Xero

I've been using Xero for many years. With each upgrade, the system deteriorates. Unfortunately, this last upgrade has caused substantial delays, so much so that I have had to log off and walk away. It is ridiculously slow. I've been working on Xero… Read more

the entire day and it's now evening. Logged on and off to no avail. Also, other issues they they can't seem to replicate which is frustrating. Type in a comment in boxes, save, of course we save as have been doing this for years and years, and then, the comments disappear. The older versions were far more efficient and easier to work with in a fast manner. Frustrated beyond belief. Adding on too many options within a system causes lagging & sometimes, it's best to just leave things the way they are ie page displays etc that have worked so well in the past.

Xero is a straightforward, user-friendly accounting platform that's easy to navigate, even for non-accountants. It simplifies everyday tasks like invoicing, bank reconciliation, and payroll, with clean interfaces and helpful automation—though setting up custom reports can take a bit more effort.

Xero is an easy to use accounting software that takes literally minutes to set up and can be tailored to your business needs. While setting up, you are offered the opportunity to first use the Demo Company to get a feel for the layout, terminology and tools. It's a great opportunity to see how it works and what you do and don't want for your… Read more

business BEFORE you create your own in Xero. The interface is pleasing to the eye, the reporting tools are extremely beneficial for real time business tracking and forward planning. I often go into reporting to check how much we're spending on truck maintenance or diesel. Your logo can be added to invoices, quotes, statements etc and bank reconciliation is as easy as clicking a button. Your bank accounts are connected to Xero, making the bank reconciliation accurate and simple. Customer payments are received in real time and their payments can be made online via credit card. Receipts can be attached to bills, photos can be attached to invoices and of course notes can be added to customers or invoices just for your own use. While I do not use it, there is also a payroll and superannuation section, though I don't need this area so cannot review it. Xero is so easy to use, you basically learn as you go. I can highly recommend this software for a business owner.

Very bad experience with Xero. We used to use Xero payroll only and Cash book software, they have kept increasing the price on software's, then Xero payroll only come to an end in Jun 2026, I thought since Xero payroll only will not function so they will not charge me, so I has not do anything to it. I change Xero cash book to ignite which… Read more

includes payroll function. Later I found out they charged me double, ignite and payroll only which they Automatically changed to ignite, that means I paid twice every month. So I contacted Xero to get a refund for the duplicate one, but they refused to do so, saying that without cancellation, they cannot know that I do not use the software, I told her now you already now that these two software are duplicate, I can only use one, why can't you refund the unused one, she said there is no need to discuss further, she cannot refund the unnecessary software.

Terrible company, only want to get money from client. Once they get the money in their pocket, they do not care you at all.

I’ve been using Xero for multiple companies for past 4 years, and overall I really enjoy working with this platform. It’s intuitive, easy to understand, and makes day-to-day accounting tasks much faster, from invoicing to bills, reconciliations, and reporting. I also appreciate that Xero regularly introduces upgrades and improvements, although it… Read more

sometimes takes a bit of time to get used to the new features. However, in the past few months I’ve experienced several technical issues including system outages and moments when I couldn’t access any bills or even log in to any of my companies. These disruptions were stressful, especially when working under tight deadlines. It seems I’m not the only one, as many users have reported similar performance problems or slow loading after updates. Another downside is the lack of a live support team. Xero only offers ticket-based support, which can be helpful but is often slow and not ideal when something urgent goes wrong. Other accounting platforms offer immediate live assistance, and having that option here would make a big difference. Overall, I still really like Xero it’s powerful, user-friendly, and great for managing multiple businesses but I hope the technical reliability and support responsiveness will continue to improve.

The software, at the lower end of the scale (ie basic transaction processing) is user friendly and very flexible. Support is usually very prompt and accurate as well.

I've been using Xero for both my business and personal finances for almost 6 years. I'm delighted with it. What I value most, however, is the great support team in New Zealand who always respond within hours to any issue I might have. They are most helpful.

