Electrolux Well Q7
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I am extremely disappointed with the **Electrolux PURE Well Q7 Animal Stick vacuum**. After just three years of normal household use, the battery is practically dead — it now runs for about **1½ minutes** before shutting off. Even before it completely failed, the battery life was never impressive and noticeably declined far too early. What makes… Read more
this situation even worse is that the warranty only lasts two years, so Electrolux refuses to cover any repair. When I contacted customer care, I was told that the battery cannot even be replaced because *“manufacturer has discontinued production and it is no longer supplied through our parts network.”* In other words, a relatively new vacuum cleaner has become unusable simply because a single part is no longer available.
I reached out via email asking for some goodwill support, but they just kept repeating that the product is out of warranty. No flexibility, no solution, no effort to stand behind their product.
It is incredibly frustrating to have to throw away a fairly new vacuum cleaner because of a non-replaceable battery. This is not only disappointing from a customer service perspective, but also terrible from an environmental standpoint. Promoting sustainability while making essential parts unavailable after such a short time feels extremely short-sighted.
After this experience — both with the product quality and the customer service — I will not be buying from Electrolux again.
This would have to be the most useless cordless vacuum cleaner ever built.our bosch died after 5 years and this new heap will be lucky to last 5 weeks.. Will be taking it back for a refund Show details
Hi Dissapointed, Narelle from Electrolux here. If the… Read more
Reviews with attachments
Pretty good for the price point – First of all I’d like to get out of the way what the Electrolux Well Q7 vacuum cleaner isn’t so I can review based on what it is :-) It is not Dyson. Even though it might directly compete with older, cheaper, earlier Dyson models - it is not comparable. It is not performing as your typical corded vacuum cleaner. While it is good, it in most cases… Read more
wont replace strengths of vacuuming corded appliances. It is “not that” expensive Previously I had a Dyson V8 and V11 (still have V11). Naively I’d like to compare my experience with the Electrolux Well Q7 vacuum to a particular Dyson. I should not. Dyson is designed differently, operates mostly differently and sold at a different price point. However, at the price point it is sold it’s not that bad of a value proposition. General quality of the appliance is good and it is relatively easy to use. Some things are even designed better than those at Dyson. For example, the docking station. You don’t have to screw the docking station to the wall to mount the vacuum. Big bonus for those of us who rent. Also, the Electrolux Well Q7 vacuum has all its attachments neatly stored within the vacuum cleaner body. That’s awesome. I always struggle to neatly store all the attachments that came with the Dyson. The vacuuming rotating brush also has inbuilt LED light. It is very handy when vacuuming darker places. The first charge (charge from empty) takes around 4 hours. Not good, not bad, just important to know for those that expect “things in an instant”. Operation is straightforward and in general the vacuum does a great job for the price point. There is an option to slow down/speed up cleaning brush rotation and sucktion to save power for non-carpet surfaces. While I didn’t time battery usage it is enough to vacuum the average Australian house and there is juice for some more. The way vacuum is designed is that the “actual vacuum cleaner” can be detached from the main frame and used to vacuum cars, trickier surfaces and not so easy to reach places. The only thing that I truly dislike is emptying the dust. Not only is the container small, it is also almost impossible to open it up without dust flying around. Not sure if I’m overreacting, but in comparison with Dyson it is not well designed. Despite all of the above, I consider the Electrolux Well Q7 vacuum to be pretty good especially considering the price point. I would not hesitate to recommend it especially if you can’t afford the latest and greatest Dyson.
In-depth reviews
I purchased this vacuum cleaner two years ago, because I was tired of carrying my regular vacuum cleaner up the stairs to the first storey of our house. It lives in our walk-in robe. It is lightweight and efficient, sucking up any debris easily, and not struggling with higher pile rugs. I use it in the bathrooms as well, where a lot of hair gets… Read more
sucked up, so the cutting function, where the hair rolled around the brush gets chopped up, is just amazing. I prefer this vacuum cleaner to our Dyson barrel vacuum cleaner or our Miele stick cacuum. In fact, I like this Electrolux so much, I now carry it downstairs, to use it there! It's great on our carpeted stairs as well because it's so light and swivels easily, getting into the corners. You can turn this vacuum into a handheld short version, which is great for cleaning the car. Emptying this vacuum cleaner is easy. I just purchased a new filter and the installation was a breeze. If this vacuum cleaner ever dies, I'll get the same one again.
