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I can’t believe it broke after I had used it for less than 10 days. The battery can no longer be charged. When I contacted customer service, I was told that I had to send the product back for inspection, along with a long list of terms and conditions. And while repairing what do I use? So in the end, is the customer still the one who has to suffer the inconvenience? This is really unfair. Show details
Reviews with attachments
The best cleaning products I love it very good I’m happy Show details
Love it very easy to use. Extremly happy with this purchase Show details
very good and easy to use, no complaints. Bought from Roborock website, quick delivery. Show details · 1
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I was initially excited about this Roborock, but it failed within just about 7 months of use. First, the front spinner stopped working. After a warranty repair, it began leaking water and detergent within just two weeks, causing pooling at the powered charging base—a serious electrical safety concern. On top of that, the sticker covering the… Read more
spinner motor started detaching, exposing wires.
The support team is responsive but not helpful—they repeatedly ask you to send the vacuum back to their repair service center yourself. The whole process is lengthy and you left with no vacuum.
Overall, I expected much better reliability from a product at this price point.
Hi,thank you for your feedback. To assist further and… Read more (+1 reply)
Latest follow-ups
Great wet/dry cleaner. Great little companion to my robot.I use this when I want to clean just the wet areas and use my Roborock Robot for carpet areas. Easy to use..does a great job and has its own self-clean function. Absolutely love it. Show details · 1
Follow-up · The self clean and dry makes this an incredible machine and noise does not worry me at all. I clean my whole house without needing to charge the battery. Water tank is a breeze to empty and clean. I love this cleaner so much....
I bought the Roborock F25 Ultra on discount, so that helps with my view on the item. After using it for a week my overall assessment is that It’s a… Read more
great machine. It’s a delight to use daily and the steam cleaning is definitely worth it. My home is predominantly tiled, I don’t wear shoes indoors and having the steam cleaned floors really makes a difference. The floor feels very clean on my feet - you can also tell from the dirty water tank. The ease of use makes cleaning less of a chore and I actually do the cleaning more often now. The self cleaning is very useful as I don’t need spend more time cleaning the unit than the home (with some units the post cleanup took as long as the actual cleaning?!!) I also used the F25 Ultra to vacuum my carpeted bedroom, it’s sufficient but a dedicated carpet vacuum might be needed if you have deep carpets. The vacuum function works well on hard surfaces.
There are a few things Roborock can improve on: a. the app connection speed to the F25 is excessively slow. It takes about 30secs to a minute to connect - I have an iphone 16 pro (just saying so you know I don’t have an ancient phone to blame) and strong wifi at home; b. Installation - there is a bug in the installation process when the app was trying to establish connection it stated it can’t connect to F25 Ultra and wouldn't proceed until the user intervenes. When I check the network setting it showed that the iphone is already connected to the F25. Took a while to get pass this issue but all done - some customers might not be be happy with the confusion. c. detergent level setting - even though I selected ‘off’ I can see soapy water in the dirty water tank and no its not because of the floor (floor had no liquids etc).
Follow-up · This is a quick follow up. I’m very happy I bought the F25. My home is much cleaner with it and cleaning is now a much more positive experience for me. The app is quite an important part of the F25, some important settings are changed via the app. The changes that I’ve mainly use in the app includes changing the water level/suction force for the… Read more
Follow-up · Just a quick follow up, Still using the unit daily with no change in performance. I did had an issue with the self cleaning repeating itself during automatic cleaning at return to base. Had emails to the manufacturer, was told to clean the charging… Read more
This machine has changed my life. I have a large house that is tiled floors throughout. I also have two dogs that live in my house and an injured elbow. Normally vacuuming and mopping is a tedious process that happens over days. It’s something I… Read more
used to avoid if possible. Also floors were never really clean dipping a mop into water that got dirtier by the minute. My new Roborock F25 Ace has changed all of that. I get half the house done one day and the other half the next day and my floors have never been this clean. It’s self propelled so that helps with my bad elbow and the amount of dog hair that I empty after a clean is testament to how good this machine is. Any spills or accidents can be immediately dealt with, no effort needed. I love that it cleans and dries itself when put back on the charging station. Such a great machine that has taken my level of floor cleaning to phenomenal. I would recommend this to anyone who has hard floors throughout their home. Just so easy to use.
