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Ridiculously easy to use!!
Xero is very easy to use and provides tutorials/information on everything that is difficult to find/understand. I love the fact we can submit all tax filings through Xero and we appreciate the quick updates with software when required
I'm happy using Xero it's easy , the end of quarter bas is easy , one thing I have an issue is that when I send a quote and it's accepted I don't send the full amount out as the job is done in stages. Can I break it up in progress payments without making up new invoices for that job ?
Pathetic! Slow outdated processes, slow responses! I do not recommend!
I wanted to connect my Macquarie bank feeds to my xero. I uploaded the form on 8 July and signed the form electronically. Simple process you would think and should take seconds. Nope!!! Two weeks later I receive an email from Xero. Reason - Macquarie Bank needs physical signature on the form. I go buy printer, print the form, sign the form, scan the form, upload it again and Xero says that I need to wait another two weeks. Why? Why? Why? Why is the paper involved in connecting two systems together - xero with Macquarie bank feeds? Why do you ne...ed physical signature when the entire society operates paperless? Why do you not reject the forms with digital signatures in the first place? Why every time I need to wait two weeks? Why is the whole process not automated? I feel I traveled back into the past where you would just provide link to pdf instead of automating the link between bank and xero.
Overall great just need some adjustments
Overall Xero is great to use as we are a small business, as Paul and I work 7 days a week. Inputting is quick and the updates and reports are great. Just a quick note for feedback sometimes it's nice to have human contact to learn and be educated about your product rather than struggling with a search engine or really self-teaching. You can read and get started but a follow to know your using the product correctly and with full benefits needs to be a better communication. Not everything is about self-education,
Love Xero! Hate doing manual invoices, accounting for your time - try Xero, it is so simple.
So, me and figures do not go together!! With Xero, that doesn't matter, it works everything out, hit a button - invoice is done and gone.
Hate accounts - you will love Xero.
Unable to login day after day! Super slow still can't access pages even when finally in....
For the past few days unable to login and even when you get in it will not allow any access to Payroll and is running so slowly its impossible to use the seems to be frequent issue particularly at year end.....
Xero is a game changer!! (well a business changer) Everything so much FASTER and EASIER
Keeping track of overdue invoices and completing payroll has always been a tricky matter for our small business. Xero has changed everything - so much FASTER and EASIER.
Invoices are professional and very easy to keep track of.
I would highly recommend Xero to small businesses. I would give this product 10 stars if I could.
The remote access is very helpful and means that other users in other locations can see what invoicing has been completed.
Xero or Zoho
We recently migrated from Zoho to Xero to comply with the ATO single-touch payroll requirements in FY22.
There are several features and integrations that you immediately recognise Xero does not support, which are standard features of Zoho One (read more: https://www.zoho.com/one/plan-details.html).
There are two specific concerns that I would like to raise:
- Xero does not support the inclusion of the 'product name' in the invoice or quote templates - only the product code and description. This is such a basic feature and should be s...
Perfect solution for my home business
I love the way my accountant can see all my data in real time and I can stream my bank transactions directly to my account. Xero then provides all the reporting, invoicing and reconciliation tools I need.
Good accounting system
Only negative is that it is becoming like an insurance company regular price increases which is not good for businesses as we don't increase our service prices every year. Not needed. Let's not get greedy.
Small business genie
Absolutely couldn't have started our small business so successfully without it. Zero is easy to navigate and has built in assistance if you need it, as well as a 24 hour help line that was invaluable to me when I first started
Great software, poor customer service
I love the software but it is almost impossible to get help. Support don't seem to read through problems thoroughly and just throws links and standard help centre text at you
Best common sense software
Since joining Xero in 2017, I have found Xero to be best as I previously used other accounting software and found them cumbersome. With Xero, it all seems easy to navigate, The only negative is that I am not able to join the partnership with Xero even though I am a qualified bookkeeper, but chose not to be a BAS agent.
Cant live without it, the best user friendly business program I've ever tried
I'm not the most confidant person when learning something new, this program was very daunting at 1st, but now OMG its wonderful cant do with out it.
I'm told its like a big jigsaw puzzle, just need to fit the pieces together. sometime i don't make a pretty picture but its so easy to rectify
Easy to use even for us tradies.
Once set up (with assistance), Xero has made running my small business easier. From quoting and invoicing to tracking payments and obligations is all there in an easy to use format.Any issues I have had has been sorted out via support.I have and still do recommend Xero to friends and associates.
Questions & Answers
how do I make a complaint , when will I get heard when will I ever ever my problem resolved. Fins pending from ATO & you cant serve me.
Cant log in & get endless run around with useless unhelpful emails.
You dont take this business serious.
Hi Allan, I know your pain, scripted emails with no substance is Xero all over, did you use the contact Xero to lodge a ticket by clicking on the help icon, I know it sends you to the lack of knowledge base first, but at the bottom, you can contact Xero to lodge your ticket/complaint. If you have a good bookkeeper get them to help you, it will be quicker and less painful.
Hi Allan - we do take our customers and their businesses very seriously and I'm sorry this has not been your experience. As Chris has mentioned, there is a link to contact support at the bottom of each Xero Central page. But if you're unable to log in then you can't use this method. Here is a direct link to our support team when you can't log in > https://central.xero.com/s/contact-support-login Thanks. -OG
The does not solve my problem they seem unable to help
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