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2 reviews
Sarah
SarahWA
 

Most infuriating washing machine I've ever used. Electronic dial is painful to use - you have to cycle through the options slowly to find the one you want. If you are not quick enough to answer the autodose options it starts without you or on the other hand you come back 4 hours later to find that it is on pause. If you dont have the child lock lock on then you can easily swipe the on off button which stops the load and you have to start from scratch. Very annoying 3 hours into a 4.5 hour cycle!

A rinse and spin cycle is an hour.

Cotton 40 degrees is 4.5 hours. There is not another 40 degree wash for 10kg. Other options are for far smaller washes.

The Itelliquick wash is 45min for 10kg but is 30 degrees maximum. Clothes started to smell musty using that alone.

Despite being a 10kg machine often will not spin out the bulkier items and needs to be redone at lower spin rate.

I regret my purchase and would not recommend.

Purchased in at Appliances Online for $1,477.

Electrolux
Electrolux    

Good morning, Thank you for taking the time to share your detailed feedback. We're sorry to hear that your experience with the washing machine has not met your expectations.

We understand your frustration regarding the control dial, cycle selection process, and the behaviour of the AutoDose and child lock functions. We also appreciate your comments about the wash cycle durations, particularly the length of the Cotton 40°C and Rinse & Spin programs, as well as the limitations you've encountered with larger loads and spinning bulkier items.

Your feedback is important to us, as it helps us better understand how our products perform in everyday use. We regret that the machine's features and functionality have not provided the convenience and performance you were expecting from a 10kg appliance.

Thank you again for sharing your experience. We will ensure your comments are passed on to the relevant teams for review as we continue to improve our products and user experience.

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paulvin
paulvinWA17 posts
  Verified

Such a disappointing machine - to the point I am going to take the 10yr old LG that replaced it out of the shed and put it back. Main gripes: 1. Its quicker to dry clothes outside than use the (useless) drying function 2. If you do use the drying function it will shrink your synthetics 3. It cannot handle even close to 12kg of clothing, Electrolux have done a bit of - this is false and misleading advertising here. Not surprising actually because the drum is the same size as my 7.5kg LG. If you do load above ~7kg be prepared to iron everything that comes out of the washing machine, even if you remove laundry immediately, and have spun on the lowest settings. This is by far the biggest gripe, it has doubled my laundry effort because it creases everything. 4. The estimated wash duration is only accurate AFTER the washcycle has started, so you have no idea how long the programme will take as it only displays the max time whilst you are trying to find a programme that fits to your schedule. 5. Most of the cycles (associated with the dryer part) are useless.

What's good: 1. I don't mind the function that allows you to load detergent and softener for about 1-2 weeks of washing 2. I can replace it with my LG tomorrow

So $1500 spent to increase my workload and damage my clothes. I will never purchase another Electrolux product again.

Electrolux
Electrolux    

Hi Paulvin, Upjinder from Electrolux here. We are sorry to hear you are experiencing problems with your Electrolux washing machine. If you wish to discuss this further please feel free to contact me at customercare@electrolux.com.au attention Upjinder. Thanks, Upjinder

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