H&R Block
- hrblock.com.au
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6,861 reviews · Statistics
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Reviews
My tax return
I am very happy with the service and the staff it is only 4 years at handblock I am glade that all is well with returns very good
Tax returns accomplished
Thank you again H&R Block Mt Ommaney for your great Service. Very Knowledgeable helpful staff who ensure your return is accurate and inclusive. Highly recommend having your tax undertaken by the great staff there.
The Online Tax System has gone downhill since H&R Block took over
I started using E-Lodge from 2015 to do my own Tax Return online. The System was pretty good and guided me though doing the Tax. However, a few years ago H&R Block bought out E-Lodge and the system has taken a dive since then. Previously the system would carry my Capital Losses forward automatically, however, I realised recently this feature stopped working. So I had to amend 2 Tax Returns. On Amending the Tax return the system changed my Deductions without my awareness and suddenly I ended up with a Tax Bill for adding a Capital Loss to my
... Read morereturn. After many emails back and forth, H&R Block finally acknowledged it was their fault and allowed me to Amend the Tax Return again at their expense. If you know the flaws in the system you can work with it, but really, they need to make the system a bit smarter again.
Excellent Service and Commitment
Gabrielle at the Gosford is great to work with, always my best interests when processing my returns.
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DO NOT use this company if you want your tax return quickly
It takes over 48 hours after the tax return has been issued to the recipient. This is unacceptable in todays economy of instantaneous monetary transfers. When I rang up to lodge a complaint I was told that the company does not have a complaint area.
Hi Sharon, thank you for your feedback on your recent experience. We're disappointed to hear you were not satisfied with the service you received from us, as we strive to ensure that all H&R Block cli
... Read moreents have a positive experience. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you would like to provide your details, I can escalate your issues/concern with the District Manager. Please provide your full name, contact number and details of the office you visited in a private message to marketing@hrblock.com.au. We can then work with you to determine how we can provide a solution. If you prefer, you can also contact us directly on 13 23 25. We value our customers opinions and would like to thank you for bringing this to our attention.
The Bloke at Kings Cross - H&R Block
- Nama was insightful & and respectful
- Assisted and walked me through the Tax process
- Kind and patient with all my questions
- Knowledgeable & kind
Best account ever
It is such an easy process and the agent works very hard to get you the best result possible
Excellence
Excellent service polite staff very knowledgeable about the subject very friendly
A Happy Customer Like Me
I am more than happy with your service and would not hesitate to refer a friend or relative.
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Ignored deductions, entered incorrect amounts, gave me a higher tax bill than e-tax.
I had a tax bill this year so I thought I'd see an accountant for the first time. They ignored deductions I'd entered into the supplied form, and I noticed expenses with multiple entries didn't total the correct amount. When they gave me my tax estimate, it was HIGHER than the one I'd received after filling in my own tax return. When I questioned it, they corrected their entries and now I have the exact same tax bill AND I have to pay $180 for the 'service'.
Hi Joe, thank you for your feedback on your recent experience. We're disappointed to hear you were not satisfied with the service you received from us, as we strive to ensure that all H&R Block client
... Read mores have a positive experience. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you would like to provide your details, I can escalate your issues/concern with the District Manager. Please provide your full name, contact number and details of the office you visited in a private message to marketing@hrblock.com.au. We can then work with you to determine how we can provide a solution. If you prefer, you can also contact us directly on 13 23 25. We value our customers opinions and would like to thank you for bringing this to our attention.
Tax Return
Was informative. Efficient, professional and well mannered. Contactable and responsive.
Easy to use
If your taxes are not complicated, this is an easy website to navigate. Everything is explained step by step and possible errors are highlighted for you.
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fantastic.
Friendly helpful staff who deal with the process of tax returns with professionalism.
Can't recommend HR Block enough
HR Block in Phillip are very professional and helpful. Thanks.
A professional service with the client's best interest at heart
As a long-term client of H&R Block, I can say that I have been the recipient of professional and friendly service.
