Service this year was not as good as last year initially - but they did solve the problems in the end
Looks like they were quite busy this year and service initially felt inconsistent with bad feedback and not getting my questions properly answered.
I complained and they made up for the issues in the end - and all ended up good.
Very helpful and friendly advice
I found this service reasonably straight forward to use, and any questions I had were very quickly answered either in the chat bar (real time) or via messaging. The accountants were friendly and helpful, and explained things well. The cost of the service is very competitive. Recommended!
Questions & Answers
Hi. I tried Etax for my tax refund last 2018, is it still possible if I claim the service charge now? please someone tell me how is the procedure to do it in ATO??
Hi Czar, you can add your tax agent fee to your return for the year they were incurred - it's treated the same way as other deductions are. So if you incurred a fee for lodging your 2018/19 during the 2019/20 financial year you will be able to add them to your 2019/20 return.
However, if you are referring to your 2017/18 tax return and incurred the fee in the 2018/19 financial year then you will need to lodge an amendment to claim them on your 2018/19 return. We can assist you to do this - please just send us a message on your Etax account and our team will take care of it for you.
Hi i have bought and traded crypto currencies and not sure how to do the tax. Can Etax help with a crypto taxes?
Yes we can! Etax can help with all types of individual tax returns including those for taxpayers who have done crypto currency trading! You can start your tax return at Etax.com.au and then enter any crypto capital gains (or losses) at the capital gains section of the tax return.
If you get stuck or aren't sure what to enter at this section, please just connect with us on Live Chat (in the bottom right of your return) or send a secure message using the envelope icon at the top of your tax return and one of our accountants can help ensure you get everything in the right spot. Your return will also be reviewed twice by our accounting team before lodgement to the ATO!
I have previously used Etax for the past 4 years of lodgement and have had a great experience. I started the process this year however I do not feel like it has been done accurately or to its best ability. There are some items I am concerned about and think I would prefer a face to face consultation with my accountant. If I have started my prefill forms and no longer feel confident lodging with Etax will I still be liable for the fees associated.?
We're really sorry to hear you're not feeling confident with Etax this year. Rather than you needing to start again somewhere else, we'd really like to try and make things right. If possible, we'd like to escalate your case to a senior manager for review and to personally handle from here - could you please email us on Feedback@etax.com.au with your full name and the email address you registered with and we'll be in touch asap. In terms of fees, if your return hasn't been lodged to the ATO yet, there'll be no charge should you lodge via an alternative method in 2020. We do hope to hear from you soon Jade and we look forward to putting your mind at ease that your return is correct prior to lodging with the ATO.
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