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Xero

Xero

3.9 from 555 reviews · View Statistics
See the Best Financial Planning Services in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Transparency
    4.2 (411)
  • Customer Service
    3.8 (433)
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AHTraveller
AHTravellerPerth, WA

Great follow up

published

Had a query about roll out of new timesheets and consultant went above and beyond! Amazing!!!

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Gem
GemSouth East Queensland, QLD

LOVE ZERO - Not a ZERO it's a TEN

published

Zero is a amazing system that will make your life easy - not just with invoicing but all that ATO stuff we all don't like - Keep up the good work zero team...

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Xero
XeroXeroSend a private message

TEN for XERO - awesome! Happy to take care of the stuff you would rather not :) -OG

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Essential software for small businesses

published

I have run my small consulting firm for 7 years and after a few months of manual invoicing and bookkeeping, I trialled Xero and haven't looked back. It's essential for my business to operate well and is in my Top 3 favourite small business software/service tools.

  • Incentivised Review No
Xero
XeroXeroSend a private message

Wow, humbled to be in your Top 3 - thanks! -OG

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Anna c
Anna c
  • 3 reviews
  • 1 like

Straightforward cloud software, responsive support

published

I use xero for a very small publishing business. With the help of support, my accountant and my financial friend I was able to do all of the things I need to keep track of my finances and inventory.

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Xero
XeroXeroSend a private message

Great to see you calling in the help you need and hopefully you're making use of unlimited users in Xero to invite your friend and accountant in to view your accounts to help. -OG

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David  Myles
David MylesHunter Region, NSW

Just so easy to use

published

intuitive from first use, been using for 3 years now. No tuition necessary

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Xero
XeroXeroSend a private message

So happy to see this! Thank you :) -OG

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Robert
RobertMetropolitan Adelaide, SA

Love Xero

published

Xero is fantastic platform that makes running my business a little easier

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Xero
XeroXeroSend a private message

Thanks Robert! -OG

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Louise3838
Louise3838AU
  • 2 reviews
  • 1 like

Takes a lot of time

published

Xero, hubdocs, linking everything, invoices, reconciling, creating customers. So much time taken for something that is meant to make life easier. Difficult to learn systems whilst trying to run a business. Not fun unless you very tech savvy.

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Rev It Threads Pty Ltd
Rev It Threads Pty LtdMetropolitan Adelaide, SA

Look no further than Xero

published

I loved Xero from the get go. Sooo easy to use, looks great, customer service is on point. There are always things that can be better in any program, like the ability to make text bold, italic or underline. I am new to running a business and have found Xero the perfect companion to my business. People wonder about spending money on software when they first start a business, but accounting is the backbone of YOUR business, so spend the money in the first place and take 1 piece of stress out of your daily routine. If in doubt, just do it, as you won't regret it. Xero will grow with you. I couldn't be happier.

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Xero
XeroXeroSend a private message

Gosh, so humbled to read this! Stoked to be taking stress out of your day! Appreciate the feedback on the font formatting - assume you mean in the description of products and services when you're creating an invoice? Thanks again. -OG

Xero
XeroXeroSend a private message

Thanks :) I see we have a few ideas put forward around fonts and display on our Product Ideas site but not this requirement of yours. Feel free to add it > https://productideas.xero.com/search?filter=ideas&query=font -OG

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Megan
Megan
  • 5 reviews
  • 2 likes
  • Verified

Experience completely negative so far

published
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Xero
XeroXeroSend a private message

I'm distressed to see this Megan! Have you been able to get your invoice laid out how you want now? I want to follow up to see why you felt our support team was unhelpful - please let me know the support (CX) number. Thanks. -OG

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Easy accounting system for small business that has grown with us

published
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Xero
XeroXeroSend a private message

Thank you! This is so helpful and thorough and I'm so glad to see Hubdoc is saving you time. -OG

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Steve
SteveGreater Melbourne (Inner), VIC
  • 3 reviews
  • 1 like

Couldn't Ask for Much More

published

As a small business owner, Xero makes our bookkeeping as simple and easy to use as possible. There are regular updates and even throughout Covid they were quick to include pandemic support payment etc. information/automation's which was excellent. There really isn't much more we could ask for.

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Xero
XeroXeroSend a private message

Thanks Steve! We get up in the morning to help make the lives of small business owners easier :) -OG

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Disgruntled
DisgruntledGreater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like

Slow Support

published

Response time to support questions takes waaay too long. The responses are confusing and often not helpful at all. Currently regretting choosing Xero. Would not recommend it.

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Xero
XeroXeroSend a private message

Oh no :( Sorry to see we're not meeting expectations. If I could get a support/case reference number for the issue you're referring to I can take a look and see how it was handled. Thanks. -OG

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Elizabeth McMechan
Elizabeth McMechanHunter Region, NSW
  • 2 reviews

TIME TO RESPOND TO AN URGENT ENQUIRY

published

My company is moving from quickbooks to Xero for payroll - (we already use xero for another part of the business) having major issues and it took 6 hours to respond.

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Crystal
CrystalPerth, WA

Fantastic support

published

I had videos and help sheets open everywhere and was so confused with setting up. Logged a call and Cristina was fantastic. Sorted me out in no time at all. She was the calm in my storm !

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Xero
XeroXeroSend a private message

Awwww, glad she was able to create calm :) -OG

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Denise
DenisePerth, WA

Great support

published

I had an issue with Xero changing my financial setting to tax inclusive while doing quotes. I logged my support request, had Sammy in the UK (I am in Australia) give me a call. Within the hour Sammy and investigate the problem, found the issue and called me back. Love your work Sammy

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Xero
XeroXeroSend a private message

Thanks for the shout out! Our support team are rockstars and always happy to help. -OG

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Questions & Answers

Gary M.
Gary M.asked

I finished my March bas and finalised it. Then I set up my company with ATO to do direct from Xero. But there is NO LINK there that is supposed to say' LODGE TO ATO'. So I don't know how to do so. Any help?

1 answer
Xero
XeroXeroSend a private message
Marie H.
Marie H.asked

I have a problem I can see previous bas lodged but everything else is empty. Did I make a new account instead of reactivating an old one? Can this be merged if I did? I need the old files.

5 answers
Xero
XeroXeroSend a private message
Marie H.
Marie H.

Yeah I did initially it said 7 hours then 5 hours then it went upto 20 hrs before someone gets back to me

Marie H.
Marie H.

Can someone call me about this tomorrow?

Dylan H.
Dylan H.asked

When is Xero going to improve customer support (beyond forums with circular logic and ticket systems that take >11hrs minimum to get a response)?

1 answer
Xero
XeroXeroSend a private message
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