MYOB

the phone service is the worst ever - 4 days all day trying to do something and I have still go nowhere many time hung up on - waits of 4 plus hours discusting

MYOB are the new 'Telstra'! Terrible doesn't even begin to describe the experience I've had, and I only joined in January. The file is a complete mess due to the conversion their migration PARTNER MMC Convert did, and I haven't been able to fully use the file. The problems started straight after MMC Convert proudly told me that the migration was… Read more

done without errors, but when I looked at the files I found multiple issues including but not limited to, the following: * the Profit & Loss and Balance Sheet in MYOB not matching <original accounting software> * the MYOB file not reconciling properly overall * incorrect sales account allocation in Products and Services * GST and tax code issues, including changes involving FRE, GNR and N-T * mapping suppliers tax code FRE (GST Free) <from original software> to N-T (not reportable) in MYOB * incorrect customer and supplier data * duplicate contacts * suppliers being added as customers * shipping addresses being added when they shouldn't * customers being imported as “Company” by default * Products and Services data being incorrect * GL/account structure changes, including new GL accounts being created and the account structure no longer aligning with <original accounting software> * transfers between bank accounts processed as journal entries instead of transfers * spend / receive money transactions created but not allocated prior to the conversion period * bank account or bank-type classification issues * repeated remediation attempts that have not properly resolved the migration outcome

The list goes on!

It's so bad I had to re-subscribe to the original software company just so I could do my BAS!

Their customer service is non-existent! I rang "customer service" on 2 occasions. The first time I waited 45 minutes to ask how I could have the file cleared so I could start again myself. I explained the issues MMC Convert had created and she didn't have an answer so put me on hold for 5 minutes. When she came back, she parroted exactly what I had told her <wtf>. I explained again, so she searched and gave me an answer straight out of an AI. Short version: They can't do it.

Attempt 2: I had a question about the payroll package I was using. I waited 55 minutes before being able to speak to someone, which lasted 2 minutes as he didn't have the answer and said he'd need to transfer me to someone else and dumped me back in the queue without any warning. I gave up waiting after 1.5hrs!!!

I had high hopes for MYOB and was looking forward to switching providers. This mess however has steadily gotten worse over the now 4 months and I can't wait to get away from them.

Seriously - do yourself the favour and steer clear of these clowns. Worst software ever!

NOTE: I've been in private discussions with a lovely customer service person from MYOB who has continued to try and get this resolved for me. To date, it hasn't happened and the Senior Customer Resolutions Analyst that was initially looking after the mater hasn't done anything other than offer empty promises without moving the issue toward being resolved!

It turns out THEY'RE having problems with their new accounting software and "can't issue the refund just yet."

EDIT: 96 days ago (as at 9 June 26), I was promised a refund. I am STILL waiting for the refund despite numerous requests and promises. UN-believable!

Far too expensive and trying cancel my subscription and obtain service was absolutely an insult to my intelligence. Avoid them and all cost and shop elsewhere. A nightmare!!

Horrendous product, horrendous support I used to use MYOB 30 years ago and it was amazing. But its lost its way and XERO is way better. Invoices from suppliers never go through to the product so you can miss paying suppliers. Support is pretty… Read more

useless. And their phone system shows the people responsible for user experience have never called the system and done UX testing.

Im deeply disappointed and will move to Xero - which is so painful after 4.5 years of trading - but I cant bare to use this product anymore.

Oh and a Chartered Accountant too with 30 yrs of experience under my belt.

I have been on hold for support for an hour and twenty-four minutes and waiting. The support I need is not relevant to this post. Noting the experience for the record is. Profile: 20+ year customer. Absolute disgrace. Note to MYOB: don't bother… Read more

posting here how sorry you are to hear of my experience. I won't believe you and nor will anyone who reads it.

I’ve found MYOB really easy to use. All my key cashflow info is right there on the dashboard, invoicing is simple, and I’m loving the new MYOB Assist app - no more lost receipts and unclaimed expenses! Show reply

Customer Support is basically non-existent. It is practically impossible to contact a real person for support. Doesn't matter if you open one, or ten support tickets, they do not reply. Or you can try calling and wait on hold for almost an hour and hope they can resolve your issue. It's pretty obvious their staff layoffs over recent years, in… Read more

favour of AI, has crippled their customer support. Even the generic replies to reviews on here are all AI generated.

