are in the minority. Sure we have had small issues & they have been resolved with plenty of patience & trial & error. A lot of the time we are anticipating an instruction or direction but the Deebot will achieve it another way. For example, many times I have tried to terminate a task prematurely only to confuse it completely, so have identified how to properly terminate a task. After all it is really a high tech piece of equipment & needs the skills & patience that we give to our phones & computers. I only hope & wish I dont have an issue that may need an Ecovac resolution. What I have learnt is to keep on top of the maintenance, cleaning sensors, brushes & dust disposal parts. Certainly to date we are really satisfied with the purchase & it vacuums & mops to our satisfaction.

Edge wash possible only every 7th time! – So frustrating that a $1700 (AU$) ECOVACS T20 -while with excellent physical abilities does not allow edgewash to be chosen in any mode!!!! (Can only occur every 7th clean/wash)finally then it does an excellent wash!? 6 times out of 7 leaves centre mopped clean and edge looking dusty and horrible! It might be deliberate enforced frequent protocol… Read more

to wear out the components(such as flimsy edge brushes- already bent and wearing after 2 weeks and mop heads). We have a large house and vacuum does not detect its onboard bin/trash is full so sometimes spills a lot of crumbs out as moving -though does say if bush tangled..Does run back to base often to wash mop pads if in wash mode though so have to often manually empty/refill base water tanks. Software awful- constantly loses maps and base station (even flipping house- we didn’t lift or move the vacuum!) and had to remap often early on but seems to have settled. Can physically clean really well but app is awful and won’t allow edge to edge floor mopping in any mode except every 7th clean. Would not chose this brand again unless they improve app usability! So frustrating!!!

Avoid avoid avoid. Broken in less than 2 months. Terrible Customer Service – Was excited for the first 6 weeks even with the average app/mapping that others have commented on as it still did a good job on my tiled floor and couple of rugs. Now, less than 2 months in and with light use, the water does not pump out of the clean tank and the mop function thus cannot work. Extremely disappointing and evident this is common… Read more

based on other recent reviews. Not good enough for something of this value. Update: Now scaled down to 1 star due to lack of support in getting this repaired. I am stuck with a faulty unit that cost me lots of money and no suitable option to return it, AusPost refuse to take due to size and weight but Ecovacs do not provide alternative return options. Terrible

Another update: Awful service continues. Avoid this company and all their products at all costs

Final update: managed a return and the company eventually provided a "partial" refund. This is due to inappropriate refund method where I had to lose $ to via fees and Ecovacs refused to cover. The entire process was painful and took approx 60 communications to get to this point. Terrible suppprt policies by a company selling poor quality products.

Very bad product and worse Customer care service – This robot machine keeps dropping lots ofwater on hard floor which may cause to fall anyone...I complaint to customer care but they are syingits normal and the robot is still under warranty and Customer care does not want to listen customer so I do not recommend this Ecocas Deebot to anyone Show details

Multiple faulty devices! AVOID! – Great if it would actually work! I got my first one and it worked great for 10 days, vacuumed and mopped as expected. However then the mop pads stopped working; no water was moving from the tank to wet the mop pads. Ecovacs support was great initially, they helped me troubleshoot and then when that didn't work they gave me a code to return and… Read more

replace with a brand new one. Upon opening up my new one, it was faulty from out of the box! Exactly the same problem, the water did not move from the water tank to wet the mop pads. I contacted ecovacs support once again and thoroughly troubleshooted with no success. I informed ecovacs it was still not working and did not hear a word back from them, despite multiple emails requesting it to be actioned. I'm so glad that I purchased the product from a retailer that allowed me to return the product for a full refund. I have since purchased the Dreame L20 ultra which I am extremely happy with.

What do you mean my room doesnt exist? – Pros: cleans well WHEN YOU CAN GET IT TO CLEAN. Cons: constantly doesnt recogniser where it is, what my house looks like and I have to redo house maps. Its like a blind person trying to read a map. I wish Id never bought it. Show details

Annoyed – I have a large hybrid wooden floor area, windows that go to the floor. Massive mapping issues with this unit, tried to map outside my windows, clearly cant get there then gets confused and goes back to it's base. Something was caught underneath, I removed it put the robot back on the floor, a new map goes diagonally over my old map, gets confused… Read more

and goes back to base. Entire tub of water is not enough to mop the bottom floor of my home (approx 20-25sq mopping area) and had to refill halfway the one time it actually decided to work properly. Also uses a ton of water to clean the mop pads. Doesn't vacuum the edges properly and dust/crap still around the edges. Tried one last time to give it a simple rectangle to vacuum only - did half of it got confused and returned to base. Laughable. Did all the troubleshooting, reset everything and still useless. Don't bother wasting your money, get something better. Mine's gone back for a refund.

Good robot Vac/mop – Great for tile & wood floors. Not so good on carpet with pet fur. Great at transferring onto rugs, short and long pile. Easy to clean. Dirty water tank easy to empty and clean out. Clean water tank easy to fill. Dust bin bag easy to replace. Under the robot vac easy to clean. The user manual in my opinion is basic. Mopping pads: you… Read more

need to take the moping pads off and it will just vacuum. Even in vacuum only mode if you leave the moping pads on it washes the pads every time it leaves the Dock & returns.

Mapping.... it didn't map my house correctly the first time. To "remap" you just return to docking station, and map again... the new map over rides the previous one. Does not state that in the manual.

Unable to be used for multi-level home, even though advertised it can by Ecovacs – The robot works well on single level, but even though the product is advertised and listed by manufacturer as being cable of 'multi-floor', with picture of stairs, this actually requires you to move the very heavy station with water tanks to the other level. You are unable to actually place the robot on the alternate level for cleaning. They will… Read more

not sell an additional base station either. Their service unfortunately is very poor, broken english, long response times, and dont actually listen to their customers. If you have a two storey home, reconsider.