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MYOB
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- 6 reviews
- 2 likes
I would give no stars if possible
So, I've been conned into buying software I didn't need, have spent hours on the phone to "support"staff who can barely speak English and just keep passing you on to someone else, and now can't confirm my company file. My accountants reckon Zero is much better and I'm switching to that. They get endless feedback from clients that MYOB has gone down the toilet
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Short wait time, big help.
Jill was fantastic. Didn't have to wait long and my query was cleared up almost immediately.
- Incentivised Review No
Positive Customer Experience
Aman from MYOB was helpful with onboarding and explained everything in clear and concise manner. There were some products that MYOB offered that I didnt know about and Aman also shared those. Thanks
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If you have too much money and want a slow, glitchy program MYOB is the one for you
I have used MYOB for the better part of 10 years now and I cannot say how much I dislike using it. I have to restart the program multiple times a day because it just freezes, glitches and just works too slow. The program is convoluted, ridiculously slow and not worth the heavy price tag. The amount of time and money wasted for me to wait for MYOB to catch up and load is another person's salary - and yes, I do have a more than capable computer and internet connection and run my updates. It constantly needs restarting (I am talking every 10 minutes) because it won't respond. Entering data (besides payroll, that seems to work) is painful to say the least. Attaching a file takes 4 goes. It makes my job more than frustrating.
- Incentivised Review No
Hi CRT, I'm really sorry to hear you've had this experience using MYOB - I've passed on your feedback. If you believe you might require support, alongside our phone-based support we also have a Live C...
Read morehat support team who are happy to help take a look at any particular issue. If you'd like to send us your details via private message, we'd be eager to hear more about what you're experiencing so we can take your feedback onboard as part of future improvements as well. Thanks, Finn
Find out how MYOB compares to other Tax Preparation Services
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- 2 reviews
Technical support
Spoke to customer team who couldn’t help me transferred me to technical team waited 45 mins no answer. Rang back spoke to a lady went back and forth she wouldn’t transfer me back to technical team and hung up on me. Rang back again spoke to another lady line disconnect she rang me back 5 mins later. Back and forth told
Me would be 16min wait another 45min later. Finally spoke with technical support on hold back and forth for 20mins couldn’t help me. Told him I had to go it’s been over 2hours and I can’t keep waiting anymore. Told him to email me what solutions he has I had to go.haven’t heard back yet
- Incentivised Review No
Hi Lordy, I'm really sorry to hear you've had this frustrating experience - I've passed on your feedback to the relevant team for review. So we can better understand what happened and provide you with...
Read more the required support, could you please send us your serial number and details of the matter via private message and we'll investigate further for you. Regards, Finn
Helpful staff!
Aravinth Subramanian Was extremely helpful in helping me set up my cloud accounting and migration. He definitely took the stress out of it for me! Highly recommend.
- Incentivised Review No
Very helpful with my query
Thank you Stephen from the Client Retention Specialist team for resolving my enqiry promptly. Much appreciated and thanks for the email confirmation.
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Staff are helpful
Indrani was very helpful and great to talk to. She resolved the issue I had.
- Incentivised Review No
- 9 reviews
- 4 likes
Bunch Of Thieves
I stopped dealing with these guys 3 years ago and they have just put another debit through to my bank account, so far it has been 3 weeks and 4 hours on the phone toi get it rectified. DONT TRUST THEM
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Hi Stan, I'm really sorry to hear this has happened, I can certainly understand the frustration there. To clarify, alongside our phone-based support, we also have our Live Chat support team who are ha...
Read moreppy to help. However, so that we can ensure this is rectified as efficiently as possible, could you please send us the relevant serial number and details of the concern via private message and our team can investigate further for you. Kind regards, FinnFind out how MYOB compares to other Tax Preparation Services
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Best service!!!
Dealing with Mei from MYOB has been an absolute pleasure. I have needed a lot of guidance setting up my account and Mei has been there to help at every turn. Having the support has allowed us to grow our business using MYOB. Thank you for the amazing service from Mei, I highly recommend MYOB.
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Excellent Customer Service
Spoke to Varun Kashyap - customer Service Specialist who was extremely helpful and resolved my concern straight away
Highly recommend
- Incentivised Review No
- 4 reviews
A smooth and easy process
I needed to change our MYOB subscription and the consultant Aravinth Subramanian made the process very straightforward and he was friendly and helpful.
- Incentivised Review No
Find out how MYOB compares to other Tax Preparation Services
Know better, choose better.
- 2 reviews
- 1 like
Jill in Accounts
Jill was helpful & resourceful! I loved Jill's positive attitude! Thank you for everything including reviewing our account & invoices.
- Incentivised Review No
- 2 reviews
Very helpful information from Aravinth Subramanian
I called Aravinth asking about changing my MYOB subscription. He was great and able to answer all my questions
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Very helpful and informative
Ash was a great help and explained new features of MYOB in detail.
- Transparency
- Incentivised Review No
Questions & Answers
I have a supplier who is also a customer. They have issued a supplier credit note to apply against open invoices. This credit applies to open customer invoice. How to I record against customer invoice?
Hi Karen, thanks for your question. The steps for applying that credit will depend on the version of the software you are using. If you can send me a private message with your serial number I'll be ha...
Read moreppy to provide the applicable instructions. Additionally, you can reach out to us via Live Chat or the Community Forum for assistance with this or any other questions. Cheers, ^TH
Does Business Lite allow multiple users on the data file
How to import sales invoice from Excel to MYOB? Any format?
The method of import would depend on the MYOB product you are using. Best to proposed your enquiry on the MYOB Community Forum https://community.myob.com/ indicating what product you are using so the ...
Read moreMYOB Community can offer assistance with the method of import. ^SMGet an answer from our members and MYOB representatives
Details
About MYOB
MYOB’s online accounting software helps your business stay organised and compliant. With MYOB, you can create PAYG, GST, and BAS reports and send them directly to the ATO. You can also track the status of these reports.
It also has features to help you with business needs like payroll, invoicing, budgets and reporting, inventory, bills and expenses, and cashflow management.
You can cancel at any time with no minimum subscription period and you can use the software on any device or browser. You’ll also have access to customer support 7 days a week. Plans start from $12 per month.
For those who want extra help, with MYOB Business, they can invite their accountant, advisor, or business partner to also use their software.
Points of praise:
- Most reviewers found that MYOB’s customer service team was very helpful. They explained things clearly to new customers, helping improve their confidence in using the software. They also professionally dealt with the issues that existing customers had.
- Reviewers also found that the software was easy to use.
- Overall, reviewers said that MYOB helped them improve the efficiency of their business.
A point of pain:
- A number of existing MYOB customers found that wait times to talk to a customer representative on the phone were very long. Reviewers reported having to wait somewhere between 1 to 2 hours to speak to someone.
| Category | Tax Preparation Services |
|---|---|
| Services | Software Application |
Extra Information
Contact info for MYOB
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Hi Liza, I'm really sorry to hear you've had such a negative experience - I've passed on your feedback. So we can get a better idea of what's happened and try to provide a resolution for you, I recomm...
Read moreend reaching out to our Live Chat support team who are happy to help. Alternatively, you can send us your serial number and details via private message and we'll be able to investigate further for you. Kind regards, Finn