9 years I've been a loyal MYOB customer, surely they could at least respond to support tickets.

I have been with MYOB for over 15 years. Of late the support has been appalling. I have had an issue with credit card payments not automatically reconciling, and after 5 seperate phone calls of an hour and a half each, going over the same issue with another kind but ultimately unhelpful support person, only to be promised that the issue has been… Read more

escalated to their development team and that I will be updated, and then not to hear anything back! Frustrated to the nth degree -absolutely no ability to escalate the issue myself! I have started using Xero for some of my files due to MYOB abruptly ceasing their offline file support and all I can say is RUN DONT WALK.

MYOB has been one of the most disappointing software and customer service experiences I have encountered. MYOB is one of the most frustrating companies I have ever dealt with. The software feels outdated, clunky, and unnecessarily complicated. Simple accounting tasks become far more difficult than they should be, wasting valuable time and causing… Read more

unnecessary frustration.

What is even worse is the customer service. My experience left me with the impression of a company that makes it easy to sign up but unnecessarily difficult to leave. The cancellation process felt deliberately complicated, with repeated delays, obstacles, and generic responses instead of straightforward assistance. Rather than resolving issues, support staff appeared focused on directing customers back to the Terms and Conditions and avoiding responsibility for the underlying problem.

The attitude displayed throughout my dealings with MYOB was particularly disappointing. Legitimate customer concerns were met with what felt like dismissive and arrogant responses, leaving the impression that customer satisfaction is a very low priority. In my view, some of the practices and responses I encountered raise serious questions about whether the company is meeting the spirit of Australian consumer protection expectations.

After reading the large number of similar complaints online, it is clear that these issues are not isolated. The same themes appear repeatedly: poor customer service, billing disputes, cancellation frustrations, unresolved complaints, and customers spending countless hours chasing answers.

Accounting software should save businesses time. MYOB does the opposite.

I regret choosing MYOB and would strongly encourage businesses to carefully consider alternative providers before committing their money, time, and trust to this company.

myob don't bother responding to my review

I went to test MYOB on a trial period some time ago. I couldn't navigate the website and there was minimal help available. I decided it was not for me. I was not able to navigate my way to cancel the account and I sent them a message to cancel it for me. No response. I emailed again. No response. They are still withdrawing money from my account… Read more

even though I have never used their account and have asked for their help to close it. Very very unimpressed with this product!...Update: Since this review was initially made I have heard from the company. I sent proof that I requested for my account to be cancelled and in my request I clearly stated I had difficulty navigating their website. They said they would look in to it and never got back to me. I contacted them again weeks later and they said they never received evidence. So I sent it again. That is when they fobbed me off and told me to call the landline and deal with someone else. Absolutely ridiculous system! Highly do not recommend because now I am trying to stop them taking money out of my account because it is still not cancelled,...Update: The date I requested a cancellation was March 5. It is now June 4th. I am tired of this company. I have finally received cancellation. No offer of a refund. Instead of offering me a refund they tried to convince me to stay and offered me some courses to learn their website and a discount. It is quite an unsatisfactory response to my 3 months plight with them. I will not be recommending this company to anyone.

I tried a 14 day free trial with MYOB. Tried to cancel but phoned and was on hold for 45 mins. I have now been charged for 12 months so I need to contact my bank to get the money bank. Stay away from MYOB. Reading other reviews I am not the only person with this issue.

2 months after cancelling my subscription still no resolution. I cancelled within my original subscription period but was still charged for another year. I have 5 support requests with 4 being closed with no response or any clarification (they just close the support tickets). I still have not received a refund or any communication. 3 calls and 5… Read more

support requests, this company has the worst processes.

You’ve been warned, I will never recommend them. Good-luck to us all waiting for refunds. I’m not holding my breath.

Only giving one star because it’s not possible to give less than that, absolute disgraceful service, waited on hold for more than two hours and then overcharged billing issue was not resolved, left a negative review and they contacted me saying if they fix the issue could I remove the review yet? Still haven’t fixed the issue.. Highway [Content Removed] stay well clear of them

I have been a MYOB AccountRight member for over 20 years. In that time the support has been seriously lacking. The phone calls are answered after being on hold for over an hour - and then they wont give you a caller reference number so that you can call back to make a complaint. They also cut you off on purpose because they don't know how to… Read more

answer the question. It is the worse support that you could ever get. It is getting worse the more you pay.