Follow-up · I generally only need to fill once for my half house clean and I can do the house in one day. Half morning and half afternoon. Sometimes have to top up a little for the self clean at the end. It handles corners well. I like to come from both directions to make sure. The noise level is fairly quiet. There’s always gonna be noise of some sort but… Read more
In-depth reviews
Highly recommended. I’ve been using the Roborock F25 Ultra for the last 5 days, and I am so impressed with its performance. It does an excellent job of vacuuming and mopping at the same time, leaving my floors spotless with very little effort. The suction power is outstanding, picking up dust, and debris with ease. One feature I really… Read more
appreciate is the self-cleaning function, which makes maintenance incredibly simple and hassle-free. The battery life is not quite enough to clean my entire home while using steam mode, but the edge cleaning is excellent, reaching areas that many other cleaners tend to miss.
The build quality feels premium, it’s easy to manoeuvre, feels weightless though the equipment seems heavier and it saves me a significant amount of time compared to traditional cleaning. Overall, the Roborock F25 Ultra has exceeded my expectations and has become an essential part of my household routine. I would definitely recommend it to anyone looking for a powerful, convenient, and high-quality floor cleaner.
I absolutely LOVE the Roborock F25 Ace!! It's incredibly easy to use and it does a fantastic job of cleaning the floors! After 27 years in the military I've got problems with my shoulders and my back. Using a regular vacuum and mop to do the floors is really painful. But the motorised wheels on the F25 Ace mean that I don't need to use much… Read more
effort, the machine is doing all the hard work, I'm basically just guiding it. And because it does both jobs at once it halves my cleaning time. I'm really happy with how well it cleans the floor, sure the odd mark might take a couple of passes but it's definitely easier than a standard mop. Because it can lay flat and is able to turn, the F25 Ace gets into tight spaces and under tables etc and because it's so easy and convenient to use, I find I'll use it for small spills rather than grabbing paper towel. The floor dries so much faster than a standard mop which is great with little dogs in the house. Once I've finished a full clean, it's so easy to put the machine back on its base station and press the self-clean mode. It tells you exactly what it's doing as it's doing it and tells you when to remove the dirty water tank and clean it out. Super easy. I totally recommend the F25 Ace!
I purchased this from Costco a few days ago and I’m absolutely loving it. It doesn’t really nice job on my floors. I have shiny tiles and I can’t believe the amount of dirt that comes out after just oneday and then the same day that I got it I was… Read more
demonstrating it to a friend that afternoon and we don’t it’s only been a few hours amount of dust that can come in your home. It’s amazing.
I do find the voice commands a little bit annoying but I know you can turn them off. The self drying option is fantastic. I double checked both times thatI’ve used it and it was completely dry.
The roller emptying the bin out was a bit tricky at first, but I worked it out. I it was just me and I was surprised actually how much stuff it cleaned up of the floor.
I haven’t felt the need to use a steam mop since I’ve got this. I was looking at the three options where you can get onewith steam but I wasn’t happy when I read some of the reviews and this has a hygiene function which I think is great, specially with a and dogs.
It does pick up Dog hair quite easily. We do have a pug that loves to glitter the house and make the floor sparkle with Hair so hopefully this will be a great new addition to my vacuum collection as I’m calling it.
Added bonus for when I went to pick it up it was on sale in the Costco warehouse which was fantastic.
Follow-up · Follow up I have only used the steam mop once since I’ve got this Robo rock. The voice command don’t bother me actually. Find it hard to hear what they’re saying. The modes of the vacuum seem to be very similar to one another. Carpet is a no no it just wets it. I have found you have to be very careful with how much Liquid you put in as they can leave a residue.
Positive reviews
So glad we bought the f25 ace. Don't know what we would have done with our dirty floor without it! Although we have it currently sent for warranty, it does a great job with cleaning. It being able to be laid 180 degrees is good too when cleaning under furniture.
Find out how Roborock F25 Series compares to other Stick & Cordless Vacuum Cleaners
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The best purchase I have made in a long long time. Saves heaps of time, easy to use even on my uneven slate floors. It is massively easy to clean and best of all my floors have never been cleaner. Great price too. Show details · 1
I’m pretty happy with my vacuum, easy to set up, easy to use and overall great. Some things I didn’t like, which are not crucial, but might be helpful for those who are considering the purchase. Since it has enhanced wheels that are moving forward, it is sometimes can get under elevated furniture and can get scratched. I’ve got the clean water… Read more
tank scratch on my first try out of the vacuum. Other than that it’s great cleaning tool for everyday use.
