MYOB

Long wait time, repeating authentication every time when transferred to a new agent, been on hold for over 30 min 3 times today. With the software, it is temperamental, just doesn't work out of the blue.

I have been on hold for support for an hour and twenty-four minutes and waiting. The support I need is not relevant to this post. Noting the experience for the record is. Profile: 20+ year customer. Absolute disgrace. Note to MYOB: don't bother posting here how sorry you are to hear of my experience. I won't believe you and nor will anyone who reads it.

Predatory. Hides the renewal cost, then makes it very hard to cancel (need to call, sit on hold). Government will be making this illegal soon (making it hard to cancel).

I’ve found MYOB really easy to use. All my key cashflow info is right there on the dashboard, invoicing is simple, and I’m loving the new MYOB Assist app - no more lost receipts and unclaimed expenses! Show reply

I like the software and have been using older versions of Myob for a long time. However, I recently attempted to cancel a MYOB subscription and found the process unnecessarily difficult. Despite submitting a written cancellation request before the billing date and making multiple attempts to contact support, I was repeatedly directed back to the… Read more

phone line, which often failed to connect.

When I finally reached an operator, I was informed of a 10‑day cancellation notice period — a requirement that had not been clearly communicated during sign‑up or in any of the automated responses. This resulted in being charged for an additional month, despite notifying MYOB ahead of the billing cycle and demonstrating multiple unsuccessful attempts to comply with their process.

While the representative I eventually spoke with was polite and did process the cancellation, the overall experience highlighted significant issues with accessibility, transparency, and customer support responsiveness. A straightforward cancellation should not require this level of persistence.

Terrible software and even worse customer service! I was meant to write this review earlier but kept forgetting. I signed up for a yearly plan to help with BAS lodgement and record keeping, expecting it would make things easier. Unfortunately, I found the software quite frustrating to use. Even for simple tasks, I kept running into generic error… Read more

messages that didn’t explain what was wrong or how to fix it.

I contacted customer support, but they weren’t able to resolve the issue. I also spent a long time on the phone without getting a clear solution, which was quite time-consuming. When I asked about a refund, I was told that wasn’t possible, and there was noticeable pressure to stay on the service.

The cancellation process wasn’t much better—the team was quite pushy and often kept me waiting, which added to the frustration.

I gave it another try, but continued to run into new issues, and eventually stopped using it entirely.

I was hoping this software would streamline my workflow, not make things more difficult. The recent price increase was a good reminder to finally put an end to my subscription.

Terrible customer support! I was transferred to 7 different people over 3 hours trying to get help with a error message we were getting when trying to pay employee superannuation, this was time crucial. Late payments are NOT tax deductible, and you are required to lodge paperwork to the ATO for late payments which also incurs interest and… Read more

penalties. So a real worry not being able fix quickly. After 3 hours and 4 minuets I was told they couldn't help with the issue and would have to escalate the case. Apparently this will take 1 to 3 working days to fix.

If there was a zero star option that's what I would have given, but sadly you have to give them 1 star. I have used MYOB since v14 and all the way to Essentials. Essentials was so bad I changed to QuickBooks but after 10 years I decided to trial their new offering, MYOB Business. That was my first mistake, it has gotten worse than Essentials was… Read more

10 years ago.

Some basic things found in a day of testing:-

1. Sales people have access to delete invoices, clients and suppliers AND create expenses, there is no option to limit them to just creating invoices.

2. There is no audit log to see which user did what and when, so when things go wrong, or you find unknown expenses were added, or invoices changed, well you get the picture. It gets worse with users with more rights, yes they can do anything with impunity, there is no log.

3. There is no option to show balance brought forward on invoices, they just say what you owe for this invoice. It shouldn't be that hard to show the balance from unpaid invoices, the current invoice and then the TOTAL OUTSTANDING.

4. Statements are next to useless, as they just say Sale or Payment, no details at all so you have to look each one up individually. It should include the description you typed out on the invoice so your client and you can clearly see what the invoice was for and which item/service.

5. Very limited ability to see balances or track non-linked bank accounts, petty cash, undeposited funds or loan accounts. Not even by Chart of Accounts (which they call Categories for some reason). You need to run a report daily for each account to get the balance and get any useful information, then drill down to see the transactions. Make these balances viewable on the Banking hub which currently shows $0 for all unlinked accounts, even if they have balances. Also make them clickable to see the transactions for that account. This would save your users hours each day, or week, depending on usage.

6. Search is next to useless, you may only search by invoice number, purchase order number or bill number and a few other fields like client or supplier. Anything useful like the description is excluded from the search feature. Need to see where you last hired a crane from, how much jackhammers last cost you, or where the broken drill was purchased from to download the receipt, well tough luck. That is your problem to figure out, you should have remembered the bill number! What is the point of adding detailed descriptions that will assist you in the future only to be told MYOB does not use that information for anything and you have no way of accessing it unless you know the invoice or bill number? MYOB support suggested exporting everything to Excel and searching in Excel, but they could not assist with how to do this, as the demo does not allow exports. Also, that is a lot of work for something that should work directly in MYOB, especially at those prices.

