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MYOB
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PhilCIllawarra, NSW
- 4 reviews
Efficient Chat help
I had some initial questions about access to MYOB software. I didn't know what was required and was efficiently advised as to what information I needed. I didn't have the information needed to progress with my enquiry but left knowing what I needed.
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EdiolaPerth, WA
Not worth your time
I have been on the phone to MYOB about 5 times in 4 months each time I've been on hold for more than 40 minutes. I am currently having issues with the bank transaction. Before calling MYOB I call the bank to ensure everything is good from there end as this is a fast process and I have a business to run. I can't be on hold nor have my bank transaction not work as it is really unprofessional.
My next phone call will be to cancel my account with MYOB as they cannot fix their issues. Do not use MYOB it will only waste your time!
1 comment
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Kylie-Jean M.South East Queensland, QLD
- 2 reviews
Tech live chat MYOB
Fantastic, great short wait instead of on phone forever, and was able to work with tech person on chat to have issue fixed in a timely matter. loved using this platform
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BryanPerth, WA
- 3 reviews
Unlawful practices
I have had this account for years until they increased the monthly charge beyond what was reasonable. When I tried to cancel the account, there is no menu option to cancel as described in the support documentation. That leads to 'phone support', and waiting on hold until I give up (over 30 mins). When I finally decide (after a month) I just have to wait and wait and wait, I'm told the cancel button is mysteriously missing. And now I can't cancel the account until the month I waited is paid first. No payment, no cancellation. They won't put this in writing, or send me any confirmation of trying to cancel. This is the worst of business practices and I question how lawful it is. Of course, all the call centres are off shore. Shameful.
6 comments
MYOBMYOB
Hi Bryan, cancellation of an subscription can be done by navigating to your my.MYOB account https://my.myob.com.au/Pages/Default.aspx and selecting My Products>>My Products>>Request Cancellation optio... Read more
n. Alternatively, do feel free to send us a message with your product serial number and best contact number so we can arrange for one of team to reach out to offer assistance. Regards, StevenIf only this were true. Firstly, MYOB Support agree the cancellation option is not (at least in my case) there as you describe. Secondly, I contacted support and spoke to the team (as I said in my r... Read more
eview above) and they didn't assist and refused to cancel my subscription. I'm now waiting for a call back from a more senior MYOB manager which I doubt will ever happen. I also doubt you investigated my review and instead have given a 'cut and paste' reply from the unhelpful MYOB help page. Your response to my review could have been written by a bot called Steven for the lack of insight it demonstrates.MYOBMYOB
Certain subscriptions would require direct contact with our team to organise that subscription cancellation. In saying that, we’re happy to organise that contact with the team if required. In order to... Read more
do so, sending us a message with your product serial number and best contact number. Regards, StevenSimilar opinion? Write a review on ProductReview.com.au!
Tony PQueensland
Year in year out MYOB has failed me and cost me time
I'm on a tight budget to deliver a cost-effective Audit service for not for profit associations
Year in year out MYOB has failed to allow me to do this in a timely manner.
More often than not there is always an issue with getting access.
So I call MYOB for help and after being on hold for 20 min, They were not very helpful at all....
I responded to my client accordingly, requested they contact MYOB directly and have it sorted out.
I also suggest they should move to XERO . Xero Just Works and we never have user login issues, very easy and pleasure to use.
I also offer a free conversion over to XERO because once again my time was wasted just trying to access the client accounts.
1 comment
MYOBMYOB
Hi Tony, sorry to hear that you have had that ongoing experience with contacting our team. If you do have an enquiry including login issues, you are welcome to post on our Community Forum https://comm... Read more
unity.myob.com/ I’m sure the MYOB Community made up of MYOB Support Moderators, other users and MYOB Staff would be happy to assist. This is another support channel available to users other than directly contacting our phone-based team (www.myob.com/contact-us ). Regards, StevenSimilar opinion? Write a review on ProductReview.com.au!
SandyNorthern Region, NSW
It's all I need
I find it very easy to use.
Everything is in simple terms and easy to find.
The staff there go above and beyond in their service. Well done guys in the Live chat teams
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I only use Ace Payroll
While there is variable knowledge across those supporting Ace p, the support is always of a high standard & exhibits an overall excellent understanding of the system and employer obligations regarding payroll obligations.
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Melissa BalfoortSouth East Queensland, QLD
- 2 reviews
It is my preferred CRM
It is my preferred CRM.
I find it very easy to use.
Everything is in simple terms and easy to find.
