I completed my tax return in July last year and have just had two unauthorised direct debit payments coming out of my account and overdrawing it twice. Stay away from H&R Block. They’ll take unauthorised payments from your account.

Melissa at the Maroochydore office did a great job of my husband's tax return and was very knowledgeable about what a long distance truck driver is able to claim. All done via phone appointment and email at a very reasonable rate...couldn't have been easier! Thanks Melissa :)

Dont reply to emails until after you chase them a few times. Ultimately took almost six months to sort my return AFTER I had done all the calculation for them. Will be using someone else next year.

I have been getting my tax returns done through H&R Block for many years now. I have always found them to be reliable and knowledgeable with my returns and are always comfortable to deal with

I have been going to H&R Block for many years now and have actually recommended a few people to seek advise from H&R block accountants for help with their tax returns.

For the past few years, all have been good with my returns and I have been satisfied with the level of service I have received. This year though, I had opted to go with H&R Block on Lonsdale Street as I had trust in their professionalism and expertise in this field. However, there were issues with my tax return as my returns had not taken into account of my medicare exemption e...

Easy to deal with and very professional. Takes the stress out of doing a tax return and the aim to get you the best return. Will use the service for years to come.

I Have used H&R Block for a few years. Overall the service has been fine but I have repeatedly found that you can't rely on your emails being read or responded to or getting advice in an urgent or important situation. I reached the decision I need a full service accountant.
I would have complained directly to H&R Block but there is no means of contacting a manager about a complaint! You used to be able to send an email to the head office at Thornleigh but this option is no longer available. This says a lot about the business and how they vi...

Really like who I dealt with knew exactly wat they were doing didn’t take long answered any questions I had
I’ve been using HRB for a couple of years and will continue to in the future

Been using H&R Block now for some 40 years + and have never had a reason to complain until now.
I received a credit on my tax return for 2019 /2020 which is all very good and is what I usually receive back from the government.
However 3 weeks ago I received notice by mail that I owed the tax office $904.70
I emailed H&R all the info that regarding my debt incurred and as of now some three weeks later have had no response from them at all.
I have paid the ATO the outstanding amount but I would have appreciated H&R to get back to me.
Regards, MM

Office manager Stephen Borger from South Melbourne office executed an amazing job, doing far more then what he had to. He as been by far the best accountant i had, doing literately everything he could to help me. Thanks Stephen.

great tax accountant Stuart distinguished helpful, assisting , assist, mature approach, thinks laterally when giving advice, clever, mathematics,

First time with H&R Block. Very impressed with the service provided. The tax agent was very helpful, asked great questions and provided clarity, explaining various nuances to help me understand better. I was particularly appreciative of how advice was communicated to me. I will definitely be a return customer

I got my taxes done by Margaret at the Crows Nest branch. She was very knowledgeable and friendly. Explained everything to me well. I'll be back next year. Happily recommend.

The staff is up to date with changes, know to ask the right questions. Leena was well prepared and had all the relevant documents and information at hand. The cost is quite good value for money and gives the assurance that things are done properly and the customer is not missing out on anything.

We love our tax agent at H&R Block and the ease of doing our tax return, even remotely. My husband and I have been using H&R Block for years now because we’re happy with the advice and results.

Thorough in their methods, the staff are knowledgeable and provide easy to understand responses to any questions you may have. Very friendly and very timely assistance, as well as an efficient process.

I always get the same person on request. She is helpful and asks the question you don’t necessarily think of. Most of the work is done before I get there. Always friendly and gets me the best results.

H&R Block make doing my tax return easy and quick and I have confidence that it is correct. At tax time last year I was recovering from severe injuries from a car accident and they took care of my return over the phone. They always get me a refund - when I was doing it myself I never got one.

Staff were accommodating, I was able to get an appointment quickly at a convenient time and the service was friendly and efficient. I was also very pleased with their knowledge and the return they calculated.

My agent answered questions not even related to why i was there in the first place at a time that was really convenient for me.
The results were better that i could have imagined.