ettitude CleanBamboo®

Buyer Beware ! – Buyer Beware! Terrible customer service from start to finish. I received the wrong item (incorrect color) and was told it was due to a "technical glitch." In reality, they likely offloaded an unwanted color because my choice was out of stock—no call, email, or apology. They even tried to charge me a handling fee to return their mistake. I refused,… Read more

and after returning the item, they shorted me on the refund. Unacceptable and unprofessional. Avoid this company at all costs! Have notified the digital payment platform of their shocking service as well. They were fantastic - some positive news.

Amazing sheets!!! – Prompt delivery. The sheet set was very generous size and have an amazingly silk like soft feel, giving a very luxurious feel. Best sheets ever and I will definately be getting the PJs to match Show details

Soft fabric – Absolutely love these sheets! Super soft and super comfortable to sleep in. I’ll definitely be buying more colours soon! Love the brand and the colour options! Thanks so much for making these

Best quality sleepwear I have ever had – Hubby bought me the charcoal PJ set and the Navy Cami/Short set for a recent birthday. I have always had silk PJ's or nighties, so really did not expect these products to be very good. What a mistake - they are better! As soft and luxurious as silk, but stronger, so you don't feel like you may inadvertently tear the fabric during sleep. I couldn't recommend highly enough. Sheets are next on my list :) Show details

Misleading advertising – The "silky" "buttery soft" quality of the sheets, which seems to be the cornerstone of their marketing, is an entirely temporary feature. After just one wash (following their care instructions) the sheets lost all silkiness and faded in colour, no longer resembling the product I thought I was buying. Refund requested and received. Show details

Felt like sleeping on Cloud BUT – When the sheets first arrived it did feel super soft and was wonderful to sleep. However that feeling did not last long. I used them for over 2 years How do i use them 1. I change them weekly 2. Wash only in cold water 3. Only line dry them never tumble dry Issues 1. The Pilling is ridiculous, i kept removing these but both me and the pilling… Read more

razor have given up 2. I live in Melbourne cold wash and line dry is a struggle in winters 3. I bought white sheets and noticed a bit of discoloring

Its ethical and stuff but comes at the compromise of quality sadly. Given how often you will need to replace them I won't repurchase.

Extremely poor quality – After just two washes the bottom sheet is already pilling. For the price paid for them, this is totally unacceptable. I am beyond disappointed and feel totally ripped off. Buyer beware. Show details

Ultimate luxury! – These are the most luxurious sheets ever! I as gifted a set about 6 years ago and have now added another set to the rotation. The perfect sheets for hot summer nights but also super cosy in winter. I've had so many compliments on these. Show details ·  1

Piling after one wash – I love bamboo sheets but these are very poor quality. They feel nice when first received, but after only one wash they started piling (little balls). Bamboo doesn't wear as well as other materials, which is a sacrifice worth making for the feel and eco value, but I have never had any wear as fast as these. Save your money and buy other bamboo sheets- same great feeling and much better quality and value Show details

Sheets feel lovely. Stitching is poor quality – Bought from ettitude website. Sheets are so very soft and feel wonderful to sleep in. But for 300 dollar king sheets the stitching is of very poor quality. Threads are hanging off everywhere not very impressed with the make of them. Also made in china Show details

Poor quality sheets with high level of pilling – After a few washes (cold wash and no dryer), these sheets developed significant pilling issues. This is described by other reviewers here. Have not had this problem with Ecosa sheets. I do not recommend this product. Any softness of the bamboo is outweigh by the bobbly feel of the pilling.  Show details

Quality is slipping :( – I used to love these sheets. I have several sets. The last batch was not as soft as they usually are and had buttons not snap closure. Ettitude kindly allowed me to return them. The next batch I purchased - the fitted sheet is pilling already after 1 use and wash, the flat sheet isn’t wide enough to fit under a king mattress (despite being king… Read more

sized sheets). Weird. I don’t know what’s going on with their quality control. I have no issue with the others I have purchased over the years.

Cannot contact them and they do not answer the messages on Facebook or emails – I placed an order and the shipping and billing address were around the wrong way, my mistake, but I could not contact anybody to fix it up. Absolutely no way to contact them. Show details

Terrible product finish – I bought Fitted baby cot sheet, pack of two. Threads coming out before 1st wash. One of the sheet has stains of dust. Both the sheets had different quality and packaging. Extremely disappointed with the product finish as all the stitch locks are kept losses and without using the sheet stich is coming out.  Show details

Sent wrong size – I ordered a queen sheet set and was sent a double. This is extremely frustrating as the price is significant and I expect better customer service for a product which is priced as a luxury item. Show details

Sheets arrived marked and damaged; no response from Ettitude after multiple emails – Sheets arrived in about a week; washed them on cold, gentle wash as per instructions. Upon hanging sheets on the line a large red mark (like a letter R) was visible on the fitted sheet and a tear on the corner. Flat sheets had many loose threads, as did the pillow cases. Emailed ettitude four times but no response; I received a notification… Read more

that their inbox was full and they could not be contacted.