I would recommend over other packages.
Thank you very much. I Don't know what else to say to make up the 30 words!
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Skin S.South East Queensland, QLD
A long time MYOB user
I would thoroughly recommend MYOB over all other packages not only for its easy to manage software but for its great support teams, they will find the correct person to sort your query out even though it may take time that is past the agents hours
The staff there go above and beyond in their service. Well done guys in the Live chat teams
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RickGreater Melbourne (Metropolitan), VIC
- 4 reviews
Live Chat
It was great to have "Live Chat" and not wait hours on phone hold. Our problem was solved within minutes of inquiring. Until now I felt support failed badly due to the long period on hold.
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berri Greater Melbourne (Metropolitan), VIC
awesome
very good and very easy to use , much easy for the invoices and more future as my customer very happy from the online invoices as well , i keep going ,m
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The reviewer stated that an incentive was offered for this review
AMANSydney
- 6 reviews
MYOB call centre
I'm a bookkeeping partner and find the customer service line slow with service and have at times have to talk to up to 5 different staff members to fix a problem that doesn't seem too technical.
My latest experience was to ask for help updating a customers email address on an essentials file. This took 2 phone calls, speaking to 3 different operators and 45 minutes before it was done. It was a simple fix that MYOB could only do. The second operator didn't really ask to many questions such as "what is the email address I need to update the f...Read more
2 comments
MYOBMYOB
Sorry to hear that you have had that experience. Our Help Article: https://help.myob.com/wiki/x/DyHnAQ would be able to assist with the process of changing an email address for a user. Should that pro... Read more
cess not work as expected, if you would like to send me a message with your serial number and email address (old and new) we’ll be happy to investigate further on your behalf. Regards, StevenHi Steven,
Your missing my point, I understand how to change a email address but this was something more technical that required MYOB to change cause it was a partner file, which after 45 minutes in t... Read more
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Srivallabh JajooGreater Melbourne (Outer), VIC
MYOB Software
It is a good product. I have been using this product for almost 20 years. Initially it started with Accounting software and they added Payroll which made this product more attractive.
It will be good to get the product with Self Managed Super Fund management.
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HemaPerth, WA
Myob online+telecon support is impressive!
I had two myob queries in the last two days and both were resolved to my satisfaction. Though there is a slightly longer wait time, myob support team took the time to understand and support where assistance was required. I also came to know of invoice payment links to improve cashflow management which we are happy to use.
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An Awesome Payroll product
The product is easy to use once I learnt how to use it. Wonderful help just a phone call away and when they're busy will ring back as soon as!
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Online chat assistance
Very helpful, quick to respond to my query. Was an easier process than I thought it was going to be. Instructions given were clearly understood and in a professional manner.
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TracySydney, NSW
Easy to use
I have now been using MYOB for years. I have never had a problem in getting issues fixed. Everyone I have spoken with at MYOB has trying their hardest, I feel, to help me out. The Community forum is fantastic as well to learn different features. Would recommend to anyone
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johnSydney, NSW
MYOB13
my interaction with Mayadat was helpful & courteous. i have used MYOB for over hh40 years without any problems both for home recording as well as when i worked for a comms company.
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PeterSydney Surrounds, NSW
Live Chat
I have used MYOB for many years and I love it.
Only occasionally have I used Live Chat, today being one of them, I found the response quick, easy and resolved my issue in simple steps.
Thank you Luyanda.
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Made accounting easy
I have used MYOB for years.
it is easy to use and the customer service is good. they are very responsive!
It is also good for value.
Highly recommended. AAA+++
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Questions & Answers
eric z.asked
How to import sales invoice from Excel to MYOB? Any format?
No answers
Cheryl H.asked
Payroll Question. I have paid someone twice realised what I had done and then deleted it however I had already sent off to ATO so now my MYOB is less than the ATO. How can I fix that. Should I do a negative pay. Looking back I realise I should have just reversed the pay i duplicated :(
No answers
Stella B.asked
What are the uses of MYOB accounting software in business organization?
No answers
Details
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MYOBMYOB
Hi Ediola, if you are expecting to see a transaction in your bank feeds that hasn't come through we do recommend checking your Internet Banking/bank statement to see if the transaction is listed. If t... Read more
hat transaction is not listed, then do speak to the bank. If that transaction is listed and hasn't come through to your MYOB software, additional investigation would be required. If you would like to send us a message through this channel with: - your product serial number - a copy of the bank statement/Internet Banking showing those transactions