H&R Block

We have been using H&R block online for years with no issue how however this year they took more than double the fee out if my husbands return and claimed it was for 2024 and 2025 tax when he only submitted 2025, 2024 had already been paid the previous year when he did his tax and it makes no sense to take double for the previous year when it had… Read more

already been paid. We have proof and screenshots and yet they still try to justify stealing his money.

Very poor service differing information with each phone conversation. Waited a year for return only to discover that tax return has been unlodged. Very dissatisfied will Not be using HR block again. No explanation No follow-up No answers. Don't bother

Incorrect lodgement timing advice and incredibly poor communication after I emailed in March with no reply, then was told in April my FY25 return could be lodged under a May timeline. ATO later showed April due date with interest applied due to it being treated as overdue, and I was informed the correct due date was 31 March. Charged $519 for a… Read more

simple return despite “from $109” pricing. Overall very poor value and misleading guidance.

Would not recommend H&R block and especially Five Dock branch to anyone.

H & R Block Prospect in South Australia whom took over from Sefton Park who I went to for years Ashley Smith at Prospect .SA understood my needs where quiet complex as I was suffering from illness and had Multiple years Returns to be completed I… Read more ·  1

personally can Highly recommend Ashley Smith and H & R Block Prospect in SA. For there work and service . Yours Truly Mark Scholz

A huge mistake of adding my bank interest twice in this year's return adding about $7,000 extra to my tax liability, prompted me to check past returns. As it turns out mistakes are more common than accuracy. In the last 20 years lodging my Long… Read more

Service has been missed completely 3 tax years leading to a loss of several thousand more. I'd advise anyone using the service to thoroughly check their return for mistakes before lodging it.

Used H&R Block this year for my tax returns. Can’t say I was happy about it. Did the online version. Little did I know at the time this would end up frustrating me. I found the questionnaire in the messaging absolutely annoying and tedious. The… Read more

first accountant I had got on my nerves with the many times he misunderstood me. I got charged a fair bit (more than the refund) to do my tax through them. I don’t see why I got charged for my shares when this is pre-filled. The next accountant was much better and understood my needs and didn’t seem confused. Sadly the time difference showed that the accountants must be from outside Australia due to them only messaging late at night. Wont be using them again however. And don’t recommend them. To be honest I wish I went and saw the accountant in person but ridiculously they charge in half hour blocks!! So no thanks

Just had my tax done by the Bendigo office. Fast, friendly and cheaper than I thought it would be, which was an added bonus. Got a great return with a minimum of fuss. Second year they have done my tax and they will be doing it again next year. Absolutely would recommend. Show reply

H&R made a dogs breakfast of last years tax return which should have been straight forward and here we are a year later with ATO still chasing us THEY HAVE NO CLUE. My wife and I have had to go elsewhere to have issues fixed with ATO after H&R Block completely neglected to lodge properly initially. Never again will I set foot in their… Read more

incompetent office. I actually don’t like doing this ! but it has to be said. Seriously go elsewhere, Professionals… Don’t make me laugh ! Rotating door of accountants that have done a crash course in accounting. I could go into more detail but hopefully this is enough to get point across. Go to a more reputable Tax agency. Do yourselves a favour.

Super easy to navigate, helpful guidance and someone to support at every step. Have been with H&R for going in 4 years and it has taken all the stress out of tax time! Show reply

The portal was excellent, I tried contacting Bundaberg office directly as they are near my home, they were terrible, however using the portal was excellent, efficient, David was my accountant and he sorted out my complicated return in good time. Show reply

I recently visited the Cranbourne office unawares to the assistant who was in the office. Her name is Nidhi, I asked some questions about my tax information and Nidhi went out of her way to help me, which she didn't hesitate in doing. I'm very satisfied with the quality of assistance provided to me by Nidhi. Thankyou so much for helping me waynetroon50@gmail.com Show reply

Efficient and knowledgeable – Great friendly professional service provided as usual, I have recommended H&R Block to family and friends. They are approachable and offer relevant advise for my benefit, my experiences with Sarah has always been a positive one Show reply

The New Manager Abdul. WOW a wonderful and helpful person... He answered all of my questions!! Even my husband liked Adbul... Well Done to the Parramatta H and R Block, Adbul and his wonderful staff!! If I could score ten out of ten I would!!! Show reply

Don't even bother using the online service like any most other companies. You will not get a response and if you call the customer service number they will try and help you but unfortunately there's no communication internally. H&R also don't let you choose your accountant and will provide you with some third world immigrant that don't care or… Read more

even have the courtesy of responding to your messages. The online team is non responsive and good luck getting an Australian or white person to help you out.... half of the online staff are probably busy doing their [Content Removed] calls for [Content Removed]

This is by the worst accounting firm that I have dealt with. Attended my appointment on tax lodgment and BAS filing on the 18th of October at Thomastown. Couldn’t believe despite them being notified purpose of the appointment, they assigned me an accountant who has not dealt with BAS filing apparently. Luckily for my accounting background, I was… Read more

able to guide the agent to complete the TR and BAS after close to three hours.

