Etax Accountants

Etax Accountants

4.7

7,592 reviews · Statistics

PositivevsNegative
94% · 7,170327 · 4%
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Transparency
4.7 (3,890)
Rates and Fees
4.6 (3,434)
Timeliness
4.7 (3,430)
100% online help with taxes
Highly user-friendly website
Affordable service

Reviews

7,592 reviews
KristenT
KristenT · 2 posts

Upgraded review :)

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Rates and Fees
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Glenn Johnston
Glenn Johnston South East Queensland, QLD

Great way to do your tax

Awesome service and a really great way to do your tax

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Rates and Fees
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Tony Myers
Tony Myers South East Queensland, QLD

Best way to do your tax return.

Easy to add details and deductions. eTax has half the details you need.

Kym Yeoward
Kym Yeoward Palmerston, NT · 6 posts

Fast, friendly and reliable

Fast, friendly and reliable - if you're comfortable with entering your data yourself.

If you want an accountant to enter your data for you, they have their ETax Local service - where you can speak with one of their accountants, instead of just sending secure messages through the ETax portal.

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Lisa
Lisa South East Queensland, QLD

Amazing!

This is perfect and would 100% recommend. I will continue to use in future

Jan and Carl
Jan and Carl Murray Region, NSW · 3 posts

Etax is great

Excellent business to use for your Taxes, efficient and a very professional service.

david yates
david yates Greater Melbourne (Outer), VIC · 2 posts

Assistance with Tax Returns

I employed the use and expertise of Etax Accountants to work through the complexity of our taxation system. I had muddled about on my own before hand and was clearly out of my depth. Etax Accountants was able to cut through the process and find me savings I was unfamiliar with. I was really impressed with the speed, and efficiency it was dealt with. I highly recommend the service.

SuseH
SuseH

Great help

Was nice to be able to hand over the details and not have to stress about getting it right. Very responsive with messages. Thank you!

Milo
Milo

recommended for simple tax returns

very prompt and helpful , I had questions that the ATO required more info and i was answered almost immediatey via the online chat/ message function ,,,thankyou

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JABS
JABS Greater Melbourne (Inner), VIC

Excellent tax tool

Simple and easy to use, most details are already completed, zero hassles.

Author stated being incentivised for this review

Addison
Addison · 6 posts

Garbage. Go to an actual professional

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Etax Accountants
Etax Accountants · 
Annie Coleman
Annie Coleman · 2 posts

E tax is brilliant

I was recommended this service , it is really good, reliable and fast
Thoroughly recommend

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Tyrelle G.
Tyrelle G.

This was perfect I will always use etax on the future

Very happy etax did all of my tax refund I was on a

Author stated being incentivised for this review

Ken E.
Ken E.

Very helpful and I’m so thankful to you.

Very helpful and im very greatful. So happy for you to do my tax in the future.

Author stated being incentivised for this review

Wenno
Wenno Sydney, NSW

So easy, straightforward and helpful

So good to have the hard work and headache removed from the process. Thank you.

Questions & Answers

Horacio
Horacio · 

How can I delete the accounts before to submit the tax report to ATO? I can't see that option and also the invoice was generated before I decided to proceed. I was looking how much the return was but Etax can't charge for that if we don't complete the return.Right?
Thanks

Etax Accountants
Etax Accountants · 

Hi Horacio,

Thanks for your question. Not a problem, we can do that for you.

To protect your privacy, can you please send us an email to feedback@etax.com.au from the email address you used to register your account?

And just to clarify, we will not take payment unless you complete and sign your tax return, ready for us to review and lodge it to the ATO.

We will check this for you once we are able to identify you in our system. We look forward to hearing from you.

Kind regards,
Etax Accountants

Guest
Evelyn S.
Evelyn S. · 

I need my tax number I've can't find it

Etax Accountants
Etax Accountants · 

Hi Evelyn,

Thank you for your question. Unfortunately, for security and privacy reasons we're unable to give out a Tax File Number, but there are a couple of options available for you to find it:

- Look on your old PAYG or payment summary from your job
- Look at an ATO document you have received previously
- Ask the Payroll or HR department at your work

We hope that helps. Please get in touch if you have any trouble with this process, you can give our team a call on 1300 693 829, during business hours.

Kind regards,
Etax Accountants

Guest
Leanne
Leanne · 

Do you have a service where I can live chat to an account about my tax? I have a number of questions I’d like answered. Thank you

Etax Accountants
Etax Accountants · 

Hi Leanne,

Thank you for your question.

We certainly do have Live Chat available as part of our service! If you're new to Etax, simply register here to start your tax return online: https://secure.etax.com.au/register

Once you've registered, you can Live Chat with our accountants directly, to ask any of your questions.

To access Live Chat within your Etax account, select the year and click on the blue Live Chat icon in the bottom right-hand corner of the screen. You can also give us a call on 1300 693 829, if you'd prefer to speak with someone.

We hope that helps, please feel free to reach out if you have any further questions.

Kind regards,
Etax Accountants

Michael S.
Michael S. · 

I found that often the people on the live chat don’t know the answers to questions. I would assume a qualified accountant should know.

Etax Accountants
Etax Accountants · 

Hi Michael,

Thanks for reaching out. We're sorry to hear you're not happy with the service you have received from our team over Live Chat.

When connecting with our team via Live Chat, you will always speak with a qualified accountant who can assist you with general enquiries. In some cases, questions can become more complicated and the answer will depend on your individual circumstances, so a response from our team via email might be more appropriate.

However, we'd like to escalate your concerns to one of our senior accountants. So we can identify you in our system, can you please respond to the private message we sent you on Thursday?

We hope to hear from you soon.

Kind regards,
Etax Accountants

Guest

Get an answer from our members and Etax Accountants representatives

Details

How to use Etax Accountants

You enter your tax details on the Etax website and sign off after filling out as much relevant information as possible. Etax then proceeds to check your return, primarily focussing on looking for ways to boost the amount of tax you get back, and checking your return for accuracy and ATO compliance.

When using their services, you can rest assured knowing that you're lodging your return with a registered tax agent.

You can also:

  • save receipts for your next tax return.
  • check your tax refund's progress.
  • do any tax return from 2010.

Points of praise for Etax Accountants

  • The convenience of an online tax system was highly appreciated by Etax Accountant clients, with one reviewer commenting, ‘I can do all the necessary things myself on my own computer instead of gathering up thousands of papers and driving to an office.’
  • The vast majority of reviewers found the online system quick and easy to work with, especially with the pre-filled sections that cut down on time. Overall reviewers often praised the site’s overall user-friendliness
  • Staff are helpful and quick to assist if you have any queries, which can be asked using an online web chat
  • The fee for this service is reasonable, which is another indirect way to maximise your tax return.

Points to consider

While Etax Accountants offer tax services for small businesses and sole traders, they don't do tax returns for large companies.

Visit official website

Contact info for Etax Accountants

Mon8:30 am - 5:00 pm
Tue8:30 am - 5:00 pm
Wed8:30 am - 5:00 pm
Thu8:30 am - 5:00 pm
Fri8:30 am - 5:00 pm
SatClosed
SunClosed
  • ABN: 54083958150

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