Emilia Dual Fuel Cooker EM865GE
VerifiedMPNs: 16265, 817332 and EM865GE1 review
1/5 stars - Absolute rubbish! This oven was the only one that fit my 800mm gap, but that's where the good news ends. It's a temperamental beast that needs to be preheated to 250 just to reach a decent temperature, then you have to turn it down. The manual is a joke, more focused on what the oven can't do rather than providing useful guidance. Given the poor performance, I've already needed to call in a service technician, and this is with the oven being less than 6 months old! Wouldn't recommend this oven to anyone. In hindsight, chopping up my bench to fit a better oven would've been a far better decision. Avoid this heap of junk at all costs!
Purchased in at Betta electrical for $2,000.
- Product is used: Daily
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Hi Kellie, Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your experience and understand how frustrating it must be to encounter these issues—especially when your oven was newly installed and chosen to fit a specific space. It’s concerning to hear that you've had to preheat to unusually high temperatures and have already needed a service call within six months. That’s certainly not the experience we aim to deliver. Regarding the manual, your comments are noted—we’re reviewing all our product documentation, and feedback like yours helps us identify where we can improve. We’d really like the opportunity to make this right. If you haven’t already, please reach out to our customer service team by emailing info@glemgas.com.au with your case number or contact details so we can follow up directly and ensure the technician's visit resolves the issue properly. Again, we appreciate your feedback and hope to turn this around for you. Kind regards, Customer Care Team