MYOB

When doing a pay run, a separate window opens each time so you can report directly to the ATO. It's slow and makes the run too long. It needs to be in a single report so it can be sent in one lump at the end of the run. This gives you time to review and make any corrections. When I spoke to MYOB about this I was told my internet may be too slow (despite all my other online programs running fast) and that individual reporting is the way it is set up. In other words, "this is how we've set it up so there it is". Payroll is now very time consuming and painful.

MYOB is an easy to use accounting package suitable for our small business. The support service is timely and helpful. The on line aspect allows me access where ever I am. Thankyou.

I find the software very user friendly. Over the years I have recommended MYOB to quite a few business acquaintances, who found it indispensable for managing their businesses. MYOB is, very simply, a very good product.

Have belonged to MYOB since 2000 with Accountright and the quality of the product has been sensational as has support. I changed this year to Essentials due to a reduction in business output and staff levels. A different experience with Essentials but covers what I require. The only complaint I have is how long it takes to speak to someone when you ring them. I was suprisingly lucky enough to win a $500 Bunnings voucher which I wasn't aware was part of the purchase
Thank you MYOB. I can say that MYOB has served me brilliantly over the last 20 years.

The inability to process a credit card refund to a client has turned into a very awkward conversation with the client & costly to myself as the merchant. I will be removing credit card payments as a option & I will be using Braintree to process future payments

Moved from the desktop version to the online platform less than a year ago as the desktop version is no longer supported. The online version is inferior in many ways to the desktop, especially when it comes to reports. I also recently discovered that 6 accounts codes were removed by MYOB in the process and the balances combined with other tax codes (no notification was given). This has cost a lot of time and money to put right. MYOB has shown nothing but contempt for its customers.

Retail Manager isn't perfect but it does what I need it to do. What I most like is the on the phone and online support. I don't have an IT department, so having a service contract with MYOB means that I can survive most IT problems.

Thanks for all your help with solving my three page invoice problem. Problem is now solved. Suddenly my invoices were sent in three pages instead of one and one of them was a blank. Very happy :)

This has saved me huge amounts of time compared with Recon. I also like seeing how much tax is owing and super on the log in screen, as well as invoice amounts to be paid. The system also makes paying super very easy, with options to pay weekly if desired. Very easy to use. Highly recommend.

Time has come that we need to change. Myob has not kept up to date with client requirements and business requirements. We have recently reviewed xero and are pleasantly surprised atbthe features and options. It makes myob look like a dinosaur.

Retail manager, is not getting updates or going to a cloud base, so soon i will be leaving and taking my 2 businesses with me ! so that is 4 subscriptions you will me loosing

Works well but unfourtunitly supports is taking longer every year. Also a lot of buck passing. When you do get a knowledgeable support person they are very efficient and quick at resolving problems.

very disappointed that we cannot do certain functions with this software , but worst of all it can not be upgraded with out a complete loss of data its forcing us to investigate other options.

unfortunately after 30 years MYOB and I are now parting company as it has not kept up to other products and will not now suit my needs. I am especially unhappy that it is now a subscription product and for something that i only use for GST 6 times a year does not meet my needs for an affordable price.

We have been using MYOB Essentials for a bit over 6 months. I have used its older versions via hard drive for over a decade and decided to upgrade to the online system. Aside from needing to upgrade the contacts and set up the business again, the system does what I was sold and am so far very happy with the program. I would highly recommend especially if you have an accountant or advisor supporting the process. Thumbs up for me.

Why is something as easy as using only 2 decimal points so hard, I have to explain to my customers that MYOB cannot adjust my invoices and quotes to show just two decimal points - i have to have 6 - such easy everyday functions are so time consuming and when you try and get help its an hour wait for someone who doesn't have detailed product knowledge and passes you onto another hour long wait - then they cut you off - small businesses cannot afford to be waiting for MYOB - no wonder everyone is moving to Xero! Very poor service.