Etax Accountants
- etax.com.au
- ✓ Verified company
7,592 reviews · Statistics
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Reviews
Upgraded review :)
Upgraded 4 star review : )
After filing this complaint I had an apology and my file had been reviewed by a senior. We worked together via email over the next few days to rectify the missed deductions for real estate and business - cross-referencing with documentation with the final submission sent to the ATO yesterday.
While this first experience for me was very clunky and frustrating. I can't fault them on how quickly they responded and worked to fix the issues and the transparency of their responses and help (we are all human after all - an
... Read mored it proves that there aren't just bots on the other side of the system as other reviews have stated). I've thought about how this issue could be overcome on the customer's side in the future - and it could assist by uploading all documents prior to submission and labeling them as per their cell for example: Rental Income_deductions_sundry_personalphoneuse_$50
Great way to do your tax
Awesome service and a really great way to do your tax
Best way to do your tax return.
Easy to add details and deductions. eTax has half the details you need.
Fast, friendly and reliable
Fast, friendly and reliable - if you're comfortable with entering your data yourself.
If you want an accountant to enter your data for you, they have their ETax Local service - where you can speak with one of their accountants, instead of just sending secure messages through the ETax portal.
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Amazing!
This is perfect and would 100% recommend. I will continue to use in future
Etax is great
Excellent business to use for your Taxes, efficient and a very professional service.
Assistance with Tax Returns
I employed the use and expertise of Etax Accountants to work through the complexity of our taxation system. I had muddled about on my own before hand and was clearly out of my depth. Etax Accountants was able to cut through the process and find me savings I was unfamiliar with. I was really impressed with the speed, and efficiency it was dealt with. I highly recommend the service.
Great help
Was nice to be able to hand over the details and not have to stress about getting it right. Very responsive with messages. Thank you!
recommended for simple tax returns
very prompt and helpful , I had questions that the ATO required more info and i was answered almost immediatey via the online chat/ message function ,,,thankyou
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Excellent tax tool
Simple and easy to use, most details are already completed, zero hassles.
Author stated being incentivised for this review
Garbage. Go to an actual professional
I had been using etax for convenience for about 5 years, not really giving it much thought. This year, however, not only did they not estimate a return for me, they estimated I’d have to pay. That’s the most ridiculous thing I’ve ever heard considering I’m a PAYG employee and there’s no way I’ve underpaid my taxes. So I said screw it, I’m going to go to an actual professional to do my taxes. Well! Not only did he get me a $1500 return for the year, he also asked who did my taxes last year because they dropped the ball. I’d only received $1000 t
... Read morehe previous financial year, and didn’t get the $1500 everybody kept talking about that they’ve stopped doing this year. So he said had i taken my taxes to him last year he would’ve been able to get me about $3000. For somebody who is making peanuts at a mainstream job that is a lot of money to me. Just so frustrating that they advertise real accountants to get you the best return and they actually don’t do that. Do yourself a favour and go to an actual professional. Id much rather pay somebody a little bit more if they’re going to get me a significantly bigger amount. So angry at etax, I’ll never be using their services again. Also their fees have basically doubled over the years and each year your return seems to get smaller.
E tax is brilliant
I was recommended this service , it is really good, reliable and fast
Thoroughly recommend
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This was perfect I will always use etax on the future
Very happy etax did all of my tax refund I was on a
Author stated being incentivised for this review
Very helpful and I’m so thankful to you.
Very helpful and im very greatful. So happy for you to do my tax in the future.
Author stated being incentivised for this review
So easy, straightforward and helpful
So good to have the hard work and headache removed from the process. Thank you.
Questions & Answers
How can I delete the accounts before to submit the tax report to ATO? I can't see that option and also the invoice was generated before I decided to proceed. I was looking how much the return was but Etax can't charge for that if we don't complete the return.Right?
Thanks
Hi Horacio,
Thanks for your question. Not a problem, we can do that for you.
To protect your privacy, can you please send us an email to feedback@etax.com.au from the email address you used to register your account?
And just to clarify, we will not take payment unless you complete and sign your tax return, ready for us to review and lodge it to the ATO.
