MYOB

very good, very helpful in solving an internet problem with MYOB login with two factor security. webmail if it is full may not let you get security login number had to switch to phone login app till sought out webmail

Most of the system is great, aspects of the log in is not so great. Biggest gripe, if I need to discuss a problem or something that we can't resolve, making contact has steadily got poorer over the last 12 months, it used to be that I could make the call and have a resolution in about 20 minutes, now, I often give up.

I agree with most - The package works for me but when things go wrong then you wait and wait and wait, I have been on hold for an 1:30:57 seconds waiting for a Technical support person to fix my MYOB. Then when you get through to technical support they start the process of asking all the questions again. Surely the previous person wrote an incident report and attached all the relevant information to the holding call of the incident report

MYOB started in June 2019 doing multiple bank direct debits. Tried phoning many times to stop this and obtain a refund. It's now October 2019 and still not resolved. Their South African call centre that you get routed to is hopeless. Customer service is wat below par.

MYOB did a terrible job of incorporating Single Touch Payroll by abandoning versions, zero communication, incomplete solutions, and 4 out of 5 staff not caring. That is why the MYOB organisation does not care about its customers. I should have gone with Zero.

MYOB is the full package with great backup service when needed, does everything you need to run a successful business, data efficient, online presence with good interlink systems for taxation and superannuation needs.

I find MYOB, while being an excellent tool, has a few annoying anomalies.
*Technical help can take hours to get. ie: I still can't email invoices, have to print them then scan and email.
*Some reports are hard to find.
*The bank feeds are constantly having download problems.
* My bank is not compatible with MYOB so i can't use the group payments option.
Once you learn how to use MYOB it produces some good work, IE: Bank Feeds, BAS & Tax payments etc.

Don't know how I would manage without it. As a small business owner I find MYOB Essentials very intuitive and easy to use. It caters for all my business needs quickly and efficiently and is especially helpful with BAS, End of Financial Year preparation and Payroll requirements. Instructional videos simplify the learning process when starting out and support staff are Australian based and very friendly and helpful.

The accounting programme works for me, and meets my requirements. It's contacting MYOB for support that falls short in my experience. Contact by phone is difficult - my experience has been that the phone isn't answered - and contact by email is fruitless, as they simply aren't answered.

MYOB AccountRight online is CRAP!!! It continually freezes and drops out. I have always been a fan of myob...not any longer! I will not be recommending MYOB to any clients & will definitely be looking at changing current clients away. Today I cannot open multiple windows! WTH

I don't use a traditional accounting package so when I had to start reporting payroll information to the ATO I installed the MYOB payroll essentials. The support staff were very good and helped me set up the reporting without a hitch.

MYOB is not able to provide what I require, which it appears other accounting software can. MYOB needs to get inline with its competitors. I have used MYOB for years and I am sad that I will have to migrate to another software that can offer all the requirements (which aren't completed) . On comparison, MYOB is behind in its technology.

My MYOB Is a 2010 version and I have been able to access professional help for nine years without MYOB trying to sell me a later version. Very commendable! Sulaimon was superb in helping me with my problem

This is the only real flaw in this entry level product. Catered for backup is a fundamental requirement for any such application. Its omission would appear to be a misguided up sell which can't economically work with a your small business customers but will cause a lot of grief for a profile of these. I don't think you are doing yourself any favours with this approach.

I hope if I have other issue that I get to speak with Lara again, her professionalism and knowledge to help is incredibly good, great for business both MYOB and ours

It is an okay program, but often problems with bank fees not coming in. the program also crashes quite often, maybe its because of internet. The help page is not very helpful

Made my stp reporting so easy..I had been stressing about it and now no more worries..
I needed a bit of help and called up and got fantastic help via the phone and provided with links if needed..

Professionalism, expertise and excellent service by Steven Bell made the entire process comfortable and a pleasant experience. 5 STARS to him. I highly recommend this system!
The best and thank you