Thought I was getting a good deal! – Simply went shopping to buy a replacement for my faithful ErgoRapido stick vacuum, which was still working after many years, but had lost the screw holding the handle together. I was impressed by the stronger suction of the next model up - Pure Well Q7. First time I used it, it kept switching itself off every couple of minutes. Thinking it was… Read more
something that I was doing wrong, I persevered. Next time I used it I tried vacuuming up some uncooked rice that I had spilled on the kitchen tiles. I noticed that it stopped suctioning after picking up a bit of the rice. Decided to empty the canister - no rice at all in it. The rice had not got past the hose leading to the canister. Pulled it apart and managed to clear the rice from the hose and although the suction returned, the machine kept on turning itself off every few minutes. I decided to return it and go back to my original choice of ErgoRapido and I couldn't be happier. If this one lasts as long as my previous ErgoRapido I will be a very happy person. I have also found that the ErgoRapido is much easier to empty and clean than the Pure Well Q7.
Affordable with great design features and performance – Went shopping for new vacuums, thinking that we would buy a Dyson Stick. But after using the Dyson in store, I didn't like the weight of the Dyson at the handle end, nor did I like the trigger pull that you have to hold on. I think this electrolux Q7 design that has all the heaviest components down low reduces the strain on your wrist. What I… Read more
like: - Design, how the extension piece fits in the handle. - Ease of which to remove the hand held vac from the rest of the item. - Filter stops fine dust. - Hair removing feature. - Ease of direction change in and around obstacles.
What I don't like, - Bin canister is small. - Hair and fluffy can wrap around bin canister's mesh filter so you have to pull it out.
After years of having to cut hair out of a vacuum cleaner head, I just can't emphasise enough how great the hair removing feature is. Turn on the vacuum, step on the hair removing button on the vacuum head for 5 seconds and all the hair and fluff is removed. Why has no one else done this??? Dyson charges you $1300 to get the latest conical head that stops hair tangles but it's a very small attachment so it's only half as wide. I 100% percent recommend this vacuum.
Positive reviews
Electrolux are the only company making this type of vacuum cleaner and it's the type I needed. It stands on a plate to be recharged which is much easier than having to unplug then re-plug, it also flashes a light twice and beeps when it connects so you are sure it's plugged in. Some of the accessories are stored in the handle and it has a… Read more
powerful suck which is great. The only downside to me is that it's heavier than the Bosch I had but otherwise it's great and well worth the cost.
After much research and value for money considerations we bought an Electrolux Stick Vacuum – The Dyson was our first choice based on neighbors experience and reviews posted on line from various sources. The cost of same was ridiculous by comparison with other similar units. We bought an Electrolux WellQ7 model mainly to be used on hard floors with some carpet and rug applications. The warranty submission was easy on line and the charging… Read more
system is simple and easy to use. The unit charges quickly, the light on the front that we thought may be a gimmick is actually very helpful and we find the cleaner is easy to use with a simple on off switch that you do not have to hold like a trigger switch. It came with two heads and although early days we are happy with the suction and brush arrangement and can get the unit under most beds and furniture. The unit cost $435 from Betta Electrical and the advice and purchase from the vendor was helpful.
Very pretty but frustrating to upkeep – It often turns off when fully charged. It does not seem very powerful. A somewhat frustrating device with a cute light and nice design. Show details
Negative reviews
I bought this because of the name ‘animal’ and because I was sick of manually pulling pet hair out of the rollers of my Dyson. I’m very disappointed that it does not work as it should. There’s a little lever you put your foot on and it’s supposed to cut the hair on the rollers so that you can vacuum it up, this doesn’t work at all. It is… Read more
constantly clogged with pet hair. To make matters worse there isa spiral suction that also gets clogged so I need to push the hair out with an implement. I really wanted to like this stick vac which is no more than a dust buster on a stick. I would not be so critical if it had not been marketed as ‘animal’. Definitely only for a dust free, pet free home. I’ve bought a shark now and it copes very well.
