Essendon GWM Haval

Donald from spare parts - Brunswick. Poor interpersonal skills and quote incomplete, that is insufficient detail. Also, he commenced using slang terminology towards me for his aim was for me to no comprehend his slang. I certainly would not treat customers with this level of disrespect.

Picked up my new Haval H6 Ultra from Essendon GWM following a referral by a mate. Best choice ever! The car is phenomenal. Had it a week now and driven it a fair bit around Melbourne. It's just so nice! The team at Essendon GWM were exceptional. I had Damian as my Sales Consultant who went above and beyond making sure I was up to date with… Read more

progress pending delivery. Josh the Dealership Manager was so helpful. No pressure sales, no hidden secrets. I would 100% recommend this group to anyone looking to get a new car, and more importantly, the Haval H6!

It was a great experience with GWM Essendon dealership. Ash and Mathew were dealing with courtesy. Special thanks to all of you, Ash made the process so easy and stress free. I’m happy with my new car. Show details

We recently purchased a new Tank 500 from GWM Essendon and had an outstanding experience from start to finish. We happened to walk in off the street without an appointment and were warmly welcomed by Michael, who was incredibly personable and generous with his time. He patiently showed us the car, explained all the features in detail, and took us… Read more

for a test drive – all without any pressure. Michael made the whole process easy and enjoyable. We also received a fantastic deal on the Tank 500 along with a fabulous trade-in price for our old car.

We honestly can’t recommend GWM Essendon highly enough. If you’re considering buying a GWM, do yourself a favour and go in to see Michael, you won’t regret it.

I recently visited the dealership and had the pleasure of being assisted by Mai. She was incredibly helpful and knowledgeable. I appreciated her professionalism and friendly attitude.

A big thank you to Mai for her amazing help! She was incredibly friendly, patient, and went out of her way to make sure I had everything I needed. I really appreciated her support, it made a huge difference. Highly recommend her to anyone looking for great service!

Starting issues - No customer support don't buy one – DON'T BUY ONE! Bought GWM Haval Ultra 2024 brand new July last year. I got the car home and started to have a play around with it, saw that it had a battery monitor on it that told me the battery was only at 70% when I bought it. Called the car yard back who said "that's normal, the car has been sitting in the yard for a few months", despite it… Read more

apparently being 'checked over' by their mechanics prior to me taking possession.

1 month later I started experiencing starting issues and having IMMO4S faults. Called roadside assistance who helped me get it started and told me to get it back to the service centre ASAP, as he has had a lot of issues with these cars.

Took it into the service center who said they couldn't find the error I mentioned and put it down to 'loose battery' terminals.

I had the issue again a few weeks later and called the service center back and they basically brushed their hands of it.

I have owned the vehicle 7 months and I still get stuck at places where the car won't start, i can't lock it and the dash freezes with the same IMMO error.

I have had roadside assistance out to change the battery and it's still doing this.

I called the service center asking them to book it in, and they told me due to the backlog they can't look at it for another 4 weeks, don't have a hire car for me to use in the meantime, and my only option is to just deal with being stuck when it won't start for hours at a time.

I have tried to contact GWM customer support requesting help, and of course I haven't heard back and there's no help,

So I have a car that leaves me stranded places, won't start nor am I able to leave it and lock it.

DON'T BUY ONE

Essendon GWM Dealer - Bad Choice – I purchased the Haval H6 GT Ultra a few months ago, and I want to share my experience, especially regarding the after-sales service, which has been incredibly disappointing. While the car itself boasts impressive features and performance, my experience has been marred by the inadequate support from the dealership. Since day one, I've encountered… Read more

numerous challenges with after-sales service. It’s been four months since I reached out for assistance about something, and I’m still waiting for a response. The lack of communication is frustrating, and it makes me question the reliability of the brand.

I expected a high level of service when purchasing a new vehicle, but sadly, this dealership has fallen short of those expectations. I cannot recommend them based on my experience. If you’re considering buying the any Haval car from essendon gwm dealer, be prepared for potential issues with after-sales support. The car may be great, but a bad dealership experience can overshadow any positive aspects.

In summary, while the H6 GT Ultra might be a solid choice for a vehicle, I would advise potential buyers to think twice about the dealership before making a decision.

