Xero

xero is great - so easy to use - I don't have to know double-entry bookkeeping or accounting treatments for the Balance Sheet - Xero comes ready with these. It is simple, intuitive and provides step by step help on functions. A few times I needed technical support, they responded within 1 hour and I was resolved immediately. As a busy 1-person business, they are reasonably priced esp. giving me the digital functionality demanded by the ATO. Show details

I changed my accounting software on advice from my accountant to Xero. It has made my business book work/invoicing so much easier. Payroll is easier, Super contribution is easy, BAS is easy. I recommend this software as a small business owner.

Staggeringly Appalling response from Xero today – what a pack of jokers. We have not changed our operating environment for 7 years and suddenly the “Create New Invoice” function fails to work. Their response: “upgrade your browser”, which we can’t. Sooooo …. A critical function to our business fails to work and their “cop out” of a response is… Read more

it’s your browser’s fault! A browser we have been using Xero on for 7 years! Negligent cop out from Xero … we will have to now change our accounting system to a system that CAN produce invoices as Xero have decided it’s too hard move forwards …. Shame on you Xero and your Appalling Customer Service!!!!

Do Not Recommend. Buy something else – Was once a great product. Many changes have been made to the platform and the way the product is used. These changes have made the product not fit for purpose. Bookkeepers and administrators do not have en extra two hours per day to spend on data… Read more

entry and wasted clicks in an accounting package - where you have to double check that the outcome is correct yourself. DO NOT BUY XERO. There's no support for the customer anymore, and they are putting their prices up. Thousands of current customers are complaining of changes being made to the platform which makes it harder and more time consuming to use on a daily basis. So many more clicks, so many great features being removed - with all of us asking then not to do that. The do not care about the customer, it's all about the money. DO NOT RECOMMEND

I've been using Xero for many years. With each upgrade, the system deteriorates. Unfortunately, this last upgrade has caused substantial delays, so much so that I have had to log off and walk away. It is ridiculously slow. I've been working on Xero… Read more

the entire day and it's now evening. Logged on and off to no avail. Also, other issues they they can't seem to replicate which is frustrating. Type in a comment in boxes, save, of course we save as have been doing this for years and years, and then, the comments disappear. The older versions were far more efficient and easier to work with in a fast manner. Frustrated beyond belief. Adding on too many options within a system causes lagging & sometimes, it's best to just leave things the way they are ie page displays etc that have worked so well in the past.

Over 12 months of being charged for a Xero subscription tied to an organisation I reasonably believed had been cancelled. During that entire period, the account was not used, and two subscriptions were running in parallel without any legitimate business need. When this was raised, there was no meaningful investigation into the duplication or the… Read more

prolonged inactivity. The response was a strict reliance on terms and conditions to justify ongoing billing, despite the absence of usage and the clear lack of value being delivered.

No alerts were triggered. No duplicate detection occurred. No intervention was made at any point across more than a year of continuous charges.

Xero operates on a model where billing continues indefinitely without regard for usage, duplication, or intent. There are no safeguards to prevent long-term overcharging, and once identified, responsibility is pushed entirely back onto the customer with no meaningful resolution.

A refund was requested based on these facts and was declined.

This business operates in bad faith

Xero is an easy to use accounting software that takes literally minutes to set up and can be tailored to your business needs. While setting up, you are offered the opportunity to first use the Demo Company to get a feel for the layout, terminology and tools. It's a great opportunity to see how it works and what you do and don't want for your… Read more

business BEFORE you create your own in Xero. The interface is pleasing to the eye, the reporting tools are extremely beneficial for real time business tracking and forward planning. I often go into reporting to check how much we're spending on truck maintenance or diesel. Your logo can be added to invoices, quotes, statements etc and bank reconciliation is as easy as clicking a button. Your bank accounts are connected to Xero, making the bank reconciliation accurate and simple. Customer payments are received in real time and their payments can be made online via credit card. Receipts can be attached to bills, photos can be attached to invoices and of course notes can be added to customers or invoices just for your own use. While I do not use it, there is also a payroll and superannuation section, though I don't need this area so cannot review it. Xero is so easy to use, you basically learn as you go. I can highly recommend this software for a business owner.