Unsatisfactory – I originally bought this and it was brilliant, on both hard floors and carpet. It did everything I wanted it to do. The battery lasted 3 years so I bought a new one, thinking it was the same, but they changed the design and the new one is awful!!! The head unit, after only two months, vibrates itself loose and the roller hangs. I have had it… Read more
replaced twice, and now it’s no longer covered under the warranty. I would steer clear of this product!! Very frustrating!!!
Good morning Julie from Electrolux here. We are… Read more
Worked fine for 4 months and then went kaput! – I got this from the Good Guys and it worked well for just a few months. Like the other reviews mentioned, the suction stopped working and the unit would turn off on its own randomly. Cleaned the filters, roller etc but it made no difference. Dirt would also fall out of it when you turned it off. The light on the swivel head also stopped working. Pretty pathetic - cost over $300 and only lasts 4 months. Surely this is not right? Show details
Hi Amrita B., Narelle from Electrolux here. If the… Read more (+1 reply)
Recent reviews
This is the best vacuum cleaner I have ever used. It has strong suction and easily removes even the tiniest dust particles. Unlike other vacuums I’ve tried over the years, this one performs consistently well and does not lose suction. Overall, it is… Read more
reliable, powerful, and the best I’ve used so far. It even comes with a handheld vacuum that is attached to the main unit, which is very convenient. All attachments are stored in the handle and therefore loosing parts is never an issue. Very happy with this purchase.
Follow-up · I am very happy with this product. this is my second vacuum and I still have the first one that was purchased over 5 years ago.
Find out how Electrolux Well Q7 compares to other Stick & Cordless Vacuum Cleaners
Know better, choose better.
Wish I had paid attention to the reviews – I bought this vacuum in May this year. I had the previous model which was still going and needed another stick vacuum. Well, as others have said, all good for 6 months then it stopped a couple of times. I wondered if I had touched the button. But now, a month later, it just stops all the time and is not suctioning. Cleaned everything inside it but… Read more
that is not the problem. When it stops dirt falls out the foot. Have to turn it on 3 times just to vacuum the ensuite. So taking it back to the good guys. Stay tuned. Do not bother buying this vacuum! Obviously has a manufacturer fault since others have the same problem.
Good morning Julie from Electrolux here. We are… Read more (+1 reply)
Good compared to the cheap ones – The wife bought this a few months ago... It is a quick clean vacuum for during the week. I would not recommend this to a friend. It shuts off after 15 minutes of work... I went to Electrolux to buy a replacement filter... $79... So, I did an Internet search and I found it for $20 on Amazon... Show details
Do not buy this product – Full changed battery won’t lasting as specified. They say on low power, battery lasts 50 minutes but it doesn’t. Low power = zero suction power Brush doesn’t cut stuck hair/fibre on brush as per specifications but it stops picking stuff the floors, especially carpet area Very bad product from this brand Show details
id give this zero if i could. do not waste your money – it would turn off after a few minutes use right from then start. i had it "repaired" under warranty within a few months with no difference even though the guy said that it now worked. despite cleaning the hose, cannister, filters.. it makes no difference. it does not even have suction. good guys and electrolux were of no assistance what so ever. a… Read more
total waste of money. it has been sitting there unused for a year since i got it back pulled it out today to do a quick clean and it does not work.
