Xero

xero is great - so easy to use - I don't have to know double-entry bookkeeping or accounting treatments for the Balance Sheet - Xero comes ready with these. It is simple, intuitive and provides step by step help on functions. A few times I needed technical support, they responded within 1 hour and I was resolved immediately. As a busy 1-person business, they are reasonably priced esp. giving me the digital functionality demanded by the ATO. Show details

Xero is great software. It makes budgeting and paying bills and payroll easy. But it has become SO expensive. I am thinking of switching only because of the price.

Xero is the Gold standard. Excellent service. Excellent product. I switched from Access Elite due to unconscionable business practices and exceedingly poor customer service & luckily landed on xero.

What used to be a good system has just gotten worse and worse with each "update", they change fonts and layout of things to the detriment of the program and have made their "Products and Services" screen too small to now access the item codes. Credit notes can only be allocated against and invoice, and not a payment (for both credits and… Read more

debtors). Staff login to the system, is totally out of touch, so if someone has access to certain reports, they then have access to all your bank accounts (bonkers). Items that we have asked for improvements on for over 10 years have never happened. The hours I now waste do my head in, if I didn't have so many years of accounts tied up with Xero I would be out the door tomorrow.

I really like Xero and I like the new layout, it is sharper and easier on the eye. I am not a fan of the invoice layout though

It would be so much better if it had a place for Puchase order numbers from customers

They have been aware of a known complaint for over two years now and have done nothing to address this.

As a first timer in running a small business Xero has been a fantastic asset in organising all aspects of the accounting side of the business. One of the great benefits of using this software is the huge amount of on line assistance available which makes learning the software a breeze. The in house JAX AI assistant is also extremely helpful and… Read more

has been able to decipher my somewhat cryptic questions without too many problems. Being able to have my accountant log in and review my workings is also very helpful. Xero also integrates extremely well with my SortScape account and makes issuing and tracking invoices a breeze. There are so many other features in Xero which make the admin side of running a small business a much less daunting prospect.

Overall, I’m really happy with Xero. It’s a great invoicing and accounting system, but as someone who is relatively new to it, I sometimes find it difficult to figure out certain things. You often have to spend quite a bit of time researching, and it’s not always easy to find a video or explanation that actually helps you solve the problem. I… Read more

also tried using Hubdoc, but honestly, I found it so complicated compared to Xero itself that I gave up and switched to another app. It’s a bit disappointing because Hubdoc would have been included at no extra cost, whereas now I have to pay for another app. Considering what Xero charges each month, I feel a simple, user-friendly tool for managing receipts and documents should be included in the price.

I also think Xero could be a little more affordable for small businesses. An extra plan between the basic option and the next level up would be great.

Despite these things, I’m happy with Xero and will continue using it. I just think there’s room for improvement, especially when it comes to making things easier for beginners and offering better value for small businesses.

4 out of 5 stars.

Since stating a new business in 2016 our go to accounting software has been xero. Very easy to use for a beginner business and having free access to Hubdoc to simplify the recording of paper receipts such as petrol dockets has make life easier. So easy to lose that paper. We just take a photo of the receipt using Hubdoc app and it sends straight… Read more

to xero through Hubdoc once set up correctly. We submit our BAS straight through Xero which is great and we don’t store loads of paper files as they are held online in Xero so we can access the info if needed any time easily. Our local RSL now using Xero as well.

You have changed the system again And again made the invoice preparation more time consuming and difficult I now have to re-enter recipient name, invoice number and invoice value I am not happy, to put it mildly Just update the system if you have to But please, please, don't change the process

its in his pay template why is this software so hard to do the simple things It is incredibly frustrating when you have explicitly added a pay item to an employee's profile and the system still hides it from the timesheet. Xero's internal rules can make simple payroll tasks feel like pulling teeth. Even AI has the correct answer.

I started using Xero thinking that my business admin would get easier but no, it is WAYYYYY more complicated (and time-consuming) than me just keeping a spreadsheet! Just blowing my mind that the simplest of things are so difficult... For example, Xero doesn't extract GST amounts from an invoice - I have to manually enter them myself... but it… Read more

gets better, I don't just have to manually enter the GST amount, but i have to manually calculate the cost of the items that the GST amount is from.... WHAT?!! This seems like a 101 basic requirement of this kind of software.

Another example is that Xero can't read email invoices - only PDF's. Just save the email as a PDF you say? Not possible. Well, technically, it is possible, but when you save an email as a PDF often all the info you need is cut off (unless you go through a super long process to open each individual email in a browser then save it and bla bla). I mean what?!!!

I just can't get over this - these 2 things alone seem like absolute basic requirements of this kind of software. We have so much AI now so how can Xero not mange the simplest of things?!! My mind is just blown at how incompitent such a well-known (and expensive!!!) this system is...

