MYOB

Strait to the problem, fixed it and out of there and back to work, when you are under the pump and need it done now you need MYOB great service

If MYOB hadn't dropped support for mac users I wouldn't have this problem. I cannot upgrade my mac software and so am presented with a number of expensive alternatives. Once again you have disregarded mac users. I remember when MYOB was cross platform.

Having to update my MYOB because of changes to payroll STP I found the Customer Contact person not only helpful but patient and understanding with someone who is not a computer expert. She actually installed the program for me by accessing my computer as I was having problems downloading. She was polite and knew exactly what to do, making my point of contact with MYOB seamless.

Took a while to find the department with enough resource to answer my query, but it was found. The rep took time to train for similar future concerns. I'm better off now. It was worth the wait.

The company is paying a fortnightly rate of over $180 per month and we hardly use it because we cannot get timely access. On the odd time when I have needed to hang on to resolve a problem the service is very good

After not having done payroll for over 10 years, I couldn't believe the changes that had taken place and was feeling quite antiquated and wondered why did this have to change: So .... I was pleasantly surprised with how well the information was given; easy steps and I was stepped through the whole process and found myself looking forward to the whole new payroll process that I had just learnt. I found my fossilized self apologizing for taking up her time as it did take a while. The whole experience with such a friendly agent left me with a smile on my face and gave me my confidence back. Thank you.

Very helpful,understanding,friendly and patient,made the experience easy and pleasing,especially for someone who doesn't understand the system very well,i was assisted through all the processes required and the correct result was achieved,thank you

Could be a little more innovative with some of the calculations, For instance Leave Loading only rounds up to the nearest cent (per hour) instead of decimals of the cent, which once it is multiplied by the hours, actually makes the final calculation a few cents incorrect

Excellent and friendly support service. I am technically inept but she patiently guided me through to solve my problem. She kept encouraging me to keep going when I was not able to find files. Wonderful service!

Whenever I hit a snag with my bookkeeping, I'll ring MYOB knowing I'll get a solution quickly, so that I can carry on working. The wait time is pretty good, and they'll call you back too so you don't have to hold on.

Excellent support team.
Program is easy to use although some error messages are more for the developers not users. I use payroll STP though.
However in conclusion, it is a good software.

Helps me stay on track with my banking
Very helpful tool. The link between banking and MYOB is very helpful
For someone who hates book keeping and prefers to work with her hands this tool has been very useful

I intend to master other MYOB modules to improve myvbusiness efficiencies and time effectiveness. MYOB Support staff resolved my urgent issues and helped optimise my business strategies during a difficult period of time.

Andrew was wonderful and helped me through my questions. My computer skills are minimal and so his patience was appreciated. The system is very easy to use and perfect for my business. Recommend this system

there is a lot wrong with myob as you are probably aware, but when it works it is a great way to manage sales accounts and payroll. I just wish that it didn't fail on a few levels with the online file sometimes.
and printing invoices to a desktop printer is a nightmare sometimes. every couple of hours it will not print without a restart when connected to the cloud, but all in all it's not that bad

No issues here and all was handled very professionally. Single Touch Payroll had issues but it was the ATO end. Myob was all good their end. The worst part I suppose was o hold but t o be expected. Need music to listen to, rather than the same tune or a comedian. anyhow all good here

Happy with the service provided . Manage to resolve within hours , very patient and courteous over the phone dealing with the problem and it was resolved . Keep up the good work , especially over a testing period that we all going through .

The customer service was number one in recommending the best product and version of MYOB to compliment the current program i have. Very quick and professional......would recommend it to anyone!

I was not informed of how to fully implement the payroll service to go to ATO. I queried how the reports get to the ATO as on my ATO file it was showing no payroll attended

Technical 2 help was great I was given clear instructions on what I needed to do. Must say the initial person on the first part of the call was a little frustrating as I could not get across what I needed.,