Ellie Smart Baby Monitor Pro
2 reviews
I bought this product at Feb 2025. It's been a year and 2 months now and it's already stop working for more than 2 months. During this period, I connect the product support team several times and they need me provide information, after I provide, they said without a restart video they couldn't do anything. They stall the process by this and until now it's been a month they didn't reply after I provide video. Given stable home network and updated app versions, these issues persisted throughout the device’s use Product stopped working within a year. Support stopped responding after providing video evidence.
Even during the beginning period, it disconnected frequently and need to restart and reconnect. Sometimes even not working for several weeks. It very disappointed and frustrated using their product.
Purchased in for $180.
I purchased the Ellie Smart Baby Monitor Pro in July 2023 with the expectation that it would provide peace of mind while monitoring our baby. Unfortunately, our experience with this product has been deeply disappointing from early on. Within a few weeks of setup, essential features like push notifications stopped working on both connected phones. The app frequently logged us out, and we had to constantly restart it or reconnect the camera to restore basic functionality. Despite a stable home network and updated app versions, these issues persisted throughout the device’s use.
We continued using the monitor purely out of necessity, even though its functionality was severely limited. Unfortunately, we can’t even do that – the device no longer powers on at all.
Despite the long trail of technical issues and clearly poor performance from early in its life, the company refused to offer a partial refund because the warranty had expired. Their offer of a discount on a future purchase was not only inadequate but also dismissive, given the circumstances.
For an AUD $300 device intended to safeguard something as important as a baby’s well-being, this level of unreliability and lack of accountability is unacceptable. I would not recommend this product to anyone, and I strongly advise caution before making a purchase.
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