Reviewer Photos & Videos
Account edge user
If MYOB hadn't dropped support for mac users I wouldn't have this problem. I cannot upgrade my mac software and so am presented with a number of expensive alternatives. Once again you have disregarded mac users. I remember when MYOB was cross platform.
1st Class Customer Service
Having to update my MYOB because of changes to payroll STP I found the Customer Contact person not only helpful but patient and understanding with someone who is not a computer expert. She actually installed the program for me by accessing my computer as I was having problems downloading. She was polite and knew exactly what to do, making my point of contact with MYOB seamless.
Wonderful for small business with few employees
After not having done payroll for over 10 years, I couldn't believe the changes that had taken place and was feeling quite antiquated and wondered why did this have to change: So .... I was pleasantly surprised with how well the information was given; easy steps and I was stepped through the whole process and found myself looking forward to the whole new payroll process that I had just learnt. I found my fossilized self apologizing for taking up her time as it did take a while. The whole experience with such a friendly agent left me with a smile on my face and gave me my confidence back. Thank you.
Very helpful,understanding,friendly and patient,made the experience easy and pleasing,especially for someone who doesn't understand the system very well,i was assisted through all the processes required and the correct result was achieved,thank you
It is fairly easy to use once you get the hang of it
Could be a little more innovative with some of the calculations, For instance Leave Loading only rounds up to the nearest cent (per hour) instead of decimals of the cent, which once it is multiplied by the hours, actually makes the final calculation a few cents incorrect
it could be better
there is a lot wrong with myob as you are probably aware, but when it works it is a great way to manage sales accounts and payroll. I just wish that it didn't fail on a few levels with the online file sometimes.
and printing invoices to a desktop printer is a nightmare sometimes. every couple of hours it will not print without a restart when connected to the cloud, but all in all it's not that bad
No issues here and all was handled very professionally. Single Touch Payroll had issues but it was the ATO end. Myob was all good their end. The worst part I suppose was o hold but t o be expected. Need music to listen to, rather than the same tune or a comedian. anyhow all good here
closing off financial year end and roll forward balance - balance sheet did not balance
Happy with the service provided . Manage to resolve within hours , very patient and courteous over the phone dealing with the problem and it was resolved . Keep up the good work , especially over a testing period that we all going through .
Questions & Answers
I need a report that shows GST detail with all sales and purchases in the month. MYOB has suggested I run 3 reports for this and not one of them gives me any of the info I need.
I need to be able to reconcile the figures in MYOB back to my BAS statement so I need to filter down to the individual transactions....I am using MYOB Essentials with Payroll
Hi Mary, the GST detailed report will based on tax codes listed on the transaction. If you are running that for an accrual basis it will show you all the transactions for that month.
If you are on an cash basis, the report will show all the payment transactions. As it's reporting on the payments it may not be reporting all those transactions recorded within the month i.e. invoice was recorded in the month but the payment has not come in until the following month. As such, you may need to combine this report with an accrual based GST detailed report to get a full list of transactions recorded in that period.
For future support enquiries, we do have an MYOB Community Forum where we would recommend posting support enquiries - https://community.myob.com
What does the Error message "Account Max Level"mean?
I'm not good with myob I get help from a friend who is an account, but I think it could be that you have a limit of how many accounts you have started in MYOB think the max is 4. eg personal account, buisness account, sports club account if you are a secretary doing the club accounts. hope that helps. someone else may help more sorry.
Why the myob invoices app gets SO slow and even comes back with errors when trying to put a new line, or new item. Also gets SO slow when is the end of the month. Could you please explain
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.