MYOB

DO NOT purchase this product if you ever want to cancel your subscription! I chose to use an alternative product and when my renewal was due I tried to cancel, I called, was cut off, not rung back. I lodged an online request multiple times. Finally they said they would cancel next year and promptly debited me another year! This was done before… Read more

the renewal date!

I lodged an appeal against the charge but NADA! no communication. It is despicable business practices and I will be taking it to the ACCC. Do not deal with this company!

Waste of money and time. The subscription is also almost impossible to cancel, making an already frustrating experience even worse. The support team repeatedly provided incorrect and conflicting information. Every time I spoke with a different representative, I received completely different guidance, often the exact opposite of what I had been… Read more

told previously. Despite having an active case registered, there seemed to be no consistency, communication, or ownership of the issue.

This resulted in unnecessary delays, wasted time, and additional costs. Instead of helping to resolve the problem, each interaction created more confusion due to the contradictory advice being provided. The lack of accountability and consistency was extremely disappointing.

The company seriously needs to improve staff training, internal communication, and customer support processes to ensure customers receive accurate and reliable information. Based on my experience, I would not recommend this service.

I have a premier subscription. That comes with priority support. Every case I log has been closed with no action taken and no response. Usually I am waiting for some kind of answer from them when they do this. The latest - "Your case has been sitting in a resolved state for a few days, and as we haven’t heard back from you, we’ve assumed there… Read more

are no further questions related to this request and have now closed the case." The latest one, I need to downgrade my subscription as I am not using the Premium features. They conned me into signing up for a new subscription at the lower level, then their team would perform a migration from the higher level to the lower level. Its been a week, I have heard nothing. I got my latest bill - still at the full subscription. Now I am paying for almost double (TWO subscriptions) and they closed my case with the above explanation. FMFL. Methodology - Do nothing, close the case make their KPIs as achieved while the customer gets screwed.

Support are absolutely hopeless. Over 2 weeks waiting for them to upload my file to the new online subscription that they have forced me to upgrade too. Unless you are competent in this area, stay away from them. Are the worst customer support i have experienced.

Long time MYOB user (like 20 years +) but sad to say I am not a happy customer after the recent changes and ZERO response from multiple attempts to try and contact MYOB for help via requests, phone calls and Live Chats. Very sad. Not sure what I… Read more

am to do now. Plus my subscription rate increase from $90 to $120 only 3 months ago and since then no support, no help and no improvement on product. Not a happy customer :-(

I have been with MYOB for over 15 years. Of late the support has been appalling. I have had an issue with credit card payments not automatically reconciling, and after 5 seperate phone calls of an hour and a half each, going over the same issue… Read more

with another kind but ultimately unhelpful support person, only to be promised that the issue has been escalated to their development team and that I will be updated, and then not to hear anything back! Frustrated to the nth degree -absolutely no ability to escalate the issue myself! I have started using Xero for some of my files due to MYOB abruptly ceasing their offline file support and all I can say is RUN DONT WALK.

Customer Supporter Nikki is a LEGEND – Nikki saved me from a week of follow ups through the on line support from which i only received confirmations of my contact. In few minutes she had things going in the right direction with a smile in her voice. She was totally professional, helpful and polite. She coached me through the entire set up process… Read more ·  1

and made sure all the extras were up and running too. Thank You Nikki, you saved my end of financial year week.

I’ve found MYOB really easy to use. All my key cashflow info is right there on the dashboard, invoicing is simple, and I’m loving the new MYOB Assist app - no more lost receipts and unclaimed expenses! Show reply

AVOID THIS COMPANY. Impossible to cancel subscription. No ability to cancel online, and on hold for hours waiting to speak to an agent to process the cancellation. Hidden in the online terms and conditions is the requirement that notification of cancellation is required 10 days before end of subscription period, even for monthly subscriptions. Completely unacceptable service. Will avoid in future.

The products are fine, however the service is terrible. If you need any assistance with your product, be prepared to wait 2.5 hours on the MYOB Help phone line! Who has the time to do this if you are running a business?!

Have been with MYOB for 30 years. Support assistance has increasingly become worse but have used the software for so long rarely needed it. However now it's gone online and support is required nearly constantly for issues and faults with the software, and waiting 2 hours for support is appalling.

