Electrolux EWF1041ZDWA

Misleading and spin issue – Not full 10kg and bad spin programing We bought this machine about a month ago, we had a Electrolux previously that worked ok for 10 years, so we though why not. Also we wanted a high volume spin as most top loaders only have around 850rpm this spins at 1,400 rpm. But only in certain cycles and not on all cycles. The normal wash is an hour minimum. Other cycles are nearly 3 hours which I find to be very excessive. The spin cycle is the issue. On the normal wash the load capacity is 5kg not 10kg, that’s for the long 3 hour wash cycle. Anyway as you load your cloths it measures the weight so you know how much to put. We are finding that the spin cycle tries to balance itself and won’t fully spin so the cloths are still wet. Even on just the spin cycle. It spins slowly trying to balance and shuts off after 3 attempts. We had a technician come out and it had a stored Error code. He also said that we may need to put in more then 5kg???? It’s got me beat, I didn’t think washing clothes was a science. But I told him that if we remove a item like a towel it will spin. He said that’s just how they are programmed to work. He agreed it was ridiculous programming and also about the 3 hour wash, like who wants to have a wash going for three hours. This product is sold as a 10kg machine, but it’s a part time 10kg machine. We are very unhappy as it’s not performing as it should and under consume warranty law I have the right to a refund or a replacement. I would suggest staying away from this Electrolux product as it pretty much a lemon and being in the automotive trade i have seen a few in my time. The 10kg is misleading and deceptive, Spin is noisy also.