7. Support by phone is a myth, if you have ever called them you know what I mean, 1 hour or more on hold only to be put on hold for each question while they looked it up, when it is not what you asked repeat the sequence.

8. Chat support is no better, they send unrelated things that I can only assume are cut and pasted into the chat which keeps you online for hours, not one issue was resolved, just reluctant admissions that MYOB can't do that…. as yet.

9. I was directed to add suggestions via a link, but on reading other suggestions going back 10 years, very few were ever implemented which does not give one much hope that it will get better.

10. Lastly, anyone who has ever done any bookkeeping can see that the system is very basic and has many shortcomings. Some can be worked around but when you are paying over $680 a year (payroll costs extra $3 per person) you expect a polished and professional product, not to be told "it can't do that" for simple things like a search or see how much money is in petty cash, never mind see who made changes to something that ends up costing the business thousands of dollars.

MYOB needs to take a good look at its competitor’s offerings and improve should they wish to survive. I can't believe how bad their current offering is compared to the competition and their own v14 to 19.x old desktop versions.

MYOB - Do better

myob is charging more money and making your inquiry process more difficult – 1300 number is terrible, so unprofessional, it takes hours to speak to an 'expert'. I just want to ask how much we have been charged each month, and how the total was calculated. The girl from overseas spent one hour just cannot help with a sound calculation. Or, she just cannot speak or understand plain English. Not her fault, by MYOB's fault to put her there wasting the time of both of us.

I also agree, if there was a 0 for rating I would use this. I have been an MYOB user for more than 15 years and have seen it go from a good accounting system to one of my worst business nightmares. It does not do basic accounting tasks like reconcile bank accounts and allocate payments in bank feeds. When I update the system, it changes my setting… Read more

to adversely affect my accounts. For eg. it started predicting transactions randomly that has caused a great deal of problems. I am continuously on support for hours to get help. Most of the time there is no solution to fix the issues. I find it complicated and difficult and very time consuming and from a business prospective, when I am busy running my business, I do not have time to waste fixing MYOB issues. Stay away from this Accounting Software!

Good luck trying to cancel your subscription. Moved over to MYOB Business Lite from MYOB essentials for our local club. MYOB accepted my application to open Business Lite but will not accept my application to cancel MYOB essentials because it was set up by a previous Treasurer 12 years ago. So on top of our monthly charge for Business Lite we… Read more

are still being charged $900 a year for essentials.

Paperwork sent through multiple times as requested multiple hours spent on the phone and still no resolution.

Trying to resolve 1 issue for 2 weeks . Ended up in a support chat for 70 mins with the support person slow to respond and asking me the same question over and over again . My issue didn’t get escalated when I asked . Didn’t even provide me with a case number , after saying they are writing notes ?! When I started calling customer support while… Read more

waiting , they end med chat wasting my time. Also they have after hours sales but no customer support service . Not suitable for people working at different times. What I took as simple issue showed the weirdest and unprofessional customer support experience . Thinking of switching product if this is the way they treat new customers

Did you just recently found out that you will not be able to use your desktop software you bought outright. Did they notify you? Did they tell you that you can until certain date down load the new version for free?which they say it is a desktop version, did they tell you it will function and have the same settings as your old desktop, I was… Read more

assured in writing that I will have the same functions and settings. Well it doesn’t, pay roll doesn’t work, you need to subscribe and pay. Did they try to convince you to change?

They are stoping the ability to use the software on 28th of February. It will be read only.

Imagine you bought a car, after so many years the manufacturer disables your ignition and tell you you can’t use it any more. If you are effected make a formal complaint to the ACCC.

FROM THE ACCC, YOUR RIGHTS : undisturbed possession No one should try to take a product you bought away from you. If you buy something and the seller (or someone else with ownership rights to the product) takes it from you, the seller must fix the problem. This guarantee also applies to products bought privately, as well as when you hire or lease something (but only for the duration of the hire or lease

MYOB have cut me off using an older Version without any warning in the middle of a financial year. I've tried one of their new paid versions (MYOB Lite) and it is awful. Nothing like the original version and visually very hard to use. No settings for the most basic visual functions. Sometimes my previous transaction appear in a bank account… Read more

and sometimes they don't! I wouldn't advise anyone to use this and I've been using myob for years.