Product Review Hi Rosie Vivian from Electrolux… Read more
In constant use! – I did a lot of research on this site before purchasing this vac. I already have the Hoover Cat & Dog but hauling it around daily during the Feb/March shedding months has been a chore. The Q7 is light and easy on the back and perfect for zipping around at any time. The car is much cleaner as well! The headlight and swivell head are both fantastic! I ordered online at Godfrey's and received the vac within 48hrs. Show details
Big Improvement over the old Ergorapido – Got this to replace an old Ergorapido Lithium. Works very well, battery sufficient to do all carpets and hard floors in the house. Small power head attachment is great for the car and small jobs. The charging station is a bit flimsy compared to the Ergorapido. After two and a half years of use the battery died - Electrolux can't supply, other vendors can't supply. Entire vacuum has to go in the bin. Ecologically and economically - NOT GOOD Show details
Would not recommend this machine. Do not buy it. No battery replacement – Recently bought the machine in Dec 2022. Unfortunately, I was told by the girl at Electrolux centre today that there is no replacement for the battery after the 2 years warranty. I spent $349 on a machine that will only last 2 years. Very expensive to me. Would not recommend this machine to anyone if no battery replacement as it will be useless . Very disappointed. Show details
Didn't last not even the 12mth warranty period – I use it my car mats, the car boot, the plastic surface under the car mats and to clean the tiled area. Now there's no suction, it also turns off. Just as I was beginning to like it. I was even thinking of buying one for the tiled area in the house lucky I didn't. My cheap house vaccum cleaner which I bought for 59 dollars has lasted for 5 years and the Electrolux which is supposed to be a good brand cost more and didn't last 12months. Show details
Not fit for purpose – Worked okay for 12 months, but then started cutting out every half a minute, leaves junk everywhere when you switch it off, suction got lower and lower as the months went on and cleaning the canister didn't help that, now it doesn't work at all. Absolute piece of rubbish. Can't believe they want 600 bucks for this turkey now. I'm glad I didn't pay the 500 they wanted at the time Show details
Hi , Denise from Electrolux here. We would appreciate… Read more
Find out how Electrolux Well Q7 compares to other Stick & Cordless Vacuum Cleaners
Know better, choose better.
Great Vacuum Cleaner – We have a short haired dog and regularly vacuum the place. Purchased this as a small second vacuum to have around for quick jobs. After seeing how much stuff this picked up from our, what we already thought was clean, carpet, we now use it more than the corded vacuum we have. Love it. Battery life is around 25-30min, which I find pretty good. Show details
Very Handy, love it – Had one of these electrolux years ago swore I would never buy another as after a while they just keep switching off by them selves. Here I am with a new one love it, but the first one I bought 4 weeks ago started switching off after 30 seconds turn back on and it switches off again so I took it back and they have replaced it with another one the same, and I am very happy with it, just hope it lasts. Show details
Great Vacuum – I use this vacuum on both my carpet and tiles floors. Great, handy machine and love the fact that it has a light so you can see spots that you may have missed. I feel this works better on the tiles than carpet, but overall I am happy with the battery life and weight. Quick and easy to clean as well! Show details
Great timesaver – This is a great rechargeable vacuum cleaner. I love that I can press the button and vacuum stays on, no more holding down the button to keep appliance working. It has great suction and long battery life, highly recommended, not as expensive as some of the other brands on the market.
pets and people this is the best value upright vacuum cleaner – no matter how many times you you vacuum one spot that pet hair won't be picked up to your satisfaction... unless you buy the electrolux upright vacuum cleaner Well Q7. If you pay under $300 , you are wasting your money . Great for the elderly, great for domestic cleaning businesses, this grab and go has the power it takes to clean up your beloved… Read more
pet's hairs or a quick "do over" at home. The fact the hand held is at the base, not the top, gives great balance and no strain on the wrists. commercial domestic cleaners will love it for it's ease of use , one fully charged will get your job done with ease. Highly recommended after wasting money on the imitations. nearly two years on this vacuum works as well as the day we started it's heavy duty usage. Very happy with this product.
A great vacuum and so pretty! – I was looking for a new stick vacuum that also doubled as a handheld dust buster with a skinny head (to get down the sides of car seats etc) and this one was just perfect. Not only is it super pretty (red is my colour scheme, so I was stoked!), it has fantastic suction and picks up things in corners and along walls without having to face the head… Read more
into the wall, you just run along side. It is lightweight, has a very handy light on the front and is easy to clean and empty. Picks up dog hair, dirt and other small debris without having to run over the carpet 5 times. Short battery life so you couldn't do the whole house in one sweep, but it charges pretty quickly and is great for spot cleans. So happy with this purchase!
