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Etax Accountants
4.6 from 4,907 reviews · View Statistics

Pros

  • 100% online help with taxes

  • Highly user-friendly website

  • Affordable service

Reviews

  • Transparency
    4.7 (2,069)
  • Rates and Fees
    4.6 (1,543)
  • Timeliness
    4.7 (1,548)
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Mikky

MikkyIllawarra, NSW

Quick and simple

published

It was good customer service happy with the online system, wasn't a hassle quick and easy thanks I recommend this service for anyone, just have to sit back and wait

Transparency
Rates and Fees
Timeliness
Incentivised ReviewNo
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1 comment
Etax Accountants
EtaxEtax Accountants

Thanks Mikky - we appreciate your review and your recommendations! See you again soon for your 2021 return!

Lavinia

LaviniaSydney, NSW

  • 5 reviews

Commendable Service!

published

Easy to use and convenient platform to use for lodging tax returns. Fantastic and affordable fees. Questions asked are also answered quite promptly. Commendable customer service I highly recommend it!

Transparency
Rates and Fees
Timeliness
Incentivised ReviewNo
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1 comment
Etax Accountants
EtaxEtax Accountants

Thanks for your review Lavinia - we really appreciate it!

Linda J.

Linda J.Mid North Coast, NSW

This etax was much more convenient than going to my tax agent

published

I liked the idea of doing my tax on my phone whilst having quick access to my personal information also accessed on my phone online. It saved me a trip into town and without a car that would take half the day.

Transparency
Rates and Fees
Timeliness
Incentivised ReviewNo
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1 comment
Etax Accountants
EtaxEtax Accountants
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John

JohnMurray Region, NSW

First timer : Great to follow: Thanks /John

published

Great stuff - easy to follow/ should have used years - You should Advertise your service more- I only stumbled on ETax by a fluke - glad I did : Hope All goes well : Thanks Willo

Transparency
Rates and Fees
Incentivised ReviewNo
1 comment
Etax Accountants
EtaxEtax Accountants

Cheers Willo! We're doing our best to get our name out there but we also rely on our awesome clients to spread the word as well! Thank you for giving us a shot and we'll see you again for your 2021 return soon!

2wheelermug

2wheelermugSydney, NSW

Was a little confusing in sections but i havent used this type of lodgings before so it took along time

published

App works well alot of information required was easier than expected i would recommend to friends and family without hesitation. Lookong forward to some responses and need the return soon as possible due to covid related matters and family member with stage 4 cancer requiring more financial assistance from me

Transparency
Rates and Fees
Timeliness
Incentivised ReviewNo
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1 comment
Etax Accountants
EtaxEtax Accountants

Nothing you can’t complete with mygov and some common sense if return isn’t complicated

published

Need to work on some processes but overall a good idea. Systems were good and functional however some of the accountants didn’t offer the greatest experience which was frustrating at times. Need to work on the value add part of their service and not just compliance to entice me to use again. Have updated review since original post

Transparency
Rates and Fees
Timeliness
Incentivised ReviewNo
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1 comment
Etax Accountants
EtaxEtax Accountants

Very good

published

Thank you guys I have found this app to be easy to use and very very efficient and for the most part I have found it very very accurate and safe

Transparency
Rates and Fees
Timeliness
1 comment
Etax Accountants
EtaxEtax Accountants

Thanks for your review Bigkahunarnr! Please do reach out if there's anything else we could do to help improve our service to 5 stars in your eyes!

The reviewer stated that an incentive was offered for this review

Lisa

LisaSouth East Queensland, QLD

Simple easy to follow.. makes life easy..did 7 tears in an hour or so.. amazing

published

Cheap
Fast
Perfect solution for me
Went out if way to assist in completing 7 years back tax
Helped us complete partial years.
Completed years we were abroad with no tax and finalised full years tax.
Cannot be happier

Transparency
Rates and Fees
Timeliness
Incentivised ReviewNo
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1 comment
Etax Accountants
EtaxEtax Accountants

Thank you Lisa - great to hear we could help you get your tax returns up to date!

Dorothy

DorothySydney, NSW

Easy To Use

published

As the first time I have had to prepare a tax return personally, I found this service very helpful. The product is professional and extremely easy to navigate. I would highly recommend E Tax

Transparency
Rates and Fees
Timeliness
Incentivised ReviewNo
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1 comment
Etax Accountants
EtaxEtax Accountants

Thanks for giving us a try Dorothy! We'll see you again soon for your 2021 return!

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Michael

MichaelHunter Region, NSW

  • 2 reviews
  • 1 like

Perfect couldn't be better

published

Couldn't find a better service. I enjoyed how easy and flexible my etax accountant was and how patient he was for me whilst explaining the ins and outs of the application.

