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Not worth your time
I have been on the phone to MYOB about 5 times in 4 months each time I've been on hold for more than 40 minutes. I am currently having issues with the bank transaction. Before calling MYOB I call the bank to ensure everything is good from there end as this is a fast process and I have a business to run. I can't be on hold nor have my bank transaction not work as it is really unprofessional.
My next phone call will be to cancel my account with MYOB as they cannot fix their issues. Do not use MYOB it will only waste your time!
I have had this account for years until they increased the monthly charge beyond what was reasonable. When I tried to cancel the account, there is no menu option to cancel as described in the support documentation. That leads to 'phone support', and waiting on hold until I give up (over 30 mins). When I finally decide (after a month) I just have to wait and wait and wait, I'm told the cancel button is mysteriously missing. And now I can't cancel the account until the month I waited is paid first. No payment, no cancellation. They won't put this in writing, or send me any confirmation of trying to cancel. This is the worst of business practices and I question how lawful it is. Of course, all the call centres are off shore. Shameful.
Year in year out MYOB has failed me and cost me time
I'm on a tight budget to deliver a cost-effective Audit service for not for profit associations
Year in year out MYOB has failed to allow me to do this in a timely manner.
More often than not there is always an issue with getting access.
So I call MYOB for help and after being on hold for 20 min, They were not very helpful at all....
I responded to my client accordingly, requested they contact MYOB directly and have it sorted out.
I also suggest they should move to XERO . Xero Just Works and we never have user login issues, very easy and pleasure to use.
I also offer a free conversion over to XERO because once again my time was wasted just trying to access the client accounts.
I only use Ace Payroll
While there is variable knowledge across those supporting Ace p, the support is always of a high standard & exhibits an overall excellent understanding of the system and employer obligations regarding payroll obligations.
A long time MYOB user
I would thoroughly recommend MYOB over all other packages not only for its easy to manage software but for its great support teams, they will find the correct person to sort your query out even though it may take time that is past the agents hours
The staff there go above and beyond in their service. Well done guys in the Live chat teams
MYOB call centre
I'm a bookkeeping partner and find the customer service line slow with service and have at times have to talk to up to 5 different staff members to fix a problem that doesn't seem too technical.
My latest experience was to ask for help updating a customers email address on an essentials file. This took 2 phone calls, speaking to 3 different operators and 45 minutes before it was done. It was a simple fix that MYOB could only do. The second operator didn't really ask to many questions such as "what is the email address I need to update the f...
It is a good product. I have been using this product for almost 20 years. Initially it started with Accounting software and they added Payroll which made this product more attractive.
It will be good to get the product with Self Managed Super Fund management.
Myob online+telecon support is impressive!
I had two myob queries in the last two days and both were resolved to my satisfaction. Though there is a slightly longer wait time, myob support team took the time to understand and support where assistance was required. I also came to know of invoice payment links to improve cashflow management which we are happy to use.
Easy to use
I have now been using MYOB for years. I have never had a problem in getting issues fixed. Everyone I have spoken with at MYOB has trying their hardest, I feel, to help me out. The Community forum is fantastic as well to learn different features. Would recommend to anyone
Questions & Answers
Payroll Question. I have paid someone twice realised what I had done and then deleted it however I had already sent off to ATO so now my MYOB is less than the ATO. How can I fix that. Should I do a negative pay. Looking back I realise I should have just reversed the pay i duplicated :(
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