Brilliant stick vac – Got for my Mum. She had a fantastic VAX stick - but after quite a few years, it finally died. We had a look around, and tested this one at local Bing Lee. She LOVES it. Its strong, has great suction and I have used it too and think it brilliant, so much so that my stick has also died on me that i will be buying one of these for myself, plus one… Read more
for a client of mine who is also looking to replace her stick vacuum. One very happy customer, soon to be Three very happy customers - thus far
This is the best, makes life easier – Cleans really well, suction is great. Use it on hard floors as well as carpet. Have a cat and dog and it just vacuums up the animal fur easily. Love the headlight on the cleaning head, makes it easy to see the dirt and dust in front of you. Head swivels easily and makes getting into tight spaces a breeze. Good range of attachments supplied. Purchased at Harvey Norman in late September 2021 and very glad I did, now the floors are always clean. Show details
So light and easy to use – I bought this for everyday use. I have a dyson barrel vac also but am in love with the electrolux Q7. It is very easy to use. Light and easy to manoeuvre. Alot of suction and power for something so small. Very happy Show details
A good unit – I like Electrolux products, they make some good appliances. This little unit pulls its weight, now I have some dogs in the house and the horrid hairs everywhere, it could not be more welcome. I was very surprised on the ability for this unit to pull up what it does and how well it does that. I got this one as the battery lasts a bit longer… Read more
and the suction power is better. Well thats been the case, have not run of battery power yet and I have used it extensively.
Carpets, hard floors, all good. I think the powerbrush does most of the hard work here and the battery is being consumed by that and the vacuum simutaneously.
Portable, easy , convenient, and not overpriced.
Happy with it
Great for my needs – I live in a two bedroom apartment (single story) and the flooring tiles and laminate. I don't have any pets. I've never had a stick vacuum before so I don't have anything to compare it to. I previously had a Dyson Big Ball vacuum but was sick of plugging and unplugging it so i got this one. It's relatively quiet. I feel like i could vacuum at… Read more
11pm and my neighbours wouldn't hear it.
It glides smoothly along the floors (both tiles and laminate).
It has a light when it's on so I can see all the dirt on the floor. I love this because it means I don't miss anything.
I can lie it flat on the floor and vacuum underneath the bed and the couch to get all the dust underneath.
For the size of my place I've never ran out of battery vacuuming so it suits the size of my place. And I don't feel like the vacuum fills up too quickly. It's pretty easy to empty out.
The filter has to be cleaned every now and again which isn't a huge issue but its something i often forget about.
I don't really use the roller brush cleaner so I can't comment on that.
I like that all the accessories are attached to the vacuum. Keeps everything together. Also like that I can remove the vacuum itself to get into tighter spaces or to clean the car.
Something that could be an improvement is the base it sits in. It doesn't have any weight to it so when I put the vacuum back in, i have to make sure I'm not knocking it otherwise it won't slot in. Usually takes me a few times to get it in, which I kind of annoying but I'd still buy this again especially for its price point.
One other thing is I wish the handle was a bit longer. I'm only 150cm tall but I find myself bending over sometimes while vacuuming so might be more annoying for taller people. But again this isn't a massive deal since I'm only vacuuming for 10-15 minutes.
This is more an observation but I noticed the vacuum only goes forwards and backwards. Doesn't move side to side. Not sure if that's normal with stick vacuums.
Overall though I'm pretty happy with this purchase! Honestly it makes me want to vacuum more.
Worst vacuum cleaner – I bought this vacuum cleaner in March this year thinking it’s the higher model of the last one we had so should be better! Biggest mistake thinking that! Basically from day one it’s been an issue vacuuming, keeps stopping after a minute of vacuuming! First we thought it needs emptying, cleaning or hair is stuck or a combination of all these things… Read more
together! Tried everything possible to get it not to keep stopping but nothing helps! Spent 3 months getting frustrated and thanks to the lockdown not being able to return it sooner! Now when I took it back to the good guys they’ve said I just have warranty to fix it!!! I don’t want to be stuck with this vacuum cleaner! I should have the choice of what I want to do with it! Now because of this I have to wait at least 2 weeks to get it fixed! How ridiculous! So first I get a shot product then I have yo wait to get it fixed and be without a vacuum cleaner as well!!! I don’t recommend this vacuum cleaner to anyone unless you want add frustration in your life! You buy a stick vacuum cleaner to make life easier and quicker not frustrating and take forever to get your houses cleaned because of the amount of time you spending cleaning the damn vacuum cleaner to get it to work! Just really not happy with it! Electrolux when you make products make them so they are not faulty and stand by them rather than forcing your customers to keep the damn thing in g if they are so unhappy with it!!!
Hi Sharan Julie from Electrolux here. We are sorry to… Read more
Terrible – I have had the indigo and the chilli red , both are terrible . I have just purchased a shark detect pro and it is the best vacuum I have owned Show details
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