- Verified customer
Defective software, very poor service, & suspicious intrusive conduct
After eternal hold times, and transfers, I proved to H&R Block via emailed screen captures, vis a vis TurboTax, that their software was defective for even simple W-2 tax returns which use form 8962 for healthcare.
They asked for only my receipt and mailing address by email.
Then someone called, asking for my social security number.
Then, when I emailed again, asking where is my promised refund, they replied, asking for my date of birth, and credit card activity, showing the purchase.
Very suspicious, looking like a setup for identity theft, and they are obviously trying to wear me out with all their demands, rather than honestly admitting their flaw, and issuing me a refund. Outrageous.
Very pleasant to deal with and very helpful
Went to see Ian and Gerald from North Rocks these past few years and they are very pleasant people to deal with. They are very patient, knowledgeable, easy to understand, helpful, polite and friendly. I will continue to do my tax with these guys.
Incompetence beyond measure
H&R block are merely a hole in the wall accountants and not to be used for business. We used them for our business and we have paid for their incompetence and lack of knowledge. They probably do ok for doing a single return with minimal complexity but when it comes to a business and even a minor complex situations, they are inadequate to meet the challenge. We are very happy we left them.
Have taken great care of me for many years
The staff have been very easy to work with and really understood my situation and what I needed. Originally they helped me get caught up on some old overdue tax returns to a very good result and have helped keep me up to date since then.
Taxes completed quickly and a lovely refund!
The agent was very helpful and completed my taxes quickly. When I mentioned an issue with my previous return he offered to check it for me and then got back to me in a few days with great news. Would highly recommend them
H&R Block - busting Accounting Services
Staff were friendly helpful and efficent. Appointment were kept to suit my needs. When appoints needed to be rearranged suitable arrangements were made. The cost of their service was extremely reasonable for the high level of service provided. I would recommend them to anyone seeking to have their tax return done.
Exceptional service and knowledge
Leanne has a very high level of knowledge. I recommend her. She understood the nature of capital gains tax and processed my return expediently, even though the return was quite tricky due to the age of shares that were sold.
A quick, easy and profitable experience
I needed to obtain some quick tax advice for a family member and was able to secure an appointment easily. In two hours Vincent at the Kew office was able to lodge several years of tax returns resulting in refunds of several thousand dollars (I had expected that we would have to pay tax) with a clear explanation of the reasons for the refunds. Time well spent!
Friendly, professional, reasonably priced tax preparation
Wallace, the agent at the Elsternwick office was courteous, very thorough and obtained the best possible tax refund - and all for a most reasonable fee - couldn't ask for more. I have consulted many accountants over the years who often charged ridiculous fees and did not produce anywhere near the outcomes achieved by H&R Block.
Knowledgeable, efficient and personable service.
Very happy with the prompt service received. Arranging a meeting was easy online and the H&R Block computer system helped manage everything. The knowledge of staff was impressive including the latest parts of the tax act.
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Questions & Answers
I have not done my tax returns for quite a few years am I better to go to the tax office or is this so you can help me with?
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