This has resulted in. my desired financial requirements being met and or surpassed. Plus, the pleasure of dealing with very pleasant and caring staff.
Questions & Answers
Hello
Just writing to let you know that the service I have received from H&R Bock was disgusting. So much in face that I am think of going to a Current Affair with my complaints.
I have been a customer of H&R Block of over 30 years and the 2023 tax return just gone was the worst service that I have ever experienced from a retail store. I took my full year tax in to him in late July and he had booked three other people in the same time slot as me. His computer was not working and after messing me around for two weeks I went in the sign the forms and he said he had not finished them. Had to wait another 2 days till the following Monday. I decided to look for a professional accontant and asked the new account to contact H&R block as a courtesy..H&R Block still has not come back to us with the ok and then has stuffed up my tax by not including my interest earned and I have paid them almost $500
Thanks
Raymond
Sounds like you either have a very complicated tax return or are trying to claim more than your fair share. As for the interested earn, this should have been automatically included via your bank.
No not at all. Tax 30 mintes allows by this H&R Block manager who had booked in 3 other opeke all at the same time.. This led to mistakes on their side not mine. This is pprro service that has allowed me to go to a proper account
Hi, I have done my own tax online through H&R Block for about 5 or 6 years now. Every year I just pay on the spot when I finish. This year I was travelling and didn't have my card so I just got it taken out of the return. Through mygov and the ATO portal I can see the money was sent back to them 10 days ago. I am yet to see anything in my account. Is this normal? For them to hold the money for almost two weeks? Seems irregular.
I'm a t.p.i. pensioner Veteran,I'm going to lose part of my service pension, to much money in my account is there away around it. Thank you.
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Details
About H&R Block Tax Accountants
H&R Block has been in operation for over 50 years, and has a variety of service options to suit people in all kinds of financial circumstances.
With over 400 offices nation-wide that are open both nights and weekends, they're suited to those working full-time or have busy lifestyles.
H&R Block offers a host of flexible options when it comes to tax solutions, including the following services:
- Tax services for individuals, letting you choose from an in-office tax return, an online DIY tax return, or enlisting the help of an online tax adviser, who can give you the best of both worlds, letting you fill out your return online but helping you out if you get stuck.
- Tax services for businesses, including taxation and other financial advice for sole traders, partnerships, small businesses, company trusts, and bookkeeping services.
- Other financial services, including financial planning, Self Managed Super Funds (SMSF), and MoneyHub, which lets you get a free credit score.
H&R Block also does specialised individual tax servies including US Citizens Tax, Late or Prior returns if you've missed a lodgement deadline, and property investor tax returns. They also do second look assessments, which check whether you've received the maximum amount for a tax return.
Points of praise for H&R Block:
- H&R Block’s friendly and professional service was widely praised by customers.
- Tax advice was provided in a friendly, timely and professional manner. According to reviewers, tax solutions consistently drew upon their tax accountants’ clear expertise. Not only that, but all the steps of the process were explained to them in a way that was easy to understand.
- The company’s honesty and candour in its dealings was highly appreciated.
- Many first-time customers stated that they’d happily return to H&R Block to help with next year’s tax return, while long-term customers confidently recommended H&R Block to anyone looking for high quality tax advice.
H&R Block is a proud 2023 ProductReview.com.au Award Winner for Best Tax Preparation Service - and it's the fourth year in a row they've taken out the spot. Top scores were awarded for the company’s transparency regarding its business practices, as well as its timeliness in responding to client queries and processing tax returns.
Contact info for H&R Block
- ABN: 89064268800
Extra Information
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Hi, thank you for your feedback on your recent experience. We're disappointed to hear you were not satisfied with the service you received from us, as we strive to ensure that all H&R Block clients ha
... Read moreve a positive experience. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you would like to provide your details, I can escalate your issues/concern with the District Manager. Please provide your full name, contact number and details of the office you visited in a private message to marketing@hrblock.com.au. We can then work with you to determine how we can provide a solution. If you prefer, you can also contact us directly on 13 23 25. We value our customers opinions and would like to thank you for bringing this to our attention.