MYOB

Bought AR in 2018. At renewal decided onto to buy the online support package. Just use it on my laptop as out business is just small. After a couple of weeks got into the confirm your company file loop with them. No way to do it. Service centre couldn't help. Locked out of my own file on my own laptop. More endless hours on the phone to them. Absolute nonsense

I have used MYOB for many years and usually don't have too many issues.
When I do have an issue, trying to actually talk to someone is a nightmare. I have wasted hours just sitting on hold for a 10 minute conversation to fix the issue. I don't find the help files very 'helpful'. I could spend hours trolling through information that doesn't help, then have to spend more time to then phone them.

Bugs, MYOB billing errors, overcharging, extraordinarily long and complicated procedure for resolving billing complaints, no live version for multi-currency users after being first told it was coming 'soon' in 2014. I'm looking for reasons not to abandon MYOB and switch to a different system.

I signed up at recommendation of my accountant. Had trouble importing products from Quickbooks. Tried help desk twice. Waited 35 minutes both times. First time i hung up. Second time was told he couldn't help me and would put me through to some one else. Waited 20 minutes and was then cut off. Customer service non existent. Took 25 minutes on hold to cancel subscription

I would like a better response when you have a bug or something in your system which affects the operation of MYOB overall. Yesterday I wasted a lot of time trying to find out what was happening. There was nothing on your website stating you had a problem and was in the course of fixing it. There was no email to your clients to notify us. I waited over an hour to speak to one of your operators (who I will say was very efficient and professional) to inform me that there was a problem.
I have used MYOB for over 20 years and find the program usually runs well.
My only wish is the following:
Improve your communication with your clients instead of the clients wasting hours trying to make contact with you.
thanks
Robyn

with no warning they shut down the portal for the superannuation payments,
have to upgrade?? i think i will get another program this is ridiculous behavior.
cannot imagine how many people are disadvantaged by this.

I find many things frustrating with MYOB essentials. A big one is when you do reconciliations it shows all the information on your screen but when you print off a detailed report alot of that information does not print. No recurring transaction feature. MYOB support as time has not being the best and the wait time has being very long. They keep putting up there monthly subscription fee..After about 14 years with MYOB I will soon be changing to Xero.

All the information is current. The services run fast and with ease. Customer services are great. There's no knocking myob back. I'll guarantee anyone who uses it and will use it that they will not be disappointed. Satisfaction guaranteed. That's a fact.

They are hopeless to deal with when there is a problem with bankfeeds. It is going on 3-4 weeks now and they still can't resolve it. Not good for business when we need to keep our data base up to date. And no-one can seem to help and they are good at saying someone will call you back or email and you get nothing.

I find MYOB easy to use. Everything is set out in a way that makes it easy to understand. We own a small business and are happy with this accounting software.

only way to cancel subscription is to call up. Too bad when you live outside the times zone like i do and have a busy schedule. Wait times are always over 30mins when I have called. Finally got through to cancel an was sent no confirmation email from a very rude operator. Still has not cancelled

Just like to thank Caleb he was terrific to deal with ... could totally understand every word he said ... he solved our problem and a joy to deal with. This also served to view MYOB in a different light after the first call who hung up on me and the second one who was no help at all. Thanks again Caleb

Like many of the others below, I purchased stand alone MYOB a couple years ago for $400-$500. I have never had to pay anything since. I am now shut out of my MYOB because I haven’t upgraded to the online license version. I cannot see any justification of why or how this online service should cost $45 per month ($540 per year). I run a small business and this is not justified for what is offered.

So essentially I am being held ransom for an exorbitant amount of ongoing costs.

Not to mention the ACCC have flagged that MYOB has bought out a competitor ‘Rekon’ which is now verging on a monopoly, and I am sure further price hikes to follow.

I am infuriated at the situation and going to follow up with ACCC because this is wrong on soo many levels. To the MYOB punching bag who responds to these blogs with “sorry to hear that, please message me and we will look at your case”... don’t bother.

I paid $400 for Account Right Standard a few years back. I am a small business. I used it for at least 4 years without monthly fees (naturally as it cost $400),it was nothing special but it did the job. Myob as a money grab (they have some difficulties) have decided to charge me and all similar $60/ mth now to use the software (I purchased). The gall, I am actually laughing so much. Stay away if you are a small biz, tradie or similar, just find a free simple invoice form online, trust me it works, MYOB will try to squeeze you down the line. Once they have you in with all your records, they can set the pricing bar higher and higher.

I cancelled my subscription in June. Until now, they’ve kept taking my monthly fee from my credit card. Finally I believe they have cancelled and they won’t refund the fees backdated until June, even though service was supposed to be cancelled.

Myob sent me an email saying my credit card had been declined and they would charge me $10. I rang to find out why - because I had updated my new credit card through their online system. During the phone call, support said they would update my new details then and there. A week later I received a second email saying that - the day before - my credit card had been declined and they would again charge me $10. I checked with my bank and there had been no problem with my card. I then updated my new credit card details online - for a second time - and rang Myob support and asked them what the problem was. Support quoted my old credit card number back to me. This despite these numbers having now been now updated 3 times. I then updated a 4th time time and paid for my subscription while on the phone. I hope I do not receive another email next month. All up this has cost me about two hours waiting on the phone to speak to Myob support to get it fixed and according to Myob emails: $20. Myob Essentials Online does not have the facility to display the numbers it holds for your credit card - so there is no way to check if the details have been correctly updated after doing so. The only way to find out is receiving an email saying they will charge you $10 because a payment was declined.

Sorry negative feedback here. Firstly the cost has gone up significantly - from $29 per month to $45 per month. I looked into cancelling a year or so ago but was told I could not export my data based on the package I had. Eventually I decided to just keep PDF copies of my data and cancel my subscription because $45 per month is way to expensive for what I need. I emailed "client services" twice to cancel my subscription however it seems my emails have been ignored. Then I get a call from the finance team chasing payment and saying I have to phone to cancel, not email, but first have to pay what is due to date before I can cancel. The fact that I had previously emailed to cancel my subscription doesn't seem to matter. Apparently it is in the "terms and conditions" that we have to call and that is that. Would have been nice for someone to respond to my emails about this. Reinforced my decision to cancel as customer service obviously is down the list of MYOB priorities.

After waiting on the phone for over 30 minutes and no response I will put this in writing and hopefully get a quicker answer. I want to know what has happened to my reconciled months of bank recs since June 2018. There the other day and gone today. Do I have to re-do the bank recs since July 2018? I believe the latest upgrade has wiped them out - done 29.11.2018. What do you think MYOB!

Lost 3 hours work, the system did not dutifully record the work done. Have to do it again.

Very very disappointed.

Have worked with MYOB for over 10 years. Love it. On rare occasion when I have had a problem it has been quickly resolved by MYOB staff over the phone.