Etax Accountants

My accountant, Ravi, was incredible. He saved me circa $11k in tax! He has been so friendly and understanding of my lack of knowledge. He explains everything in laymans terms, and he's so patient. Wouldn't want another accountant. Thank you Ravi, you're an asset to Etax. Show reply

I have used Etax Accountants for years and have always found them efficient… until now. This year has been absolute chaos. It has taken over a month just to lodge my return, despite me providing every single document upfront. I have had countless… Read more

conversations with their team, only to be met with misinformation and conflicting answers at every stage.

Each time I think we are ready to lodge, they come back wanting to charge more. They repeatedly ask questions that are already clearly answered in the files I uploaded. It feels like they either are not reading the documents or are deliberately stalling.

I have recommended Etax to countless friends in the past, many of whom switched based on my advice, and I am now genuinely embarrassed for steering them here. What used to be a seamless service has turned into an expensive, frustrating mess. This will be my last year with them, and I can no longer recommend them in good conscience.

These guys used to be good for many years. They used to have good attention to detail and responsiveness. Now they lack both. They won’t assist with questions and take days to respond. Ask questions on a Sunday with immediate replies back but then… Read more

take days to answer questions you ask, and that even if they do answer. You submit all details yet they will ask you questions relating to receipts which were submitted at time of lodgement to them. They haven’t bothered to look at them. So not sure why you would bother submitting receipts. Pay refunds in to incorrect bank details then wipe their hands of it. They haven’t bothered either gotten too much work and can’t handle it or they just don’t care anymore. Not sure which one but my family of 5 won’t be using them again after this years…..

I am writing this review for my grandson who is only 17 and used e-tax. I don't believe they use accountants they only use tax agents. I advised my grandson he could claim for tools and work clothes within reasonable amounts without receipts due to… Read more

his receipts being destroyed in the recent flood disaster in Taree and Central Coast, I also confirmed this information was correct with ATO. I told my grandson to ensure he advised e-tax of this which he did as he showed me the email. They were continually sending msgs back and forward until my grandson told them to just submit it. They cost my grandson about $500 and I wish I had done his tax for him. He will not be using them again as it was so straight forward and they still didn't claim his deductions right. Be wary

Industry specific allied health deduction choices. Easy to save receipts. New additions and user friendly. Keeps track of last year's deductions. Great for kids starting work to learn good record keeping Show reply

The best tax return please guy I command ice everybody to download this app and use it. It’s helpful and everybody’s loyal and if you have any problem they can call you or you can call them and they help you detect the time to make sure you are in a good place and they make sure you are finding a good tax return. I’m from Australia and I use this… Read more ·  1

one for three years this app. It’s really amazing. Please download this app and our recommend to all my future and all my parents and my siblings and my big brothers and sisters to use this app and I’ll spread the world around the world.

Ravi was excellent in the way he dealt with me to answer all my questions in such a kind and patient way. I have complex trauma, anxiety and depression. I find it hard to process information, especially regarding dealings with the ATO. What was a very difficult situation for me, adding to ill health, was sorted out by Ravi at etax. I followed his… Read more ·  1

suggestions and feel a lot calmer and relieved I have such great professional and caring support from this organisation. I highly recommend etax.

As a customer of 5 years plus, the review process is frustrating and inconsistent, just don’t bother if you even have any complexities. Definitely not geared to supporting the tax paying fee paying customer

As a customer of ten years, my advice to you is this: if your taxes are simple, you are better off using the ATO's free myTax service. If your taxes are even slightly complicated, be prepared for delays with Etax. New Zealand citizens in Australia should first seek clarification on their tax position directly from the ATO via their online… Read more

community, where experienced administrators can provide guidance. For more complex situations, I highly recommend you to consult a specialised NZ/AU tax accountant. Their expertise can ensure your tax return is optimised, potentially saving you from overpaying due to a lack of specific NZ/AU cross-border tax knowledge.

Etax does not support the tax payer. You have to pay for your return so they get you then end up with a double amount tax bill and absolutely no support or help for claiming expenses. Absolutely disgusting and never ever again will I use this tax agent. I will be screaming to everyone near and far to avoid them .

So easy!! – This is so easy to use. The only thing I dont like is that if you want to claim something that's not written in. A book then they have no idea, it can be very frustrating Show reply

I have a brain injury. Once I had my tax filled number and used the messager button down the bottom right corner they helped me filled it quick. Very easy to do. Show reply

Etax is a quick easy very straightforward way to summit your tax return, If it offers different languages would be a benefit as it offers assistance Which is definitely helpful . Show reply

This is the third year I use them but I won’t ever again. This year both my partner and I had a lot of issues with them. Lack of communication, sending tax declarations without permission, mistakes all over the declaration just to name a few.

Etax is a great way to do your tax return. I've been using them for many years. Love how you can upload all your documents. The prefilled areas and information prompts make it so easy. Communication and double-checking your return by skilled accountants makes it compliant and thorough. Show reply

I have been using Etax-accountants for a number of years and have been extremely happy with my outcomes. There have been a few more complex issues, but with respect, politeness and patience these were dealt with in a most professional manner. The cost is very reasonable and I do highly recommend their services. Show reply

The worst people to use if you want a decent tax return! 1. You do all the work yourself! 2. All they do is check it and make the odd recommendation. 3. They are only interested in getting your money to pay for their lack of effort! 4. Like a fool I used them twice the second time I ended up paying the tax office! 5. I then went to a reputable… Read more

accountant the next year and they discovered the years before was all done wrong! So I got my money back. I would not recommend these con artists! Pay a little more and you will get a decent tax return!

My experience with Etax was deeply disappointing and frustrating. For more than ten days, my tax return was left unresolved despite multiple errors that were clearly visible in the system. The accountants failed to properly update my tax information, yet they still sent me an invoice claiming the return was “completed” when it was not. This alone… Read more

reflects a serious lack of integrity and professionalism.

Throughout the process, I sent over twenty messages and six follow-up emails, none of which received a proper or timely response. Ten days of waiting without meaningful communication is unacceptable, especially for a paid professional service. When I finally confronted them, even the staff admitted that my complaints were valid — yet nothing was fixed. Etax’s poor accountability, broken communication, and unfulfilled promises have completely destroyed my trust. I would strongly advise others to avoid this service.

I was behind a year in my returns & anxious to complete it. The Etax accountant replied to every question I had & also called me to help edit some details I wasn’t aware of to boost my refund. I am beyond grateful for his very kind & patient manner with an extremely stressed out client. Thanks so much for all your hard work in this. I hope any negatives from my end can be altered for a positive for your hard work your end. Show reply

Every year I always have a great experience with E-Tax, it’s so easy to use, most is filled out for you! Never had any complaints, very helpful if you need it!!! I’ve been doing mine for years with E-Tax, very impressed, thank you E-Tax Show 3 replies

I have been using them for many years and found them efficient and the website user friendly. This year for the first time they questioned and refused everything I tried to have deducted that I purchased for work even though I supplied receipts and it was all under $300. Their website prompts you to deduct things like non-slip walking shoes,… Read more

sunglasses, sunscreen - all things I require for work, and then when you do and provide receipts they just push back and say no. What's the point of the prompts then? Disappointed and after many years using their service I won't be doing so again.

I have been using etax for over 5 years now and have never had any problems,always helpful and they keep you up to date with any questions they may have and are explained in a very easy and respectful way..thanks again.. Show reply

This is the best website for tax return it is VERY beginner friendly with lots of guidance throughout your tax return process. they are really helpful and I have been using this website for more than 5 years now it is always my best choice for tax return season! Show reply