I have been on hold for 2 hours. I have no idea whether I will get through to speak to someone. When you ring their number you have to speak to an AI which is next to useless. All I want to do is cancel my subscription and never deal with this company again. There really should be negative stars as an option because 0 would be too generous a score… Read more

for MYOB. When I eventually managed to get through I was told by their “customer service” that my account was actually in the name of someone named “Business Buddy” and therefore I was not authorised to change that data. Of course MYOB has been quite happy to charge me for their “service”. So were in the incredible situation that the email address and payment details for the account were mine but the account was actually that of Business Buddy. Whilst I could not amend these details online for “security” reasons, I was able to fill out a PDF that did not have any online fields so is designed to be printed out and filled by hand and this would work to remove “business buddy” from the account. What additional security is being enforced by this archaic process escapes me and apparently evades MYOB too because they have not been able to explain their reasoning. If there genuinely are two people involved they should be getting Business Buddy to make changes not me. Equally if they accept that I am the owner why can’t I add or amend names? Finally they have had the gall to charge me for an additional month when the only reason the cancellation did not take place was because of their inefficient and ridiculous processes. They most certainly do not deserve your business. In fact their Sofware as a Service model with a monthly subscription is great for their cashflow and terrible for yours.

Our experience with MYOB was bad enough that we ultimately abandoned the platform and moved our business accounting to Xero. The problems started when MYOB began displaying accounting information that appeared fundamentally inconsistent. We experienced duplicated transfer behaviour, incorrect balances, Banking Hub balances that did not align with… Read more

the General Ledger, and balances that appeared to persist despite the underlying transactions being deleted or corrected.

At one point, we had an account where the General Ledger showed no underlying transactions while MYOB's Banking Hub continued displaying a balance. We have screenshots and records documenting the behaviour we experienced.

What followed was arguably worse than the original system problem.

We first contacted MYOB support on 4 May 2026. After receiving no meaningful assistance, we followed up on 6 May. We then lodged a detailed formal complaint on 8 May setting out the problems, the troubleshooting already undertaken and the impact on the business.

That complaint was chased again on 12 May and 16 May.

Still no meaningful resolution.

By approximately 18 May, we had lost confidence in both the accounting platform and MYOB's ability to support it, so we started moving our business to Xero. That meant manually migrating information and subsequently working back through our records to validate and reconcile them from 1 July 2025.

MYOB finally provided a substantive response on 27 May — more than three weeks after our initial support request and after we had already started leaving the platform.

Their explanation was remarkable. MYOB admitted in writing:

"We've been working through an internal issue that affected how some support requests were routed and monitored, and your enquiry was one of those impacted."

So while we were spending more than 20 hours reviewing transactions, deleting and recreating transfers, re-linking transactions, checking bank feeds, reviewing the General Ledger, comparing actual CBA and Wise balances, reviewing historical balances month by month and trying to determine what was wrong, our requests for help were apparently caught up in MYOB's own internal support-routing problem.

When a response finally arrived, much of it consisted of generic reconciliation advice — precisely the type of troubleshooting we had already spent hours undertaking.

The eventual response to our complaint acknowledged that MYOB had failed to manage our support requests and complaint properly. MYOB accepted that there had been a delay acknowledging the complaint, that we had not received timely ownership or meaningful updates, and that its internal routing and monitoring issue had affected our case.

Their proposed resolution?

A refund of $60.01 in subscription fees.

That completely misses the point.

The real cost was the enormous amount of business time wasted trying to investigate an accounting system we could no longer rely upon, repeatedly chasing support that was not responding, and then manually migrating and reconciling our records with another provider.

Accounting software sits at the heart of a business's financial records. When something appears seriously wrong, responsive and competent support is not an optional extra.

Our experience with MYOB was the opposite.

A system we lost confidence in, support requests that went effectively nowhere, a formal complaint that required repeated chasing, an admitted internal failure in MYOB's own support process, and ultimately enough disruption that we moved the entire business to another accounting provider.

Based on our experience, I could not recommend MYOB to another small business.

If I could give zero or a minus I would, been with this poor service company for nearly 13 years with my business, had multiple issues over the years, go to zero, don’t use MYOB Sold my business and send an email after 2 phone calls waiting for 1-1.5hrs had to hang up, apparentky the cancellation team dont look at emails apparently but they are… Read more

still charging my credit card the full amount, also when you sell, you are stuck with them for 7 years after selling.. as you don’t own the files

Avoid this company at all costs. When you open a St George Business account, you’re supposed to get one year of free MYOB, clearly advertised on their website. Yet no one there seems to know what’s going on. For the past six months, they’ve continued charging the subscription despite numerous tickets and calls. Promises of a callback to resolve… Read more

the issue went unfulfilled, and no one responds to the tickets. I’ve spent at least an hour on hold each time trying to speak to someone. I’ll be making an official complaint to the ACCC.