Transparency
Rates and Fees
Timeliness
1 comment
Etax Accountants
EtaxEtax Accountants

Thanks for sharing your feedback Michael - we're happy to hear we made things so easy for you!

The reviewer stated that an incentive was offered for this review

Easy to use, helpful advise.

published

I found your product helpful and efficient,delt with my tax with a minimum of fuss, I feel that the information given was easy to understand and handled in an efficient , professional manner.

Incentivised ReviewNo
1 comment
Etax Accountants
EtaxEtax Accountants

Thanks for taking the time to share your feedback Graeme! We really appreciate it :)

Khaleel rane

Khaleel raneSouth East Queensland, QLD

Awesome

published

A class etax etax is THE best it's easy and I never ever have a problem regarding my tax return every year and there cheap and the best ever to

Transparency
Rates and Fees
Timeliness
1 comment
Etax Accountants
EtaxEtax Accountants

Thank you Khaleel :) See you again in 2021!

The reviewer stated that an incentive was offered for this review

Luis Calle

Luis CalleGreater Melbourne (Inner), VIC

Pretty easy to do.

published

It was pretty straight forward I think lodging the the Tax Return. I am hoping that I haven't done too many errors. I am looking forward to my refund money.

1 comment
Etax Accountants
EtaxEtax Accountants

Cheers for your review Luis!

The reviewer stated that an incentive was offered for this review

Always a great experience !!! 3rd year using service

published

This tax service is the best! I return each year 10/10 I recommend this service to everyone needing to get tax done. It’s so easy to use and great communication. Love it

Transparency
Rates and Fees
Timeliness
Incentivised ReviewNo
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1 comment
Etax Accountants
EtaxEtax Accountants

Thanks for your continued loyalty and recommendations Amy - we really appreciate it!

Michelle

MichelleGreater Melbourne (Outer), VIC

Etax review

published

Simple, easy to follow instructions and a user friendly system. I decided to complete my tax this year myself and am pleased I did so. There's not much more a tax accountant could have done that I couldn't with this program.
Thankyou

Transparency
Rates and Fees
Timeliness
Incentivised ReviewNo
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1 comment
Etax Accountants
EtaxEtax Accountants

Thanks Michelle :)

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Michael B.

Michael B.Sydney, NSW

  • 2 reviews

Very easy to use.

published

Excellent service - quickly guides me through my tax return. Had left it a little late and using this service let me get things cleared up quickly. Steps you through in a very easy to understand manner.

Transparency
Rates and Fees
Timeliness
Incentivised ReviewNo
See all answers
1 comment
Etax Accountants
EtaxEtax Accountants

Thanks for your review Michael - glad we were happy to help you get your return lodged quickly!

Gayle Cox

Gayle CoxWide Bay-Burnett, QLD

Extremely Easy

published

So easy and stress free. Normally things online can cause a headache but whoever or the tech people who created this program have done an excellent job. Thank you so much.

Transparency
Rates and Fees
Timeliness
Incentivised ReviewNo
See all answers
1 comment
Etax Accountants
EtaxEtax Accountants

Thanks for your fantastic feedback Gayle! Our IT team who build and maintain the tax return love hearing comments like that about how easy our tax return is to use :)

An Excellent Tax Preparation Business

published

Some difficulty due to multiple accounts now resolved. At 89 not quite as sharp as in the past but ETax very patient and guided me through their process all the way.

Incentivised ReviewNo
1 comment
Etax Accountants
EtaxEtax Accountants

Thanks for your review Brin - we're always happy to help!

Sophie

Sophie

  • 2 reviews

Helpful service

published

Helpful service, first time user and found the process user friendly. The platform offered helpful hints and videos to guide you along the way. Considering it was my first attempt, I found it quite simple.

Incentivised ReviewNo
1 comment
Etax Accountants
EtaxEtax Accountants

Thanks for giving us a try Sophie and we're pleased to hear you found it easy even as a first time user. See you again in 2021!

Alex Calvani

Alex Calvani Launceston, TAS

Easiest ever.

published

Couldn't be easier!
It took all the guess work and confusion out of it.
Normally I need to go back and over and over questions just to finish it. It was relieving.
Thanks ATO.

1 comment
Etax Accountants
EtaxEtax Accountants

Thanks Alex!

The reviewer stated that an incentive was offered for this review

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Questions & Answers

Rocky P.