Negative reviews
Really easy for my boys to handle it. It’s just that don’t forget to clean it else it stinks.its best for kitchen area where I clean the floor multiple times a day after cooking. Useful for ppl With kids and hardboard. Maintenance is needed weekly Show details
Bought a robo rock stand up vacuum It’s the worst vacuum I’ve ever own!! I bought a barrel Dyson vacuum 20 years ago and it’s by far the best thing I’ve own. Wish I hadn’t wasted my cash this year on a robo rock!!!
Hi,Thank you for choosing Roborock and sharing your… Read more
I clean the vacuum thoroughly after every use, but it still leaves a strong odour and pushes dirt into the grout lines rather than removing i, the vacuum is not functioning effectively on tiled floors. Show details
Follow-up · Despite multiple cleanings and drying , the vacuum still leaves a smell, and dirt consistently gets trapped in the grout lines. This happens regardless of how many times I clean the mopper filter and dirt water container its unhygienic. I have tried reaching out to customer support for help, but I haven’t received any assistance. I was asked to… Read more
Hi Harlene, For the F25 ACE, the odour is usually caused by the… Read more (+2 replies)
Recent reviews
Have been using this for the last year now and super impressed with how much more hygienic and time I get back with spills. Wish I had something like this years ago.
First time I own a wet & dry vacuum and I absolutely love it. The Roborock is so easy to use. It has saved me a lot of time cleaning the house, especially when we have a renovation going on. Can use the app to set the water level for mopping and the vacuum power. I find the water reservoir is a bit small that requires regular refilling if cleaning… Read more
a large area. Quiet drying is not so quiet but still love the convenience and ease of use of this vacuum.
Very easy to use. Cleaning after use is a breeze. Handy, I find myself reaching out more often to clean now. I had a Dyson G1 which was quite hard to clean after using it. Hair always got tangled & hard to remove. Needed tweezers. But the F25 has no tangled hair. Very easy to use compared to the Dyson G1. Show details
I got this machine as a bonus with the Qrevo Edge Pro 2 launch. I didn't think I would use it but I love it. So simple to use and pull out when little spills happen. I now whip it our after our grandson (toddler) finishes feeding to clean up after him to keep floor clean and sanitary. Roborok continue to surprise me with their quality of products. Show details
Find out how Roborock F25 Series compares to other Stick & Cordless Vacuum Cleaners
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Bought for my husband gift for him to do Chores more efficiently and timesaver Show details
It has not arrived and I have been unable to find out where it is despite being a month since purchase and repeatedly requesting information re delivery. Show details
despite multiple attempts to find out where this is after purchasing in the Black Friday I have not received any update nor the package.
Love this product. The floors are left exceptionally clean and dry after using the F25. It is very easy to manoeuvre, and the self-cleaning and drying functions make it simple to use and maintain. The only point worth noting is the delivery time—it took around two weeks to receive the product. That said, once we followed up with the sales and customer service team, the item was delivered promptly within two days. Show details
The machine runs a good long time on one charge. And also easy to maintain as am pedantic about this and clean after use Show details
It’s amazing and helpful .l’m so happy to buy it . Show details
Easy to use, easy to clean, I wish I bought it earlier.
For someone who always dreamt of owning a top-of-the-range Dyson, I'm so glad I invested in the Roborock F25 Ace instead. I'm blown away by this wet/dry vacuum. Not only is it self-propelled, self-cleaning, and drying, but my floors have never… Read more
looked better. Standard 3 bd home with polished floor boards throughout is vac'd, mopped, and completely dry in under 15 mins. I have 1 dog and 4 cats, so the self-cleaning and detangling hair/fur was an important feature for me. Not only does it collect in a separate compartment, but I also don't have to touch any of it when emptying. So that was another big bonus for me. I have a weak stomach. I look forward to vac/mopping every day now. The machine talks to me and tells me exactly at what point we are in the cycle, whether I need to add water or return the machine to the dock for cleaning. It also lies flat to the point where you can easily get under the lounge or bedroom furniture. Seriously, I am so very glad I bought this. Highly recommend
Follow-up · Noise levels? What noise???? Long term maintenance- havent had it for 3 months. Edge cleaning... gets into all corners
Very good, im very very happy with my new roborock Show details
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Hi thank you for your feedback. To assist further and check your… Read more