Elders Home & Contents Insurance
13 reviews
- See all
- <1 week (1)
- 1-2 months (1)
- 3+ months (3)
Reviews
Can't get a bquote sent to me
I realise that enquiring regarding insurance for a stand alone unit in a body corp situation is a bit non standard, but thye have told me twice that a quote would be emailed and twice no quote was ent. Very disappointed. Show detailsElders Insurance not what it used to be!
I started insuring with Elders in the mid 80s When they offered their Blue Ribbon Policy. They were great. Looked after my wife when she had a car accident in the 90s. BUT now their coverage is poor. QBE now own their insurance and the recent claims we have had have taken ages to process and we have been short changed both times after having to almost haggle to get the claims through.After being with them for 35 years and only having ever claimed 4 times I’m very disappointed in them.
I think I’ll be moving to someone else soon.
They love to take your money but scrimp on paying out! Show details
4 years to repair our damaged house, and no idea when we can move back!!
Over 4 years to repair our house, after a truck ran through the fence and dumred 500 Lt of diesel fuel under it... after one mess after another with mishandling by the insurers (Elders) they still cant give us a date we will be able to get home!! They are happy to spend $2000 a week on a fairly average place to stay - 40 minutes away from our house, but are arguing about spending an extra couple of hundred dollars replacing the front fence? It's an absolute joke!! NEVER use Elders Insurance, for ANYTHING - a good place to KEEP AWAY from !! Show detailsfarm house is sinking in the middle , to that point it needs to be bulldozed down. Elders rejected claim
. Just stating the true , no sugarcoating 20 years with this company, and way over priced $3,000 a month Show detailsELDERS NIGHTMARE do not waste your time and money - Absolute nightmare when you need to make a claim
We had a commercial property insured with Elders Ipswich, very easy to set up at the start and provide coverage and take your money for the insurance.We clarified details of the policy and paid extra premium for the theft section to make sure we were covered for most items that could be stolen.
We had to make a claim (14 months ago!!!) for a large run of copper pipe that was ripped off the building, elders eventually got around to sending someone to site to check the damage and provide them with a quote.
After this we didn't hear back and had... Read more to continually follow up with someone in Adelaide who every month would send back the generic reply that they were reviewing the claim, which has been pretty much the response to every email and phone call. We contacted the complaints (process advised by ombudsman website) that went through QBE insurance who elders are an agent for. QBE got onto elders who sent back that the claim was limited to $2k under the theft "within building" section of the PDS which is completely irrelevant to the claim that we were making. Their PDS clearly states that plumbing comes under the building section plus our theft cover on our COC is much much more than what they are trying to pay which we paid additional premium for. Again we sent this all through to QBE who stated that the level of service that we have received is below the standard QBE hope to provide. QBE have apparently referred this to another manager to review and the waste of my time begins again chasing them up every couple of weeks. We are now having to waste several hours probably days of time going back through all of the information to submit to the ombudsman to try to get some action. Unfortunately I never checked their reviews before purchasing insurance, my advise would be DO NOT USE ELDERS!!!
New customer applying for insurance - no thank you
I called enquiring about the time to transfer our existing contents insurance policy over to Elders as we have an upcoming move that our current policy doesn't cover the contents in transit and neither do any of the removalist companies we contacted.The person I spoke with was very rude, unprofessional and essentially couldn't wait to get me off the phone saying they weren't interested in taking over our policy until after we had moved into our new address. Show details
Elders sent unqualified fencer to replace our rural flood damaged fence, look at this mess we are left with
We sustained flood damage to part of our property. 280 metres of fence had to be replaced. The fence mesh was to be installed with large squares to the bottom and 100mm off the ground to allow flood water and debris to get through. The 2 water courses had to be left open aswell. The fence has been installed in the complete opposite way by an unqualified fencer. It is staggering, considering everyone knew prior in writing and in person. The star pickets are to short, not allowing the fence to be 100mm off the ground. The fence mesh instal... Read moreled upside down and the flood causeways, fenced across. You really couldn't be this stupid, but here we are, left with this mess. No assessors have come, no engineers have come and Campbells didn't come through the job or at the end to see this, though we notified them along the way. $7500 worth of garbage, that needs to be removed and competent people replace this fence. Sedwicks, there downline have been awful, QBE their Underwriter, no better. We will not be insuring with Elders every again. 20 years I have been with Elders and the first claim every in my life.- +5
Very Unprofessional
My rental property was destroyed by fire late Dec 2021 & my dealings with the Elders head office in Adelaide can only be described as horrendous.Emails going unanswered, lots of 'paper shuffling' people just generally not doing their jobs properly & making a stressful situation worse..3.5mths in and I'm still chasing them up to get my claim finalised.
Would I recommend Elders Insurance...HELL NO!..1 star rating is 1 too many! Show details
Best insurance customer service you could wish for
I contacted Elders insurance Toowoomba to claim on my home and contents insurance. I dealt with Teegan who could not have been more helpful professional and efficient. Within the week I had the paperwork complete and within five working days I could proceed with repairs. If you want a good home and contents policy I strongly suggest you contact Elders Toowoomba. Show detailsThe best
We have everything insured with elders insurance, they are just fantastic, a little dearer than others but completely hassle free, they have never rejected a claim and make everything so easy. I give them a 10/10 Show detailsUse Elders insurance if you want to give your money away for nothing in return when you need it
Made 2 claims, on 2 separate properties, both times they tried to double dip on the premiums.Was told by the real estate agent that it was the worst they had ever seen, any minor loophole was used to not pay, all we ended up getting 4 weeks rental cover, when the tenant hadn't paid for months.