I have been enjoying Xero I only use the purchase order section. With the new layout it is frustration that you cannot attach files until you have saved an also you can't add notes for the same reason. Also adding the Delivery Address is good but all addresses should have the option to prefill in Attention field and Telephone field current it is… Read more

online the physical address that does this and even then you have to reselect the address instead of it just being there. The layout is nicer on the eyes

Support is a real issue. Ive had a bank feed problem since January. Cant seem to fix it and it may not be a Xero problem but its their software. The fact that there is no one to talk to in support is a real issue. Im a small business so Im not on Xero every day. When I go to reconcile there is still a problem and the ticket case is closed. Re open… Read more

the ticket - and it says we wll get back to you in one day!!!! Very frustrating.....What happened to service.

I really dislike this complete aversion to taking a phone call to resolve an issue. Instead you are made to spend hours reading irrelevant articles and click on links that are circular. Quickbooks I call the phone number and get a person and they help me. Most times the phone rings once or twice. I'm a chartered accountant with 35yrs experience but not the best with tech.

When I first started using Xero in 2012 they're service and system was fantastic, except for Payroll which I've always found not user friendly. However, I continue to use Xero mostly with satisfaction, until you need support. The support takes a day or more for a simple question or situation to be sorted out and at times, doesn't get sorted out. … Read more

I have an old email address that I rarely use but Xero has hung onto this email and now I have complications authorising superannuation etc. It's not easy and apparently when I've asked for this to be rectified in the past it cannot be for some reason, or perhaps I got no reply.

Pros - An easy, friendly software to use by non-accountants and accountants alike. Cons - Xero does not provide FREE face-to-face classes to show how to use the software and its many features. One has to subscribe to Xero to have communication. For a one week introductory 2-3 hours course, the fee charged by consultants/organizations is AUD$400 to… Read more

AUD$500 per person. This is crazy. Xero does not give a d#mn about it. All it wants is your subscriptions.

Our men's Shed uses Xero, and we have found it suits our business well. We have the support of a professional bookkeeper, and our volunteers have found it very easy to use.

A fantastic accounting platform, it's easy to use, highly efficient and reliable. , I would highly recommend for businesses looking for a modern, cloud-based finance system.

The response and support from Xero is super good. Support providers are patient and responses are relevant and in point by points to follow. If I have an additional question it never seems to prevent a problem they just persist until we get it right. Interpretation sometimes clouds the obvious. Thanks you.

I bought the software but had to cancel and ask for a refund. They didn't issue me a refund but didn't charge me for the next month. TBH, you really should have given my money back. I had just signed up and decided it wasn't the right fit in the next hour.

Xero had a recent update and removed administration functionality. Now if a client changes address across a number of entities the change has to be entered EACH TIME and not once only. Now I say that Xero is INEFFICIENT and will cost your company more in administration time if you are an accounting firm. Show details

Painful lock-in. Avoid at any cost, just don't!!! The main problem is the people whodrive decisions on the product do not do accounting and have 0 understanding of the average person using their tool. If you do not wanna have lots of pain just avoid it.The inteface has issues, which are counter intuitive. The videos they do are not clear. The… Read more

terms they use confusing. In some rare case the column names are incorrect and do not reflect the values shown in the table. This makes it hard to use. Rules can't be run on existing lines imported before rule has been created. Jax doesn't work with lines already imported. The search is terrible and very limited to a some columns and the most important which you would wanna use to search are not there. The list of pain points is huge.

I forgot the name of accounting program and I won't be advertising a concrete free program whcih was developed by some guy from Australia, just say look that first or some others. Just think of your data. Do you own it? what it tomorrow Xero stop operating?

PS. Just read reviews, be caution to trust 4,5 stars review ratings. I doubt they are genuine.

PPS. It is more than terrible. You create a contact. You reconcile transactions against that contact. You rename contact, but old reconciliation records show old contact name. What a junk!!!

PPPS. They do not send you their invoice they send you just email with link this is another pain.

PPPPS: Complete Disaster!!! Their email doesn't have invoice number and you have to click the link extra time.

Xero is an excellent long-term investment for small businesses prioritising growth, automation, and working with an accountant, provided they can handle the higher monthly cost and rely on digital support. I belive it is up there with the best software for small business.