Xero you need to do better. God.... no wonder accountants and book keepers charge a fortune, they have Xero's incompitence to deal with.....

I am very frustrated with the support I have received from Xero. After months of paying for the service and repeatedly asking for help, my invoice and payment issue remains unresolved. My CRM sends invoices to Xero and payments are made but ALL my invoices are sitting as drafts in XERO, this leaves me reconciling manually all payments in my CRM… Read more

for 6 months. Previous responses have confirmed that income is recorded, but that does not address the problem. Someone made changes and advised that the issue would be fixed going forward. It has continued. When support calls, the phone rings so briefly that I do not have an opportunity to answer. The team was responsive when I was becoming a customer. Getting help as a paying customer has been a very different experience. I am paying for software to reduce my administrative workload, and this unresolved issue is adding to it.

I LOVE THIS PRODUCT. It has been 10 years since I used an accounting product - I have just come out of retirement due to boredom and brain inactivity. Xero is by far the best and has the most logical and easy approach to keeping books for clients and small and medium business owners. I used to love Quicken products the best, but now Xero has my vote.

Xero Support was fantastic. They were very quick to respond, helpful and informative, providing extra pieces of information about my query that although I didn't ask for, proved very useful. Great job Xero!

I use Xero daily for bookkeeping, and it does what it needs to do very well. Bank reconciliation is the standout: the Find & Match and Transfer tools make it quick to clear lines accurately, and being able to attach receipts and payslips straight to a transaction keeps the audit trail tidy. Payroll is solid too, with single-touch payroll filing,… Read more

automatic super payments and ABA files for bank payments. The GST reconciliation and cash/accrual basis settings are straightforward once you know where to look.

A few small frustrations. The reconciliation screen’s suggested coding can be confidently wrong, so every pre-filled line still needs checking, and some report figures can’t be clicked through to the transactions behind them. A few fields are also too narrow to show what you’ve typed. None of these stop me getting the job done, though.

Overall, a reliable, well-built tool that makes accurate bookkeeping a lot easier. Highly recommended for small businesses.

This software is clearly developed by people who dont need to use it... it is trash. The design is really silly, and useless, transactions 18 characters... yep, xero will only show you 12 of those. so you have to hover over each one, taking time. Bank feeds disconnected? well get lost, now we wont reconnect. And want to talk to a human to get… Read more

help? NOPE! that idea is too useful for their customers, so lets instead annoy them with the "community" help, or AI. This company, and its software is a complete joke, steer as far away from this as possible if you are a small business owner.. go to a professional company, or even your local stupid person is better qualified than xero to manage your accounts.

Contacted Xero's customer support with an urgent matter and the support person sent me a detailed explanation of how to solve the problem within 24 hours. Thank you very much!!

Since the government hit us with STP I had to get something to do it, and my accountant used Xero so it was the obvious choice. I got straight into it and made a few mistakes and like anything new it took a while to get used to. I should've used the demo company more prior to actually getting into it. I had to hire a book keeper to fix it up as… Read more

the ATO doesn't really care and just wants your taxes paid up. After a couple of years now I've basically become an accountant myself and pretty well much pay what Xero spits out, but the accountant does tweak a few things but generally if I reconcile everything properly it's all done and dusted. Xero at first was daunting and as mentioned mistakes were made, but now I'm quite good at it and it's become a necessity to have. Only issue I have is sometimes it's slow to operate and a refresh needs to be made loading a page. Otherwise it's great. I'm a one person business owner so the basic deal is perfect, I do however think more invoices and a cheaper subscription for a month would bring it up to 5 stars. And the App is pretty ordinary too, that definately needs bringing up to speed.

The follow up from XERO was quick (within 24 hours). The consultant talked me through the process and problems and with her advise the problem was resolved. Thanks for the quick response and assistance.

A great product that fails to listen to users. We have used the product for years and have been begging for better project budgeting tools and encrypted document sections for payroll compliance reasons. They continue to ignore genuine product issues. Recent updates with automated ai importing of bills fails to break up line by line costs making it… Read more

a completely redundant feature. Ai is contributing to further enshitification of a product that has great potential

Xero appears to have become the standard cloud software and appears to be understood by many people. I have some minor issues with the financial report writing and trying to have it show the format that I want.

I switched from MYOB 8 years ago. It's a big decision and a big pain to do it but MYOB was far too outdated and clunky. I see xero at risk of ruining the simplicity and intuitiveness of their product. Every other week, you log on and they've made an immaterial change which doesn't appear to add value or worse, it makes it more difficult. … Read more

Further, they clog the screen with messages about their updates that keep appearing until you've taken onboard the suggestion. I am considering removing payroll from xero as a result.