What was intended to be a luxurious Christmas present has turned out to be a terrible online shopping experience.

I'm melting – I bought these sheets because they are supposed to keep you cool. I find them to be the opposite. They are soooo unbearably hot it is sweet relief to get them off. I contacted attitude to ask about them and due to covid times and Xmas/Nye I had just gone over the 30 day guarantee period. They pretty much gave me an "it sucks to be you" response which is their right of course. Strongly recommend not purchasing these sheets. Show details

Ettitude delete reviews – I reviewed ettitude and because I didn’t give them five stars they deleted it. This isn’t right. How can customers know in all fairness what people think of their products . I never received my product ! Show details

Scam - do not purchase – Do not purchase - I ordered $300 sheets from this company and didn’t receive any order/shipping confirmation until following them up on Instagram and noting all the other similar complaints on their Instagram profile. They have no email (bounces back saying full) and no contact number, they got back to me through Instagram sending me a tracking… Read more

number yet that number said sheets were delivered to Malaga (not the address I put in). Now no idea where my sheets are and no reply with no way to get in touch. Their Instagram page is full of similar complaint.

Poor quality and terrible customer service – I really wanted to like these sheets. When they arrived, they were soft and cool to sleep in, but every night they would pull up from the corners of the bed. When I looked, I saw that the quality of the stitching and elastic was very poor. As I was still in the '30 day money back sleep trial' time period, I sent them an email and they told me to… Read more

send the sheets back for a refund. It's now been over a month since I have returned the sheets and I have not received a refund and their email inbox is full, so my message bounces. They do not have a phone number. I have tried to contact them via Facebook, but no one responds.

Not worth the $$$ – After 6 months of use my pillow case has started to come apart. Won't replace as purchased 12 months ago. For the $$$ i paid, ($76 for 2 pillow cases!) I would expect the quality of these pillow slips to last years, not months. Not happy at all.  Show details

Shocking Customer Service and Poor Product – I was pretty excited to order and try out 100% bamboo sheets but everything happened afters was terrible. Firstly, I paid $20 extra for Express Shipping which was pretty steep as it is. Ettitude sent the product via Parcel Post which was minor inconviennce. It's fair given that I paid for a service I didn't receive I should receive a refund for… Read more

the postage costs right? Apparently not. I am still in a back and forth with them and they are refusing a refund for the $20 I paid. It took 6 days to finally get a response from someone!

Sure, these sheets are soft as butter - but they are very poorly constructed. It feels if you sneeze to hard in them, they will start to pile. And come on guys, little white button clips at the very end of the the quilt cover so your doona sticks out the end? This not what I expected out of of sheets that I paid a solid $500 for.

I've had these sheets for a week and I am already returning them under the 30 night trial.

Defintely reconsider your need to buy - there are better companies out there selling better constructed bamboo sheets... with better customer service.

Not great – Quite expensive for what they are. Got a set, they pilled straight away despite following care instructions to not use hot water or clothes dryer. They sent me another set as soon as I emailed them (though I was already dubious about quality). After a year with the second set, have bought a replacement elsewhere and will bin this when they arrive.… Read more

Not durable at all, stretch and stain very easily from sweat (qld summers) and can’t wash in hot water. Take about 8 hours in full sun to dry.

Feels like this company is all a scam – My sheets pilled just after a month after use. It is no longer pleasant to sleep on. I followed all the care instructions. They advised this was not normal and for me to email them photos which I did. No response via emails and my follow up on Instagram was deleted. It is hard to come across bad reviews as they seem to delete comments where they can. An expensive regret purchase. Show details

Terrible value, no customer service – I bought the short sleeve pj top and shorts in black. They feel kind of cheaply constructed for such a high price tag, as well as the fact that the material doesn’t feel that nice either. I washed my shorts in a delicates bag and after, I already have threads coming loose and the piping going fuzzy in some places. The fit/sizing is also really… Read more

weird. For reference I’m a 6 on top and 8 on the bottom. I got the smallest sizes for both, the shorts were kind of loose at the waistband but the leg holes were quite small, there’s barely any extra room around my thighs. The top was also huge on me. I wanted to return it for a refund for this reason, so I contacted them and it’s been over a week and haven’t heard anything at all. I will probably re-sell my items because they’re just not up to standard for how expensive they are. The non-existent customer service is disappointing. I thought it was weird that they only had a handful of ‘great’ reviews. From reading other people’s reviews on here I feel like they definitely delete the bad ones.

Some issues – I bought the sheet set and yes they are lovely and soft, but they are very loose, like they don’t stretch over the mattress, there is always slack in the middle. The pillowcases always turn around so every time you make the bed you have to twist them around again and the flat sheet just slides off the bed and makes the quilt slide off, so if I could go back I wouldn’t have bought them, especially for $300. Show details