Elders Home & Contents Insurance

Elders Home & Contents Insurance

Elders Home & Contents Insurance
1.6

13 reviews

PositivevsNegative
15% · 211 · 85%
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Claim Resolution Time
  • <1 week (1)
  • 1-2 months (1)
  • 3+ months (3)
Claim ApprovedYes (5) · No (3)
Value for Money
1.5 (11)
Transparency
1.4 (9)
Customer Service
1.5 (11)
Brand Manager for Elders Insurance? Claim your listing.

Reviews

13 reviews
hokianga
hokiangaGippsland, VIC69 posts
 

Can't get a bquote sent to me

I realise that enquiring regarding insurance for a stand alone unit in a body corp situation is a bit non standard, but thye have told me twice that a quote would be emailed and twice no quote was ent. Very disappointed. Show details
Customer Service
Nick W
Nick WSouth West, WA10 posts
 

Elders Insurance not what it used to be!

I started insuring with Elders in the mid 80s When they offered their Blue Ribbon Policy. They were great. Looked after my wife when she had a car accident in the 90s. BUT now their coverage is poor. QBE now own their insurance and the recent claims we have had have taken ages to process and we have been short changed both times after having to almost haggle to get the claims through.
After being with them for 35 years and only having ever claimed 4 times I’m very disappointed in them.
I think I’ll be moving to someone else soon.
They love to take your money but scrimp on paying out! Show details
Value for Money
Lexy
LexyGreater Melbourne (Outer), VIC9 posts
 

4 years to repair our damaged house, and no idea when we can move back!!

Over 4 years to repair our house, after a truck ran through the fence and dumred 500 Lt of diesel fuel under it... after one mess after another with mishandling by the insurers (Elders) they still cant give us a date we will be able to get home!! They are happy to spend $2000 a week on a fairly average place to stay - 40 minutes away from our house, but are arguing about spending an extra couple of hundred dollars replacing the front fence? It's an absolute joke!! NEVER use Elders Insurance, for ANYTHING - a good place to KEEP AWAY from !! Show details
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Buster
BusterNorth Western Region, NSW
 

farm house is sinking in the middle , to that point it needs to be bulldozed down. Elders rejected claim

. Just stating the true , no sugarcoating 20 years with this company, and way over priced $3,000 a month Show details
MB Propety Owner
MB Propety Owner
 
WA Woman
WA Woman
 

New customer applying for insurance - no thank you

I called enquiring about the time to transfer our existing contents insurance policy over to Elders as we have an upcoming move that our current policy doesn't cover the contents in transit and neither do any of the removalist companies we contacted.
The person I spoke with was very rude, unprofessional and essentially couldn't wait to get me off the phone saying they weren't interested in taking over our policy until after we had moved into our new address. Show details
Anthony
Anthony18 posts
 
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Donna Kasper
Donna KasperPerth, WA2 posts
 

Very Unprofessional

My rental property was destroyed by fire late Dec 2021 & my dealings with the Elders head office in Adelaide can only be described as horrendous.
Emails going unanswered, lots of 'paper shuffling' people just generally not doing their jobs properly & making a stressful situation worse..3.5mths in and I'm still chasing them up to get my claim finalised.
Would I recommend Elders Insurance...HELL NO!..1 star rating is 1 too many! Show details
susan street
susan street6 posts
 

Best insurance customer service you could wish for

I contacted Elders insurance Toowoomba to claim on my home and contents insurance. I dealt with Teegan who could not have been more helpful professional and efficient. Within the week I had the paperwork complete and within five working days I could proceed with repairs. If you want a good home and contents policy I strongly suggest you contact Elders Toowoomba. Show details
Tom
TomDarling Downs, QLD15 posts
 

The best

We have everything insured with elders insurance, they are just fantastic, a little dearer than others but completely hassle free, they have never rejected a claim and make everything so easy. I give them a 10/10 Show details
Allan
AllanMetropolitan Adelaide, SA
 

Use Elders insurance if you want to give your money away for nothing in return when you need it

Made 2 claims, on 2 separate properties, both times they tried to double dip on the premiums.
Was told by the real estate agent that it was the worst they had ever seen, any minor loophole was used to not pay, all we ended up getting 4 weeks rental cover, when the tenant hadn't paid for months.
Out of pocket over $10k, not including it taking about 2 years to repair, with no rental income, due to Elders not paying, so had to come out of our own pocket.
Tenant punched holes in walls, but NOT 'malicious damage', what a joke. Show details
Great White.
Great White.Murrumbidgee Region, NSW26 posts
 

Dodgy company

I had my bicycle insured with Elders.
Was involved in an accident in which I was not at fault.
Elders paid me out, but collected the money from the other parties insurance.
And then they cancelled my insurance, saying I was a risk. Show details
Archrival
ArchrivalPerth39 posts
 
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Questions & Answers

Archrival
Archrival

I wonder whether Ange realises that elders is not an insurance company but just an agent for QBE that worst insurance company in Australia

Ian R
Ian R  

Good bye Elders and QBE and add to that Alliance - Had devious dealings from them too !!

Wood E
Wood E  

Elders insurance should be ashamed of their conduct. They use every loophole in the book to deny claims and use friends to write favourable reviews

Archrival
Archrival  

this is modus operandi for QBE who is the company behind elders front and many others look at who under writes your policy

Details

CategoryHome and Contents Insurance
Other Insurance Types Offered Business, Home and Contents and Motorcycle
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Brand Manager for Elders Insurance? Claim your listing.
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