[Content Removed] Bought a perpetual licence and now they are trying to force us into paying a monthly fee and have waited until just before end of the financial year to do so. MYOB [Content Removed]

I got MYOB Business Lite subscription for MyOB. I wanted to execute a very simple report i.e. profit and loss statement. For that I had to categorise all my spend using rules which was kind of ok. But then I got lots of duplicate entries that skewed the P&L. Now, frustrated by my long spend on MyOB to get a simple report, I logged a case with MyOB… Read more

support and then I waited. Well I got a response after 3 days which was not so helpful so I responded again, and I did not hear from them for many weeks. Just to check if I raised the tickets wrong, I raised a couple of more tickets but they stopped responding at all. Now this is a paid business membership we are talking about and look at the apathy I am being treated with. I thought Xero was expensive, but at least they support and respond with tickets, at least they have sophisticated reports that work out of the box. MyOB is truly unbelievable and not in a good way! Biting the bullet and leaving for expensive competitor that works.

I received an email (from a NoReply email address) stating that action is required by 17 June and that I will lose access to my offline file, despite purchasing a perpetual licence years ago. MYOB claims that “the only change is that your company file/s will need to be online to receive product and security updates, support, and online services”.… Read more

This is false and misleading. The reality is that this change functions as a straightforward money grab. The practical effect is that I must now pay a monthly subscription, even though I bought a perpetual licence years ago. My file is tiny: roughly 20 transactions a month, no payroll, no online banking, nothing complex. It’s purely a simple record keeping file. I suspect the real reason is that Xero has overtaken MYOB as the dominant accounting software in the market.

Further, if customer support matters to you, steer clear of MYOB. You can be on hold for hours, and they don’t respond to emails, even when you have a direct contact's email address. The lack of responsiveness is unacceptable and unprofessional. I’ve now been on hold for 02:10:39 and can’t continue waiting. No customer should be subjected to this. It’s utterly unacceptable.

Terrible customer service for small businesses and lock-in subscriptions, which are hidden and not clear. Beware signing up to these guys, especially annual plans and god help you if you actually need to get anything sorted.

Absolutely at my wit's end with MYOB. A simple billing error on our April invoice has turned into a months long nightmare with no end in sight and I'm now sitting on two months of incorrect invoices. Hours on hold. Multiple support cases that go nowhere. Redirected to a "Partner Manager" I'd never heard of who never once responded. Repeatedly… Read more

told to use a portal that doesn't work. And every single time I call, I'm told to submit a support case, that the "team is inundated," and that I'll hear back when I hear back. That is not good enough. You're quick enough to overcharge but now I have to waste hours of my time chasing a fix you should have sorted weeks ago. My last call ran 1.5 hours with a consultant who had absolutely no idea what they were doing, promised to help, and never followed through. At one point I was made to feel like the whole thing was somehow my fault.

I lodged a formal complaint to feedback@myob.com on 24 April. One month later, complete silence. Not one reply. Despite their 2 business day reply timeframe?

This morning I tried calling at 8:35am and was told they don't open until 9am. If the call centre is overseas, what is the logic behind local business hours? There isn't any.

MYOB's support used to be local, accessible and genuinely helpful. Now it's rude, inconsistent and completely useless. The decline is staggering.

I've included six case numbers with this complaint, and there are likely more. Hopefully someone actually picks this up and resolves it, otherwise we'll be making the switch to Xero.

If you're considering MYOB, when something goes wrong, and it will, good luck getting anyone to fix it.

this product is very very useless would have given zero stars if was an option usless backup usless billing programers have obviously never been in business never processed payroll never submitted a BAS Statement never work in the real world

Received an email about changes that need action by 17 June I spent nearly 4 hrs on hold (several calls) to be told that the product I bought (now told it was a perpetual licence with no annual fee) is being withdrawn and I need to now use a cloud service. MYOB told me this is OK as its software. The discounted cost for me with rise from NIL to $99 per month. How is this legal?