I’ve been using Xero for multiple companies for past 4 years, and overall I really enjoy working with this platform. It’s intuitive, easy to understand, and makes day-to-day accounting tasks much faster, from invoicing to bills, reconciliations, and reporting. I also appreciate that Xero regularly introduces upgrades and improvements, although it… Read more

sometimes takes a bit of time to get used to the new features. However, in the past few months I’ve experienced several technical issues including system outages and moments when I couldn’t access any bills or even log in to any of my companies. These disruptions were stressful, especially when working under tight deadlines. It seems I’m not the only one, as many users have reported similar performance problems or slow loading after updates. Another downside is the lack of a live support team. Xero only offers ticket-based support, which can be helpful but is often slow and not ideal when something urgent goes wrong. Other accounting platforms offer immediate live assistance, and having that option here would make a big difference. Overall, I still really like Xero it’s powerful, user-friendly, and great for managing multiple businesses but I hope the technical reliability and support responsiveness will continue to improve.

Pros - An easy, friendly software to use by non-accountants and accountants alike. Cons - Xero does not provide FREE face-to-face classes to show how to use the software and its many features. One has to subscribe to Xero to have communication. For a one week introductory 2-3 hours course, the fee charged by consultants/organizations is AUD$400 to… Read more

AUD$500 per person. This is crazy. Xero does not give a d#mn about it. All it wants is your subscriptions.

Our men's Shed uses Xero, and we have found it suits our business well. We have the support of a professional bookkeeper, and our volunteers have found it very easy to use.

The software, at the lower end of the scale (ie basic transaction processing) is user friendly and very flexible. Support is usually very prompt and accurate as well.

Support is a real issue. Ive had a bank feed problem since January. Cant seem to fix it and it may not be a Xero problem but its their software. The fact that there is no one to talk to in support is a real issue. Im a small business so Im not on Xero every day. When I go to reconcile there is still a problem and the ticket case is closed. Re open… Read more

the ticket - and it says we wll get back to you in one day!!!! Very frustrating.....What happened to service.

I really dislike this complete aversion to taking a phone call to resolve an issue. Instead you are made to spend hours reading irrelevant articles and click on links that are circular. Quickbooks I call the phone number and get a person and they help me. Most times the phone rings once or twice. I'm a chartered accountant with 35yrs experience but not the best with tech.

I've been using Xero for both my business and personal finances for almost 6 years. I'm delighted with it. What I value most, however, is the great support team in New Zealand who always respond within hours to any issue I might have. They are most helpful.

I have been enjoying Xero I only use the purchase order section. With the new layout it is frustration that you cannot attach files until you have saved an also you can't add notes for the same reason. Also adding the Delivery Address is good but all addresses should have the option to prefill in Attention field and Telephone field current it is… Read more

online the physical address that does this and even then you have to reselect the address instead of it just being there. The layout is nicer on the eyes

A fantastic accounting platform, it's easy to use, highly efficient and reliable. , I would highly recommend for businesses looking for a modern, cloud-based finance system.

Very bad experience with Xero. We used to use Xero payroll only and Cash book software, they have kept increasing the price on software's, then Xero payroll only come to an end in Jun 2026, I thought since Xero payroll only will not function so they will not charge me, so I has not do anything to it. I change Xero cash book to ignite which… Read more

includes payroll function. Later I found out they charged me double, ignite and payroll only which they Automatically changed to ignite, that means I paid twice every month. So I contacted Xero to get a refund for the duplicate one, but they refused to do so, saying that without cancellation, they cannot know that I do not use the software, I told her now you already now that these two software are duplicate, I can only use one, why can't you refund the unused one, she said there is no need to discuss further, she cannot refund the unnecessary software.

Terrible company, only want to get money from client. Once they get the money in their pocket, they do not care you at all.

The response and support from Xero is super good. Support providers are patient and responses are relevant and in point by points to follow. If I have an additional question it never seems to prevent a problem they just persist until we get it right. Interpretation sometimes clouds the obvious. Thanks you.