In addition, I've resubscribed to a different version of MYOB - they haven't refunded me for the MYOB Lite version (unsed apart from first look) despite doing this when speaking to a representative and in many emails. The different version I'm using, has a few problems (currently being looked at) but the wait time for help is very long, suggesting they have a lot of problems with these newer versions. The problems I'm finding aren't listed in their help either as I've looked extensively. They have also taken away basic handy functions available in older versions - eg: font control, preference controls that don't work.

I’ve encountered multiple system issues, including invoices not appearing in the invoice list. The reporting and data export options are very limited. When submitting my BAS, I received figures that didn’t make sense. I attempted to generate a detailed expenses report to verify the entries, but was unable to do so, even after several exchanges… Read more

with MYOB support. When I was advised to “speak to my accountant,” I understood they wouldn't be able to help me and re-entered my expenses into Excel, which produced completely different figures. Additionally, the account cancellation process requires calling the cancellations team, and based on the wait times, they appear to be extremely busy.

* It would be much better if: 1. I could search for clients by their phone number or address (sometimes I receive a call, and I have to check for previous activities with that phone number or the address. 2. If I could see all invoices related to a client, linked to the client profile. 3. If I could copy the client's email address from the client's card (impossible to copy). 4. If the sales report had an invoice number linked to the transaction. 5. If you let me choose whether I want to use multi-factor authentication. As a sole trader, performing very basic actions on the system, the risk doesn't justify the hassle. 6. If you let me choose whether I want the system to auto-log off.

Free trial, cheap monthly payment, all easy to do online, BUT if you want to cancel it's not easy! AND can only be done by CALLING them, an sitting on hold! This is one of the many ways MYOB just has not kept up with the other, more user friendly services. It's not good. Give it miss.

Do not buy! Buy Quickbooks if you have a small business. MYOB's whole business model is based on [Contents Removed] who can't use any other program. Not intuitive at all, caused me so many problems and ridiculously expensive for the subscription model. It doesn't even recognise an invoice number when trying to match bank feeds with your accounts..… Read more

haha. It's an indictment on the quality of Australian programming if this is the best we can do. Was on hold for 10 minutes while trying to cancel my account before being prompted for a call back and thought I'd write a review.

I found MYOB to be intuitive and easy to use. The platform itself works well and is user-friendly for day-to-day accounting tasks. However, the cancellation process is extremely frustrating. My subscription was quickly and easily created online, yet I was informed I must call to cancel. This creates an unnecessary barrier to cancellation and is… Read more

inconsistent with the way the service was set up. After cancellation via phone, I then had to log a support ticket to request a refund. Absolute joke!

A product that is simple to sign up for should be just as simple to cancel and request a refund. While the software is good, the cancellation process significantly detracts from the overall experience.

The software is ok - I was a light user your mileage may vary. Cancellation experience is terrible, clicking the cancellation button opens a dialogue window asking you to call - only open mon-friday 9am-5pm competitiors allow online cancellation as with most SaaS products - they claim it is for security reasons whn clearly just a retention tactic.… Read more

Attempted to cancel on Friday expecting it to be an online experience mindful that my billing period fell due on Sunday unfortunately this happened after 5pm Melbourne time so was unable to complete. Called first thing Monday morning was on hold for 10m plus before getting a call back option, call back came explained i wanted to cancel was transferred to collections informed i had to pay the outstanding monthly invoice that had fallen due on Sunday, i argued that i wanted this month refunding given circumstances was told it had to be paid i agreed but said i would like to escalate this was told not possible and to ask cancellations. The chap said he could transfer me to cancellations would i be happy with a 10 minute wait was transferred held for approx 7minutes and phone line went dead so have to jump on the hampster wheel again. Given this process is purely a desperate attempt to retain customers through lower price offers at cancellation (this was admitted as much by the person in collections) i would never use this company again. Use Xero better produxt online 24/7 cancellation.

This system is riddled with bugs that have been present for years and still haven’t been fixed. Basic functions regularly break or behave inconsistently, which is unacceptable for accounting software that businesses rely on daily. The mobile app is completely unusable — slow, unreliable, and missing features that should be standard. It feels… Read more

unfinished and poorly maintained.

On top of that, the price increases are frequent and ridiculously high, with little to no improvement in functionality to justify them. For the cost, the experience is extremely disappointing.

Overall, MYOB feels outdated, buggy, and overpriced. There are far better alternatives on the market.

MYOB feels stuck in the past. The system is archaic, the user interface clunky and far from intuitive, and the customer service processes are nothing short of exhausting. Each time you call, there’s no internal link between departments—every transfer means starting over, re‑explaining your issue, and re‑verifying your details despite assurances… Read more

that you won’t need to. It’s a cycle of repetition that wastes time and erodes confidence. For anyone seeking contemporary, user‑friendly software with streamlined support, MYOB is not the answer. Their outdated approach makes even simple tasks unnecessarily frustrating, and their customer service model feels antiquated in today’s world.