Do not recommend. Disappointed with communication – Have had several poor experiences with the Essendon gwm store. First off, I was kept waiting a long time and could not test drive the vehicle I wanted. Then I had to follow up after I was told I would be called back. Now I have sent emails that have had no reply. The Ballarat GWM has been outstanding with comms after I replied to a Facebook ad.… Read more

Unfortunately they're not nearby to me so I have to plan to make a trip there vs using the Essendon one up the road.

A Terrible Dealership and Customer Service – I bought a Haval GT, I have never experienced this sort of customer service in my life in anywhere. Dealt with a New Cars Sales Manager - please take my word - avoid this dealership!!!! you will be treated like garbage. Unfortunately, I have to give one star otherwise I assume my review will not be posted. This dealership was not my choice as I… Read more

dealt with an agent and they have directed me to deal with this dealership - A big mistake!!!

I have already spoken the agent and explained the whole matter and what a terrible experience with this dealer.

Any agents reading this, please stay away from this dealer. 100% dissatisfied customers!!!

I bought Haval H6 Hybrid from South Morang GWM last year, a Gem.

excellent service – the staff (Harrison ) shows very patient attitude and excellent service ! Show details

Great experience! – I had a great experience with the service team! Had all my questions answered and car was back in perfect condition. Fantastic experience, would highly recommend! Show details

Worst customer service ever – My father purchased a September build Haval Jolion and paid extra for black plates. Instead we were given an August build with white plates. They registered and sold Dad's car with his plates to someone else. Sales person denied making an error and management accepted they did and would compensate for their mistake. We were offered a 30%… Read more

discount off the first service in one years' time. Really??? I would definitely recommend staying away from this dealership if you are thinking of buying a car.

Worst customer service I’ve ever received – I’m a serious buyer and looking to purchase a Haval Jolion in the very near future and have been into Haval Essendon with my partner a numerous times to research the car! The first time we dealt with Josh and he was helpful in showing us around the Jolian. On our second visit we dealt with Dimitri and he was also very helpful. Dimitri booked us… Read more

in for a test drive today but unfortunately the booking information hadn’t been passed on!

So today when we arrived for our test drive we encountered Alex! His whole demeanour was that he couldn’t be bothered and he was extremely rude! When we explained that we were there for a test drive, he said that he knew nothing of it!!! His exact words were this is so typical Dimitri…I’m guessing there’s some work politics going on!! He then sighed and said..you do realise there’s a long wait time on purchasing these cars don’t you!! We couldn’t believe his attitude!! We explained that we were just there for a test drive.

It actually gets worse! When he finally got us the car ready to drive he very patronisingly told me not to crash it because he particularly couldn’t be bothered doing the paper work! This kid was possibly in his twenties and I didn’t appreciate being spoken to in this manner!! This is without doubt the worst customer service my partner and I have ever received!! I was ready to purchase the car, but we’ll be taking our business elsewhere!!

Totally unprofessional – Purchased a Haval H6 and was originally told by the salesman verbally it would be a mid July delivery and he would get back to me with a definite date. After two weeks he didn't call so I called him and all he could tell me was middle to late July. He told me he would email someone and get a definite answer. After another week still no call so I… Read more

called back again. This time it was maybe mid to late July. I said to him that I have concerns that they are not able to tell me a date and because at the bottom of the contract it said ETA Mid to late July but part of that was cut off. It was supposed to be at the top of the contract under Estimated delivery date. The salesman promised me he would call me back by COB that day but of course he didn't. My concern was that without a delivery date they could have kept pushing it back to suit them. I asked the salesman on the last call if I cancel the contract what is it going to cost me and his reply was 2% of the purchase price. I have now been informed that they are exercising their right to keep 5% which is in the contract. Since 5% is more than the deposit left which was $1137 they are keeping all of the deposit. 2% or 5% they can't seem to get the story straight. The salesman didn't have a clue from the get go and in my opinion was out of his league. Had they come up with an estimated date I would have continued with the purchase. I believe they have acted improperly they say they haven't that is yet to be decided. The H6 is a hard car to get and are being sold as quick as they hit the dealerships so in all honesty it would not have killed them to refund at least some of the deposit paid. Buyer beware if you purchase a car from this dealership make sure the contract is complete, the salesman knows what he she is doing and don't change your mind because there is a good chance you won't get your money back. One last thing I did buy another car from a Haval dealership but was planning on getting it serviced at Essendon. That's not going to happen now. Enjoy the $1137