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Payroll Reporting badly set up
When doing a pay run, a separate window opens each time so you can report directly to the ATO. It's slow and makes the run too long. It needs to be in a single report so it can be sent in one lump at the end of the run. This gives you time to review and make any corrections. When I spoke to MYOB about this I was told my internet may be too slow (despite all my other online programs running fast) and that individual reporting is the way it is set up. In other words, "this is how we've set it up so there it is". Payroll is now very time consuming and painful.
I have been using MYOB for a very long time
I find the software very user friendly. Over the years I have recommended MYOB to quite a few business acquaintances, who found it indispensable for managing their businesses. MYOB is, very simply, a very good product.
My experience with MYOB
Have belonged to MYOB since 2000 with Accountright and the quality of the product has been sensational as has support. I changed this year to Essentials due to a reduction in business output and staff levels. A different experience with Essentials but covers what I require. The only complaint I have is how long it takes to speak to someone when you ring them. I was suprisingly lucky enough to win a $500 Bunnings voucher which I wasn't aware was part of the purchase
Thank you MYOB. I can say that MYOB has served me brilliantly over the last 20 years.
Ok but lacking with regards to customer refunds
The inability to process a credit card refund to a client has turned into a very awkward conversation with the client & costly to myself as the merchant. I will be removing credit card payments as a option & I will be using Braintree to process future payments
A blatant disregard for their customers
Moved from the desktop version to the online platform less than a year ago as the desktop version is no longer supported. The online version is inferior in many ways to the desktop, especially when it comes to reports. I also recently discovered that 6 accounts codes were removed by MYOB in the process and the balances combined with other tax codes (no notification was given). This has cost a lot of time and money to put right. MYOB has shown nothing but contempt for its customers.
Retail Manager isn't perfect but it does what I need it to do.
Retail Manager isn't perfect but it does what I need it to do. What I most like is the on the phone and online support. I don't have an IT department, so having a service contract with MYOB means that I can survive most IT problems.
MYOB for our business
This has saved me huge amounts of time compared with Recon. I also like seeing how much tax is owing and super on the log in screen, as well as invoice amounts to be paid. The system also makes paying super very easy, with options to pay weekly if desired. Very easy to use. Highly recommend.
Time to change
Time has come that we need to change. Myob has not kept up to date with client requirements and business requirements. We have recently reviewed xero and are pleasantly surprised atbthe features and options. It makes myob look like a dinosaur.
product does not suit my ongoing needs
unfortunately after 30 years MYOB and I are now parting company as it has not kept up to other products and will not now suit my needs. I am especially unhappy that it is now a subscription product and for something that i only use for GST 6 times a year does not meet my needs for an affordable price.
AccountRight 2019.4 online - many issues and poor support
Day 3 of new online AccountRight and I have spent over 7 hours on numerous calls to MYOB for support. I have tried waiting 'on hold' and also the call back function. Both take 1-2 hours. On 1 occasion after waiting 2 hours for a call back, the person who took my call said he could not help as he was not trained in 'AccountRight' so he put me back in the hold queue and this time there was no option to select 'call back' and I had to wait on hold again for over an hour. On another occasion the girl tried to help me but was obviously not well trai...ned. She said she needed to put me on a 'brief' hold while she asked her supervisor a question. Instead of putting me on hold she put me back in the queue so I had to start all over again after another wait of nearly an hour. I have had non-stop issues with our upgraded software, and have had to send my file to MYOB twice for 'repairs'. I hope things improve or we may change software.
I used to be a MYOB fan.. not any more
I have been using MYOB for over 15 years. I had always spoken highly of it and found it to be an excellent program.
Somehow, over the past few years, it has just become a clunky, difficult system with surprisingly bad customer support.
Since being forced to go online (granted, due to the Governments STP reporting system) the program crashes constantly, stalls (or takes forever to process) randomly and has to be rebooted several times a day. And we have a super fast internet connection (upload and download).
The program no longer allows you to ...
"Read Only" function
6 months ago I opened an MYOB Essentials account, wanting to take over the daily books from my accountant. I recently contacted MYOB to find how to allow my accountant to temporarily view without amending, but unbelievably, this is not possible.
I have also had a problem getting the last one of the bank feeds flowing, so after 3 attempts over a month, I went on live chat today. The customer service person, Kuldeep, did an excellent job and is sorting the bank feed problem for me now. I felt that the initial assistance from MYOB in setting ...
used to be good but now down the toilet
Before single touch payroll this used to be a really good program. It is now beyond cumbersome. Reporting is a nightmare. A print button that should be displayed for ease on the report screen not hidden in menus. If you need to drill down into reports to clarify details you can't then exit back into the report. You need to re run the whole thing. This fact alone makes it very time consuming. We have been forced to the live version. It is painfully slow while things load You constantly have to re login and get sent verification codes incessantl...y. I'm now going through my first upgrade of the program since going live, which should be as simple as clicking a few buttons. Surprise surprise its not! I am instructed to install to uninstall and reinstall then again uninstall then reinstall caught in a loop while I cant access my account to do the work that I need to do. We are a small family business employing 2 people. I work 16 hours a week doing admin/accounts. Since going live I now need to work an extra 2 hours a week - most of this around reporting times. MYOB'S inefficiencies cost us money.
- Verified customer
So Far So Good
We have been using MYOB Essentials for a bit over 6 months. I have used its older versions via hard drive for over a decade and decided to upgrade to the online system. Aside from needing to upgrade the contacts and set up the business again, the system does what I was sold and am so far very happy with the program. I would highly recommend especially if you have an accountant or advisor supporting the process. Thumbs up for me.
Why is something as easy as using only 2 decimal points so hard, I have to explain to my customers that MYOB cannot adjust my invoices and quotes to show just two decimal points - i have to have 6 - such easy everyday functions are so time consuming and when you try and get help its an hour wait for someone who doesn't have detailed product knowledge and passes you onto another hour long wait - then they cut you off - small businesses cannot afford to be waiting for MYOB - no wonder everyone is moving to Xero! Very poor service.
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Questions & Answers
I need a report that shows GST detail with all sales and purchases in the month. MYOB has suggested I run 3 reports for this and not one of them gives me any of the info I need.
I need to be able to reconcile the figures in MYOB back to my BAS statement so I need to filter down to the individual transactions....I am using MYOB Essentials with Payroll
Hi Mary, the GST detailed report will based on tax codes listed on the transaction. If you are running that for an accrual basis it will show you all the transactions for that month.
If you are on an cash basis, the report will show all the payment transactions. As it's reporting on the payments it may not be reporting all those transactions recorded within the month i.e. invoice was recorded in the month but the payment has not come in until the following month. As such, you may need to combine this report with an accrual based GST detailed report to get a full list of transactions recorded in that period.
For future support enquiries, we do have an MYOB Community Forum where we would recommend posting support enquiries - https://community.myob.com
What does the Error message "Account Max Level"mean?
I'm not good with myob I get help from a friend who is an account, but I think it could be that you have a limit of how many accounts you have started in MYOB think the max is 4. eg personal account, buisness account, sports club account if you are a secretary doing the club accounts. hope that helps. someone else may help more sorry.
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