Reviewer Photos & Videos
Useless. Crashes when trying to use the Apps
The TV is slow itself, and things get worst when trying to use the smart Apps (it only has Netflix and Youtube built-in).
It is supposed to be smart TV but as it crashes I need to use my Google Chromecast to make it work.
I called the warranty and they asked me to reset AGAIN and to call Netflix and Youtube to resolve the problem, but it is clear that the problem is that the Tv's capacity of processing or something else is too week.
Purchased in May 2020 at Big W Retail Stores for $479.00.
Wifi turning itself off on the tv and not connecting.
I turn the wifi on, on the tv but it turns itself off I have tried factory resetting it, turn it off at the wall ect... still hasn’t fixed the problem
Purchased in May 2021 at Big W Retail Stores for $300.00.
Purchased in November 2020 for our bedroom. Read reviews - clearly not enough - and thought this would be a good budget option.
Within a month of purchase, the issues started. Sometimes requires turning on and off twice before the screen will actually turn on.
Regularly glitches and gets a frozen picture while sound continues, and vice versa.
Will turn off if it’s own accord, and seems to take a while to switch back on once that happened.
Purchased in November 2020 at Big W for $549.00.
Screen goes blank wile still playing sound YouTube 7+ Netflix crashes regularly remote is glitchy even after reset.
Eko was Brought from big W Qld MORAYFIELD had sound issues within the first 4 months apps crash screen goes blue or black wile playing sound that's on things like net flix remote won't work half the time it's about a year old. Sound is terrible quality we had to buy a sound bar. The operating system seems to have alot of issues They are becoming worse over time I have reset it several times it's been more trouble than its worth.
Purchased in February 2020 at Big w for $500.00.
TV Picture Blurred after a few months
The tv picture is now non-existent after 4 months of use when turning it on. You can hear the sound but no picture for at least 30 min. Picture is increasingly blurred on free to air tv when it does return.
Purchased for $550.00.
Bought my Tv 1 year ago and has recently (few months) been dropping out of apps such a as Netflix and YouTube when watching something. Remote won’t connect. Very unhappy
Purchased in January 2020 at Big W.
Issue after issue with tv not turning on
Brought this tv 9 months ago, worked well for the first three months than the tv progressively got worse. It hardly used, just a backup tv. We need to reset the tv several times to load an app such as prime. Very painful.
Can anyone assist?
Purchased in June 2020 at Big W Retail Stores for $550.00.
Netflix and YouTube problem.
When load Netflix or YouTube, the colours are only half lit and no visual beside thumbnails and text? When I play, just sound and text up top. Need help please.
Netflix app crashing
Have had this tv for under 5 months. Now when I try to watch Netflix, the tv starts freezing before totally crashing and kicking me out of the app and my screen goes completely black!
Very VERY frustrating
Purchased in December 2020 at Big W for $650.00.
Fantastic TV for the price
I am quite shocked at all the bad reviews. I bought this tv from Big W for our 2nd living room thinking it would be average. It is a fantastic tv and works well with my surround sound speakers. Picture quality is great. It may not be the same quality as our Samsung Crystal but it’s not far off and less than 1/2 the price. Mine has worked perfectly since day one and my Apple TV works perfectly with it.
Purchased in June 2020 for $449.00.
I have been waiting on a response for over 6 months for a replacement remote. I'm a very unhappy customer
I'm not happy at all with this product as you can't buy a replacement remote, I have had this tv just sitting there for nearly a yr with no reponse
Purchased in December 2020 at Big W for $965.00.
tv don't turn on
I can't turn on tv with remote or manually and this is 2nd tv same thing happened with the 1st one and was replaced by the store I'm really disappointed
Purchased in March 2020 for $595.00.
Does not turn on
Bought this for my parents as a Christmas gift in December. I set it up for them and it worked for two days and then stopped working halfway through the news. The screen just went black. Unplugged it and tried to start all over again but the screen just stays black. The red glow changes to green and then back to red again just on its own. But the screen stays black.
I have googled everything and nothing seems to help. So very frustrating. Such a shame for my parents as this was their first smart TV and it’s turned them off.
Purchased in December 2020 for $380.00.
Nothing but issues.
“Smart TV” ... yeah, not smart at all.
This TV has had nothing but issues since the day we got it which was during stage 4 lockdown so of course we could not return it.
If you login to netflix, press play on something and try to adjust the volume, the entire unit freezes to the point you have to turn it off at the wall. Often Netflix video will lag to the point you have to again turn it off at the wall, because the remote is unresponsive.
When you turn it off at the wall the time and date get stuffed up and this makes most apps unusable. So it...
Purchased in July 2020 at Big W Retail Stores for $599.00.
It’s awesome but not great
It won’t connect my surround sound to it, it won’t save my settings. I have to fiddle with it every morning to set up my surround sound. What’s the problem
Purchased in January 2021 for $600.00.
Questions & Answers
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|Category||4K Ultra HD TVs|
|Type of TV||Smart TV|
|Number of HDMI Ports||3|
|Number of USB Ports||2|
|Dimensions (without stand)||722.3 x 1243.7 x 93 mm|
|Dimensions (with stand)||781.5 x 1243.7 x 255 mm|
|Manufacturer Warranty||1 year(s)|
- MPN: K550USN
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