Fast forward one week, no response, called up on 22nd October to enquire on status, was advised waiting on signature. To which I responded, documents were signed on 18th after the appointment. Close to two days, still no response. Received a call from tax agent on Friday 24/10, close to end of business asking me to provide details over the phone for the Q3 and Q4 BAS, as the details did not save right from initial appointment. Thereafter, she reassured that everything is sorted.

Moving on to second week on 28/10, my myGov account status still was not updated. Called in to check status, and was advised ready-to-lodge. Why was I advised on the Friday prior that everything is sorted if nearly 5 days later, the tax status is still incomplete.

And today the 30th of October, I gave up on H&R Block and called ATO directly. ATO advised they only received the tax lodgment and not the two BAS’s(which I have been charged for)

Called in to the firm to file a complaint , but as usual the team has advised me they have escalated the matter to their district manager, who I suppose is an imaginary person, as they were hesitant to provide a name so I could the verify the existence of this person so I can somewhat trust the information I’m hearing. Better still the receptionist can confidently assure me that the BAS’ has definitely been filed and it has left their company and is sitting with a quality team for checks, what am I hearing? 12 plus years in investment banking, I have not heard of such crap.

Now I have to sit around and wait for their imaginary district manager and possibly risk of penalties for late lodgment. The only thing they have done right is to update the banking details so they can collect their fees from refund, get money for a job they can’t do right.

I personally am glad I opted out from their income tax course a couple of years back. If they can’t even maintain a minimum level of competence in providing accounting service, I wouldn’t vouch on the credibility of their course. Probably just another source of income for the business.

Did my tax online , they were awesome and made it easy , have now the app and for a sole trader and having never done my own tax , they made it easy, can’t recommend them enough!! Show 2 replies

Minus 1 million if I could. Useless, rude , especially the Mittaging office. DID not file my tax return for over 2 weeks after completing it. No reason, no offer of explanation.DO NOT USE TERTIBLE SERVICE TERRIBLE FOLLOW UP TAKE YOUR MONEY AND DO NOT PROVIDE THE SERVICE DISGUSTING

I had excellent service from Bob of H&R Block Croydon recently. The accountant was very helpful and sought hard to understand my situation and advised me with the best possible outcome. He was also a pleasure to deal with with high level interpersonal skills. Show reply

I was allocated a very inexpiernced accountant still in college. He did not reccomend tax deduction methods that I eventually had to advise him I was entitled to. Evidently the whole proccess was drawn out and is slightly more expensive compared to other accounting firms. Another note worth mentioning, I moved to Australia in Late June 2023. When… Read more

I went to do my tax return for 2023/2024, they made me aware that I didn't file my tax return for 2022/2023 (I was not working for this financial year). From meeting a HR Block employee, we filed my tax return for 2023/2024.

I got a call a few weeks later that advised me that my tax return for 2022/2023 and is still open. HR Block offered to close this fo $90 dollars which I refused. I eventually did my tax return for 2024/2025 where my new accountant closed the 2022/2023 free of charge.

The accountant I used for 2024/2025 tax return was fantastic and was a very much welcomed change compared to HR Block.

I’ve been using H&R Block as my tax consultant for over 5 years. They’re always helpful, give great advice, and respond quickly. I’m really happy with their service and would definitely recommend them to anyone who needs help with their tax. Show reply

I had a great experience with Anthony P! They made the whole process super easy and stress-free, explaining everything clearly and going above and beyond to help. Really friendly, professional, and reliable — I’d definitely recommend them to anyone needing tax help. Show reply

Pooja declined to refund me for a "pre-service" payment that was never provided and when I requested to speak with someone else, I was told no other staff member or manager would review my case. They are also demanding me to send my credit card details by email to "confirm" the refund which is highly unprofessional and suspicious, especially for a… Read more

company that should be secure and encrypted when processing payments. This makes me question whether their website is secure at all and leaves me very worried about the safety of my personal and financial data.

Have been going to H and R block for many, many years. I made an appointment for a date in October, and I rang to confirm. The person at H and R Block, Penrith, said there was no appointment listed. He was rude and hung the phone up in my ear. I have since found another business that is $180 cheaper for the same thing. I would never ever advise anyone to go to this business.

First time using H&R Block Crows Nest, or any H&R Block. I am impressed. Having had taxes done at a professional services company, for many years, makes you wonder what they do to charge so much and why it takes soooo Long!! Graham was amazing. So helpful, efficient, informative. Doing the taxes for my young adults, - he had the first one… Read more ·  1

done in record time and the second not far behind. Great value and price. Would highly recommend H&R Block and Graham in particular. Thank you, we will be back.