MYOB ARE CROOKS
I was with MYOB for 7 years. Price increased from $29 in 2015 to $48 in 2019. I asked for a refund on the day the direct debit was going to go through and they would not refund. I cancelled my subscription and went with quickbooks that was 60% cheaper.
NO HELP FROM HELP LINE!!
Product is only just ok, very basic! but what ever you do DON'T call the "HELPLINE" they are No help at all!
not once have i been able to get help!
you're better off googling it and getting some sort of blog on youtube to help you.
not sure what the money we pay goes to but the service is terrible.
Product is not straight forward and a mission to find anything!
Biggest mistake I made to swap over to this. Will be looking for a new product in the new year.
Why when you run a GST detail report for example does it not put the invoice number (instead of a useless reference number) that would help you quickly identify the transaction?? No you must click every one of your 200 transactions for the quarter to try and find why your report does not match back to your accountants! They have a running balance which is useless in this report - and do not show the whole amount of the invoice (ie invoice +gst). Each invoice is split into every single thing you charge for so its like trying to find a needle in a hay stack!!! WHY WHY?
User unfriendly product
If you think you know how to operate MYOB then you are totally mistaken if you think you can use MYOB Essentials. It is without doubt the most stupid user unfriendly system around - so sorry that I changed over - will see the year out then changing to something else. While the old MYOB was very basic and simple to use Essentials is not - nothing is straightforward and everything is a mission to find. DO NOT change to this system ever!!!!!
Absolutely stay away!!!
Customer support is non existent.
Aggressive pricing and over changing without prior consent!
Very slow to load
My biggest ever mistake was joining this joke of a company!
I would recommend to look very well whats out there before deciding.
To hard, to expensive and poor customer service
To cumbersome and hard to use over multiple devices. As a Builder and trades person i have found it is just to complex and overpriced. Use quick-books instead, much simpler especially if working off a mobile device onsite.
Terrible customer service! Do not sign up to myob
Absolutely appalling customer service! Do not sign up to MYOB! As a new customer I am still in the initial set up the stage and just having a simple step like Bank Feeds set up is ridiculous! I have been awaiting approval for weeks now and every time I call MYOB and wait on hold for hours at a time they tell me it's my bank's issue even though my bank has given me a letter saying its all completed from their end. Terrible customer service who pass you around and waste your time! I will be cancelling and going to another accounting software.
Aaaarrgh its a trap, I signed up for $30pm a month a few years ago and they keep putting the price up by $5 when it suits them. My subscription is now $60pm and I can see few improvements except for the two factor authentication which as a small home business with only 3 employees is just annoying. There is literally no value for money here and I have no idea how to get out of cloud accounting without losing all of my data, to do so would cost time and money that I simply don't have.
AccountRight Live Plus - Poor value for money aggressive annual pricing and poor service
Have been using MYOB in various forms since 2011, generally happy with software performance. But........once we went on the annual and then monthly subscriptions for AccountRight Live we got continual annual price increases of 10% or more (so that is 10%+ compounding). Phone complaints were greeted by people saying sorry but that's how it is. Email complaints unanswered. Finally when the latest price increase came in earlier this year I started looking for alternatives. In my opinion good alternatives exist for our purposes for about 25% of the...MYOB price. So I called MYOB to try to get a better deal, thinking that they might value long term customers. After talking to a helpful person for quite a while, it was clear he couldn't do anything to help. So we went ahead and purchased the alternative software and went through the transition process. Then I called MYOB to cancel the subscription. It took 25 minutes to be transferred to the 'cancellation team' who then wanted to offer a 50% discount. Eventually the subscription was cancelled, but not before being told that the next direct debit would still proceed because I hadn't given enough notice. I asked for evidence of where and when I had agreed to this term. Of course the cancellations team can't help with that and I was just referred to the terms and conditions on the website. My recommendation is to give MYOB a wide berth!!
One of the worst services I've ever used
I use a Mac and MYOB is extremely incompatible with Mac.
Mac compatibility issues:
1. I couldn't use an online version of MYOB because it wasn't compatible with mac, so I miss out on benefits of other cloud-based software.
2. When Single Touch Payroll became a legal obligation, my MYOB program (AccountEdge) was not compatible. I was provided a password from MYOB to give to the ATO as an exemption. When I asked MYOB where I should call at the ATO they could not advise and just suggested I call the ATO to find out. I couldn't find anyone at t...he ATO that knew what to do with this password, lots of wasted time on the phone trying to work this one out. 3. Just recently there is a new update for Mac, but MYOB AccountEdge isn't compatible with the new update Catalina so I can't update my mac. I am therefore missing out on the important security and privacy updates for my mac because if I download them I've been advised by MYOB I won't be able to use my MYOB program. 4. Looking at MYOB on a MacBook pro will hurt your eyes. It looks like my computer has gone back to 1995. I contacted MYOB about this and they told me deleting the program and downloading it again would fix the display issues. It didn't. More wasted time.
Better than the last system but the 2 stage authentication drives us nuts.
Most of the system is great, aspects of the log in is not so great. Biggest gripe, if I need to discuss a problem or something that we can't resolve, making contact has steadily got poorer over the last 12 months, it used to be that I could make the call and have a resolution in about 20 minutes, now, I often give up.
I agree with most - The package works for me but when things go wrong then you wait and wait and wait, I have been on hold for an 1:30:57 seconds waiting for a Technical support person to fix my MYOB. Then when you get through to technical support they start the process of asking all the questions again. Surely the previous person wrote an incident report and attached all the relevant information to the holding call of the incident report
Unauthorised Direct Debits
MYOB started in June 2019 doing multiple bank direct debits. Tried phoning many times to stop this and obtain a refund. It's now October 2019 and still not resolved. Their South African call centre that you get routed to is hopeless. Customer service is wat below par.
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Questions & Answers
I need a report that shows GST detail with all sales and purchases in the month. MYOB has suggested I run 3 reports for this and not one of them gives me any of the info I need.
I need to be able to reconcile the figures in MYOB back to my BAS statement so I need to filter down to the individual transactions....I am using MYOB Essentials with Payroll
Hi Mary, the GST detailed report will based on tax codes listed on the transaction. If you are running that for an accrual basis it will show you all the transactions for that month.
If you are on an cash basis, the report will show all the payment transactions. As it's reporting on the payments it may not be reporting all those transactions recorded within the month i.e. invoice was recorded in the month but the payment has not come in until the following month. As such, you may need to combine this report with an accrual based GST detailed report to get a full list of transactions recorded in that period.
For future support enquiries, we do have an MYOB Community Forum where we would recommend posting support enquiries - https://community.myob.com
What does the Error message "Account Max Level"mean?
I'm not good with myob I get help from a friend who is an account, but I think it could be that you have a limit of how many accounts you have started in MYOB think the max is 4. eg personal account, buisness account, sports club account if you are a secretary doing the club accounts. hope that helps. someone else may help more sorry.
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