Out of pocket over $10k, not including it taking about 2 years to repair, with no rental income, due to Elders not paying, so had to come out of our own pocket.
Tenant punched holes in walls, but NOT 'malicious damage', what a joke. Show details
Dodgy company
I had my bicycle insured with Elders.Was involved in an accident in which I was not at fault.
Elders paid me out, but collected the money from the other parties insurance.
And then they cancelled my insurance, saying I was a risk. Show details
QBE insurance hiding behind agents and representatives and acting in bad faith
Battling with a corporate labyrinthI re insured my property portfolio with Elders Insurance Midland Western Australia dealing with their principal ,they offered their insurance quote as Elders Insurance AFS license 340965 their quote for all properties was competitive 5 commercial properties and 1 residential house which they were informed I had been renovating and restoring for 25 years . Elders were fully aware that the property was being used for garaging some of my car collection and home architectural endeavours with my cad computer sys... Read moretems and antiques awaiting restoration and that I resided at other addresses in WA and overseas having a farm renovating another house and business interests and work overseas. As they say insurance is only good when you need it Disaster struck one weekend October 2018 when I was in the country at our farm . The house was broken into and ransacked with 4 other houses in the street. Damage and theft with the accompanying disgusting mess that drug fiends tend to leave behind marking their conquests . Arrests were made but almost no goods recovered, police did not give any further details other than that the offender-s were arrested charged convicted and extradited to the eastern states Claim submitted to Elders midland who accepted the claims and wanted to appoint an assessor to which I agreed . Elders could not set up an inspection by the assessor before I was required to take an overseas trip to China and Japan , Elders were duels informed of my time away . The property was fully secured . Then disaster strikes when I am away a further more profession break enter and burglary almost totally stripping the house of anything easily removed . I had to ask tradesmen working for me to make good, secure and make police report . On return from overseas I did an assessment of damage and loss and submitted another claim to Elders Midland . Assessor attends and takes a cursory look without entering the garage or office and seeing a ransacked property where all possessions had either been stolen or piled up in rooms throughout the house , balustrades had been damaged and decking lifted . The buildings were not perfect some of the structure built in the late 1800's thru to by me 30 years ago The assessors only comment was that he may need more info and the items claimed be adjusted he also asked whether I slept at the property and I replied not lately but that the property was occupied for upwards of 22 hours a week working on architectural projects , cars and interior work on the house . After 2 months wait all claims are rejected on the basis of non disclosure that the property was unoccupied . I then find out Elders Insurance midland refuse to communicate or respond to all correspondence despite information on the claim to "talk to our claims consultant" no mention of QBE and I am referred to elders customer relations department in SA given a complaint review number and apology for Elders Midland inaction . A month passes and I start investigating elders insurance no further interaction with elders claim department despite their code of conduct requiring response within 10 days I find out that Elders Insurance Midland is not my insurer they are merely a Corporate Authorised Representative of Elders Inurance (Underwriting Agency)Pty Ltd ABN 56138879026 also known as QBE Insurance (Australia) all my contracts ,correspondence and payments have been with Elders Insurance Midland and Elders Insurance but in the words of Elders insurance lawyers "any action for breach of contract for refusing to grant indemnity under the policy , any such claim is properly directed at QBE as the named insurer and the party who underwrote the Policy " ( I have found no mention in my documents that QBE is the named insurer ) I feel totally conned by Elders insurance and QBE for hiding behind this corporate maze designed to avoid responsibility for payment of claims with a structure designed to confuse and frustrate My warning find out who your insurer really is and if qbe is involved avoid at all costs and do not trust any of their agents as they take no responsibilty at all and for me have acted in agravated bad faith This includes CHU Cumin insurance Elders Insurance and it seems ANZ Maybe many more hiding out there behind agents and other entities My question is -is asic doing anything about this since the exposure of the banking royal commision Claims EK0058755, EK0058756,EK0059645,EK0059646 After this bitter experience and unfinished business with Elders Insurance and by default QBE my insurances are now elseware Except until this matter is resolved my house is uninsurable and Elders will not confirm as to currency of my existing insurance with them and they have not cancelled it just refusing to communicate at all BE WARNED QBE are devious and unprincipled they do not offer insurance in good faith for them premiums are just income
At a meeting yesterday with the principal of elders insurance midland was promised a certificate of currency nothing yet .!! Then bluntly asked to leave the premises and not vist their offices again ... Read more
, to keep all contact to email or post which to date they have not responded to at all. Conversation with QBE's lawyer different to elders lawyer promised to email within 20 minutes and keep me updated re my claims nothing yet !!!Questions & Answers
I wonder whether Ange realises that elders is not an insurance company but just an agent for QBE that worst insurance company in Australia
Good bye Elders and QBE and add to that Alliance - Had devious dealings from them too !!
Elders insurance should be ashamed of their conduct. They use every loophole in the book to deny claims and use friends to write favourable reviews
this is modus operandi for QBE who is the company behind elders front and many others look at who under writes your policy
Details
Category | Home and Contents Insurance |
---|---|
Other Insurance Types Offered | Business, Home and Contents and Motorcycle |
Contact info for Elders Home & Contents Insurance
Extra Information
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Finally after 8 months, a refund has been issued by Elders and the entire fence has been removed by the SubContractor and the Contractor who performed this terrible fence after an Engineer Assessor ca... Read more
me and finalised his 15 page report of defects and the incorrect materials used and substandard works performed.