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Terrible product finish.
I bought Fitted baby cot sheet, pack of two. Threads coming out before 1st wash. One of the sheet has stains of dust. Both the sheets had different quality and packaging. Extremely disappointed with the product finish as all the stitch locks are kept losses and without using the sheet stich is coming out.
Purchased in February 2021 for $70.00.
Soft but very poor quality
I really wanted to love these, but I can’t. They are soft, but they’re very poor quality. After only one wash (as per care instructions) and seven nights on the bed, they are pilling like crazy. It honestly looks I’ve had snowfall on my carpet, there are that many fluff balls coming off them. They also seem to fit poorly - too big, and they slip over the mattress and clump in weird places that no other sheets have ever done. Not worth the money unfortunately.
Update February 2021: After almost 12 months I can safely say these sheets are the w...orst product of any kind I have ever purchased. In response to my original review, Ettitude offered to send me another sheet, explaining the originals must’ve come from a bad batch. Despite both sheets pilling, they only sent another fitted sheet (gotta keep down those costs I guess). It was only marginally better than the first. Added to that, one of the pillow cases broke at the seam after a couple of months. Highly recommend purchasing the just as soft and much better quality Habitat 400TC bamboo cotton sheets from Pillow Talk at about half the price.
Sheets arrived marked and damaged; no response from Ettitude after multiple emails.
Sheets arrived in about a week; washed them on cold, gentle wash as per instructions. Upon hanging sheets on the line a large red mark (like a letter R) was visible on the fitted sheet and a tear on the corner. Flat sheets had many loose threads, as did the pillow cases.
Emailed ettitude four times but no response; I received a notification that their inbox was full and they could not be contacted.
What was intended to be a luxurious Christmas present has turned out to be a terrible online shopping experience.
I ordered King sheet Set. I was sent a King Single Sheet Set. When I tried to return the set for a King sheet set and to pay the extra money I was told it was a sale item and can't be returned. I advise everyone not to order anything from Ettitude
Purchased in January 2021 for $190.00.
The reviewer stated that an incentive was offered for this review
I bought these sheets because they are supposed to keep you cool. I find them to be the opposite. They are soooo unbearably hot it is sweet relief to get them off.
I contacted attitude to ask about them and due to covid times and Xmas/Nye I had just gone over the 30 day guarantee period. They pretty much gave me an "it sucks to be you" response which is their right of course.
Strongly recommend not purchasing these sheets.
Purchased in December 2020 for $240.00.
Scam - do not purchase
Do not purchase - I ordered $300 sheets from this company and didn’t receive any order/shipping confirmation until following them up on Instagram and noting all the other similar complaints on their Instagram profile. They have no email (bounces back saying full) and no contact number, they got back to me through Instagram sending me a tracking number yet that number said sheets were delivered to Malaga (not the address I put in). Now no idea where my sheets are and no reply with no way to get in touch. Their Instagram page is full of similar complaint.
Purchased in January 2021 for $300.00.
Poor quality and terrible customer service
I really wanted to like these sheets. When they arrived, they were soft and cool to sleep in, but every night they would pull up from the corners of the bed. When I looked, I saw that the quality of the stitching and elastic was very poor. As I was still in the '30 day money back sleep trial' time period, I sent them an email and they told me to send the sheets back for a refund. It's now been over a month since I have returned the sheets and I have not received a refund and their email inbox is full, so my message bounces. They do not have a phone number. I have tried to contact them via Facebook, but no one responds.
Purchased in December 2020 for $300.00.
Not worth the $$$
After 6 months of use my pillow case has started to come apart. Won't replace as purchased 12 months ago. For the $$$ i paid, ($76 for 2 pillow cases!) I would expect the quality of these pillow slips to last years, not months. Not happy at all.
- Verified purchase
Shocking Customer Service and Poor Product
I was pretty excited to order and try out 100% bamboo sheets but everything happened afters was terrible.
Firstly, I paid $20 extra for Express Shipping which was pretty steep as it is. Ettitude sent the product via Parcel Post which was minor inconviennce. It's fair given that I paid for a service I didn't receive I should receive a refund for the postage costs right? Apparently not. I am still in a back and forth with them and they are refusing a refund for the $20 I paid. It took 6 days to finally get a response from someone!
Sure, these...sheets are soft as butter - but they are very poorly constructed. It feels if you sneeze to hard in them, they will start to pile. And come on guys, little white button clips at the very end of the the quilt cover so your doona sticks out the end? This not what I expected out of of sheets that I paid a solid $500 for. I've had these sheets for a week and I am already returning them under the 30 night trial. Defintely reconsider your need to buy - there are better companies out there selling better constructed bamboo sheets... with better customer service.
Purchased in December 2020 for $500.00.
Quite expensive for what they are. Got a set, they pilled straight away despite following care instructions to not use hot water or clothes dryer. They sent me another set as soon as I emailed them (though I was already dubious about quality). After a year with the second set, have bought a replacement elsewhere and will bin this when they arrive. Not durable at all, stretch and stain very easily from sweat (qld summers) and can’t wash in hot water. Take about 8 hours in full sun to dry.