We will check this for you once we are able to identify you in our system. We look forward to hearing from you.
Kind regards,
Etax Accountants
I need my tax number I've can't find it
Hi Evelyn,
Thank you for your question. Unfortunately, for security and privacy reasons we're unable to give out a Tax File Number, but there are a couple of options available for you to find it:
- Look on your old PAYG or payment summary from your job
- Look at an ATO document you have received previously
- Ask the Payroll or HR department at your work
We hope that helps. Please get in touch if you have any trouble with this process, you can give our team a call on 1300 693 829, during business hours.
Kind regards,
Etax Accountants
Do you have a service where I can live chat to an account about my tax? I have a number of questions I’d like answered. Thank you
Hi Leanne,
Thank you for your question.
We certainly do have Live Chat available as part of our service! If you're new to Etax, simply register here to start your tax return online: https://secure.etax.com.au/register
Once you've registered, you can Live Chat with our accountants directly, to ask any of your questions.
To access Live Chat within your Etax account, select the year and click on the blue Live Chat icon in the bottom right-hand corner of the screen. You can also give us a call on 1300 693 829, if you'd prefer to speak with someone.
We hope that helps, please feel free to reach out if you have any further questions.
Kind regards,
Etax Accountants
I found that often the people on the live chat don’t know the answers to questions. I would assume a qualified accountant should know.
Hi Michael,
Thanks for reaching out. We're sorry to hear you're not happy with the service you have received from our team over Live Chat.
When connecting with our team via Live Chat, you will always speak with a qualified accountant who can assist you with general enquiries. In some cases, questions can become more complicated and the answer will depend on your individual circumstances, so a response from our team via email might be more appropriate.
However, we'd like to escalate your concerns to one of our senior accountants. So we can identify you in our system, can you please respond to the private message we sent you on Thursday?
We hope to hear from you soon.
Kind regards,
Etax Accountants
Get an answer from our members and Etax Accountants representatives
Details
How to use Etax Accountants
You enter your tax details on the Etax website and sign off after filling out as much relevant information as possible. Etax then proceeds to check your return, primarily focussing on looking for ways to boost the amount of tax you get back, and checking your return for accuracy and ATO compliance.
When using their services, you can rest assured knowing that you're lodging your return with a registered tax agent.
You can also:
- save receipts for your next tax return.
- check your tax refund's progress.
- do any tax return from 2010.
Points of praise for Etax Accountants
- The convenience of an online tax system was highly appreciated by Etax Accountant clients, with one reviewer commenting, ‘I can do all the necessary things myself on my own computer instead of gathering up thousands of papers and driving to an office.’
- The vast majority of reviewers found the online system quick and easy to work with, especially with the pre-filled sections that cut down on time. Overall reviewers often praised the site’s overall user-friendliness
- Staff are helpful and quick to assist if you have any queries, which can be asked using an online web chat
- The fee for this service is reasonable, which is another indirect way to maximise your tax return.
Points to consider
While Etax Accountants offer tax services for small businesses and sole traders, they don't do tax returns for large companies.
Contact info for Etax Accountants
| Mon | 8:30 am - 5:00 pm |
|---|---|
| Tue | 8:30 am - 5:00 pm |
| Wed | 8:30 am - 5:00 pm |
| Thu | 8:30 am - 5:00 pm |
| Fri | 8:30 am - 5:00 pm |
| Sat | Closed |
| Sun | Closed |
- ABN: 54083958150
Extra Information
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Hi Addison,
Thank you for taking the time to leave a review. We're sorry to hear about your disappointing experience with Etax this year and last, it sounds like it wasn't up to our usual standards.
... Read more We understand you have already lodged elsewhere, however, any time a client shares with us that they've had less than a 5/5 experience, we want to do our best to make things right. So that we can identify you in our system and get in contact with you, can you please respond to our private message we sent yesterday? Once we are able to find your account in our system, we will have one of our senior accountants get in touch with you to investigate and offer a resolution. Again, we apologise for your experience and hope to hear from you soon. Kind regards, Etax Accountants