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MYOB
4.0 from 2,186 reviews

Reviews

(1,323)
(342)
(126)
(75)
(321)
  • Transparency
    3.2 (281)
  • Customer Service
    3.4 (213)

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On the money every TIME

published

Strait to the problem, fixed it and out of there and back to work, when you are under the pump and need it done now you need MYOB great service

Josephine

Josephine

  • 2 reviews

Account edge user

published

If MYOB hadn't dropped support for mac users I wouldn't have this problem. I cannot upgrade my mac software and so am presented with a number of expensive alternatives. Once again you have disregarded mac users. I remember when MYOB was cross platform.

Transparency
Customer Service
Christine D

Christine DHunter Region, NSW

1st Class Customer Service

published

Having to update my MYOB because of changes to payroll STP I found the Customer Contact person not only helpful but patient and understanding with someone who is not a computer expert. She actually installed the program for me by accessing my computer as I was having problems downloading. She was polite and knew exactly what to do, making my point of contact with MYOB seamless.

Transparency
Customer Service
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Teach a man to fish...

published

Took a while to find the department with enough resource to answer my query, but it was found. The rep took time to train for similar future concerns. I'm better off now. It was worth the wait.

Transparency
Customer Service
Tricia

TriciaWestern Australia

Normally can't get through in a reasonable time

published

The company is paying a fortnightly rate of over $180 per month and we hardly use it because we cannot get timely access. On the odd time when I have needed to hang on to resolve a problem the service is very good

Kathy

Kathy

  • 4 reviews

Wonderful for small business with few employees

published

After not having done payroll for over 10 years, I couldn't believe the changes that had taken place and was feeling quite antiquated and wondered why did this have to change: So .... I was pleasantly surprised with how well the information was given; easy steps and I was stepped through the whole process and found myself looking forward to the whole new payroll process that I had just learnt. I found my fossilized self apologizing for taking up her time as it did take a while. The whole experience with such a friendly agent left me with a smile on my face and gave me my confidence back. Thank you.

Transparency
Customer Service
Muzz

MuzzPerth, WA

  • 2 reviews

Most helpful

published

Very helpful,understanding,friendly and patient,made the experience easy and pleasing,especially for someone who doesn't understand the system very well,i was assisted through all the processes required and the correct result was achieved,thank you

Transparency
Customer Service
Brett

BrettSydney, NSW

It is fairly easy to use once you get the hang of it

published

Could be a little more innovative with some of the calculations, For instance Leave Loading only rounds up to the nearest cent (per hour) instead of decimals of the cent, which once it is multiplied by the hours, actually makes the final calculation a few cents incorrect

Customer Service
Hawthorn

HawthornGreater Melbourne (Metropolitan), VIC

Patient and friendly service

published

Excellent and friendly support service. I am technically inept but she patiently guided me through to solve my problem. She kept encouraging me to keep going when I was not able to find files. Wonderful service!

Transparency
Customer Service
Financial Planning Services

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Judy

JudySydney, NSW

  • 2 reviews

MYOB phone support is Gold!

published

Whenever I hit a snag with my bookkeeping, I'll ring MYOB knowing I'll get a solution quickly, so that I can carry on working. The wait time is pretty good, and they'll call you back too so you don't have to hold on.

Transparency
Customer Service

Excellent support person, software needs further implementation

published

Excellent support team.
Program is easy to use although some error messages are more for the developers not users. I use payroll STP though.
However in conclusion, it is a good software.

Great tool

published

Helps me stay on track with my banking
Very helpful tool. The link between banking and MYOB is very helpful
For someone who hates book keeping and prefers to work with her hands this tool has been very useful

Transparency
Customer Service
Susan Abela

Susan AbelaSydney, NSW

MYOB -,The Solution

published

I intend to master other MYOB modules to improve myvbusiness efficiencies and time effectiveness. MYOB Support staff resolved my urgent issues and helped optimise my business strategies during a difficult period of time.

Transparency
Customer Service
Jacinta

JacintaGreater Melbourne (Inner), VIC

Great customer service

published

Andrew was wonderful and helped me through my questions. My computer skills are minimal and so his patience was appreciated. The system is very easy to use and perfect for my business. Recommend this system

Transparency
Customer Service
PMcG

PMcGSydney, NSW

it could be better

published

there is a lot wrong with myob as you are probably aware, but when it works it is a great way to manage sales accounts and payroll. I just wish that it didn't fail on a few levels with the online file sometimes.
and printing invoices to a desktop printer is a nightmare sometimes. every couple of hours it will not print without a restart when connected to the cloud, but all in all it's not that bad

Transparency
Customer Service
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Bev Lees-Skinner

Bev Lees-SkinnerSouth East Queensland, QLD

all sorted

published

No issues here and all was handled very professionally. Single Touch Payroll had issues but it was the ATO end. Myob was all good their end. The worst part I suppose was o hold but t o be expected. Need music to listen to, rather than the same tune or a comedian. anyhow all good here

Transparency
Customer Service

closing off financial year end and roll forward balance - balance sheet did not balance

published

Happy with the service provided . Manage to resolve within hours , very patient and courteous over the phone dealing with the problem and it was resolved . Keep up the good work , especially over a testing period that we all going through .

Transparency
Customer Service
Impreza999

Impreza999Unincorporated, VIC

Great customer service

published

The customer service was number one in recommending the best product and version of MYOB to compliment the current program i have. Very quick and professional......would recommend it to anyone!

Transparency
Customer Service

how to send reports to ATO

published

I was not informed of how to fully implement the payroll service to go to ATO. I queried how the reports get to the ATO as on my ATO file it was showing no payroll attended

Claire H

Claire HNorthern Region, NSW

Great help

published

Technical 2 help was great I was given clear instructions on what I needed to do. Must say the initial person on the first part of the call was a little frustrating as I could not get across what I needed.,

Transparency
Customer Service
Page 1 of 110

Questions & Answers

Mary H

Mary Hasked

I need a report that shows GST detail with all sales and purchases in the month. MYOB has suggested I run 3 reports for this and not one of them gives me any of the info I need.
I need to be able to reconcile the figures in MYOB back to my BAS statement so I need to filter down to the individual transactions....I am using MYOB Essentials with Payroll

1 answer
MYOB
MYOBMYOB

Hi Mary, the GST detailed report will based on tax codes listed on the transaction. If you are running that for an accrual basis it will show you all the transactions for that month.

If you are on an cash basis, the report will show all the payment transactions. As it's reporting on the payments it may not be reporting all those transactions recorded within the month i.e. invoice was recorded in the month but the payment has not come in until the following month. As such, you may need to combine this report with an accrual based GST detailed report to get a full list of transactions recorded in that period.

For future support enquiries, we do have an MYOB Community Forum where we would recommend posting support enquiries - https://community.myob.com
Regards, Steven

Stuart D Holt

Stuart D Holtasked

What does the Error message "Account Max Level"mean?

2 answers
Kathryn
Kathryn

I'm not good with myob I get help from a friend who is an account, but I think it could be that you have a limit of how many accounts you have started in MYOB think the max is 4. eg personal account, buisness account, sports club account if you are a secretary doing the club accounts. hope that helps. someone else may help more sorry.

Stuart D Holt
Stuart D Holt

Kathryn

Thank you for your information. I suspected that might have been the problem but I could not find an answer in the User Manual; hence my question on the Web. I have fixed the problem in the meantime.

Regards
David

Sandra

Sandraasked

Why the myob invoices app gets SO slow and even comes back with errors when trying to put a new line, or new item. Also gets SO slow when is the end of the month. Could you please explain

No answers

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