Purchased in September 2019 for $110.00.
Feels like this company is all a scam
My sheets pilled just after a month after use. It is no longer pleasant to sleep on. I followed all the care instructions. They advised this was not normal and for me to email them photos which I did. No response via emails and my follow up on Instagram was deleted. It is hard to come across bad reviews as they seem to delete comments where they can. An expensive regret purchase.
Purchased in October 2020 for $130.00.
- Verified purchase
Pros & cons! Very nice & soft, but undurable & poorly constructed
I've bought Ettitude multiple times throughout the years, as I can't seem to get past how nice & soft they feel. This is despite how non-durable their products are, and at times poorly constructed. They are my guilty 'short term purchase' that I know will fray much sooner than say, the more credible shopfront brands.
My main beef is with the fitted sheet, which in it's new condition was extremely 'saggy' on my bed. It doesn't tuck nicely under the mattress. Extra material will sag over, which you will then have to tuck in again, and the elast...ic is not very great. It is the only product I can't bring myself to re-purchase, because it doesn't fulfil its purpose very well. You will find in another review here that there is all this excess material that means it will sit saggy and not flush on top of your mattress. Selling this product is half a scam in my opinion. The fact that everything has perfect reviews on their website somewhat didn't add up to me. For this reason I was surprised when my fitted sheet came and it felt cheap, the website had lead me to believe I had found the perfect product. But - the material... oh the material. It's truly heavenly and so soft. I write this review as I have bought another pillowcase set during Black Friday sales, even though I know they'll be torn apart after a few washes. So, buy at your own discretion, if you don't mind the shorter lifespan. The way the material feels when it first arrives is heavenly, though the silky sheen that you see in their product photography fades significantly after the first wash (they have great photo editors). Perhaps its my machine, though I wash on delicate... Weigh up these pros and cons - it's not value for money but it's soft as hell! and DO NOT buy the fitted sheet. PS - to the Ettitude rep, this is not my main email that I buy things with, so I have attached receipts with order numbers if you wanted to reply to that email
Purchased in November 2020.
Terrible value, no customer service
I bought the short sleeve pj top and shorts in black. They feel kind of cheaply constructed for such a high price tag, as well as the fact that the material doesn’t feel that nice either. I washed my shorts in a delicates bag and after, I already have threads coming loose and the piping going fuzzy in some places. The fit/sizing is also really weird. For reference I’m a 6 on top and 8 on the bottom. I got the smallest sizes for both, the shorts were kind of loose at the waistband but the leg holes were quite small, there’s barely any extra room...around my thighs. The top was also huge on me. I wanted to return it for a refund for this reason, so I contacted them and it’s been over a week and haven’t heard anything at all. I will probably re-sell my items because they’re just not up to standard for how expensive they are. The non-existent customer service is disappointing. I thought it was weird that they only had a handful of ‘great’ reviews. From reading other people’s reviews on here I feel like they definitely delete the bad ones.
Purchased in September 2020 for $104.00.
Prompt delivery. The sheet set was very generous size and have an amazingly silk like soft feel, giving a very luxurious feel. Best sheets ever and I will definately be getting the PJs to match
Purchased in August 2020 at Online for $260.00.
I bought the sheet set and yes they are lovely and soft, but they are very loose, like they don’t stretch over the mattress, there is always slack in the middle. The pillowcases always turn around so every time you make the bed you have to twist them around again and the flat sheet just slides off the bed and makes the quilt slide off, so if I could go back I wouldn’t have bought them, especially for $300.
Purchased in March 2020 for $300.00.
- Verified purchase
Love Bamboo sheets, first time buying from Ettitude
Brought my first bamboo queen size sheet set in 2017 after reviewing lots of product reviews (another company in Melbourne). No pilling just lovely. I was curious about other Australian companies selling similar, so I went to 'on sale' Ettitude , brought 'Earth sand' (gold colour) king single sheet set and single quilt cover , so lovely feel, will see how the others in the household feels about it and the how it washes up. Stick to care wash guidelines, cold wash, mild detergent is all that's needed, the sheets really don't hold any odour, really amazing. I'll see how Ettitude sheets play out for next 2 months as I need to buy another queen set (currently very happy with 2017 set with another company)
Purchased in July 2020.
Terrible cheap bedding
I ordered 2 sets of the double bamboo sheet sets around 3 months ago. The fitted sheet had awful pilling within the first couple of washes, a pillow case came away at the seam, and another pillowcase opened up along some really bad stitching that was stitched on the outside when it should’ve been stitched on the inside. The company replaced the items without question - but the quality is not there.
Questions & Answers
My new sheets are starting to pill. Do they come with a warranty?
they have only been washed twice
I've just received my eptitude sheets and I must say I am concerned about the pilling instructions. Before I wash them to use I would like to know if this is a common problem with these sheets as I would definitely like to return them if this is the case. Could you please let me know ASAP. Thank you.
Definitely an issue. I bought a set that pilled horribly- despite me being careful with washing and general care. I complained to customer care- and after much back and forth, they sent me a second set. The same thing has happened again. I don't recommend these for the durability- although they are lovely and cool to sleep on.
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