Straightforward & simple
Easy to understand with information on sourced directly from ATO & other external services. Made a messy tax situation easy to organise. I've been using Etax for over 5 years and recommend it for reduction in time & headaches at tax time.
Very easy to navigate
I have used etax accountants before and this year was even easier. Easy to navigate the form and there are a lot of pre-filled sections which means I don't have to worry about doing it all again.
Next tax return will be more complicated, so hopefully, it will be simple to use next time.
A great on-line service and would recommend.
Paid the fee, never heard anything back
Last year July, I paid the fee for getting a tax return.
After paying the fee, I haven't heard anything back from them.
Now, 3 weeks ago, I decided to try and send an email again, but without any success.
Just wondering why there are so many good reviews, and I lost my money and I'm getting ignored?
easy & helpful
i hav been using E Tax for over 5 years & find it to be very easy & quick, with constant communication from the tax advisers on email to confirm information. the support online has also been helpful when there is a discrepancy in the information atht needs to be clarified.
Great to be able to do this in the comfort of my home
E-tax is a fast and very easy online service, I really liked the prefilled data service.
Also getting messenges via email is great, and it saves a lot of paper aswell.. so thank you
The reviewer stated that an incentive was offered for this review
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Questions & Answers
I did an amendment, and it told me I have to pay an extra $44 to make a claim of $2023. What’s the $44 for if it’s not guaranteed if I’ll get the $2023? Or am I wrong?
Hi Bentley - thanks for getting in touch.
An amendment or Amended Tax Return is a second tax return lodgement where we send a new tax return to the Australian Tax Office letting them know the original return was missing some information. We do have a fee of $44 for this service which helps to cover the costs associated with preparing, checking and lodging the Amended tax return to the Australian Tax Office.
With regards to the additional $2023 you'd like to add to the tax return. Assuming it is an additional deduction or income missed off your original lodgement, the ATO will add that amount to your tax return and then re-calculate your tax refund based on the additional information being included.
We can give you a specific estimate of how much additional refund you'll receive by adding that $2023 to your tax return prior to lodgement so you can decicde if you wish to proceed. Please just send us an email to email@example.com with your full name and the email address you registered with. We'll then be able to find your return in our system and give you some more specific information.
My tax file number please
To log-in to your ETax files; you can use your email address, your ETax user name or your tax file number (TFN), Note - you don't have use your TFN if you don't want to - e.g. for privacy reasons.. You can create your own password.
P.S. I am an f ETax client - not an employee.
Unfortunately for security and privacy reasons we're unable to give out a Tax File Number, but there are a couple of options available for you to find it:
Log in to your Etax Account and open up a past tax return - you'll see it as the first field there
If you're unable to login then one of the following options should help:
- Look on your old PAYG or payment summary
- Look at an ATO document you received previously
- Ask the Payroll or HR department at your work
- Phone the ATO on 132861 (get all your ID ready first, because they will ask)
We're sorry for any inconvenience caused by not being able to give it out to you directly - please let us know if we can help any further.
Why isit that it's says on ya dam website hat if income isonly centrlink benifits no free applied but thee bkidy was mate u scammers dogyy n i think the tax board/ irs should be contacted. You guys at etax cn just murlipulate customer s just take more then u should u guys sont even so any work actually u scammers i waamt my money as i was charged more then i should of been
I can barely understand your version of the English language.
I don't feel I am qualified to help you.
Hi Bek, we're sorry to hear the fees you were charger were higher than you expected. We do aim to make the fees you are charged as clear as possible before you sign your return. We want to make sure you were charged the correct fee and would like to review return. Could you please send us a private message or email to firstname.lastname@example.org with the email address you registered with so we investigate further?
Our Etax returns start from $69.90 for more info please see: https://www.etax.com.au/etax-fees/ Additionally if you have chosen to pay nothing up front we deduct our fee from the refund when it's issued by the ATO. If you have chosen this option there's an extra $27.50 processing fee involved.
We hope this information is helpful.
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