Absolute trash service from this company, let me tell you when i say service is slow i dont mean they might take a few hours to respond I mean weeks to respond, the last ticket i have took 3 months to respond to. I was unable to perform any admin functions as I was apparently not an admin, as the only user and the user that setup the account it… Read more

would be difficult for me to find an administrator to give me permission, even the telephone technical support couldnt do it, and they said you are the admin, that took 6 hours on hold to me be told that only customer service could fix it, and I was already waiting several days for them to reply, spoiler, they never replied. I couldnt cancel my account, not admin, my subscription rolled over again, charged again, still couldnt get admin sorted waited again tried to call customer service again on hold for several hours, told OK we can cancel manually but no refund for you, if you dont like it raise a ticket. Again really awesome service, still havent had a reply from the other tickets... that was 8th April 2026... I just today received a response, no refund for you, you didnt cancel 10 days before roll over so youre not getting a refund, its the 3rd August 2026.

If you want support, choose a different product, these guys just want your money, they dont really care about your business, its in the name, mind YOUR OWN business, they couldnt care less.

Absolute piece of trash product, Saturday afternoon my busiest day of trade and I cannot sign into my account, the entire website is down, video proof available 1/8/2026, this company is incompetent and have has hijacked my business.

I use MYOB payroller to pay do Pay Run and it is totally rubbish software. It is so hard to use. Just want to tell MYOB software developer, if you can not do your job properly, you should not put the software into the market for sell. Waste my lots of time to setup all the employee, super, and now i am stuck on pay super. When I click authorize,… Read more

the following message shows

"You need to verify your mobile number before you can authorise payments. Please check the email we sent you for information on how to do this."

The above message didn't tell me how to verify the mobile number, is that difficult to just add an button on the screen said "verify your mobile".

You said will send email to me to verify my mobile and the below is the email I received.

Hi xxx,

Great news – MYOB Pay Super is now active for xxxxxx Pty Ltd.

Now that you’re all signed up, we’re excited to help you make your first super payments using MYOB Pay Super.

But first, here are two things you need to know:

Check your fund and employee details: Before you make any super payments, make sure your super fund information, like the registered name, is correct and complete. Also check that your employee details are complete, including their address, birth date, gender, and super fund. We’ve got some handy instructions that’ll step you through what you should check in MYOB AccountRight or MYOB Business. We’ll notify you when your settings are changed: If the Pay Super payment limit or other details need changing later, take a look at our help page in MYOB AccountRight or MYOB Business. When changes are made to the Pay Super settings, confirmation will be sent to all MYOB account administrators by email. Ready to make a super payment? It's easy

To help you with your first payment, take a look at our step-by-step guide in MYOB AccountRight or MYOB Business.

Regards,

The MYOB Team

Nothing shows how to verify my mobile MYOB Team.

MYOB software developer, wake up and fix the issue.

Customer service is amongst the worst I’ve ever experienced, beyond belief and I strongly advise any small medium business owners to avoid MYOB like the plague Do not subscribe to MYOB, you will regret it. The business model seems to be to frustrate small business users into giving up and forgetting that they’re paying for this terrible service. … Read more

I spent many hours and eventually got a confirmation that my service had been cancelled and I got my next invoice 3 days later, and another one the following month!

I have given up phoning or trying to chat online so I submitted an email instead. 10 days later still no response other than the automated acknowledgement that they received my message.

I read the web site information as I want a low cost very simple bookkeeping system. The Myob system sounded ok and I signed up. THEN upon trying to download the system, it became apparent it is NOT suitable for laptop computers, only mobile phones. I only use laptop computer for bookkeeping. Then I tried to cancel my payment with NO response… Read more

from MYOB. The company has no time to deal with suckers who sign up in good faith. It is a scam to offer something and later say there are limiting conditions. People BEWARE!!

What a rigamarole to get the MYOB subscription reinstated , Other programs have a reinstate button as soon as you open the program , I have had to send a request to open the subscription again for myob for one of my customers , chat bot was not helpful and I wouldnt even try ringing as they are so hard to reach.. I recommend -RECKON or XERO .. good service on those ones.

Myob solo was offered by bank last year and I continued it. When they sent me message that we will renew the subscription this year , i called them and asked to cancel subscription. They did not send any mail before subscription renewal and as soon as they sent me invoice I called and cancelled but they did not cancel for current year and again… Read more

took money. I have not used it for more than few days and after explaining all situation the lady on call cut my call. They have deducted money from my account already. Very bad customer services and bad company. Do not deal with it if you are small business. They extort money

myob is not working correctly today 8/7/26. no support at all. AI doesn't understand anything and is utterly useless. The worst thing they did is take our offline versions away. I have been trying to enter transactions for the last 3 hrs without success. It is disgusting where these platforms are going. Xero etc is no better