Rocky P.asked

Would you have a estimate how much it cost if i get help for this years tax and amend last two financial years if i get stuck or its more complicated then i realized. I'm in the low to medium income threshold not a large business but have done some trading so there might be some paper trail that needs looking at. What kind of prices would i be looking at?
Thanks

1 answer
Etax Accountants
EtaxEtax Accountants

Hi Rocky, Our Etax returns start from $69.90. This includes our personalised tax return, full accountant review for extra deductions, lodgement to the ATO, handling of any correspondence from the ATO and year round tax advice. Our Business Tax Returns start at $167.90 (this does not apply to most sole traders – it only applies to people who need to claim detailed business items on their tax return; item 15 (Net Income Or Loss From Business), Item 16 (Deferred Non-commercial Business Losses) or items from P4–P19 (business reporting items).

Additionally if you'd like to pay nothing up front we can deduct our fee from the refund when it's issued by the ATO. If you take that option there's an extra $27.50 processing fee involved.

We can lodge an amended tax return for you to include any missed information on prior year returns. If you choose this option, there'll be a $44 fee per amended return if Etax lodged the original return, or if you lodged via a different method our standard fees apply for any amended tax return.

If you would like to add an amendment to your return please register and log into your Etax account, select the relevant year and send a new message requesting an amended return and enter as much detail as possible about the amendment.

If you're new to Etax you can register here to start your tax return online: https://secure.etax.com.au/register

Kind regards,
Etax Accountants

Rocky P.

Rocky P.asked

hi, i have traded crypto and not sure how to do the tax i have found some software that shows the
dates,profits, loses, times of trade etc. but not sure how to fill out my tax with the information. Do you guy have experience with crypto tax like this? Thanks

1 answer
Etax Accountants
EtaxEtax Accountants

Hi Rocky,
Yes we can! Etax can help with all types of individual tax returns including those for taxpayers who have done crypto currency trading. You can start your tax return at Etax.com.au and then enter any crypto capital gains (or losses) at the capital gains section of the tax return.

If you get stuck or aren't sure what to enter at this section, please just connect with us on Live Chat (in the bottom right of your return) or send a secure message using the envelope icon at the top of your tax return and one of our accountants can help ensure you have everything in the right spot. Your return will also be reviewed twice by our accounting team before lodgement to the ATO!

Kind Regards,
Etax Accountants

Gary C

Gary Casked

How much does Etax charge for completing a very basic return, I am retired and receive a DVA pension along with Superannuation payments and a very small share dividend with no other income ?

2 answers
JBS
JBS

It’s costing me $69 this year which if you have a tax refund gets taken out of that. This is reclaimable next year. I think if you get a refund there’s also an admin charge of under $30. I can’t remember the exact amount. Hope that helps.

Etax Accountants
EtaxEtax Accountants

Hi Gary, Our Etax returns start from $69.90. This includes our personalised tax return, full accountant review for extra deductions, lodgement to the ATO, handling of any correspondence from the ATO and year round tax advice.

Additionally if you'd like to pay nothing up front we can deduct our fee from the refund when it's issued by the ATO. If you take that option there's an extra $27.50 processing fee involved.

If you're new to Etax you can register here to start your tax return online: https://secure.etax.com.au/register

You will need to enter your details and then once you've submitted your tax return our team of qualified accountants will review it to make sure you get the best possible return before lodging it to the ATO. You can also live chat our accountants directly along the way. They'll be able to help you with any questions you have and let you know where to include information on your return.

To access live chat please login to you account, select the year and click on the blue live chat icon in the bottom right hand corner of the screen. You can also give us a call on 1300 693 829.

Kind regards,
Etax Accountants

Get an answer from our members and Etax Accountants representatives

Details

How to use Etax Accountants

You enter your tax details on the Etax website and sign off after filling out as much relevant information as possible. Etax then proceeds to check your return, primarily focussing on looking for ways to boost the amount of tax you get back, and checking your return for accuracy and ATO compliance.

Points of praise for Etax Accountants

  • The convenience of an online tax system was highly appreciated by Etax Accountant clients, with one reviewer commenting, ‘I can do all the necessary things myself on my own computer instead of gathering up thousands of papers and driving to an office.’
  • The vast majority of reviewers found the online system quick and easy to work with, especially with the pre-filled sections that cut down on time. Overall reviewers often praised the site’s overall user-friendliness
  • Staff are helpful and quick to assist if you have any queries, which can be asked using an online web chat
  • The fee for this service is reasonable, which is another indirect way to maximise your tax return.

Points to consider

While Etax Accountants offer tax services for small businesses and sole traders, they don't do tax returns for large companies.

2021 ProductReview Awards logo

As a 2021 Award Winner for Best Tax Preparation Service, Etax Accountants don’t compromise on quality with their completely online and convenient tax service. Top points were awarded for Etax Accountants’ transparency in terms of having open, honest and informative business practices, as well as its timeliness in responding to submitted tax return forms.

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